I'm just wondering in anybody else has experienced delays with orders / emails with get-bitcoin.com since yesterday?
As things currently stand with me, I transferred quite a substantial amount, with their 5% fee added, to get-bitcoin.com by Western Union transfer yesterday at 08:30 EST
. At 08:45
, I sent them on the relevant details that they needed in order to actually collect the money. It was sent by instant transfer, so the money would have been available to collect within minutes. They're likely busy people, I understand that, but the delays and the lack of keeping me in the loop would be almost comical if there wasn't so much money caught up in it. At 23:05
EST last night, after a couple of emails wondering what was happening with my order, I received an email saying that they had "received your order information, and are confirming your payment now."
'Excellent', or so I thought.
I heard nothing at all after that, despite numerous emails enquiring as to the status of my order (sent to any and every get-bitcoin email address I could find), until I got a reply at 14:30 EST
to say that my correspondence was being forwarded to a supervisor, as the person answering the emails couldn't personally check my order status, and was told to "expect a reply from him soon."
I asked for his email address, which the lady answering my email did give me - another get-bitcoin.com email address, which is to be expected so no problem there. I was then told, after asking if orders usually take this long, that they "are experiencing some difficulties with our connection to the Bitcoin network, but they should be fixed soon."
Still haven't heard from the supervisor, and
I don't even know if my money has been collected from Western Union by their representative or not as their representative can't check the status of my order..
my money hasn't even been collected from Western Union yet!
I did hope to use get-bitcoin in the future for large BTC buys due to their low fees, and what I thought was their ease of use, but their communication just seems to be dreadful, which is something that would certainly put me off.
I haven't a clue what's going on with my get-bitcoin.com payment after 31 hours, nobody from their company seems able to find out, and the supervisor has failed to get in touch to provide me with any answers at all.
Has anybody else had similar experiences with these guys? I'm more than willing to write a favourable review on their thread once I receive a little communication from someone who can actually tell me where my money is, and when I'm going to receive my BTC that I've paid for. I ran my own business up until I sold it recently and this complete lack of customer service would have brought it to its knees very quickly
C'mon get-bitcoin.com, you guys have a LOT of potential! What's going on?!
Thanks for reading all, and your comments and thoughts on this would be much appreciated!
(EDIT: Just checked there as per your suggestion psytanium - money still hasn't been picked up by Alisa! Has yours? Don't know WHY I didn't think to check that before! Thanks!)