Rollbit Stealing $22k and Banning my Account

[ilovefunds]

My Rollbit account was locked with almost $17,000 and with a $4,000 rake back after doing KYC with my account becoming suspended not even a day later from the website on July 29th. After speaking in live-chat for almost four days straight I got the same response from every team member which included "Our team will reply in the original ticket as soon as we can my friend." - Pacho "A random interval has been assigned to every eligible players. Hopefully there will be an update with your case soon." - Moonlight, and "Pending a colleague we will update you accordingly in your original ticket!" from Styx. With these responses I started contacting the live chat at-least once a week, eventually becoming a once per month occurrence. Yet again, I was met with replies from the chat such as "we are still waiting to hear from our higher-ups" 4 months later I have yet to receive any more information, my account is completely banned with my only access to the live-support chat being my email associated with the account, and nothing in withdrawals. At this point my rake-back is completely voided but I have over 16k+ sitting of winnings in my balance. I have nobody to reach out to regardless of how many emails I send out, and I assume I will never be updated on my case. This forum is genuinely my last hope to at least get a little bit of my money back. Thank you for reading.

[1714625428]

1714625428

[nutildah]

It would be good if you could provide a bit more evidence by way of screenshots, maybe of the conversations that you had with the representatives & what your account looks like when logged in (its OK to cover up any personal info of yours). Usually people present a scam accusation using the following formation, this will make it easier to understand what the problem is:

Scam Report Format

What happened:

Scammers Profile Link:

Reference Link:
Amount Scammed:
Payment Method:
Proof of Payment:
PM/Chat Logs:
Additional Notes:

Copy and paste it in new thread then fill all data.

[yahoo62278]

You could also post in their main THREAD and try to get attention to this thread. Maybe also try to pm either Rollbitcom or Rollbit Razer as they are the site reps here on the forum.

[Sunderland]

There must be a serious issue when there are no updates for 4-5 months.
Even if they must contact 3rd party to check something, it shouldnt take that long.
Well, as nutildah wrote above you need to be more specific with the issue because we dont know the whole story.
Perhaps you can contact casino guru (casino games) or askgambler for any issue with sports betting.
Im aware the issue is suspended account/withdrawal but it might related with your betting history.

[holydarkness]

I'll PM Razer and inform him about this thread. I agree with the lack of information. It'll be helpful if you can add more, and screenshots of those emails will be very much appreciated, if you don't mind sharing them. To give more depth to this situation, is this your one and only account or have you previously had an account on Rollbit? And where are you you accessing the site from?

[Rollbit Razer]

I'll PM Razer and inform him about this thread. I agree with the lack of information. It'll be helpful if you can add more, and screenshots of those emails will be very much appreciated, if you don't mind sharing them. To give more depth to this situation, is this your one and only account or have you previously had an account on Rollbit? And where are you you accessing the site from?

Thanks for the heads up here!

OP's account is currently locked pending third-party investigation.

The account received direct inflows from proceeds of SIM Swaps and wallet drainers. The funds are frozen on the account until the third-party investigations are complete.

Due to the sensitivity of such cases, we're unable to comment further. Future correspondence regarding this should be addressed to legal@rollbit.com

Thanks,
Razer

[holydarkness]

I'll PM Razer and inform him about this thread. I agree with the lack of information. It'll be helpful if you can add more, and screenshots of those emails will be very much appreciated, if you don't mind sharing them. To give more depth to this situation, is this your one and only account or have you previously had an account on Rollbit? And where are you you accessing the site from?

Thanks for the heads up here!

OP's account is currently locked pending third-party investigation.

The account received direct inflows from proceeds of SIM Swaps and wallet drainers. The funds are frozen on the account until the third-party investigations are complete.

Due to the sensitivity of such cases, we're unable to comment further. Future correspondence regarding this should be addressed to legal@rollbit.com

Thanks,
Razer

Like... you're suspecting his account is used to be, err... a money mule [not money laundering]? I understand the sensitivity of the details if this is what happens.

OP, anything to say or to rebut this claim?

[ilovefunds]

I'll PM Razer and inform him about this thread. I agree with the lack of information. It'll be helpful if you can add more, and screenshots of those emails will be very much appreciated, if you don't mind sharing them. To give more depth to this situation, is this your one and only account or have you previously had an account on Rollbit? And where are you you accessing the site from?

Thanks for the heads up here!

OP's account is currently locked pending third-party investigation.

The account received direct inflows from proceeds of SIM Swaps and wallet drainers. The funds are frozen on the account until the third-party investigations are complete.

Due to the sensitivity of such cases, we're unable to comment further. Future correspondence regarding this should be addressed to legal@rollbit.com

Thanks,
Razer

Like... you're suspecting his account is used to be, err... a money mule [not money laundering]? I understand the sensitivity of the details if this is what happens.

OP, anything to say or to rebut this claim?

I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?   

[Beparanf]

I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?   

Use talkimg.com to upload the screenshots then copy the bbcode link to your post to share image link here. You are still newbie so your post can’t show image but other user can quote it to make it visible.

Probably you might have a transaction from wallet that has a previous transaction too on other account that is already ban or committed violation of ToS. Casino is pretty strict in any hint of money laundering especially if the source of your Bitcoin has some record to them.

[Sunderland]

This is getting complicated, bad guy stole the money and the dirty money was deposit to the ilovefunds account on Rollbit.

If the story is real then ilovefunds is a victim too, however Rollbit has do the right thing to freeze the money and the account because of the AML act and if Rollbit doesnt do that, the casino will be in trouble (license cancelation, penalties, etc).
That is why Rollbit will be not able to release the account including the money inside it (for now).

At this phase Im sure Rollbit still waiting any updates from the 3rd party (maybe gambling payment gateway) and they will be not able to speed it up.

Im sorry for saying this but the chance for ilovefunds to get the money back maybe almost zero if the money really a dirty money and Rollbit will not have the money either.
Remember, all transactions on the blockchain create a permanent trail of unalterable records, undeniable.

[holydarkness]

Thanks for the heads up here!

OP's account is currently locked pending third-party investigation.

The account received direct inflows from proceeds of SIM Swaps and wallet drainers. The funds are frozen on the account until the third-party investigations are complete.

Due to the sensitivity of such cases, we're unable to comment further. Future correspondence regarding this should be addressed to legal@rollbit.com

Thanks,
Razer

Like... you're suspecting his account is used to be, err... a money mule [not money laundering]? I understand the sensitivity of the details if this is what happens.

OP, anything to say or to rebut this claim?

I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?   

To be fair, Razer didn't accuse of hacking wallets and SIM swapping, rather your account being a recipient of funds from suspected source, thus the money mule. As for what you can do, perhaps... wait? Sounds like there's nothing anyone can do other than the 3rd party to finish their investigation.

[...]
Im sorry for saying this but the chance for ilovefunds to get the money back maybe almost zero if the money really a dirty money and Rollbit will not have the money either.
Remember, all transactions on the blockchain create a permanent trail of unalterable records, undeniable.

Not trying to give OP a false hope or anything, but if his explanation is true and he's a clueless victim who simply receiving payments from several sources, with one or two of them is a malicious entity[es] without knowing the nature of the funds, maybe the third party can singled out these transaction and deduct it from the rest of OP's fund, and return the rest into his originating address.

[hopenotlate]

This is really a messy situation that open up the field of the problems we could face when using our cryptos on licenced operators , be they gambling sites or exchanges or whatever : wonder if we should add another security measure when dealing with our crypto like always using a mixer before transacting or use a wallet with a coinjoin feature or something like that.
OP could be a unaware victim of a malicious actor and now is risking a good chunk of money : this is a limit for a wide adoption of crypto imo. 

[JollyGood]

At this moment in time we have a scam accusation by the OP that has not been backed up in any capacity with evidence. He created account on 5th November 2023 and made two posts (both in this thread). After that he was last active on 8th November 2023 and was never seen again.

After Rollbit Razer advised us of the key information that the OP did not mention in his allegation, the picture is still not clear because at this moment it seems the OP has not been accused of wrongdoing but his account has been suspended while investigations take place. Another two weeks have passed therefore hopefully the OP will post with an update.

[Latviand]

I have no issue adding screenshots to my post, I was just unsure on how to and what formats were accepted. I receive crypto transactions from a variety of people as I re-sell CS:GO skins, some of-which went directly to my Rollbit account. I do remember the minute I received money from someone that I was logged out of my account and was met with the "KYC" prompt the following day which I quickly filled out and verified in order to continue using the site. With me being accused of hacking peoples wallets and "SIM Swapping" into a 4-5 month long investigation, I genuinely feel disgusted that I am being accused of committing a federal crime, not to mention the amount of time it took for me to get a single answer out of anybody. Razer, you never told me where to go in order to get help, despite the amount of tickets I opened. Is there any way to help finish my own "investigation" ?   

You're selling something that's legitimate so why do you have to move that money through Rollbit first? Why not just go directly towards your wallet? What's scaring you? And with @Rollbit Razer's reply regarding this issue, you are in hot water right now which is going to be bad for your case. Either you're going to cooperate fully in all of this investigation or you and @Rollbit Razer will have a long talk about settling this case because you are suspected of a crime and I get that they don't want to be conplicit in case you're guilty. How the hell people are still putting a lot of money in gambling sites knowing there's a risk of being locked out of their account? I hope that your issue will be resolved and let this be a lesson for you to not do this kind of blunder again.

[holydarkness]

At this moment in time we have a scam accusation by the OP that has not been backed up in any capacity with evidence. He created account on 5th November 2023 and made two posts (both in this thread). After that he was last active on 8th November 2023 and was never seen again.

After Rollbit Razer advised us of the key information that the OP did not mention in his allegation, the picture is still not clear because at this moment it seems the OP has not been accused of wrongdoing but his account has been suspended while investigations take place. Another two weeks have passed therefore hopefully the OP will post with an update.

I personally think OP's fund had been processed, be it partially with the tainted coins being deducted from his balance, or wholly without any coins being confiscated. Razer's last reply said that all we can do is wait, and OP went silent after it. I think he'll be at least a bit antsy if there's still no update after two more weeks.

[JollyGood]

Yes with the manner in which the OP burst on the scene with the allegation, he probably would have posted an update if he did not receive a reply from the Rollbit representatives.

Having said that, if the OP was that eager to make the allegation to seek support from forum members, he should have posted an update. Maybe it was resolved in his favour but how it went remains unknown. I know Rollbit Razer did state he could not comment further therefore it is highly unlikely he would post on the matter again.

I personally think OP's fund had been processed, be it partially with the tainted coins being deducted from his balance, or wholly without any coins being confiscated. Razer's last reply said that all we can do is wait, and OP went silent after it. I think he'll be at least a bit antsy if there's still no update after two more weeks.

[ilovefunds]

144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.

This is ridiculous.

[steve5946]

144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.

This is ridiculous.

It’s hard to think about what have happened to you. But you don’t have to go AWOL for a very long time only to reply today, whereas there are people here trying to help you. I suggest you communicate with people that are trying to help you here and provide enough proof as you can, maybe you can be lucky enough to get your money back.

Sorry, but nobody is going to help someone who reply once in a month here, it shows that you are not serious. Just look at how you skipped the messages of people trying to help you above just to make this post.

[Shishir99]

144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.

This is ridiculous.

No matter how many days later, the problem is, you did not update the community anything about the issue which shows you weren't expecting any help from this community. In the first post of this thread, nutildah asked you to update your original post according to the scam report format but you decided not to listen to his words. You never came back to this thread again.

When someone complaints and then never comeback, the community assumes their problem was solved or they are guilty of wrongdoing. Which is why they decided not to continue. So, we don't know what happened in our case. Please update the thread with more detailed information. Add chat logs so we can understand what is going on.

[acroman08]

144 days later, no update. I just opened a chat request on their live support and I got the same answer I received almost 5 months ago.

This is ridiculous.

what exactly did they say 5 months ago and what did they say when you contacted their support again today? you haven't posted any conversation between you and their support. also, as far as I know, an investigation on a case like yours can take a long time, so you might need to wait longer.