illegal and humiliating video verification in Rollbit.com

[ferrum360]

I would like to say first of all that I have no financial claims against Rollbit.
They paid me all the money from my balance, including my positive balance (I withdrew $1,100 on top of my deposits), but I think you guys should know what their illegal and humiliating verification procedure is.

So, I bet mostly on top tennis tournaments. First, I was limited to the maximum bet amount. Ok, there's nothing wrong with that. I decided to withdraw the remaining balance. I passed KYC without any problems. And then the circus began. They write to me that I need to go through video verification in Google Meet. I received an email, I chose a date and time, and literally the next day I went through video verification, but you will be shocked when you find out what they make you do during the call.

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This terrible procedure defies not only common sense, but also any EU laws on personal data. Logging into Binance live is like logging into your bank account live, it's very confidential information, but if I refused, I'm sure they would steal all the money from me.

Stay away from Rollbit, this is not where you should play and expose yourself to the risk of such a procedure.

I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

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[ineedhelpplease]

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

[ferrum360]

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

I wouldn't accuse a site of doing something illegal if they were asking questions and operating within the confines of their site. I could answer any questions about my account, they could ask me a lot of things, ok, I will answer.

But to force people to log into their accounts on third-party resources, bank accounts, crypto exchanges, and their Google account when sharing the screen, this has nothing to do with them and is absolutely illegal.

Rollbit just needs to know that they have a disgusting (for themselves) sports provider that confuses the probabilities, gives 2.5 instead of 1.5 every day for many events.

Even a monkey can win at the sport on Rollbit.

Change your provider to a normal one, and stop tormenting users, here's some advice.

[Nwada001]

This is far above it all, as I have not seen any such KYC procedures. It's a matter of privacy. I know your data is no longer private the moment you send your documents over to them, but this is really not it, as they have indirectly accessed every aspect of your remaining private data.
 
I understand the reason for this form of verification. This could be as a result of the high rate of fraud online and document theft, which many people can now buy and document from anyone and use to pass KYC, and again, document edition and number manipulation are increasing these days too, so this live video could clear their doubt that there is nothing fishy from your own end, as they can check and confirm the transaction history through the call, but this has now given them access to your current balance on Binance, and your email linked to the account has also been shown to them.
 
Since you have withdrawn your money, if there is anything else that you think might have been leaked that will affect your account, please increase your account security just for the time being.
 
Side note: It's important to note that it's not really safe for you to leave money on a centralised exchange. If you have any and are not trading with it, you should consider moving them into your private wallet.

[a581aa]

This is unexpected. This is the first time I have seen such absurd KYC requirements. The whole world should know about the behavior of this platform. As a legitimate gambling company, verification should be done through legal and formal channels. However, using illegal channels for verification like this is untenable, and the amount of money involved is not significant either. Have you considered what to do if even after video verification, the money cannot be withdrawn? There are many platforms that deceive customers' funds and documents at the same time. Anyway, I find this behavior disgusting as well.

[examplens]

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This is a very unusual way for the KYC procedure.
If I may ask, did this happen before or after your withdrawal? Also, are you sure that this KYC request coming from Rollbit officials?

I would advise you to check your device, PC, mobile or whatever you were using. Also a mandatory change of security data, on the device as well as on the Binance account and Google profile in Chrome. Maybe even change the email address you've used so far on Binance.

[eaLiTy]

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

Even for you did they ask about providing evidence of the source fund and ask to log into them ? Asked to show your browser profile ?

KYC is fine but it is inappropriate to ask you to log into your personal exchange accounts in the name of KYC. I would really like to hear from the team or their representatives regarding this situation.

[robelneo]

This is unexpected. This is the first time I have seen such absurd KYC requirements. The whole world should know about the behavior of this platform. As a legitimate gambling company, verification should be done through legal and formal channels. However, using illegal channels for verification like this is untenable, and the amount of money involved is not significant either. Have you considered what to do if even after video verification, the money cannot be withdrawn? There are many platforms that deceive customers' funds and documents at the same time. Anyway, I find this behavior disgusting as well.

Very unusual it's not a KYC but an investigation into how you navigate the internet and this is something beyond KYC, I have never encountered this kind of KYC verification and they may have deviated from what is stipulated on what a KYC is, based on existing rules and procedures.

I read one KYC where you need to stand beside the street sign on your location and I thought this was asking too much until I saw this topic I wonder if yours is a special case that you need to undergo this procedure.
Or if this is their standard procedure.

[ineedhelpplease]

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

Even for you did they ask about providing evidence of the source fund and ask to log into them ? Asked to show your browser profile ?

KYC is fine but it is inappropriate to ask you to log into your personal exchange accounts in the name of KYC. I would really like to hear from the team or their representatives regarding this situation.

Yea, they did both. They asked where I deposited my money and my browser too. I assume that this was done to verify ownership? Not sure but I’m guessing that


This is also the first time I ever completed KYC verification by the way.

[BitcoinGirl.Club]

This terrible procedure defies not only common sense, but also any EU laws on personal data. Logging into Binance live is like logging into your bank account live, it's very confidential information, but if I refused, I'm sure they would steal all the money from me.

Stay away from Rollbit, this is not where you should play and expose yourself to the risk of such a procedure.

I hope I chose the right section of the forum. While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

Of course even with common sense this is great risk for someone's privacy. In a video chat they have no right to ask for sharing screen. A video chat is to confirm the facial to check if it matches with the identification document given to them. They may ask some basic questions like name, DOB, when the account was created, and some basic information like the bets you placed, what market you bet usually etc.

I am sure you have not recorded your screen, if you would then you can seek legal aid and sue them for harassing you and taking unethical advantages of your situation.

[The Sceptical Chymist]

This is a very unusual way for the KYC procedure.
If I may ask, did this happen before or after your withdrawal? Also, are you sure that this KYC request coming from Rollbit officials?

"Unusual" wouldn't be the first word I'd use to describe what OP is claiming Rollbit required of him, and it would have been nice if he'd provided some evidence that any of this actually happened, because if it is indeed true it's disturbing.  And OP, I'm not accusing you of lying; I'm just being skeptical of what I see as an extraordinary claim.

In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation--because if not, then some government somewhere is clamping down on crypto casinos and/or Binance like never before, which is ominous.  I don't know out of which country Rollbit operates, but I thought they were relatively safe as far as being in the jurisdiction of the US or one of the Western countries that don't really like crypto.

[BitcoinGirl.Club]

In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation

Possible. The way we see people are creating accusations against casinos, a group can plan such evil things and try to harm reputation of a specific casino. Another user claimed that he faced similar situation.

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

Can we expect a response from Rollbit management regarding these claims whether it's true?

[ineedhelpplease]

In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation

Possible. The way we see people are creating accusations against casinos, a group can plan such evil things and try to harm reputation of a specific casino. Another user claimed that he faced similar situation.

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

Can we expect a response from Rollbit management regarding these claims whether it's true?

Not sure how i’m supposed to prove it but the Community Manager set up an interview with me on Google Meeting. I’ve actually said this on my thread about rollbit as well but unfortunately I didn’t record the interview. They were indeed asking where I deposited the money from and browser thing for google chrome since I was using chrome. They didn’t do any in depth investigation regarding my chrome person tabs they just wanted to see it and for me to click on it etc. I assume they do this for verification purposes.

[SmartGold01]

While I am not accusing the site of stealing money, I am accusing the site of having an illegal and humiliating video verification process.

This is not an accusation but a complaint about their silly acts but how sure are you that you didn't reveal your login details while they asked you to accessed your binance account to show them all the transaction details and to know whether your names correlate with the one on Rollbit site, don't you think your login could be stolen? My suggestion is when next you are passing through this stage of verifications don't always show them when you start to login your account rather, you should try login first before anything else, I can't trust anyone or any of the staff working on those site.

[holydarkness]

In fact my hope is that OP is lying, that he's working for a competitor of Rollbit and is trying to besmirch their reputation

Possible. The way we see people are creating accusations against casinos, a group can plan such evil things and try to harm reputation of a specific casino. Another user claimed that he faced similar situation.

They just do this process to make sure it’s really you who’s verifying and no one els, e.g a relative or kyc account buyer. I’ve went through this process before. Rollbit does make me very sad though.

Can we expect a response from Rollbit management regarding these claims whether it's true?

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

[Rollbit Razer]

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Thanks for the heads up here, Holy!

OP was subject to further KYC checks due to the initial information not being enough to verify we were dealing with the true account controller.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

Video KYC interviews are certainly not unheard of. While it may be uncommon, it's not something exclusive to Rollbit. I'm aware of examples, including from personal experience, from much larger services than ours.

video verification includes logging out and into their platform

We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

[ferrum360]

First I have to turn on the camera, which is fine, but after that they force me to share the screen and show:
1. When I go to the Rollbit website, it’s ok.
2. How I go to the website of the Binance exchange, from where I made deposits, and live showed my Binance profile, all my transactions, my balance, and the verification section. This is illegal, Binance has nothing to do with them.
3. Your Google profile in Chrome. Yes, yes, they even wanted to see this, they checked that the name matched the one indicated on Binance and in the Rollbit profile. This is also far from legal.

This is a very unusual way for the KYC procedure.
If I may ask, did this happen before or after your withdrawal? Also, are you sure that this KYC request coming from Rollbit officials?

I would advise you to check your device, PC, mobile or whatever you were using. Also a mandatory change of security data, on the device as well as on the Binance account and Google profile in Chrome. Maybe even change the email address you've used so far on Binance.

This happened right after I was restricted from sports. I made a request to withdraw the balance of $953, and a few hours later I was invited to such a video verification.

Yes, I am absolutely sure that the request was from the official Rollbit, immediately after verification I received a message from Rollbit, it was also displayed in the online chat on the site, and the funds were immediately withdrawn to me
https://i.gyazo.com/074bb8652f580fff053460bf44cd3acb.png - message after verification
I also wrote this fraudulent verification on a voice recorder

[ferrum360]

I would argue a little wiggle room that if their video verification includes logging out and into their platform, it can be accepted as a countermeasure of fraudulent activity by faking credentials for KYC, using someone else's ID for their KYC, but asking for a screenshare when accessing binance and google account is... I don't think they have any basis to justify this action and kinda upsetting.

I'll PM Razer and invite him to this thread, see what their defense for such invasive investigation.

Keep in mind this call, and any actions on the call, are completely voluntary. The sole purpose of such calls is to verify identity. These are specifically good for cases where we may expect prolific abuse (repeat abusers).

video verification includes logging out and into their platform

We do wish it was this simple, but we see levels of sophistication that would easily circumvent checks like this.

Of course, voluntary, only you forgot to say that if I refused to carry out your illegal actions, you would block me without a refund.

Well, now the whole world knows about your methods, I hope checking me out was worth it.

[digaran]

Well, I think in defense of rollbit I must add to this, not only you need to do video calls to ask for binance and google live login procedure, you'd also need to ask the client to pull down their pants to verify their gender, because you never know if you are being cat fished or not, am I right or am I right? Freaking lol.
Why don't you guys ask for a family video call as well, just to make sure it's really him/her, this is a serious privacy violation, and if this is legal in any country to allow third parties to request such disturbing procedure, you should perform a naked walk of shame in public for who ever legalizing that.  Hopefully you realize the implications of such actions.

[rohang]

This is very disgusting
How can they make you do this. This is such a breach of privacy and getting you to login to your binance as well is utterly unacceptable

Whats next? They will send someone to your house?

How much money u have with them OP?
I hope its worth going through all this