STAKE IS SCAM ($12,000)

[KosherMania]

great news! level 3 approved. now I am onto level 4. they are requesting proof of funds. like many here, I signed up for stake because it was a crypto casino and I have been in the crypto space actively investing and trading since 2017. The funds I sent to stake were proceeds of gains that I have obtained over the years due to cryptos growth over time etc. any guidance on this?

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[holydarkness]

great news! level 3 approved. now I am onto level 4. they are requesting proof of funds. like many here, I signed up for stake because it was a crypto casino and I have been in the crypto space actively investing and trading since 2017. The funds I sent to stake were proceeds of gains that I have obtained over the years due to cryptos growth over time etc. any guidance on this?

Ahh!!! I am not sure why I am happy for you! It's been way too long!

I was just from CG and noticed the recent development, go straight here and found that you've updated the thread.

I understand that the recent discussion on CG, the password protected pdf, is for level 3 KYC? I thought that was also for level 4. Anyway, for SoW, they accepted these documents:



As your source of fund are the proceed from crypto trading, I think it falls under the category of "sales of shared [sic] or other investments / liquidation of investment portfolio", and it should be an easy one. On which platform do you exchange your crypto to fiat? I believe on your bank statement, whenever you do a withdrawal from the exchange, there is a report of incoming fund, with the name of he exchange's company as the sender? That should do.

Also, if you're having a full time or part time job, I think adding the proof of payslips wont hurt, just in case.

[KosherMania]

i am having trouble getting documents sorted per requirements. i do have bank statements with deposits labeled from my job, but my bank statement does not have my name or address on it, only my account number. i contacted the bank to get more information but they told me this is how the system is configured unfortunately, they cannot change this as it is how it's coded

i also have payslips, but the company i work for does not include addresses on payslips either, this does have my name. i don't mind including the information of one of my superiors from work so he can be contacted to verify this if need be as well

also want to add that i have significant crypto holdings that have gained value over the years, which i used to fund my stake account

any tips on how to proceed?

[holydarkness]

i am having trouble getting documents sorted per requirements. i do have bank statements with deposits labeled from my job, but my bank statement does not have my name or address on it, only my account number. i contacted the bank to get more information but they told me this is how the system is configured unfortunately, they cannot change this as it is how it's coded

i also have payslips, but the company i work for does not include addresses on payslips either, this does have my name. i don't mind including the information of one of my superiors from work so he can be contacted to verify this if need be as well

also want to add that i have significant crypto holdings that have gained value over the years, which i used to fund my stake account

any tips on how to proceed?

Does the previous documents you provided, all of those bank statements [credit card, credit line, consolidated report, etc.] have a table or any part on the document's body that shows the account number are belonged to the name and address of yours? If any of it does, is it allowed to provide two simultaneous document [the bank statement and that document with such details] to validate each other?

[holydarkness]

OP, this is a reminder that your timer on CG is about to run out in one and a half days. I noticed that on AG you said that you're currently acquiring a letter from your bank confirming that the account belongs to you. You might want to update CG about this so you can toss the ball into Stake's court.

[Rating Place]

I read the whole thread and can't find these answers.

1. Was the money won through casino play or sports?
2. If casino, what were the terms and how much was the bonus.
3. If sports, what type of bets were you making.

We have to use common sense in these cases and first figure out if there was a reason for the player to multi-account. Throw out money laundering since this is an obvious case of no money laundering and Stake has no case if that is their claim. Then they are fishing for a reason not to pay.

[DabsPoorVersion]

I read the whole thread and can't find these answers.

1. Was the money won through casino play or sports?
2. If casino, what were the terms and how much was the bonus.
3. If sports, what type of bets were you making.

We have to use common sense in these cases and first figure out if there was a reason for the player to multi-account. Throw out money laundering since this is an obvious case of no money laundering and Stake has no case if that is their claim. Then they are fishing for a reason not to pay.

It seems the $12k+ was all deposited money, you can see the first image that the total amount confirmed deposit is more than $12k which matches the amount OP stating that was scammed to him. Considering that it was a huge amount of money and the only verification requested upon registration is a copy of the valid ID (front and back), OP should expect a difficulty on withdrawing the money. That's why he was required to undergo verification up to level 4.

[holydarkness]

I read the whole thread and can't find these answers.

1. Was the money won through casino play or sports?
2. If casino, what were the terms and how much was the bonus.
3. If sports, what type of bets were you making.

We have to use common sense in these cases and first figure out if there was a reason for the player to multi-account. Throw out money laundering since this is an obvious case of no money laundering and Stake has no case if that is their claim. Then they are fishing for a reason not to pay.

It's sportsbetting, answered by OP on the second page of the thread, as well as being made known by the opening statement he made on CG. The reason why OP's account got banned on the first place [multi-acc, ML, strange bets, etc.] are yet to be known as the case is still in preliminary phase and gets stuck there.

Stake require OP to perform KYC before they will investigate OP's account and tell him what violation he made. And here we are.

As for why CG mediate the case though it's sports-related, I think they see it from the perspective of KYC instead of the bets.

[...] I guess you've made some winnings through sport bets, right?

yes but they froze my account before i even made winnings. [...]

[AHOYBRAUSE]

Crazy how long this case is open already and basically nothing is moving forward.

Also quite lame there is no stake rep here to actually clarify what's really going on.
I mean KYC, yeah ok, but requesting document after document after document and all the time not accept perfectly fine papers is just very strange.

12k is not a lot of money for stake so I really wonder what is actually going on here.
Stake support is no help, that is a common occurence unfortunately, like almost any casino these days. The way they handle and reply at askgamblers is also quite disrespectful, often waiting until the last second just to basically say nothing at all, just delaying it further.

[Woodie]

sorry for no updates. been managing all complaints. i uploaded the pdf last week. it was denied because “they couldn’t access it” despite the file name being “password is xxxxxxxx” i cannot remove the password as this is how the bank issues the document to all clients no exceptions due to compliance and security regulations.


anyone have any idea what else to do? i thought title was clear enough being “password is xxxxxxx”

This case has dragged on for a very long time.. like since November last year WTF, and what hurts the most is the bookie does have a presence here on the forum and no one wants to face this head on to help their client ...

Anyway like @holydarkness advised remove that password protection from the pdf to make this case get resolved faster , and not surprised banks do this as I get same estatements from my bank and to remove password protection I use Foxit Reader which is much easier to work with...

If you still need help to remove that I can help maybe via RDP or send the actual PDF to have the password removed if you don't mind the privacy concerns...

[Rating Place]

@DabsPoorVersion @holydarkness , thanks for the clarification.

The case has been going on for 5 months and we still aren't sure the reason for the KYC check. Is the amount of $12k? Other books don't require a mandatory KYC check for $12k. In fact one bet can be $12k. Is it something to do with his bets such as bot betting?

This is the first thing that we should know. Searching for a reason to confiscate money is unacceptable. It's similar to illegal search and seizure.

[Coin_trader]

The case has been going on for 5 months and we still aren't sure the reason for the KYC check. Is the amount of $12k? Other books don't require a mandatory KYC check for $12k. In fact one bet can be $12k. Is it something to do with his bets such as bot betting?

This is the first thing that we should know. Searching for a reason to confiscate money is unacceptable. It's similar to illegal search and seizure.

Definitely not due to the amount since I deposit almost same amount and withdraw a little but higher on the amount involved here without any problem. Also there’s a lot of whale playing on Stake with higher bankroll that doesn’t encounter any problem.

Most of these guys having problem on a casino not only on Stake but on different trusted casino usually plays sports betting and involves on different shit strategy just to take advantage on the casino. I believe the escalated KYC requirements is probably due to the account connection or something to do on the OP activity in the casino.

[Rating Place]

@OP can you clarify what type of bets you make and the amounts of each bet? Are you betting small markets or major markets? Are you making prop bets? Do you use a bot?

[holydarkness]

@DabsPoorVersion @holydarkness , thanks for the clarification.

The case has been going on for 5 months and we still aren't sure the reason for the KYC check. Is the amount of $12k? Other books don't require a mandatory KYC check for $12k. In fact one bet can be $12k. Is it something to do with his bets such as bot betting?

This is the first thing that we should know. Searching for a reason to confiscate money is unacceptable. It's similar to illegal search and seizure.

DabsPoorVersion understand the situation wrongly, the amount being disputed here is not purely from deposit. Granted he deposited to a sum larger than the amount in dispute, but according to OP, inferred, the amount in question [USD 12,000] came from winnings,

What happened:: I deposit $7.5k on Stake. Go to withdraw. Do not allow withdraw of the $12k I now have.[...]

The situation OP experiencing right now [a requirement to do KYC] is not purely because he deposited certain sum of fund. It might be related to AML policy, but there also possibility of other violation or perhaps even small misunderstanding.

The way I understand it, that KYC is simply the preliminary requirement by casino to conduct their investigation, which is a quite common practice shared by many casinos. The problem is yet to be announced. OP never knows and Stake doesn't explain it yet.

[Rating Place]

@DabsPoorVersion @holydarkness , thanks for the clarification.

The case has been going on for 5 months and we still aren't sure the reason for the KYC check. Is the amount of $12k? Other books don't require a mandatory KYC check for $12k. In fact one bet can be $12k. Is it something to do with his bets such as bot betting?

This is the first thing that we should know. Searching for a reason to confiscate money is unacceptable. It's similar to illegal search and seizure.

DabsPoorVersion understand the situation wrongly, the amount being disputed here is not purely from deposit. Granted he deposited to a sum larger than the amount in dispute, but according to OP, inferred, the amount in question [USD 12,000] came from winnings,

What happened:: I deposit $7.5k on Stake. Go to withdraw. Do not allow withdraw of the $12k I now have.[...]

The situation OP experiencing right now [a requirement to do KYC] is not purely because he deposited certain sum of fund. It might be related to AML policy, but there also possibility of other violation or perhaps even small misunderstanding.

The way I understand it, that KYC is simply the preliminary requirement by casino to conduct their investigation, which is a quite common practice shared by many casinos. The problem is yet to be announced. OP never knows and Stake doesn't explain it yet.

I go back to common sense again. Let’s see the wagers. If the OP plays obscure markets, prop bets, limit bets or makes steam plays then there’s a reason to multi-account and it should be looked into. AML isn’t a consideration in cases like this. He didn’t bet $100k and roll 1x.

[holydarkness]

I go back to common sense again. Let’s see the wagers. If the OP plays obscure markets, prop bets, limit bets or makes steam plays then there’s a reason to multi-account and it should be looked into. AML isn’t a consideration in cases like this. He didn’t bet $100k and roll 1x.

I believe at this point you're quite well versed that casinos are asking for "random" KYC from time to time. Not necessarily due to multi-acc or AML, OP can simply triggered some flags because he won big or accessing his account from questionable IP or whatever reason they might think of.

I am not supporting these random KYC practices and I personally think that is quite unethical, but is that acceptable? Well, sadly, it is. As I believe you're also well acquainted, they have a clause on their ToS that allow them to ask for this.

OP just draw a short straw that he happened to be asked for high level KYC [and to make it clear, I personally think such level of KYC without any reason is very wrong, but again, it's sadly acceptable] and they made it further complicated for OP to get it done by keep rejecting his submitted documents.

Bottom line: the KYC request does not instantly OP is suspected of cheating a bet or multi-acc or being accessory to ML.

[Rating Place]

I go back to common sense again. Let’s see the wagers. If the OP plays obscure markets, prop bets, limit bets or makes steam plays then there’s a reason to multi-account and it should be looked into. AML isn’t a consideration in cases like this. He didn’t bet $100k and roll 1x.

I believe at this point you're quite well versed that casinos are asking for "random" KYC from time to time. Not necessarily due to multi-acc or AML, OP can simply triggered some flags because he won big or accessing his account from questionable IP or whatever reason they might think of.

I am not supporting these random KYC practices and I personally think that is quite unethical, but is that acceptable? Well, sadly, it is. As I believe you're also well acquainted, they have a clause on their ToS that allow them to ask for this.

OP just draw a short straw that he happened to be asked for high level KYC [and to make it clear, I personally think such level of KYC without any reason is very wrong, but again, it's sadly acceptable] and they made it further complicated for OP to get it done by keep rejecting his submitted documents.

Bottom line: the KYC request does not instantly OP is suspected of cheating a bet or multi-acc or being accessory to ML.

I actually didn't know about the random checks. I always thought there was something that triggered a KYC request. Which casinos are doing random checks? It would help me since I do KYC rankings on the sportsbooks.

Putting the rest aside, if the OP shows his bets, it'll be obvious if he will be cleared or not.

[holydarkness]

I believe at this point you're quite well versed that casinos are asking for "random" KYC from time to time. Not necessarily due to multi-acc or AML, OP can simply triggered some flags because he won big or accessing his account from questionable IP or whatever reason they might think of.

I am not supporting these random KYC practices and I personally think that is quite unethical, but is that acceptable? Well, sadly, it is. As I believe you're also well acquainted, they have a clause on their ToS that allow them to ask for this.

OP just draw a short straw that he happened to be asked for high level KYC [and to make it clear, I personally think such level of KYC without any reason is very wrong, but again, it's sadly acceptable] and they made it further complicated for OP to get it done by keep rejecting his submitted documents.

Bottom line: the KYC request does not instantly OP is suspected of cheating a bet or multi-acc or being accessory to ML.

I actually didn't know about the random checks. I always thought there was something that triggered a KYC request. Which casinos are doing random checks? It would help me since I do KYC rankings on the sportsbooks.

Sorry that you misunderstood what I said, I believe you missed the part where that word, random, is placed on a quotation mark, as in conveying a message that it is said in figurative manner. I explained next to it, that at times, KYC are asked because the users triggered some flags, which some of them I also mentioned on the same sentence. They are all in the same paragraph.

Putting the rest aside, if the OP shows his bets, it'll be obvious if he will be cleared or not.

I don't think it will affect the situation by much at this point. They're asking OP for KYC, and OP will most likely need to clear those up before they can proceed. They have not made what triggers them to ask for KYC known to public. Just because OP shows his bet and [suppose] it's legit, won't necessarily means Stake will instantly withdraw their KYC requirement and say, "our bad, you're good".

It'll be a different story if they've cleared the KYC and give their findings that OP's account is suspected for malicious bets. On this situation, then yes, showing his betting history will probably help him cleared the issue [or not].

[Rating Place]

Another thing to add, when it takes a player this long to get all their documents together, they are normally guilty of wrongdoing. When you are honest, it's fairly easy to get documents needed in a short period of time.

This is April 12 over at AG

ok i went to my bank and they gave me a bank letter confirming that account number belongs to me. they cannot add the name on the bank statement because it is not part of the format

[Saint-loup]

Crazy how long this case is open already and basically nothing is moving forward.

Also quite lame there is no stake rep here to actually clarify what's really going on.
I mean KYC, yeah ok, but requesting document after document after document and all the time not accept perfectly fine papers is just very strange.

12k is not a lot of money for stake so I really wonder what is actually going on here.
Stake support is no help, that is a common occurence unfortunately, like almost any casino these days. The way they handle and reply at askgamblers is also quite disrespectful, often waiting until the last second just to basically say nothing at all, just delaying it further.

Apparently, they don't even bother to wait till the last second to reply anymore, sadly. KosherMania has posted a message on April 12th at AskGamblers, but Stake representative has failed to reply within the 96 hours timeframe(ie 4 calendar days). So the case should have been closed and tagged as "Unresolved", and casino's rating downgraded accordingly. But Stake's representative seems to have made a request in order to reopen the case and AG has accepted it. I don't know if KosherMania is OK with that, but it shows a very low involvement from the casino in resolving the case, at least.

Dear all,

This complaint has been reopened as per Stake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

https://www.askgamblers.com/casino-complaints/stake-casino-stake-will-not-verify-me-for-a-long-time