Introducing BC.Game Support Team: Building Trust and Transparency

[BC.Game Support]

I had my reservations about this process when I first commented on this thread, but 24 hours later I will say I have been impressed by how much effort has been made. I will wait to ensure that each user can in fact convert BCD into any crypto of their choice and then withdraw that.

All the users have already withdrawn their funds from our platform and you can confirm the same with them.

Out of curiosity, do you have a way to check for other customer complaints outside the forum and is there an effort being made to fix those too?

We have a team checking cases on Askgamblers and casino.guru too and they're working hard to reach swift resolutions.

[letteredhub]

I had my reservations about this process when I first commented on this thread, but 24 hours later I will say I have been impressed by how much effort has been made. I will wait to ensure that each user can in fact convert BCD into any crypto of their choice and then withdraw that.

All the users have already withdrawn their funds from our platform and you can confirm the same with them.

Out of curiosity, do you have a way to check for other customer complaints outside the forum and is there an effort being made to fix those too?

We have a team checking cases on Askgamblers and casino.guru too and they're working hard to reach swift resolutions.

It's beautiful to know about this development as am impressed by you guys recent effort in keeping things mutual for all. We hope to hear more testimonies about this in coming days. This is just a part of a first step to rebuilding the BC.Game reputation and reclaiming the love and trust of the community as it were before all the hitches. I hope you guys completely put things right and get back to business. All the best!

[earlypaco]

All the users have already withdrawn their funds from our platform and you can confirm the same with them.

[/quote]

That is not true. I withdrew my funds 6 hours after you made that claim.

[CryptoGods90]

Since you guys seem.to be making it right but ignored my comment, we hem the depsoit bonus came out I finished with almost $1900 and it disappeared JOE did nothing for me as usual I am svip7 (cryptogod90). Any chance you can make.it right? I only got $100 and the rules never said this!!

[BC.Game Support]

Since you guys seem.to be making it right but ignored my comment, we hem the depsoit bonus came out I finished with almost $1900 and it disappeared JOE did nothing for me as usual I am svip7 (cryptogod90). Any chance you can make.it right? I only got $100 and the rules never said this!!

Please reach out to Joe regarding this, he will help you out. I also suggest you to open a casino.guru complaint and our compliance team will have a look at this as well.

[BC.Game Support]

Hey Everyone,

We are pleased to inform you all that all five recent cases have been successfully addressed and resolved. We want to extend our heartfelt thanks to each of you, especially the forum members who actively assisted throughout this process. Your support, cooperation, and engagement have been invaluable. We've ensured that the necessary actions have been taken to effectively address the concerns raised in these cases.

Moreover, we want to emphasize that our dedication to serving our users remains unwavering. This account will remain open and active to promptly address any user-related issues. We are here to listen, assist, and ensure that your experience on BC.Game is positive and satisfying. As we move forward, please know that BC.Game will always be a user-first platform.

Once again, thank you to each community member for your patience, support, and collaboration. Your contribution is what makes BC.Game a vibrant and thriving community.

Please don't hesitate to reach out if you have any further questions, concerns, or suggestions. We're here for you.

We've considered your case and you've received the additional 2,930 BCD through PM here, amounting to $10,040 paid in total. The current price of 0.2677985 BTC would be $9,975 and we hope you're satisfied with the outcome.

We apologize for inconveniences caused by the lack of clarity in our deposit bonus promotion and hope you will continue to play on BC.Game.

We understand the importance of fair play and the need for transparent and clearly communicated terms for all our users. In line with the independent ruling and our commitment to fairness, BC.Game acknowledges the validity of your winnings stemming from the deposit bonus. $3,428 has been compensated to your BC.Game account in BCD, and you can swap this BCD to any coin of your choice Here. The funds are all yours, and you can withdraw them straight away if you wish. I assure you that your feedback and experience are pivotal to us. We are actively revisiting and updating our bonus terms to ensure they are comprehensive, transparent, and easily accessible to all our users.

The awkwardness arose from the delayed voiding of the bet and our lack of an immediate response. While, typically, we wouldn't honor winnings in such circumstances, we have decided to do so out of good faith. We acknowledge the inconvenience caused by the delay and lack of communication.

Your funds have been refunded to your BC.Game account, and you are free to withdraw them. We apologize for any inconvenience and appreciate your understanding.

Have a great day!

We want to emphasize that such actions are taken to maintain fairness for all users and to uphold the principles of responsible gaming. With this newly built support team solving cases on forums, we have solved and paid back four legitimate cases so far, but as this is a case of abuse and will not be tolerated, there will be no further action taken.

[BenCodie]

@Bencodie stated the answer to your question. BC.game is using this resolved issue as PR or else why they need to make the procedure longer while the case easily resolved when the new support step in.

Although this just a PR, It’s still a hood gesture for BC.game to consider the forum a valuable place to honor valid concern from forum member. It’s better than running away to all the problem. This action makes me trust more Bc.game because they value us forum member.

Prior to the creation of this account, catering to the cases on the forum was a tough task for the support representatives, as the main account was handled by the off-site reputation team. The creation of this account has helped us handle these cases more efficiently and more systematically. We've been able to get to the bottom of each case faster than ever before, and this account will always be open to listening to user issues and complaints henceforth.

How come this case has not been paid any attention to since you have started this account?
BC.Game - can't withdraw 7.97 BTC

It is the case with the highest value, and yet there has not been any response to say that it is being investigated or taken care of by this extremely active new account that you have recently created.

Systematically is correct - it seems that you have only handled every other case with a smaller value, while this user is still left in the dark.

I am not saying that this is the case, but I am growing in suspicion that this case has paid for the ones that you have handled.

[BC.Game Support]

How come this case has not been paid any attention to since you have started this account?
BC.Game - can't withdraw 7.97 BTC

It is the case with the highest value, and yet there has not been any response to say that it is being investigated or taken care of by this extremely active new account that you have recently created.

Systematically is correct - it seems that you have only handled every other case with a smaller value, while this user is still left in the dark.

I am not saying that this is the case, but I am growing in suspicion that this case has paid for the ones that you have handled.

The case has already been resolved, the user had agreed to a 124,000 USDT deal as mediated by the third party arbitrator Askgamblers and he has already been paid the amount prior to the creation of this account.

Please be informed before making baseless accusations; BC.Game has been operating since 5 years and we've paid millions in deposits, withdrawals and bonuses. We have no need to be defrauding users to pay for other users. There was an inefficiency in dealing off-site cases and that has been dealt with, aptly.

[BenCodie]

How come this case has not been paid any attention to since you have started this account?
BC.Game - can't withdraw 7.97 BTC

It is the case with the highest value, and yet there has not been any response to say that it is being investigated or taken care of by this extremely active new account that you have recently created.

Systematically is correct - it seems that you have only handled every other case with a smaller value, while this user is still left in the dark.

I am not saying that this is the case, but I am growing in suspicion that this case has paid for the ones that you have handled.

The case has already been resolved, the user had agreed to a 124,000 USDT deal as mediated by the third party arbitrator Askgamblers and he has already been paid the amount prior to the creation of this account.

I admit to have overlooked the resolution - but the resolution is still not sound. BC.Game made 1.25 BTC from the user in the difference of BTC/USDT value - and additionally confiscated all of their winnings (but sure, that decision was made by the arbitrator). By the looks of the thread, the user took the deal only because he was worried that he would not get anything at all, rather than feeling like you provided a fair outcome:

An update on my scam accusation: https://bitcointalk.org/index.php?topic=5471569.msg63209143#msg63209143

In the end I've received USDT124k. Even when we agreed for all bets to be deemed void and my deposit to be refunded, they decided to pay out not BTC (which I deposit and played) but USDT value of BTC, which is of course much more convenient for them considering how much BTC has jumped in value over the last month or so. Looking at todays rate that's another 1.25 BTC they've stolen from me.

I accepted the offer to be paid in USDT after consulting with efialtis and heeding his advice to take what's on the table. I'd like to thank him here as well as it seems they reactivated the AG complaint on 2 occasions I asked him to contact the casino for me.

At one point I was willing to go the legal route as some people I'm friends with from the industry claimed to know the right lawyers for the job. However after considering the state of the casino and all the red flags (casino rep not active on the forum anymore, account blocks, KYC taking months, unresponsive CS, extremely generous loyalty scheme, unable to make good on resolved disputes, refusing to pay out big winners, a huge number of complaints on AG and CG to name a few) I deemed it highly likely that they are having solvency issues and might not be around for as long as it takes for an international lawsuit to bear fruit. Honestly, at this point I'm happy to have gotten anything out.

I consider this casino to be a 100% scam. Small time players might still be okay to play for a while, as it's typical for a casino going under to refuse payouts to the few biggest winners in order to keep afloat. In this context high stakes players are the canary in the coal mine.

I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.

Please be informed before making baseless accusations; BC.Game has been operating since 5 years and we've paid millions in deposits, withdrawals and bonuses. We have no need to be defrauding users to pay for other users. There was an inefficiency in dealing off-site cases and that has been dealt with, aptly.

You might be able to claim that you do not have a need to defraud users, or that you've paid millions in deposits - however this looks more like a "near-miss" of bankruptcy than anything else. I agree completely with dplay that there are more likely to be solvency issues and that a temporary inflow of cash is allowing BC.Game to settle all cases that are hurting its publicity.

And again - you might be solving all public cases, but how about all of the ones who have not gone to seek help from an arbitrator or have not complained with the company, but instead have written off their loss and have since not paid any attention? There are many people who do not use or know of Bitcointalk, but still use Bitcoin, cryptocurrency or casinos. I am almost certain that based on the way bc.game have treated public cases until now, are how bc.game have handled other wrongful actions against more silent players.

I will let the community take it from here. I will be extremely disappointed if a signature campaign is allowed for this casino again, and even more disappointed if users decide to continue using the bc.game platform.

[BC.Game Support]

You might be able to claim that you do not have a need to defraud users, or that you've paid millions in deposits - however this looks more like a "near-miss" of bankruptcy than anything else.

And again - you might be solving all public cases, but how about all of the ones who have not gone to seek help from an arbitrator or have not complained with the company, but instead have written off their loss and have since not paid any attention? There are many people who do not use or know of Bitcointalk, but still use Bitcoin, cryptocurrency or casinos.  

This is pure misinformation, BC.Game has never been even remotely close to bankruptcy. If you've ever taken the time to open our website, you can see thousands of bets being placed every minute and a fledgling community of chatters. You can have a look through the scam accusations thread and you won't find a single recent thread claiming we don't pay out withdrawals. The open cases were regarding a deposit bonus promotion that failed and sportsbook issues. We regularly pay out six, sometimes seven-figure withdrawals with no hiccups.

I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.

We have not used fear to force anyone into any decisions. It was a deal accepted by both parties under the mediation of a third party. The case has been settled, and the decisions are to be respected. There is always room for argument for both sides in such cases. What if the price of bitcoin had fallen since the time the user deposited? Would the user still have questioned the decision to receive 124,000 USDT?

[BenCodie]

You might be able to claim that you do not have a need to defraud users, or that you've paid millions in deposits - however this looks more like a "near-miss" of bankruptcy than anything else.

And again - you might be solving all public cases, but how about all of the ones who have not gone to seek help from an arbitrator or have not complained with the company, but instead have written off their loss and have since not paid any attention? There are many people who do not use or know of Bitcointalk, but still use Bitcoin, cryptocurrency or casinos. 

This is pure misinformation, BC.Game has never been even remotely close to bankruptcy. If you've ever taken the time to open our website, you can see thousands of bets being placed every minute and a fledgling community of chatters. You can have a look through the scam accusations thread and you won't find a single recent thread claiming we don't pay out withdrawals. The open cases were regarding a deposit bonus promotion that failed and sportsbook issues. We regularly pay out six, sometimes seven-figure withdrawals with no hiccups.

Neither you or I can comment officially or provably on the financial status of BC.Game, especially if you are just a PR rep. Nor can you comment on the validity of any bets being placed on bc.game's website. Your website is not a blockchain, and the validity of these bets can not be verified. It can easily be automated.

If you'd like to prove me wrong on solvency, I would recommend that you get your administrator to sign a message of cold reserves. This will shut me up instantly, and I will instantly apologize for my comments which would then be proven to be false, and I will let the casino be. I am only commenting on what I can see, and I see problems with paying users large amounts of money, holding funds for periods of time, and disputes - until this magical appearance of this account which comes after a consistent rally and months after the public complaints were lodged.

What role exactly do you play at BC.Game and how can you comment so surely on its solvency if you are just a PR representative, or are you more? What is the difference between you and the original BC.game account?

I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.

We have not used fear to force anyone into any decisions.

The user himself said that him being unsure of BC.Game's solvency is why he took the deal. That is a decision made of fear. Otherwise, you'd have a legal case on your hands while the user fights for what is right in their eyes.

At one point I was willing to go the legal route as some people I'm friends with from the industry claimed to know the right lawyers for the job. However after considering the state of the casino and all the red flags (casino rep not active on the forum anymore, account blocks, KYC taking months, unresponsive CS, extremely generous loyalty scheme, unable to make good on resolved disputes, refusing to pay out big winners, a huge number of complaints on AG and CG to name a few) I deemed it highly likely that they are having solvency issues and might not be around for as long as it takes for an international lawsuit to bear fruit. Honestly, at this point I'm happy to have gotten anything out.

I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.

There is always room for argument for both sides in such cases. What if the price of bitcoin had fallen since the time the user deposited? Would the user still have questioned the decision to receive 124,000 USDT?

If he was given the amount of BTC that was taken from his account and complained, then even I would have defended bc.game over that isolated factor only. However, BC.Game had taken BTC, and has not given BTC back. It's not the same asset, and a hypothetical question like you have given is not necessarily a valid answer to this part of the wrongdoing.

There should not be room for argument in cases that are fairly resolved. Bc.game have held funds hostage, made clear that there are ample cases public (and not addressing how many are not public), and now quickly resolving them to save-face, and to be able to continue operating. Others might think that is right, I personally do not think that it is. Though, we can agree to disagree, let the community decide how to treat this casino in the future, and I will watch in hope that this does not turn into a disaster of a situation like other casinos who have had similar symptoms have in the past.

[rohang]

Lets be real your offer would have been substantially less jad the btc price dropped to 10k

Resolving all these threads is appreciated but i dont get the logic of paying in usdt when the user deposited btc

It also took you weeks if not months for most of the cases, when your previous rep here was already aware of them
How do we know this wont be repeated?

[aioc]

So far so good please keep it up I checked the scam section and there are some accusation that has been marked resolved I have posted that I support you creating this thread, hopefully within a short period of time you can resolve all valid issues I guess you are on your way in building your reputation again, you did the right thing the gambling industry is a competitive business and building your reputation is a must to have an edge in this business.

[goldkingcoiner]

Greetings, everyone!

In response to the growing number of unaddressed cases on the forum, we've established this account as a part of BC.Game.
We're genuinely excited to engage in open dialogue, addressing concerns, accusations, and any general questions you may have. Recognizing the paramount importance of trust and transparency, especially in the space we operate in, we look forward to solving every unanswered thread here henceforth. With the creation of this account, our primary focus is to ensure clarity and openness in all matters, particularly those related to user issues. Our newly assembled team will deliver exceptional customer service, promptly address queries, and will strive to foster a supportive community for our users.

We understand the unique dynamics of the Bitcointalk forum and value the insights and concerns of this community. We aim to build trust here through openness and responsiveness to foster a positive user experience. Feel free to share your thoughts, questions, or concerns with us.  We're here to listen, engage, and collaborate in resolving any issues that arise. Together, we can build a constructive and trustworthy relationship, laying the foundation for a vibrant and supportive community.

We eagerly anticipate the discussions and interactions ahead, and we look forward to building a constructive and trustworthy relationship with the Bitcointalk community.

Support Team
BC.GAME

The unaddressed cases have been brought to your attention a multitude of times and they should have been resolved by now. Why did it take BC.Game so long to address the issues publically? (If there actually is any such plan to address the issues and resolve them). Surely you must have noticed how badly this forum has been for your reputation? And reputation is money.

Furthermore I think you should address the reasons why your casino has such an unproportional amount of scam accusations? Is there a lack of teamwork or a failure in the customer support department?

[holydarkness]

[...]
What role exactly do you play at BC.Game and how can you comment so surely on its solvency if you are just a PR representative, or are you more? What is the difference between you and the original BC.game account?[...]

If you read this thread carefully instead of jumping through it, you'll see that it's been explained. Though they can arguably share the account throuugh sharing the login details, instead of having a new one, I think a practice where a casino have multiple accounts, is not uncommon.

I do not think that this is a fair outcome, to profit 1.25 BTC and to use fear to force a user to accept the deal. He could have fought, if fear was not a factor.

We have not used fear to force anyone into any decisions.

The user himself said that him being unsure of BC.Game's solvency is why he took the deal. That is a decision made of fear. Otherwise, you'd have a legal case on your hands while the user fights for what is right in their eyes.

To be fair, they did not instill that fear. That argument --the concern of solvency-- was concocted by his own mind. I can't see how this is BC's doing or how they use it to force someone to accept a deal, unless you can provide a logic behind your argument on how they instill fear to dplay?

The unaddressed cases have been brought to your attention a multitude of times and they should have been resolved by now. Why did it take BC.Game so long to address the issues publically? (If there actually is any such plan to address the issues and resolve them). Surely you must have noticed how badly this forum has been for your reputation? And reputation is money.

Furthermore I think you should address the reasons why your casino has such an unproportional amount of scam accusations? Is there a lack of teamwork or a failure in the customer support department?

Have you happen to... visit the scam accusations board recently? Preferably before you make that post?

[BC.Game Support]

dplay's case has been resolved to the user's satisfaction:

After thorough consideration and in consultation with our administration team, we have reached a decision regarding the compensation for the user. In an effort to address the matter comprehensively and transparently, we have opted to reimburse the user with the remaining funds that were lost due to the Bitcoin price fluctuations.

As a demonstration of our commitment to resolving the issue at hand, we have successfully transmitted $46,000  to the user in question. This brings the cumulative total disbursed to an amount of $170,000.

We sincerely hope that this resolution is to the satisfaction of the concerned user and that it contributes to rebuilding trust within our forum community. Our intention is to ensure that every member feels valued and that their concerns are addressed with the utmost diligence.

Should there be any further inquiries or feedback, we encourage users to reach out to our dedicated support channels.

[BC.Game Support]

All outstanding cases on the forum have been dealt with and resolved. Please don't hesitate to notify us of any remaining unresolved issues. Our commitment to prioritizing the community is evident in the modifications made to our approach in handling offsite cases. We remain dedicated to resolving user concerns and will continually work towards improving our services.

Thank you, everyone, for your cooperation and understanding.

[junder]

The unaddressed cases have been brought to your attention a multitude of times and they should have been resolved by now. Why did it take BC.Game so long to address the issues publically? (If there actually is any such plan to address the issues and resolve them). Surely you must have noticed how badly this forum has been for your reputation? And reputation is money.

Furthermore I think you should address the reasons why your casino has such an unproportional amount of scam accusations? Is there a lack of teamwork or a failure in the customer support department?

If you do have funds in it  and until now you  have not been able to withdraw it would be natural to  demand something like that. However if on the contrary it's good that we have to be able to understand that this task is not  as easy as turning the palm of the hand resource  limitations can occur and the good news is  that they are starting to improve the conditions for the Bcgame casino rather than not doing it at all.  So give them time to prove everything.

I'm sure you  understand more than me on this matter.  You can position yourself as part of a casino that has problems  maybe  you will also say the same thing and ask for time to solve everything one by one.
just expressing  a personal opinion.

[Get-Paid.com]

@holydarkness

Do you think it's time to remove the bad trust given here?

https://bitcointalk.org/index.php?action=trust;u=2503677

[CryptoGods90]

Since you guys seem.to be making it right but ignored my comment, we hem the depsoit bonus came out I finished with almost $1900 and it disappeared JOE did nothing for me as usual I am svip7 (cryptogod90). Any chance you can make.it right? I only got $100 and the rules never said this!!

Please reach out to Joe regarding this, he will help you out. I also suggest you to open a casino.guru complaint and our compliance team will have a look at this as well.

Did you not read how I said Joe is uselesS? He never responds and just copy and pastes things like.support does it's not ok. I just explained what happened because joe did nothing for the past 2 months