[New]🟢 Rainbet.com | Crypto Casino & Sportsbook | Competitive Rewards 🎁

[lesliegray]

same script / template as other tons of casinos, i suggest to invest some in a unique design, otherwise, your site looks like a clone of many many others

Name some?

What I can see, there is a lot of differences in the sportsbook. However, has anyone tried this site and is it legit?

Is the KYC hassle-free or are they going to want video-KYC's and source of funds once you want to withdraw your winnings?

[Haunebu]

What I can see, there is a lot of differences in the sportsbook. However, has anyone tried this site and is it legit?

I haven't played here which is why I can't say for sure whether it's legit or not. They are relatively new which is why it's better to wait for a while before investing big amounts here though you can go ahead with investing small amounts currently.

Is the KYC hassle-free or are they going to want video-KYC's and source of funds once you want to withdraw your winnings?

It's way too early to know the answer to this query. Keep checking this thread regularly to learn the answer to this query yourself.

[11march2005]

^{Edit: It appears there are resolution problems in uploading the image, this is being worked on}

https://www.talkimg.com/images/2023/12/26/IYspz.jpeg

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours. I decided to register and made a deposit using a crypto wallet. I made several bets and my balance grew. I made my first conclusion. I got it approved within 10 minutes. I liked it. I decided to continue playing. After several hours of playing, I decided to withdraw the rest of the money. But my request was not approved. I was asked to verify my account. I sent them the photo id and a selfie with him immediately. In the chat they wrote to me that according to their rules, verification can last up to seven working days. And then I was surprised, because in the casino rules there is no mention of seven working days; the support service did not tell me then that verification could last more than seven days. In order to speed up verification, I asked them to make an online call where I would show all the documents, but they refused. I can attach screenshots of the correspondence where the employee refuses to provide a link to a specific point in the rules where seven working days are indicated. This issue worries me greatly, so if there are no specific verification deadlines, then 7 days can be increased. If I had known about the number of days, I would not have registered there.

[Jawhead999]

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours. I decided to register and made a deposit using a crypto wallet. I made several bets and my balance grew. I made my first conclusion. I got it approved within 10 minutes. I liked it. I decided to continue playing. After several hours of playing, I decided to withdraw the rest of the money. But my request was not approved. I was asked to verify my account. I sent them the photo id and a selfie with him immediately. In the chat they wrote to me that according to their rules, verification can last up to seven working days. And then I was surprised, because in the casino rules there is no mention of seven working days; the support service did not tell me then that verification could last more than seven days. In order to speed up verification, I asked them to make an online call where I would show all the documents, but they refused. I can attach screenshots of the correspondence where the employee refuses to provide a link to a specific point in the rules where seven working days are indicated. This issue worries me greatly, so if there are no specific verification deadlines, then 7 days can be increased. If I had known about the number of days, I would not have registered there.

There you go.

21. KYC Policy of Rainbet Rainbet.com reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. Rainbet.com reserves the right to restrict the Service, payment, or withdrawal until identity is sufficiently determined.The verification process may take up to 7 business days to be concluded. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit. During this process, the user will have to input some basic details about themselves and then upload: A copy of Government Issued Photo ID (in some cases front and back depending on the doc) A selfie of themselves holding the ID doc A bank statement/Utility Bill Once uploaded, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome: Approval Rejection More information needed – No change in Status When the user is on “Temporarily Approved” Status then: They cannot deposit more than EUR 500 in aggregate total during this time. They cannot complete any withdrawal Guideline for the “KYC Process” Proof of ID Signature If there Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, Austria, Germany, United Kingdom of Great Britain, Northern Ireland, Spain. Full Name matches client’s name Document does not expire in the next 3 months Owner is over 18 years of age Proof of Residence Bank Statement or Utility Bill Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, Austria, United Kingdom of Great Britain, Northern Ireland, Germany, Spain, and Cyprus. Full Name matches client’s name and is same as in proof of ID Date of Issue: In the last 3 months Selfie with ID Holder is the same as in the ID document above ID document is the same as in. Make sure photo/ID number is the same Notes on the “KYC Process” When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user. Once all proper documents are in our possession then the account gets approved. “Other AML measures” If a user has not passed KYC then they cannot make additional deposits or withdrawals of any amount. Funds cannot be transferred from your Rainbet Account to the Rainbet Account of another Player. If a user has passed the KYC process successfully the account is reinstated ##

Since today is Saturday, they might not count it as their business days because business days mostly from Monday to Friday. So, you might need to wait until 9 July or 11 days more. I see that the @OP last active was last week, hopefully they might respond your complaint, all you can do is waiting...

[Wapfika]

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours..

Can you provide screenshots which support stated that they will verify your account within 24hrs? As shared by @jawhead, The casino ToS shows that it was 7 working days max.

You can use the support chat as reconsideration to speed up your verification progress since you based on that words. You should check the ToS for yourself to assure that support word is matched to their ToS since you can check whether they updated their ToS or not after you made the deposit.

This is a good learning experience for you to rely always on the ToS rather than asking the support solely since they sometimes provide information that doesn’t match in ToS.

[AB de Royse777]

Hi all. I ask all participants of this forum to help me. I registered at this casino on June 29. Before registering, I wrote to support asking if I could initially pass verification, to which support replied that verification was not required at their casino, and if required, verification would be completed within 24 hours. I decided to register and made a deposit using a crypto wallet. I made several bets and my balance grew. I made my first conclusion. I got it approved within 10 minutes. I liked it. I decided to continue playing. After several hours of playing, I decided to withdraw the rest of the money. But my request was not approved. I was asked to verify my account. I sent them the photo id and a selfie with him immediately. In the chat they wrote to me that according to their rules, verification can last up to seven working days. And then I was surprised, because in the casino rules there is no mention of seven working days; the support service did not tell me then that verification could last more than seven days. In order to speed up verification, I asked them to make an online call where I would show all the documents, but they refused. I can attach screenshots of the correspondence where the employee refuses to provide a link to a specific point in the rules where seven working days are indicated. This issue worries me greatly, so if there are no specific verification deadlines, then 7 days can be increased. If I had known about the number of days, I would not have registered there.

In the support the staffs are not always well trained. I have seen these type of claims before and saw problems too. It's always better to read the terms and conditions properly which we do not do unfortunately. Jawhead999 already posted a part of the terms. I will suggest to follow their terms and wait for them to investigate your matter. Good luck to you.

[khaled0111]

...

Their ToS states that verification may take up to 7 working days to be completed. This doesn't mean it will take exactly 7 days. It may be completed in one day or even few hours.
However, you are right, the support agent shouldn't have made that claim and should have repeated what's on their ToS.
I don't want to make the same mistake as the support agent but unless they find something suspicious about your account/bets then I don't see any reason why the verification process should take more than a day.

[panjul07]

...

Their ToS states that verification may take up to 7 working days to be completed. This doesn't mean it will take exactly 7 days. It may be completed in one day or even few hours.
However, you are right, the support agent shouldn't have made that claim and should have repeated what's on their ToS.
I don't want to make the same mistake as the support agent but unless they find something suspicious about your account/bets then I don't see any reason why the verification process should take more than a day.

Actually similar thing happened in most casino where the support agent answer something which is not the same as what written in the ToS page.
Most cases usually because the casinos use 3rd party live support which means that the support agents do not know all things but most of them usually use common senses or common thing they know based on their own experience.
The other possible case is because the live support agents (although it is internal staff), they are not well trained or they are still new as support agent.
When it comes to such verification procedure, support agent can only say an estimation because they are not the one who do the verification process.

[tranthidung]

Actually similar thing happened in most casino where the support agent answer something which is not the same as what written in the ToS page.
Most cases usually because the casinos use 3rd party live support which means that the support agents do not know all things but most of them usually use common senses or common thing they know based on their own experience.
The other possible case is because the live support agents (although it is internal staff), they are not well trained or they are still new as support agent.
When it comes to such verification procedure, support agent can only say an estimation because they are not the one who do the verification process.

I used to be a customer support staff and I understand work line in customer support. Human resource for customer support can be from internal source or outsource and outsourced customer support staffs will lack of many knowledge about the platform.

The company surely will have training for outsourced staffs (usually work as part time staffs), but many times outsourced staffs will have to pass users' question to internal direct line in order to get answer from internal staffs. This procedure can cause delay in response firstly, and possibly can cause bias in information used to answer users.

Difference between answer and ToS can be from lack of real time cooperation between different teams in a company, if ToS is updated recently.

[AB de Royse777]

^{Edit: It appears there are resolution problems in uploading the image, this is being worked on}

You don't seem to be online regularly, in case you are reading my post - try to resize the image with a minimum of 1350 px width. Length does not matter. Feel free to contact me for any sort of marketing and assistance to make your brand visible and attractive in the bitcointalk community.

Cheers,