Rollbit unfairly made me forfeit my withdrawals

[123youaintme]

After my two-year journey on Rollbit, I’ve lossed over $100,000. my ex-girlfriend a few months back, took the initiative to request the closure of my Rollbit account after a substantial loss. She did this without my permission and knowledge by illegally accessing my phone. I messaged support right away who informed me I had to wait 30 days.

Following the 30-day waiting period by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw 50 SOL. To my dismay, support informed me that my withdrawals were forfeited due to a connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

Scammers Profile Link:
http://www.rollbit.com

Amount Scammed:
Total around 50 SOL
Net withdrawal = $1000 at the time $5000 today
Accounts PnL = -$100,000ish

Payment Method: SOL

Proof of Payment: Can add txid and screenshot if requested

[acroman08]

would you mind posting screenshots of your conversation with their support?

Following the 30-day waiting period by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw 50 SOL. To my dismay, support informed me that my withdrawals were forfeited due to a connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

did they say anything about why you weren't able to reactivate the account? also, I don't think you can really blame Rollbit when you decided to open another account and deposit on that account and then get banned when trying to withdraw, you've been gambling on their gambling site for 2 years I am pretty sure you know that they have a rule against multiple accounts and what would happen if they find it out.

regarding the "not being informed about the closure of the first account", what do you mean by that? did you not receive an email saying that the account was closed?

[Pokapoka124]

For someone who’s been gambling on Rollbit casino for two years, you’re quick to call them scammers when the casino’s policy are not working for you. AFAIK Rollbit has a strong policy against the use of multiple accounts, you probably too eager to get back on the wining horse and didn’t think much about it since you could no longer access your previous account. I suggest you keep talking to customer support and try to find a solution to your issue. Good thing @Rollbit Razer responds to these threads. Let’s see what he has to say on this.

[logfiles]

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

I don't think what you are saying here is true. You said you messaged the support, which means you exactly knew what was going on before you created a new account after failing to reactivate your locked account. I think you are just trying to blame the casino here for nothing. You are the one who broke the rules.
Based on their TOS, they have a right to forfeit your withdrawals.

[123youaintme]

For someone who’s been gambling on Rollbit casino for two years, you’re quick to call them scammers when the casino’s policy are not working for you. AFAIK Rollbit has a strong policy against the use of multiple accounts, you probably too eager to get back on the wining horse and didn’t think much about it since you could no longer access your previous account. I suggest you keep talking to customer support and try to find a solution to your issue. Good thing @Rollbit Razer responds to these threads. Let’s see what he has to say on this.

I acknowledge that I overlooked reading the ToS, and I take responsibility for that oversight. However, it's perplexing that I was allowed to deposit without being informed of the ban until attempting a withdrawal. Given my respect for Rollbit, a casino of considerable financial success, I hope they can address this situation more transparently. Had I been aware of this rule, I wouldn't have deposited in the first place. For a casino that makes over a million a day they should make this right.

would you mind posting screenshots of your conversation with their support?

Following the 30-day waiting period by Rollbit support, I attempted to reactivate my account without success, I then decided to create a new account, experiencing both losses and, eventually, a notable win. My elation, however, was short-lived when attempting to withdraw 50 SOL. To my dismay, support informed me that my withdrawals were forfeited due to a connection to a previously banned account.

The perplexing part is that I was never informed about the ban when my ex closed the initial account. Had I known, I would have refrained from further deposits. It is unjust to be notified of the account ban only upon attempting to withdraw, especially after multiple deposits and losses.

did they say anything about why you weren't able to reactivate the account? also, I don't think you can really blame Rollbit when you decided to open another account and deposit on that account and then get banned when trying to withdraw, you've been gambling on their gambling site for 2 years I am pretty sure you know that they have a rule against multiple accounts and what would happen if they find it out.

regarding the "not being informed about the closure of the first account", what do you mean by that? did you not receive an email saying that the account was closed?

I deleted a few of the screenshots I had accidentally but here are a few:
https://ibb.co/fkFRB7J
https://ibb.co/BtNt005
https://ibb.co/my98mkY
https://ibb.co/z2kBrXn


My withdrawals were forfeited for “gambling problems” why allow me to deposit and only ban the account when I try and withdraw? If I didn’t lose so much over the last few years I would chalk it up as a mistake on my end. But the fact that I’m down nearly 6 figures it makes me sick that they wouldn’t make this right.

[ineedhelpplease]

Hey at least you didn’t get Benji, the one loser at Rollbit!

Whatever happens I hope for the best for you mate.

[holydarkness]

Let's see if I get this correctly, when your ex-girlfriend pretended to be you and asked for a closure for your account, she did it by requesting self-exclusion? And based on the screenshots with Rollbit's live support [re-uploaded below], you mentioned about it just now, when the issue of this second account arise, and not when you had the first account closed and you reached to them by email?




Edit: I see that you also have another thread about this matter in gambling board, which later moved to this section. Going to read that thread too as it has more discussion, and then sticking to this thread.

Edit 2: finished reading that thread. I've sent Razer a PM, notifying him about the existence of this situation and both thread, and asked him to look into that first account, see if it's indeed was a self-exclusion [kinda moot, but let's make sure everything is done properly]. I am encouraging you to focus the discussion in one thread, either this one or that, instead of having it on both and make everything rather hard to follow.

[Rollbit Razer]

I've sent Razer a PM, notifying him about the existence of this situation and both thread, and asked him to look into that first account, see if it's indeed was a self-exclusion [kinda moot, but let's make sure everything is done properly]. I am encouraging you to focus the discussion in one thread, either this one or that, instead of having it on both and make everything rather hard to follow.

Thanks for the heads up, Holy!

Pretty straightforward case for us. OP evaded a gambling problem ban.

On the 29th of June 2023, OP informed us that they had a gambling problem. Swift action was taken on their account and they were made aware of the following terms (which are marked as read):

As you have stated you have a gambling problem, your Rollbit account will be permanently disabled and extra measures will be added to ensure returning to Rollbit is as difficult as possible.
​
Please read the following information as it pertains to your ban today:
- You're no longer permitted to play on Rollbit.com or Rollbot.com
- We've made it as difficult as possible for you to return to Rollbit, but if those measures are circumvented, any accounts will be closed without warning with balances forfeited
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program.
​
If you feel like your gambling is out of control, we'd recommend checking out BeGambleAware and Gamban.
​
Thanks,
Rollbit Support Team

As a responsible operator, we take matters like this extremely seriously. Including detecting accounts circumventing bans proactively.

Their new account, with creation date 29th of September 2023, was detected on the same day and swiftly dealt with.

On the referenced account, the user made withdrawals totalling approximately double the initial deposit. At the time of detection there were additional winnings, which were forfeited as per the terms shared with the user several months prior.

Thanks,
Razer

[123youaintme]

Let's see if I get this correctly, when your ex-girlfriend pretended to be you and asked for a closure for your account, she did it by requesting self-exclusion? And based on the screenshots with Rollbit's live support [re-uploaded below], you mentioned about it just now, when the issue of this second account arise, and not when you had the first account closed and you reached to them by email?

https://talkimg.com/images/2024/01/21/kdYll.jpeg https://talkimg.com/images/2024/01/21/kdvoT.jpeg https://talkimg.com/images/2024/01/21/kdkFo.jpeg https://talkimg.com/images/2024/01/21/kd3ua.jpeg


Edit: I see that you also have another thread about this matter in gambling board, which later moved to this section. Going to read that thread too as it has more discussion, and then sticking to this thread.

Edit 2: finished reading that thread. I've sent Razer a PM, notifying him about the existence of this situation and both thread, and asked him to look into that first account, see if it's indeed was a self-exclusion [kinda moot, but let's make sure everything is done properly]. I am encouraging you to focus the discussion in one thread, either this one or that, instead of having it on both and make everything rather hard to follow.

Holy, thank you for your assistance in this matter. This is correct my ex closed the account, falsely claiming a gambling issue. I was never informed about not being able to open other accounts. After the mandatory 21-day wait, I found out the account was permanently closed when I contacted support. Unaware of the multiple account rule, I created a new one. I of course wouldn't have deposited funds if I knew they'd be forfeited. Despite them detecting my account, they allowed me to play and deposit until I requested a withdrawal. If they won't honor my winnings, they should at least refund my initial deposits.

I've sent Razer a PM, notifying him about the existence of this situation and both thread, and asked him to look into that first account, see if it's indeed was a self-exclusion [kinda moot, but let's make sure everything is done properly]. I am encouraging you to focus the discussion in one thread, either this one or that, instead of having it on both and make everything rather hard to follow.

Thanks for the heads up, Holy!

Pretty straightforward case for us. OP evaded a gambling problem ban.

On the 29th of June 2023, OP informed us that they had a gambling problem. Swift action was taken on their account and they were made aware of the following terms (which are marked as read):

As you have stated you have a gambling problem, your Rollbit account will be permanently disabled and extra measures will be added to ensure returning to Rollbit is as difficult as possible.
​
Please read the following information as it pertains to your ban today:
- You're no longer permitted to play on Rollbit.com or Rollbot.com
- We've made it as difficult as possible for you to return to Rollbit, but if those measures are circumvented, any accounts will be closed without warning with balances forfeited
- Rollbit will not be held liable for any losses or damages which occurred as a result of circumventing our self-exclusion program.
​
If you feel like your gambling is out of control, we'd recommend checking out BeGambleAware and Gamban.
​
Thanks,
Rollbit Support Team

As a responsible operator, we take matters like this extremely seriously. Including detecting accounts circumventing bans proactively.

Their new account, with creation date 29th of September 2023, was detected on the same day and swiftly dealt with.

On the referenced account, the user made withdrawals totalling approximately double the initial deposit. At the time of detection there were additional winnings, which were forfeited as per the terms shared with the user several months prior.

Thanks,
Razer

Thank you for responding, Razer. My ex accessed my account, and this interaction with your support was marked as read, though I didn't read it. This rule was communicated only once, and when I later tried to activate the account, it wasn't mentioned. Had I known, I wouldn't have created a new account and deposited money. Why wasn't the account banned instantly upon detection? It seems contradictory to allow deposits and play, only banning when I attempted to withdraw after winning. If my fairly won winning won’t be honored at least refund my deposits.

[logfiles]

Thank you for responding, Razer. My ex accessed my account, and this interaction with your support was marked as read, though I didn't read it. This rule was communicated only once, and when I later tried to activate the account, it wasn't mentioned. Had I known, I wouldn't have created a new account and deposited money. Why wasn't the account banned instantly upon detection? It seems contradictory to allow deposits and play, only banning when I attempted to withdraw after winning. If my fairly won winning won’t be honored at least refund my deposits.

I think you missed where they said that your total withdrawals approximately double your deposits, so they won't refund anything. I believe that's also clearly stated in the terms of service. I advise you to thoroughly read the ToS of any casino before deposit any money with them so that you exactly know what you are dealing with. This will save you a lot of headache

[123youaintme]

Thank you for responding, Razer. My ex accessed my account, and this interaction with your support was marked as read, though I didn't read it. This rule was communicated only once, and when I later tried to activate the account, it wasn't mentioned. Had I known, I wouldn't have created a new account and deposited money. Why wasn't the account banned instantly upon detection? It seems contradictory to allow deposits and play, only banning when I attempted to withdraw after winning. If my fairly won winning won’t be honored at least refund my deposits.

I think you missed where they said that your total withdrawals approximately double your deposits, so they won't refund anything. I believe that's also clearly stated in the terms of service. I advise you to thoroughly read the ToS of any casino before deposit any money with them so that you exactly know what you are dealing with. This will save you a lot of headache

I think you missed the part where I said I never got my withdrawals.

[holydarkness]

Holy, thank you for your assistance in this matter. This is correct my ex closed the account, falsely claiming a gambling issue. I was never informed about not being able to open other accounts. After the mandatory 21-day wait, I found out the account was permanently closed when I contacted support. Unaware of the multiple account rule, I created a new one. I of course wouldn't have deposited funds if I knew they'd be forfeited. Despite them detecting my account, they allowed me to play and deposit until I requested a withdrawal. If they won't honor my winnings, they should at least refund my initial deposits.

Suppose we entertain that idea as what actually happened, that your girlfriend requested a self-exclusion for her reason to delete your account, there is not much that Razer or any of Rollbit's staff can do.

Responsible Gambling --and within it, Self Exclusion-- is something that should not be taken lightly by any casino. And on this case, Rollbit did not. They couldn't know for sure, nor has any means to verify, if the one requesting self-exclusion was your ex and not you yourself during a short moment of clarity, and this is not a relapse. As such, it'll be a wiser step for them to consider that the request was made by you and this is a moment of relapse. Thus, the exclusion stays.

As for the deposit, it was not returned to you because it was in line with the terms agreed upon your exclusion. Be it you the one accidentally left them on read, or your ex that read the message while she's pretending to be you [and the assumption that should be hold by Rollbit here is that your ex doesn't exist, and that you're the one submitting self-exclusion, and thus, the message was left on read by you], the terms for post-exclusion has been communicated