AMA: I Operate an Online Casino

[BitPuzzle]

What have been your major difficulty since starting your business until now?

Dealing with scammers and people who want to get money out of you, instead of being creative around marketing activities. It doesn't matter if it's the players, the suppliers or just random people, if you're in this industry, everyone wants a piece and sees an opportunity in you. There's also this thing called an "iGaming tax", which means that once a supplier smells that you're in iGaming, there's a higher price just for you there, and everyone wants a piece of your revenue. Sometimes I'm ok with it, other-times I'm annoyed by it. Additionally, to prove my point, after opening this thread I've gotten several pm's with random offers.

But basically, not having the room to use my core skills enough due to the high amount of scammers and red flags.

And how does running an online casino influence to your personal life?

You need to stick "to your own people", otherwise you'll be judged constantly, so most of my friends are in iGaming as well. I rarely tell someone "out of the circle" what I'm doing since it's stigmatized, especially my aunt who's husband (my uncle) gambled away a huge amount of money and risked bankruptcy because of it. Telling her that I'm on the other side would probably create more drama, and me telling her that my uncle is an idiot for expecting to get rich from a casino would probably kill of the whole relationship.

But otherwise, as an operator you're in a some-what power position within the industry. We have the largest budgets, largest operations and without us nothing else would move, so if there are some conferences or networking events involved, usually everyone wants to hang out with you, which makes it easy to sort out those with good intentions and befriend them. People in this industry are also fairly young, so finding friends is easy, but finding smart friends is hard - most of them experience money for the first time and start doing stupid things with it, so overdrinking, overeating, spending money on drugs or other stupid shit is common.

I do plan to decouple from the industry in a few years though, I'm currently saving for my video game studio, I have a few JRPG's in mind that I would like to create, so 5-10 years from now I would see myself less involved, maybe as a part-time consultant, but not full time like now. I think that the video game industry is a bit more forgiving, although it's almost the same mechanic.

I really appreciate your answer. Im now a year in this industry and im not finding ways to grow up and really see the money come, you know?
I work with an operator since last year as affiliate manager. I was at Sigma São Paulo last year, because im from Brazil. Now im hoping they invite me to ICE at UK next month. Do you have any tips for a person that is already connected with this world, but doenst know how to grow up?

[SirJohnVonSlotty]

I really appreciate your answer. Im now a year in this industry and im not finding ways to grow up and really see the money come, you know?
I work with an operator since last year as affiliate manager. I was at Sigma São Paulo last year, because im from Brazil. Now im hoping they invite me to ICE at UK next month. Do you have any tips for a person that is already connected with this world, but doenst know how to grow up?

Ping me over PM and we can talk, overall I think that Affiliate Management is the most stressful job in the line, but there are people who really enjoy it and can grow a lot with it. I was meant to go to ICE but had some other obligations, if you wanna hang out during Sigma this year in Malta let me know.

[BitPuzzle]

I really appreciate your answer. Im now a year in this industry and im not finding ways to grow up and really see the money come, you know?
I work with an operator since last year as affiliate manager. I was at Sigma São Paulo last year, because im from Brazil. Now im hoping they invite me to ICE at UK next month. Do you have any tips for a person that is already connected with this world, but doenst know how to grow up?

Ping me over PM and we can talk, overall I think that Affiliate Management is the most stressful job in the line, but there are people who really enjoy it and can grow a lot with it. I was meant to go to ICE but had some other obligations, if you wanna hang out during Sigma this year in Malta let me know.

Absolutely agree with the most stressful part. Almost losing my mind with some affiliates, now we are living a transition to a regulation of online casinos in Brazil. And a lot of influencers are afraid of what theyre gonna do. Im gonna keep this thread safe and focus to have the opportunity to meet you in Malta!
Thank you!

[SirJohnVonSlotty]

Absolutely agree with the most stressful part.

For everyone else to understand this part: basically a casinos success lies with the affiliate team, since they are the ones who are "purchasing the players" from other affiliates, negotiate the rates, babysit the success rate as well as scam rate, and overall keep the casino alive. It's one of the most stressful jobs since there are changes 24/7, 7 days per week, and you're managing huge budgets and mistakes can easily happen. Also, if you're working within a startup environment, people are constantly pinging you over and over and over and over again. The affiliates, the scammers, your boss, it's constant daily communication, and if you don't know how to manage those lines of communication, stress is guaranteed.

[suzanne5223]

Yes. Basically the less rules you follow, the less providers and suppliers want to work with you. You want to have the best games and best payment solutions? You need to follow more rules, and unfortunately KYC is one of the mandatory things if you want to have flagship games and flagship payment providers. Also, not having KYC means a lot (and I mean *a lot*) scammers, so by not having KYC, you need to have a strong legal/customer support team to manage the influx of scammers.

I'm happy about this discussion because some gamblers on this forum are privacy enthusiasts but didn't understand the casino operator's stance in the area of KYC implementation.
To be more clear about the rules, KYC, and law implementation on casinos. Does this mean it's the casino owner who creates the rules and the document required for KYC or there's specific rules every online casino must follow in such area?
About casinos that operate with Curacao licensed but later scammed their users. Is there a way to make them pay by law?
I ask this question cause there's a specific casino that starts with 1 on this forum that never ceases to scam people every year.

People think that all casinos are pure money making machines, but at the end of the day it's an entrepreneurial venture like any other, and as with any other company, you can go bankrupt and not earn anything with a casino as well.

It's understandable cause every business makes a loss at some point. Is the house edge not reducing the chance of the casino making a loss?
How can someone become a casino affiliate team?

[OgNasty]

I guess my big question is how do you sleep at night with so much of other people's money in your hands?  Do you invest heavily in security and testing?  Are you regularly attacked by malicious actors trying to hack their way to riches?  Do you have insurance to cover the funds of your site's users or another plan if the worst should happen and you wake up with no money in your hot wallet?  Was it difficult maneuvering around regulations when starting or did you takeover an existing entity?  How do you trust developers to work on your code without inserting backdoors? 

[Findingnemo]

I always wondered how many employees are working there in an online casino.

To run a casino it requires a huge amount of manpower and a lot of effort to manage the players and mostly it will be more than 50 people will just be working for security alone, then dealers and inside jobs like money management teams, etc. While in an online casino, these will be eliminated and most employees concentrate on the security of the casino and funds.

[Casdinyard]

It's been a year since I've joined this forum and I was somewhat reluctant in opening an "Ask me Anything" thread due to all the spam going on in the gambling section, but several users requested it, and I've also enabled self-moderation to battle the spammers. Hopefully it will be a fun exercise where we can all together make this section more interesting.

So, I've been in this industry for a while now, I'm part of a team that operates several brands, and have also worked within other operations, including MGA, UKGC and Curacao licensed brands. I would say that I know the ins and outs of most of the operations out there, including some high end competitors, and I would love to share any insights or answer any burning questions that someone outside of the industry has. I'm not the owner of the casino though, so I'll not be able to answer questions targeted towards that area of the business, but I can try to shed light on anything else.

I can cover almost anything, game selections, bonus methods, VIP players, troubles with the law, license structure. You can ask anything, and if the questions are really interesting, I'll include them in this post as an edit.

Regarding the self-moderation aspect of the thread, I will not abuse it. I don't mind entering a proper argument, maybe you'll learn something new, maybe I will. But if I smell an AI-written post, or a random one just to boost your campaign numbers, I will delete it. I already created more than enough cool threads that got eaten up by spammers, I don't want this one to be another of those.

On the topic of the licenses in the gambling industry, I have a quick question I'd like to ask.

I've been seeing a lot of casinos nowadays, even the most obscure ones and more importantly some that are tagged as scam in this forum or somewhere else be able to get their seals of approval from Curacao (like the notorious 1xb_t which received quite the backlash in this forum) and other license providers in the industry, and to that my question is, is it even worth it to grab licenses from these figures at this point? If it is, why? And what are their processes of granting licenses like, if it's okay for you to tell us.

Asking cause to me it feels like the value of licenses at this point has become so low that it's way more economical and smart for a rising casino to just establish reputation by word of mouth than get themselves licensed by Curacao or whatever. And how long do you think it would take for this leniency to actually affect the general public's perception of gambling licenses and in turn casinos who get themselves licensed by these providers?

Thanks if you're able to answer this, thank you anyway if you couldn't as I saw you being very smart and eager to answer the people's questions here which I truly appreciate.

[SirJohnVonSlotty]

I always wondered how many employees are working there in an online casino.

These depend on the amount of internal services that you have. If you're a large operator that doesn't outsource anything except the games (e.g. you have your own customer support, your own platform, 10+ brands) then the employees range from 1000 to 5000.

If you're a smaller operation that outsources almost everything to different providers (read some of my posts above), then a team of 10 can easily manage day to day tasks, but I would say that a perfect startup team would consist of the following:

2x Casino dedicated workers, one head of casino and one casino manager
2x VIP relations , one senior and one junior
2x CRM, one manager and one coordinator
2x Affiliate relations, one manager and one specialist
1x Marketing Manager, to push the story of the brand further  
1x SEO manager, to manage agencies and freelancers
1x Content manager, to also manage content agencies and freelancers
1x Project Manager, to keep platform updates, tickets and other communications in line
1x Payment Solution Specialist or Manager, to keep payment providers in check
1x Free Spot Open depending on the nature of the operation, where you're either aggressive on the acquisition side so you get one more SEO/Affiliate person, or on the retention side and you get one more CRM/VIP person.

So just by looking at that number you can already get a feeling of how much money you would need just for the salaries in the first three years (cca 2 Mil give or take), and I did't even include the C-Suite in that (CEO, COO, CFO etc) so I always laugh when someone on this forum writes that you can open up a "garage casino" for $150k max. No, you can't


I'll answer the rest of the questions soon, for everyone else, if you have a question, try to be concise and ask it properly so that I can answer you quicker. Placing 10 questions in two sentences will take me ages to dissect and answer

[SirJohnVonSlotty]

I've been seeing a lot of casinos nowadays, even the most obscure ones and more importantly some that are tagged as scam in this forum or somewhere else be able to get their seals of approval from Curacao (like the notorious 1xb_t which received quite the backlash in this forum) and other license providers in the industry, and to that my question is, is it even worth it to grab licenses from these figures at this point? If it is, why? And what are their processes of granting licenses like, if it's okay for you to tell us.

Asking cause to me it feels like the value of licenses at this point has become so low that it's way more economical and smart for a rising casino to just establish reputation by word of mouth than get themselves licensed by Curacao or whatever. And how long do you think it would take for this leniency to actually affect the general public's perception of gambling licenses and in turn casinos who get themselves licensed by these providers?

Thanks if you're able to answer this, thank you anyway if you couldn't as I saw you being very smart and eager to answer the people's questions here which I truly appreciate.

I haven't been around that much the past few months, but why is no one writing the full name of the casino? Was it banned mentioning them? You're the third person that doesn't write it's full name.

Anyhow, to answer your question.

Yes, it's still worth getting a Curacao license if you're planning to operate with crypto. However, I would need to sit down and write a 3000 words article for you to explain the process and which steps to take to get licensed, so for now I think it's better if you just google the term and research it yourself. But the consensus is, if you want to operate a crypto casino, Curacao is (for now) the only way to go if you want to have a reputable operation.

Yes, there are issues that the department is going through, but there's a huge re haul of the licensing agreement going into place right now, so the Curacao licensing scheme will change for the better in the upcoming months. However, improving from one side means more regulation from the other. If you want less scams, it means more KYC's and limits. But then again, I think that it's better to have some type of a license than no license at all.

The challenge with this forum is that everyone wants a no-kyc casino, and in most cases the no-kyc casinos have questionable practices, and then you as the player get scammed.

Personally, if I would like to gamble with Fiat, I would go for an MGA licensed casino, and with Crypto I would go with a reputable Curacao operation like Stake. In both cases I would fully verify and look at it as a long term past time instead of a short-term quick-rich scheme, because it just isn't.

Is the house edge not reducing the chance of the casino making a loss?

It does once you have a legit player, but scam players can suck you dry through bonus costs, and you (as the operator) can get unlucky and have several jackpots triggered within a week. It can happen, it's RNG.

How can someone become a casino affiliate team?

Enter the industry somehow, check what your current skillset is, apply for low-level jobs in iGaming, attend conferences and learn it.

I guess my big question is how do you sleep at night with so much of other people's money in your hands?  Do you invest heavily in security and testing? 

That's not my job, there's a whole department whos job is it to watch over it, and if they fuck up, they are the ones responsible for it, we as the operator and you as the player are secured.

Are you regularly attacked by malicious actors trying to hack their way to riches? 

Every day, every hour, sometimes more, sometimes less, but it's an ongoing battle. Since the introduction of CDN's like CloudFlare there have been less DDOS attacks, but it's a constant thing.

Do you have insurance to cover the funds of your site's users or another plan if the worst should happen and you wake up with no money in your hot wallet?

Funds are not held in one wallet, I don't know about others, but that's just stupid. It's a regular business with regular bank accounts.

Was it difficult maneuvering around regulations when starting or did you takeover an existing entity?

No, we are experienced since we all come from MGA and UKGC licensed brands, so working with the regulators was not an issue. The goal is to keep everyone happy, otherwise you'll not stay in the game for too long. Once regulators start kicking in and fines start to accumulate, that's where you start eating shit. Just one example from an industry colleague, they just shut down their whole operation: https://timesofmalta.com/articles/view/gaming-regulator-cancels-genesis-global-licence.1078203

So, again, no, you don't want shortcuts, you don't want any maneuvering around regulations, you want to work with the regulators in tandem with your players, and create a healthy, evergreen base of players who will advertise the business for you. Look at Stake.

How do you trust developers to work on your code without inserting backdoors? 

You don't hire off the shelve developers from Fiverr, you work with a reputable platform provider that has their own dev team, who is then in charge of all the changes and improvements. That's for the platform.

For payment providers, I mean, you just implement a specific code that the payment provider gives you. Same like with a webshop that adds paypal as their payment gateway, you don't work with paypals code, you just implement it.
For game providers it's the same, tinkering around the code of a specific game is not possible from your side, and the game provider themselves takes care that their team doesn't do anything stupid. That's not your issue.

 

[Ultegra134]

Great subject and initiative to start such a thread. A large number of my questions have already been asked by other users; thus, I'm not going to repeat them. From what I've noticed, only one question is of similar subject but doesn't analyze the same concerns with mine.

We've seen quite a few reports in scam accusations of users claiming that a casino is withholding their earnings. A large number of times, the casinos claim that it was due to a bug that the said user took advantage of, which is the reason their funds were withheld during the withdrawal process. With that being said, how often do you or the casino's users come across such bugs, how do you deal with them, and can you recall if someone managed to get away with abusing one and withdrew his money before the casino realized it? Moreover, is it actually possible to happen, or is it an excuse from some casinos to avoid paying users with questionable earnings?

[SirJohnVonSlotty]

We've seen quite a few reports in scam accusations of users claiming that a casino is withholding their earnings.

Out of 10 scam accusations that I was part of in this forum, just 1 was kinda legit and on the players side, but just kinda. It's mostly the players trying to take advantage of the casino, not understanding that we're here to entertain, not to triple or launder your money with a kiss on the forehead. The issue with this forum and the scam accusation section is that the casino doesn't have any incentive to reply or play along with the games of a scam player, there are just too many of them. You would need to hire two workers who would only deal with forums and website comments, just to figure out that out of 10 of them 1 was maybe, somewhat right. It just doesn't make sense, so you rather return him/her the money they deposited and you move along. 

A large number of times, the casinos claim that it was due to a bug that the said user took advantage of, which is the reason their funds were withheld during the withdrawal process. With that being said, how often do you or the casino's users come across such bugs

It really depends on the platform provider, the payment provider, the team that does the QA and so on, but bugs are common, and mistakes are made when there's an overwhelming amount of things happening at once. However, the platform itself is build like an airplane, sure it can fail, but there are processes in place to make it not fall down to the ground even if several "engines" go down. So they do happen, but not often. I would say I often encounter 1 or 2 per year.

How do you deal with them, and can you recall if someone managed to get away with abusing one and withdrew his money before the casino realized it? Moreover, is it actually possible to happen, or is it an excuse from some casinos to avoid paying users with questionable earnings?

By not doing anything hasty or stupid. If you're experienced, and have 5+ years of historical data behind, together with all the possible matrixes to help you with an issue, you can easily figure out an anomaly in the hourly results of the business.

#1. If there's a crazy influx of users but no registrations, you're being DDOSed
#2. If there's a crazy influx of registered users with no deposits, you're being attacked by people trying to flood you with user accounts and break your user registration flow.
#3. If there's a crazy influx of registered users with the minimum deposit, you're being abused by a handful of people that are trying to trigger the jackpot with the welcome bonus

etc etc, so the patterns do not change and you can easily spot them. So you just stay calm, pause withdrawals and manually check each and every one of them, then you trigger the KYC to further comb through the players, then you approve the withdrawals to the legit ones. It takes a bit of time and causes some players to leave your platform, but your business, employees and the legit player base stay safe.

[Ultegra134]

~Snipped~

Thank you for your quick reply and for addressing all my questions in detail. I also expected that a large number of scam accusations were due to users trying to take advantage of bonus and casino loopholes. Although it's best not to put everyone in one basket, it's no surprise to me that there are people attempting to manipulate the system. It has probably worked for them in the past,, and they're attempting it again. Anyway, this is an extremely interesting topic. Thank you for being thorough. I enjoyed reading every single question and your reply.

[notblox1]

I can cover almost anything, game selections, bonus methods, VIP players, troubles with the law, license structure. You can ask anything, and if the questions are really interesting, I'll include them in this post as an edit.

I have two questions for you to answer if you can.

1. How hard is to create and operate casino that doesnt have any kyc verification and still be legal?
2. Can you add any coins you want on casino or some of them are blacklisted and not allowed, if so please write the reasons why?[/left]

[SirJohnVonSlotty]

1. How hard is to create and operate casino that doesnt have any kyc verification and still be legal?

Very hard and very unsafe.

When I say very hard.
#1. First, if you're operating a licensed casino there are scammers out there trying to get you, with a no-kyc casino that's not only doubled, but I would say quadrupled. You need to have a separate process, team and methods of managing those scam accounts.
#2. Second, the lifespan of a non-kyc player ranges between a few weeks and a few months, with an occasional player staying longer, while legit kyc'd players stay with the casino in the range from 8 to 14 months.
#3. Third, you need to operate without legit business oriented bank accounts and all your services have to have a no kyc policy (wallets etc), which means that you're open to vulnerabilities
#4. Last point, the pool of good quality services diminishes, whoever is legit and works towards an evergreen future in this business has all of the certificates and licenses, you can't build a team of 100 talented people on wobbly no-kyc legs, all of these people and their families depend on you.

2. Can you add any coins you want on casino or some of them are blacklisted and not allowed, if so please write the reasons why?[/left]

You can't add a single coin (I mean, if you're a one man show and try to do a no-kyc casino and you're basically just adding your wallet and manually approving everything, then sure, you technically could).
You can add payment providers who then either have a set of coins that they have in the package, or you can request additional coins on top of what they have. However, I've tested it out and most people just use a handful of the most successful coins, everything else is ignored. 
However, the stronger the payment provider is in terms of security, warranties and coin selection, the more KYC they want. Again, no legit business wants issues with the law, and especially not FBI.

One of the issues of this "no-kyc service" rule is that most of them just end up a scam, and you can't build an evergreen company that will last 30 years on such practices. Just look at the mixer situation that we had on the forum.

I might be wrong though, but for me to change my opinion I would need to see a no-kyc money service that has been around longer than 4 years.

Additionally, from my experience, most of the players who ask for a no-kyc don't understand what a casino is for, and either try to launder money, scam the casino or any other weird combination that I'm not aware of (mix the coins?), so this is why building a whole business on it doesn't make sense imho.

Be very, very careful if a new unlicensed casino pops out and says "no KYC".

 

[bitbollo]

How much have you invested in this business - from scratch for setup?
How much did you spend on marketing and how much do you spend on management (software employees etc)?
What do you think was the most unexpected expense?
Does trading with crypto add difficulty or in some way simplify your business?
did you already have experience in this sector?
What is the best way to defend yourself from scammers (external agency that controls the game? Do you have software or an internal team?)

[0t3p0t]

How do we know if casinos ensure fair play? This is I think one of the questions average gamblers wanted to have answers since we don't really know if softwares used is reputable or not.

[blckhawk]

What do you do when there's a suspected cheater playing in the casino? Do you do an analysis of how they gamble or you just detect that they're using a third-party software to cheat the games?

Does it ever get tiring to do the operating of the casino? What's it like to be an operator, what's your day to day duties and can you sum it up to a weekly?

How much money do you think is the estimate that's needed to start your own online casino?

Sorry for all these questions, you said AMA and I obliged, we need more of this kind of threads and it's a good thing that you've got the courage to finally do it, way to go and hopefully your casino will prosper.

[SirJohnVonSlotty]

How do we know if casinos ensure fair play? This is I think one of the questions average gamblers wanted to have answers since we don't really know if softwares used is reputable or not.

You know everything you just need to know where to look.

If the casino is licensed and uses game providers like Bgaming, then the casino can't do anything around the game, it's all controlled by Bgaming. If Bgaming has a successful game that has a strict rule and RTP settings, then that's the rule that all casinos need to abide, otherwise they will not give you the game. And since it's a successful game, you're the one losing out. Can you trust Bgaming? Well, the RTP is always on our side, not the players side, and we all want to pay our salaries, so it's in no ones interest to create and host a game that scams people.

If the casino is unlicensed and uses their own games that they developed, then that one is tricky and you would need to check if it has "provably fair" features, but I have no experience in this field so I can't recommend anything.

What do you do when there's a suspected cheater playing in the casino? Do you do an analysis of how they gamble or you just detect that they're using a third-party software to cheat the games?

Not a lot of "inovation" is being done within this industry, so most methods/systems/cheats (except hacking) are well known and an automation system picks it up, bans the player, refunds him the deposit, and closes it without you moving a finger. Then if the player decides to contest and open up a ticket, then you enter the playfield. It has to be like that since there are thousands of them every week, you would lose sleep over managing scammers.

Does it ever get tiring to do the operating of the casino? What's it like to be an operator, what's your day to day duties and can you sum it up to a weekly?

I'm not a solo player, there are over 15 people in the team + another 15 suppliers and providers, so this question would be hard to answer. I'm personally spending my days with acquisition through organic marketing campaigns, since my background is SEO. Yes it gets tiring, but when I was a kid I was a digital marketing specialist at Nokia in the last year of their operation, that was tiring and stressful too. You need to pick your battles and join those that have a better outcome, regardless of how tiring they are.

How much money do you think is the estimate that's needed to start your own online casino?

I already answered this question, go read some of the previous answers (and I'll add it to the main post soon once I get some time). But overall it depends on your system, experience, team size and so on, anywhere between 3.8 and 5 mil I would say.

How much have you invested in this business - from scratch for setup?
How much did you spend on marketing and how much do you spend on management (software employees etc)?

I could write a long post about this, but it's not worth it at this point. I just want to make clear that it wasn't my money, and I'm not a solo player. There are investors, a whole team and so on, I'm just part of the team.  But in general for a small time operation plan anywhere between 3.8 and 5 mil eur.

What do you think was the most unexpected expense?

The "iGaming Tax" thing that I've mentioned already. It's the fact that for everyone else this service costs $100, but for you, since you're an operator, all of a sudden it costs $150. It makes me so angry sometimes that I go crazy.

A legit business expense was the situation with CloudFlare.com, for everyone else they have a zero dollar package, I open up 11 sites with them (out of which one was a casino on a paid plan, and 10 were just mirrors on a free plan), and then after 12 months they decide to release a policy update where all iGaming clients have to pay $275 per month per site, which introduced a nice fat invoice of $33.000 that you didn't know you will have in that year. It pisses me off, and they are not the only ones. And don't get me wrong, it's not a problem to know it upfront, that can be calculated into your business plan, but to change it two quarters into the year? It's just stupid.

In another occasion I got a really good masseuse two days per week into the office for the guys, I thought that I'm getting a bulk price since there's no fkn way that on her own she can get 30 clients in one day, two days per week, until I checked how much she charges in her own office setting and saw that she increased the price for 25%, and later on overheard how "igaming people are just suckers with money, they'll pay anything".

So yeah, the iGaming Tax.

Does trading with crypto add difficulty or in some way simplify your business?

One of the reasons why we left the crypto casino business and focused on fiat instead, there's just too much stuff going on and you can't keep track of it.

did you already have experience in this sector?

In crypto casino management no, the previous project advertised here was our first venture, in Fiat yes, the whole team and I have been in this business for a while now.

What is the best way to defend yourself from scammers (external agency that controls the game? Do you have software or an internal team?)

As a casino your only responsibility are the players registering on your casino, everybody else is already vetted (game providers, payment providers, customer support) and little to no babysitting is needed for them, and they are also quiet responsible since they want to stay in the business. The business itself isn't that much complicated, the slot machines are simple and need little to no updates once vetted, live casino providers have their own processes and are vetted by others, it's a neatly regulated landscape so there isn't much to do outside of your own player base.

But that player base can bankrupt you So yes, a lot of it is spend babysitting scammers, patterns, updating the matrix that figures out who's cheating and who's legit, but luckily I'm not in that department. But I already wrote it in one of the answers, finding scammers is easy since most of them use common methods or think that we're a solo player with no group data of their behavior on other casinos that are also under our ownership. So some would register on CasinoA and try to scam you, get red flagged by the system, and immediately try again next day on CasinoB with the same name, e-mail and credit card. It's hilarious.

[examplens]

Yes it gets tiring, but when I was a kid I was a digital marketing specialist at Nokia in the last year of their operation, that was tiring and stressful too.

I've always wondered how big brands fail, now at least for Nokia I know who was the key person for their collapse.