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Author Topic: Does even freezing a customer's account curb irresponsible gambling?  (Read 1270 times)
Davidvictorson (OP)
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February 09, 2024, 09:31:17 PM
 #1

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

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February 09, 2024, 09:47:49 PM
 #2

As far as I know, casinos only freeze an account if the gambler has broken the platform's rules, or if he asks for being freezed. The casino itself won't decide what is irresponsible gambling based on subjective factors and clues. If the gambler is constantly making new deposits and losing money, it's not a concern of the casino at all, unless the gambler contacts their support and tell them he is having difficulties to stop playing, so he can demand his account to be freezed. Then I believe it's an obligation for the casino to do so, otherwise it can be considered the casino is taking advantage of a vulnerable individual, in case the gambler takes further action in the court against the platform.

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February 09, 2024, 09:48:45 PM
 #3

Let me tell you the truth, gambling sites are happy to see you to always deposit money. They do not make any research about you and they do not care about the money that you are spending on gambling.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
No, it can not curb irresponsible gambling because the gambler can go to another gambling site and continue gambling.

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February 09, 2024, 09:51:17 PM
 #4

will you feel furious, cuss out, sign out of your account and register on another casino and continue betting.
Addicts do this all the time, I have seen some classic examples in this forum

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
To some extent, it can help, especially when it comes to things like Revenge betting after making huge losses. One of the best ways to stop or reduce an addiction is to have a break or forced break. Also, from the legal point of view, the casino will be in a good position to defend itself against problem gamblers who might claim they were not helped fight the addiction or gamble responsibly.

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February 09, 2024, 09:53:05 PM
 #5

I’ve never had a personal experience with this before but I believe it should work on some people. If they’re chronic addict it won’t do them any good since they can easily open a new account in a different site and resume their gambling activities.  

But for a normal person who has only been using one site for gambling then they should be some hesitation unlike those who have multiple accounts in many sites.

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EL MOHA
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February 09, 2024, 09:58:16 PM
 #6

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

No casino or gambling site will ever close down or freezes a customer account from excessive gambling because it is to their advantage since the house is only the winner in this. The only time aside which they freezes your account is when they notice something suspicious like you breaking the rules or you are signing into the account from various devices and the signee is initiating a withdrawal.they halt everything just to secure your funds.

The only thing have heard and seems logical is that casinos will send you newsletters or advice on how to over come too much loses and we all know all this too is to keep you with them having that belief of winning and nothing more.











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February 09, 2024, 10:08:44 PM
Last edit: February 09, 2024, 10:39:02 PM by AmoreJaz
 #7

No casino or gambling site will ever close down or freezes a customer account from excessive gambling because it is to their advantage since the house is only the winner in this. The only time aside which they freezes your account is when they notice something suspicious like you breaking the rules or you are signing into the account from various devices and the signee is initiating a withdrawal.they halt everything just to secure your funds.

The only thing have heard and seems logical is that casinos will send you newsletters or advice on how to over come too much loses and we all know all this too is to keep you with them having that belief of winning and nothing more.

i don't know if the OP experienced such situation or just stating a hypothetical scenario. because i never heard a casino freezing their customer's account owed to excessive gambling. they actually like the idea that their player is spending money as much as they can. and that is true, they only freeze acct if the player violated one of their terms and not because the gambler is depositing money successively.

so for the OP, if he encountered such situation, there may be other underlying reasons why the casino resort to that action. not because they want to limit their players and stop their games for some reason.

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February 09, 2024, 10:10:16 PM
 #8

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
If its included into their terms and you havent been able to read up as a user then you cant really make out those complaints but if it wasnt included into their terms then you would really be that furious.For sure you would really be that making those scam accusations on such locked up on which i would really be definitely do the same. They dont have the rights on
locking up your account due to successive deposits. Well its not that bad to have that kind of concern into their players and having that kind of approach on stopping them on too much
spending on gambling but it would be always that best that it should really be something to be asked or something that be announcing about on their plans about lock up
whether it is really just that fine or not or having those kind of alerts.

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February 09, 2024, 10:19:18 PM
 #9

I haven't heard of anything like this happening and I haven't heard of any gamblers having this experience. The casino is happy when a gambler keeps depositing into the casino, the casino has no interest in checking the user's account if the gambler loses money. However, if the gambler continues to win, the casino is interested in checking the user's account and the casino checks whether the gambler has broken any rules of the casino.

So the chances of something like this happening are very low. As a result it is a gambler's responsibility to control himself, the casino will never block the account of a losing gambler. Unless the gambler tells the casino to block his account.

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February 09, 2024, 10:24:00 PM
 #10

Really hard to believe that a gambling site would do the ff;

1. Stop or hinder players to make deposit
2. Make those limitations or exclusions

We do know and its just common sense that they would really be preferring  with those type of gamblers on which they do become that impulsive
because this is where they would be making that huge profits or revenue into those gamblers who are impulsive as well.

This is why its not something that possible that we could see on this market as of this moment on which it is a bit impossible feature to have or
actions that they would be making.

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February 09, 2024, 10:29:17 PM
 #11

Ah. You think that the casino management wants you to win? They may want you to win but it’ll be just to win a little so you have the motivation to keep coming back and wasting money on them. Unless this is a feature offered by the platform, they cannot and will not freeze a customers account. Imagine if everyone stops losing, how then will they pay winners? And if it were a service offered by the management, I think that freezing your account can curb irresponsible gambling because it wouldn’t do any harm to freeze it and if it won’t do any harm then it could do good. Maybe the process of creating a new account will bore you out or maybe when the account gets frozen and you sit to think for some minutes, you could come back to your senses.
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February 09, 2024, 10:30:38 PM
 #12

Let me tell you the truth, gambling sites are happy to see you to always deposit money. They do not make any research about you and they do not care about the money that you are spending on gambling.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
No, it can not curb irresponsible gambling because the gambler can go to another gambling site and continue gambling.

That's true, That's what casinos really want from gamblers: to put money into their casino, especially if a lot of money is put in, because that's where a casino makes money. If no one deposits with them or there are no players who gamble, the casino will fail for sure.

Now, if we think that we are always unlucky in a casino, of course, as gamblers, we will look for another casino because we will think that maybe when we move to another casino, we will get lucky there, right? Maybe this is what other gamblers do in other casinos.

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February 09, 2024, 10:37:46 PM
 #13

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

It’s based on your gambling addiction,because the gambling addicted person can’t be free without any games.If the gamblers is not the addicted person,he can wait for the three weeks.Because the three week is not the big one for the gamblers.But the gambling addicted person will keep on texting the support,this leads to the gambling support to solve the problems in the short period of time.If the gamblers wait like without game it will good for them.

This three weeks gaps will help the gamblers not to get addicted to the gambling site.The gamblers should take responsibility for the game,because they know how to handle the loss in the gambling.The responsible gambling people alone make the big money from the gambling site.

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February 09, 2024, 10:39:16 PM
 #14

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
If one casino or betting place freeze the account of a gambler who they know is addicted by way of trying to make them not have resources to gamble with, these gamblers will find their license to gamble elsewhere in a casino that's will accept them and not care about their addiction by trying to control them through freezing their accounts. An irresponsible gambler need to be made to see a reason why they should quit or reduce from gambling. Best help for an irresponsible gambler is to recommend them to a professional.

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February 09, 2024, 10:43:05 PM
 #15

If one casino or betting place freeze the account of a gambler who they know is addicted by way of trying to make them not have resources to gamble with, these gamblers will find their license to gamble elsewhere in a casino that's will accept them and not care about their addiction by trying to control them through freezing their accounts. An irresponsible gambler need to be made to see a reason why they should quit or reduce from gambling. Best help for an irresponsible gambler is to recommend them to a professional.
A gambling site will never freeze the account of the person that is making them to make money. The only reason that a gambling site can freeze account is if the person is against the rules of the gambling site, and that might be if the person win huge and want to withdraw. If the person do not win and not want to withdraw money, the gambling site will allow the person to continue to gamble and waste his money.

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February 09, 2024, 10:54:45 PM
 #16

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting.
personally, I won't, I don't even see myself depositing money on a gambling site in rapid succession after a series of losses. that being said, other gamblers might, especially addicted gamblers.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?
I think it depends on the person, I mean, perhaps there are people who need some push(in this case, freezing their account) to make them realize that they are going too far and it is not healthy and they need a break from gambling.

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February 09, 2024, 11:00:50 PM
 #17

Casino officials freezing customer accounts is one way they prevent gamers from engaging in irresponsible gambling activities or becoming gambling addicts. You might get annoyed at first, but keep in mind that the goal here is your security and welfare, even though this action seems to hurt your interest and threaten your fun.

When you freeze your account, it provides some time for introspection in relation to gambling and also triggers the need to seek help in case controlling the habit is becoming difficult. Even though there is always the choice of registering at a different casino and gambling, one must be cautious of this habit leading to negative impacts in the long run.

A measure that casinos can adopt to contribute to their efforts of curbing irresponsible gambling is the freezing of customer accounts, but the final responsibility for controlling your gambling behavior is up to you. In case you realize that it becomes difficult for you to manage your gaming practice, it is quite important to resort to sources available in this area such as support or counseling.

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February 09, 2024, 11:04:11 PM
 #18

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order

To be honest, trying to detect "irresponsible gambling" by default can be prone to false positives like what if they just had the luxury to deposit more money like loaded people.

In addition, it's difficult to help someone who does not want help hence the measure/s placed should be something they have to request at first. For instance, responsible gambling's self-exclusion, wagering limit, etc.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I believe they do but it all comes down to a person's will power because if someone's unwilling, it would be pretty easy to circumvent such restriction.

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February 09, 2024, 11:06:33 PM
 #19

The answer to this question is mostly likely not.  It comes down to the age old saying "if there's a will, there's a way".  People that addicted to gambling are going to find ways to gamble no matter what.  If their accounts are frozen they'll simply open new ones (maybe us a VPN) or just go to different gambling outlets.  Let's say they magically got banned from using the internet, then they'd just find places IRL offline.

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February 09, 2024, 11:09:28 PM
 #20

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
Well the thing is that this will work on a brick-and-mortar casino setting, and I see it somehow working still when we're talking about online casinos even though the risk of creating dummy or duplicate accounts to evade bans is of course prominent.

First off, we gotta put into consideration that most casinos nowadays require KYC to either deposit money or withdraw their own money within their platforms. With that in mind should they see you creating a new account they could match it against their list of users who got their accounts frozen due to excessive gambling and from there, they could administer a ban on your duplicate account and issue even greater punishments on your original to teach you a lesson, similar to what they do in online games like Valorant and League of Legends against specific users they deem too toxic to be allowed within their community. If this is what they are planning to do then it could just work. Plus let me just say that you're quite the gambler if the casino had to step in and freeze your account. At that point your main concern shouldn't even be how you can evade the ban and still play, your directive should be the reason why you got banned and how you can turn your whole life around in that point. But then again, who am I to really tell people what they should be doing in the first place LOL?

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