Does even freezing a customer's account curb irresponsible gambling?

[SatoPrincess]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is unlikely to ever happen. No casinos would ever freeze an account because of this reason. I believe this topic is related to a scam accusation thread where the user got his account ban because his girlfriend accessed his account and requested that the casino ban him from gambling. The point is, the casino would need your express permission before they can ban your account on such grounds.

[alani123]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is legislation in some countries where casino providers have to limit user accounts in order to stay legal and not get blocked.
I think this legislation works because many people are not aware of how to bypass it either by finding ways to unlock "blocked" online casinos and/or because access to offline illegal gambling sees very strict enforcement in some countries.

Also governments that want to implement meaningful limits have the resources to do so because they know how much money each person makes at minimum. And let's be realistic, nobody declares more income than they have. So in cooperation with casinos they can know when someone deposits too much in a casino for their tax bracket.

But the fact that this legislation works doesn't mean that it's based on a good mindset. If they wanted to limit gambling they could have tried to provide more access to psychological support and outreach programs other than these overreaching programs. Lately actually addictions are on the rise and reduced support for public health care surely plays a role.

[maydna]

they do so based on two reason from the best of my understanding -

• They can help the customer to block themselves if the customer who suspects that they are getting addicted to gambling gives their support the permission to go ahead and do so.
• They can also block the customers account which is one of the ways they comply with anti-money laundering act. However, in this scenario, it happens when there is more money coming into the gambler's account while there is no sign of gambling activities.
• Banks, not the casinos this time, can freeze the account of the gambler if they see large amounts of money leave the account of the individual.

- https://www.rivalry.com/responsible-gambling
- https://www.lexology.com/library/detail.aspx?g=9bf2ce45-df05-4c3b-a932-3f07fcf1f111
- https://community.gamcare.org.uk/forum/debates-and-discussions/a-word-of-warning-with-gambling-and-banks/

Maybe that happens in fiat casinos, but it doesn't happen in crypto casinos. In crypto casinos, the casino blocks customer accounts if the casino suspects suspicious activity, such as cheating the casino. However, if the customer uses big money for deposit or withdrawal, the casino will ask the customer to do KYC. The casino will approve and verify his account if the customer is completely clean. And customers can continue gambling with big money. But casinos can indeed help customers who feel they have become addicted to gambling to block their accounts by providing a self-exclusion feature. Or customers can ask the casino to block their account because they feel they are addicted to gambling.

Banks also will not immediately freeze a gambler's account if a large amount of money leaves the gambler's account. They will call their customers to ask for an explanation about how their money was used. If the customer cannot explain the use of his money, the bank may block his account. Maybe that's the scenario, but I'm not sure because I've never experienced a case of account blocking due to the use of large amounts of money.

[PytagoraZ]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is unlikely to ever happen. No casinos would ever freeze an account because of this reason. I believe this topic is related to a scam accusation thread where the user got his account ban because his girlfriend accessed his account and requested that the casino ban him from gambling. The point is, the casino would need your express permission before they can ban your account on such grounds.

Yes it's true, the casino will not close its profit source voluntarily (users), but we need to notify them via live support or email for the casino to close our account. I have a friend who is quite addicted to gambling and he closed his account of his own accord, after a long time he asked user service to reopen his account and apparently he got a small bonus for that. It happened at our local casino

[LUCKMCFLY]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I think this question is based on assumption because it's impossible for a casino management to take notice of a particular customer who is addicted to gambling with them company besides they actually want people to keep gambling and losing so they keep making more money. On the other hand, it will be very interesting to have such casino who's very concerned about the well being of their customers to the extend of knowing when to freeze them account if they find out about some customers that are becoming addicted i hope to come across such casino company soon.

I really didn't like them doing something like that , because first of all they shouldn't do that Under assumptions, yes, it seems to me that they are people who can be called Responsible , but I spend my money however I want , they Shouldn't do something like that because Basically if I want to do everything just from dumb deposits they Should let me do it , not only would I feel furious, but I would publish it on all the networks until everyone in the community sees it, because that should not be done, it is something that if I have my money, I can spend it however I want, neither a caisno nor Andie has to tell me how things should be, much less like this when I'm trying to have fun obviously things when things get like that, if they have a Thread Ann I would go also in the thread , and not Only would I have them unblock me quickly but I Would look for many people to raise their voice and be able to unban me and Never go to that casino and I would not Recommend it under any scheme because a casino can do something like that if As a client, I ask for it, as a Precautionary Measure, but only if I would ask for it, but not that a casino Assumes that I am an addict and that they leave my money Withheld , that is the worst thing they can do and it would be Reportable.

why do I say this ? because there are many times that We are in a casino and we need and we have the need to play, to cat, and we ourselves must Manage our money, because it is in Crypto  , if we do not let you do this type of things not only a Casino will control us but that any person will control our money, and then it would be an alternative system of the traditional economy where the cais would not behave like Governments , that is, it is not Enough for them to have the KYC  , but Apart from all that without the use of VPN they come to get Involved and freeze Funds , I Would really be Very offended and I would be Able to look for all my friends in the whole world just to have them give him the worst of publicity until they unfreeze my money, because a casino is not a government Nor is it a dictatorial System.

[Saisher]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting.

If the casino has this on their term of service then there's nothing you can do you sign up for this, the casino has their parameters on why they freeze your account, so you have no choice, complaining will do you no good, so you have the option to play on other casinos, many players have account on many casinos so in case this things happen they always have the option to continue playing.

Does even freezing a customer's account curb irresponsible gambling or betting addiction?

No, it will not, gamblers always have a way to continue gambling, and many of them know that this could happen so they have alternative casinos to play, gamblers will play if they want to play as long as they have the time and the money, its not the casinos' rules that will make them stop to gamble, even if you ban them.

[Asuspawer09]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I mean even if you do gamble irresponsibly or something like that they dont really have the right to freeze someone's account to be honest because it is just your own money. Most of the casino and gambling websites probably like you to gamble irresponsibly because that is where they are going to earn since they are expecting you to lose money for sure if you are just gambling really frequently so I just dont get it, I guess they actually just wanted to freeze your account but then you appeal to them so they make some kind of expose for what they did.

This just means that at any moment you could lose your account on that gambling website since it's still a custodial thing you dont really have control over your money if it is on the website and even if you win there is no guarantee that you could withdraw that money, I know some cases where after they win a huge amount of money, which is a legitimate win or probably a bug in the system they win a huge amount but accidentally and then they freeze the account and banned him so easily because its a bug as they say, with just a quick one they banned the account and the owner cant open it anymore. That could happen for most of us on some gambling websites so its better to avoid gambling websites that have some of the cases, better to stick with the legitimate and trusted websites already here in the forum.

[klidex]

Yes, this might help irresponsible gamblers a little, but if the gambler doesn't get angry and instead registers at another casino because currently there are so many gambling sites that a person can register more than one account so if the casino freezes his account he can still gamble. on other sites so I think freezing a user's account is just as useless for gamblers who have no desire to be responsible gamblers and have difficulty stopping their gambling.

However, in my opinion, it is impossible for the casino to freeze its user's account just because they see the user continuing to gamble and continue to make deposits because I think the casino would definitely be happy if they saw their users continue to gamble, whether they are addicted or not, they don't want to know because that's what they want continuously. Continuous gambling certainly makes the casino make more and more profits.

[ethereumhunter]

An addict doesn't see the way he gambles as irresponsible because his thinking is already affected. It will be difficult for him to accept the sanction in good faith. Secondly, do you think an addict can stay for weeks without gambling? It is not possible. The anger will span from the fact that he still has money in his bet account to gamble and so freezing the account for weeks to him is a denial of the money and this can amount to anger. This feeling is likened to the feeling you get when a bank holds your money for some weeks due to a failed transaction.

There are so many casinos and it is even difficult for an addict to own only one casino account so he can easily focus on gambling with other accounts immediately without bothering about anything except his money in the freeze account.

Yes, that's true because a gambling addict will not see or realize that he has a gambling addiction. He just felt that they were still fine in gambling and there were no problems at all. But people who are around him and have seen many changes in his behavior will say that he is addicted to gambling and must be cured before it is too late. A gambling addict will not be able to stand it if they go weeks without gambling. They may become stressed and frustrated or even hopeless when they can't gamble, especially if they run out of all their money, and they will start thinking about how to get money. And that's when many ideas will emerge to get money, including theft or robbery. They are desperate because they don't have the money to fulfill their desire to gamble.

An addict is very likely to have more than one account, especially if he often gambles at online casinos. He will realize that one casino will never be enough to satisfy his desire to gamble so he will register himself at many casinos and make a long list of casinos that he will use for gambling.

[DabsPoorVersion]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is the first time I have heard something like this. From what I know, an online casino cannot freeze someone's account simply because they gamble irresponsibly. The casino profits from each player's gambling activity, so the more they play, the better it is for the casino. The most common reason for an account to be frozen is due to suspicious activity or a violation of the casino's terms and conditions.

[Poker Player]

will you feel furious, cuss out, sign out of your account and register on another casino and continue betting.

Addicts do this all the time, I have seen some classic examples in this forum

Being the only exception if they have no more money than they had in that casino. Normally such barriers do not stop irresponsible gambling. It reminds me of those who win a jackpot, in a moment of lucidity withdraw the money, and after a few hours deposit it again to end up betting it and losing everything. That is why some casinos consciously put impediments and delay withdrawals.

[Hirose UK]

I wonder if the casino will freeze the account because the customer made consecutive deposits and experienced series of losses, this has nothing to do with the casino rules and regulations.
The casino will only freeze the account if the customer is truly suspected or proven to have violated the casino rules and regulations because they are building business and aim to make money so that when customers deposit more money uncontrollably, the casino will make bigger profits.
In this context I don't really think that casinos care about their customers and casinos will continue to try to attract all customers to deposit more often and spend money on each bet.

This is business and in the gambling business there is only one priority, namely making profit, gamblers as customers will always only deposit money and whatever happens, no matter how much money is deposited, it is still the responsibility of the individual gambler.

[Gheka]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

This is the first time I have heard something like this. From what I know, an online casino cannot freeze someone's account simply because they gamble irresponsibly. The casino profits from each player's gambling activity, so the more they play, the better it is for the casino. The most common reason for an account to be frozen is due to suspicious activity or a violation of the casino's terms and conditions.

Online casinos need such enthusiasts, how can they freeze a potential customer's account, even with a few loyal customers, a few loans can be an exception because following the customer's happiness will be their terrible gain, they won't let the customer go until the account is no longer able to pay, this is a service industry standard, so unless there are special problems, it is difficult to freeze a player's account. Irresponsibility is the image of an individual, casino is a business, tying these two ideas together, it is difficult to agree

[Yogee]

[...] Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Gambling addicts never takes accountability and rarely if they do. They would even put the blame to the casino if they were still able to play after requesting a self-exclusion. What does this suggest? Casinos unilaterally freezing funds of assumed addicts or irresponsible gamblers would not change their behavior. It may save them for a day or two but they will come back.

[Reatim]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Instead of  questioning this action from the casino site better to be thankful because this is a kind of casino that must be in this place as Online gambling nowadays are becoming more addicted and this measures is something that people must be thankful.

but at least the site will return all your remaining funds and not to be taken from you because if does then this is scam lol.

[Distinctin]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Instead of  questioning this action from the casino site better to be thankful because this is a kind of casino that must be in this place as Online gambling nowadays are becoming more addicted and this measures is something that people must be thankful.

but at least the site will return all your remaining funds and not to be taken from you because if does then this is scam lol.

It's a business, they have to be professional in dealing with their gamblers, they can't just freeze an account because they felt a certain gambler is already addicted, that's not their job, their job is just to accept bets and pay real time, also, they need to ensure that the system is fair so they could keep their clean reputation. Gambling sites nowadays are 90% operated by a system, it doesn't feel anything, it might read the behavior of bets, wins, and losses, but that's it. Going into the personal feelings or life of a gambler is out of the book already.

[slapper]

I wonder if the casino will freeze the account because the customer made consecutive deposits and experienced series of losses, this has nothing to do with the casino rules and regulations.
The casino will only freeze the account if the customer is truly suspected or proven to have violated the casino rules and regulations because they are building business and aim to make money so that when customers deposit more money uncontrollably, the casino will make bigger profits.
In this context I don't really think that casinos care about their customers and casinos will continue to try to attract all customers to deposit more often and spend money on each bet.

This is business and in the gambling business there is only one priority, namely making profit, gamblers as customers will always only deposit money and whatever happens, no matter how much money is deposited, it is still the responsibility of the individual gambler.

Casinos are strictly regulated and don't freeze accounts without justification. Players are essential to a casino's success, thus they have a stake in fairness. Understand that responsible gambling is crucial. Casinos take steps to promote this. Their tools include self-exclusion, deposit limitations, and reality checks. Why? A healthy company model relies on repeat consumers, not driving them away

Your claim that casinos don't care ignores the fact that they live on consumer loyalty. More than just recruiting, players must be retained. Profit is important; they're businesses. However, to portray them as cold profit machines ignores their complexities. Players must play responsibly and gamble within their means. Both the casino and the gambler are responsible

[invo]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

Instead of  questioning this action from the casino site better to be thankful because this is a kind of casino that must be in this place as Online gambling nowadays are becoming more addicted and this measures is something that people must be thankful.

but at least the site will return all your remaining funds and not to be taken from you because if does then this is scam lol.

It's a business, they have to be professional in dealing with their gamblers, they can't just freeze an account because they felt a certain gambler is already addicted, that's not their job, their job is just to accept bets and pay real time, also, they need to ensure that the system is fair so they could keep their clean reputation. Gambling sites nowadays are 90% operated by a system, it doesn't feel anything, it might read the behavior of bets, wins, and losses, but that's it. Going into the personal feelings or life of a gambler is out of the book already.

It is also not a correct way to treat their customers. Another important question is how casinos can differentiate between regular gamblers and those who are already addicted. Some people are able to include gambling in their daily routine without becoming addicted, while others may exhibit signs of addiction even if they are not playing frequently. It's crucial for casinos to have effective measures in place to identify and help those who may be struggling with gambling addiction.

[Beparanf]

It is also not a correct way to treat their customers. Another important question is how casinos can differentiate between regular gamblers and those who are already addicted. Some people are able to include gambling in their daily routine without becoming addicted, while others may exhibit signs of addiction even if they are not playing frequently. It's crucial for casinos to have effective measures in place to identify and help those who may be struggling with gambling addiction.

This is just a hypothetical scenario to determine if freezing an account will stop irresponsible gambling or not. Don’t make the scenario complicated with the premise because it’s very rare for a casino to freeze someone account while it’s continuously losing money. I think this is very rare and so far I don’t encounter this happening on real life unless the account is already involved in cheating.

But if casino is consistently gaining profit then why they will freeze a customer account assuming the account doesn’t have any record for self exclusion on the casino.

[aioc]

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

It's the casinos' loss because the player will just look for another casino to play, but they have to implement this measure on their platform because they don't want to get complained that they are not doing anything if a player is committing abuse, but he keeps doing this on all the casinos he's playing he will eventually look for a casino that will not restrict him.

Restricting a player will not stop him from playing, they will always find a way whether online or offline that's how a guy who is addicted to gambling behaves they don't limit themselves to one platform.