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Author Topic: Does even freezing a customer's account curb irresponsible gambling?  (Read 1236 times)
Distinctin
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May 12, 2024, 12:00:59 PM
 #161

An approach would be interesting where the website would try to contact the user in order to understand the situation. If something is found, it would be interesting to freeze the account. I believe this way would be the most friendly way possible.

It's not happening in real scenario, casinos are operating without feelings, so they'll not suspect gamblers that are addicted or just wasting money. What they'll suspect if the gambler is cheating because it's taking their money, not when they are making money from the gamblers. The reason of the business is to generate money, they would love if we keep putting money and loss it, not the other way around.
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May 12, 2024, 12:47:22 PM
 #162

It is actually a good move from the casinos freezing irresponsible gamblers accounts like that, it proves that the casinos does not need to make their profits out your irresponsibilities or inability to control your gambling capacity.
Hence platforms that are curious to make profits our of your lost of control would not mind if you are gambling responsibly or not, they would even increase the gaming features in a more attractive formats so that you can stay longer with your much looses their sites while they make excessive accounts of profits out of your uncontrol while gambling.

But While getting considering the opinion of the gambler in a case of freezing accounts in such a way, I think the gambler would be so aggressive with that. Especially if the gambler is Such an ungrateful type of person and those who are refused in taking advices.
So likely, curious gamblers like that would eventually decide to create another account and keep to their Irresponsible gambling while upset why the casino would decide for them on how much to bet with and how they could keep a personalized gambling responsibility.

As for me, it is a call to think twice that if the casino could benefiting from my excessive losts and yet they are calling me in order to gambling responsibly then I may have been faulted to my financial disciplines and have to back off and restructure my gambling course of irresponsibilities.











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May 12, 2024, 01:05:09 PM
 #163

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?
It depends on the financial status of the gambler. If the money that he deposited was his last funds and he his not expecting funds for a long time, that is when blocking the account of the gambler from gambling will work.

However, if the gambler has some other funds and because he gambles irresponsible, he will just move to another site and register with a new casino, funds his account and gambling continues. The only thing that can deprive and irresponsible gambler from gambling is lack of funds. Do you really believe that casino cares about how we gamble maybe responsible or irresponsible.

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May 12, 2024, 02:14:42 PM
 #164

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

       -   Maybe a casino online platform would not do that without a valid reason, because the usual reasons why there are casinos that do that, especially since they are reputed gambling platforms, are those who violate their rules and policies.

If the casino is not new and it can't be said that it has a good reputation in the field of the gambling business industry, it can be said that the gamblers who can do this issue have nothing against it, whether their fund is big or small in the casino platform.

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May 12, 2024, 03:41:39 PM
 #165

An approach would be interesting where the website would try to contact the user in order to understand the situation. If something is found, it would be interesting to freeze the account. I believe this way would be the most friendly way possible.

It's not happening in real scenario, casinos are operating without feelings, so they'll not suspect gamblers that are addicted or just wasting money. What they'll suspect if the gambler is cheating because it's taking their money, not when they are making money from the gamblers. The reason of the business is to generate money, they would love if we keep putting money and loss it, not the other way around.
I have never heard someone complain that their account was frozen because the casino suspects that they are overgambling. Most of these casinos are only interested in making money because they also have to cover operating costs and make profits. My experience in physical casinos is also the same where many gamblers keep chasing losses aggressively and there is caution from the operators.

If the casino is not new and it can't be said that it has a good reputation in the field of the gambling business industry, it can be said that the gamblers who can do this issue have nothing against it, whether their fund is big or small in the casino platform.
I subscribe to your view that it is only a reputable casino that cares about the well-being of customers that will consider blocking such an account for irresponsible gambling. The terms of service will cover the reasons that an account will be frozen, so the gambler will have to refer to the document to confirm if he violated any law.

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May 12, 2024, 03:47:03 PM
 #166

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

       -   Maybe a casino online platform would not do that without a valid reason, because the usual reasons why there are casinos that do that, especially since they are reputed gambling platforms, are those who violate their rules and policies.

If the casino is not new and it can't be said that it has a good reputation in the field of the gambling business industry, it can be said that the gamblers who can do this issue have nothing against it, whether their fund is big or small in the casino platform.

That correct answer here is a case to case basis depending on the ToS of the casino. Usually they have a responsible gambling terms which indicates this kind of scenario if ever they have one.

If the6 clearly written it on their ToS while you agree on it by creating the account then they have the right to do this safety precautions to avoid gambling addiction. I really doubt that casino will do this because they usually don’t care about users account as long as you are losing continuously because everything is online.
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May 12, 2024, 04:06:58 PM
 #167

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I don't think that the customer support is entitled to do that.In fact in most reputable casino they give you the option to click for freezing your account for a certain amount of time until you fix the way you are thinking and you don't deposit anymore,I have never heard of some customer relations support representative blocking or freezing an account just because they deposit in succession,maybe if you withdraw in succession as they can become doubtful of how come someone is winning so often and to check thoroughly and audit your games.Even so if you exclude yourself for 3 weeks or a month,you can stay 1-2 days without playing and then you go and register in another casino once you release it was a bad move and as such self exclusion solves pretty much 0 things regarding gambling addiction.

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May 13, 2024, 04:43:56 AM
 #168

An approach would be interesting where the website would try to contact the user in order to understand the situation. If something is found, it would be interesting to freeze the account. I believe this way would be the most friendly way possible.

It's not happening in real scenario, casinos are operating without feelings, so they'll not suspect gamblers that are addicted or just wasting money. What they'll suspect if the gambler is cheating because it's taking their money, not when they are making money from the gamblers. The reason of the business is to generate money, they would love if we keep putting money and loss it, not the other way around.
I have never heard someone complain that their account was frozen because the casino suspects that they are overgambling. Most of these casinos are only interested in making money because they also have to cover operating costs and make profits.

That's because they are not doing it, and they don't have the right especially against a gambler who just want to win back his losses. Maybe for some casino they have the "self-exclusion" feature but it is the gambler who will initiate to self exclude himself for whatever reason. It's true, casinos are only interested in profit, and their responsiblity to us gamblers is to pay us when we win, and also to pay the government for their tax due.

Quote
My experience in physical casinos is also the same where many gamblers keep chasing losses aggressively and there is caution from the operators.

Based on your experience, what are the actions of the casino if they see someone chasing his losses?
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May 13, 2024, 09:59:12 PM
Last edit: May 13, 2024, 10:55:07 PM by Fatunad
 #169

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I don't think that the customer support is entitled to do that.In fact in most reputable casino they give you the option to click for freezing your account for a certain amount of time until you fix the way you are thinking and you don't deposit anymore,I have never heard of some customer relations support representative blocking or freezing an account just because they deposit in succession,maybe if you withdraw in succession as they can become doubtful of how come someone is winning so often and to check thoroughly and audit your games.Even so if you exclude yourself for 3 weeks or a month,you can stay 1-2 days without playing and then you go and register in another casino once you release it was a bad move and as such self exclusion solves pretty much 0 things regarding gambling addiction.
It would be unethical that they would really be freezing their players account without having those kind of consulting it first to the user itself and also its impossible that they would really be mindful or serious about their gamblers specially on keeps on depositing because this is the primary thing that they do really like in the first place.  Cheesy If ever they would really be putting up some lock/delete account then its something that would be placed on there and not really just that totally making up some outright decisions on how a user would really be preferring into and just like been said that its really that unethical.
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May 13, 2024, 10:14:16 PM
 #170

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I can't tell it for sure. The last time I did a rage bet, no gambling site restricted the money flow and when I had confirmation pending on a site, I used another one to lose any other money I had. So, for a person like me, it won't make any difference. But there are some gamblers who are too loyal to a platform and they might get devastated when their favorite comfort place becomes hostile.
I don't think any casino would block users fund for losing a large amount in small time, rage bet is the profit boost every operator desires. They'd rather enjoy it than to freeze the potentially incoming money.

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May 13, 2024, 10:26:24 PM
 #171

Technically speaking it doesn't as this is more like a temporary fix, but as far as I know a player can easily find a similar casino or sportsbook to continue where they left and continue gambling and in some circumstances if a casino runs a non KYC service they can easily open another account and try to beat the system.. but of course they get caught  one way or another and funds confiscated to hit them were it hurts the most and before you know it someone gets to complain of how a casino scammed them when in the first place the player is kind of being protected.

Otherwise never run into any casino or sportsbook that freezes accounts based on irresponsible gambling  Roll Eyes as casinos are more interested in the money  Tongue

 
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May 14, 2024, 04:40:10 AM
 #172

       -   Maybe a casino online platform would not do that without a valid reason, because the usual reasons why there are casinos that do that, especially since they are reputed gambling platforms, are those who violate their rules and policies.

If the casino is not new and it can't be said that it has a good reputation in the field of the gambling business industry, it can be said that the gamblers who can do this issue have nothing against it, whether their fund is big or small in the casino platform.

This happened to a friend of mine, where he tried gambling on a new platform. he does the same thing by registering by filling in all the certain requirements and when he has successfully registered he will make a deposit, but the deposit feature cannot be used, for some reason I don't know, so he makes online contact with the available services and the casino. said that some of his requirements were invalid, such as a registered account. whether it's a violation or something, but what's clear is that he can't gamble on that platform, but that's not a big problem, because he's looking for another platform to register again and gamble.

The second incident happened after my friend got a big win, he gambled with a large bet amount, and as time went by he got free spins which could make him get a big win, without thinking twice, withdrawing was the best action. but when he made a withdrawal and it was still in the processing stage, he waited a long time with no notification, he returned to the platform, but when he tried to log in for some reason suddenly his account couldn't be opened. He tried several times with no good results. However, after trying to contact the casino online, something strange happened, his account was frozen for whatever reason, but the casino said he could withdraw his winnings but not all, only half of the winnings he had obtained. a lot of time was spent negotiating but it didn't produce a good decision, it was just a mistake given by the casino. This is annoying, but instead of not withdrawing the winnings at all, my friend withdrew it according to what the casino suggested.

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May 14, 2024, 04:55:42 AM
 #173

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I don't think that the customer support is entitled to do that.In fact in most reputable casino they give you the option to click for freezing your account for a certain amount of time until you fix the way you are thinking and you don't deposit anymore,I have never heard of some customer relations support representative blocking or freezing an account just because they deposit in succession,maybe if you withdraw in succession as they can become doubtful of how come someone is winning so often and to check thoroughly and audit your games.Even so if you exclude yourself for 3 weeks or a month,you can stay 1-2 days without playing and then you go and register in another casino once you release it was a bad move and as such self exclusion solves pretty much 0 things regarding gambling addiction.
Agree with you, I also wouldn't believe that casinos do all that, they are in business and they always want to keep gamblers depositing money and betting, in fact every casino will offer various attractive offers to attract gamblers to deposit more money.
No casino will freeze gambler account when they make many deposits in row, after all they do not have any rights over this unless the account is suspected of cheating or making mistake by violating existing provisions.
Hahaha, this is quite ridiculous because if this is done then the casinos will indirectly prevent the gambling sites they run from making profit.

Only ones who can stop it all are the gamblers themselves, whether they spend lot of money and deposit large amounts of money in row will never make the casino care about being responsible for the gamblers.
Moreover it true that gambler will not really be able to restrain his own desire to play and bet, they will do anything to fulfill all these desires so there will be no point in doing all that.

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May 14, 2024, 11:24:26 AM
 #174

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?

I don't think that the customer support is entitled to do that.In fact in most reputable casino they give you the option to click for freezing your account for a certain amount of time until you fix the way you are thinking and you don't deposit anymore,I have never heard of some customer relations support representative blocking or freezing an account just because they deposit in succession,maybe if you withdraw in succession as they can become doubtful of how come someone is winning so often and to check thoroughly and audit your games.Even so if you exclude yourself for 3 weeks or a month,you can stay 1-2 days without playing and then you go and register in another casino once you release it was a bad move and as such self exclusion solves pretty much 0 things regarding gambling addiction.
Agree with you, I also wouldn't believe that casinos do all that, they are in business and they always want to keep gamblers depositing money and betting, in fact every casino will offer various attractive offers to attract gamblers to deposit more money.
No casino will freeze gambler account when they make many deposits in row, after all they do not have any rights over this unless the account is suspected of cheating or making mistake by violating existing provisions.
Hahaha, this is quite ridiculous because if this is done then the casinos will indirectly prevent the gambling sites they run from making profit.

Only ones who can stop it all are the gamblers themselves, whether they spend lot of money and deposit large amounts of money in row will never make the casino care about being responsible for the gamblers.
Moreover it true that gambler will not really be able to restrain his own desire to play and bet, they will do anything to fulfill all these desires so there will be no point in doing all that.

I agree with you, casino have no rights to freeze someone's account unless there's a reported incident regarding cheating, fraud or illegal things that seen as part of history of the account. Freezing an account is not the only way so that a gambler could stop participating on it because there's a lot of ways to recover or to gamble again on that site, they can easily create new account to continue the gambling session etc.



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May 14, 2024, 01:44:50 PM
 #175

An approach would be interesting where the website would try to contact the user in order to understand the situation. If something is found, it would be interesting to freeze the account. I believe this way would be the most friendly way possible.

It's not happening in real scenario, casinos are operating without feelings, so they'll not suspect gamblers that are addicted or just wasting money. What they'll suspect if the gambler is cheating because it's taking their money, not when they are making money from the gamblers. The reason of the business is to generate money, they would love if we keep putting money and loss it, not the other way around.
Using too much human personality in business activities would be very redundant as well as there would be no ruthlessness, especially in gambling, once decided to be a casino, the situation of many destroyed families is a scene that has been warned, the remaining compassion would be just a few warnings before making a bet. After that, there will no longer be any tolerance for betting accounts. Even if they are involved in a lawsuit, the casino has proven that they are responsible enough, and the sense of irresponsibility belongs to the other party, they will not freeze the business path they have chosen

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May 14, 2024, 01:54:25 PM
 #176

Freezing a customer's account is a great way to tackle reckless gambling, but it's just one piece of the puzzle when it comes to encouraging responsible gambling. I just do quick google search and there is actually benefir freezing an account and one of the big reason is Freezing an account provides an immediate halt to all gambling activities, which can prevent further financial loss and give the gambler a break from the cycle of betting.

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May 14, 2024, 03:59:40 PM
 #177

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?


This heps to an extent but then it can not totally solve th problem of addiction because if a particular casino decide to freeze a gambler account, such gambler might decide to open another account with a different name in the same Casino or other casino so how does this solve the problem, personally I feel that persistent advice and evidence of what addiction has done to people can goo a long way to correct a gambler to work inline to minimize their irresponsible gambling habit, we shouldn't forget that no matter the advice we give to excessive gamblers, is only when they see good reasons to our advise they can stop it, if the measures you outline is been put in place, it may trigger them more once the casino unfreeze their account because at that point they were idle if thats the case they would have been eager to continue their gambling, in conclusion advice and mentorship will help to solve this problem.

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May 15, 2024, 04:09:04 AM
 #178

This is kinda funny mate, like don't you know that gambling companies are even interested in gamblers losing more than they win so why will dey froze or restrict a gambler's account just because they are gambling irresponsibly I mean they even want gamblers to lose more so if anyone decides to play irresponsibly then they are accountable to themselves and not the betting site or company. Every one opens a business for profits and gambling is not exempted because casino owners and other gambling sites or companies want gamblers to experience more losses than winning so no body will caution anyone gambling irresponsibly.
I'm also quite strange about this, I mean why would a casino owner do that when the users themselves are not responsible and the casino is only running a business and what is called a business to make a profit no matter how much loss someone they experience from their gambling will I'm happy about that and the casino owners also have no sympathy for anyone who gambles at their casino even if it goes bankrupt, because it's the fault of the users themselves who can't control themselves and don't gamble responsibly, even the casinos don't force their users to continue gambling continuously if it is based on their own abilities.

Even if someone's account is frozen on the basis that the user does not gamble responsibly, I think as a user he will be angry and decide not to gamble at that casino anymore which limits his account, what if the user is a rich person who doesn't care about his losses even though he has experienced losses? which is quite big because the aim is just to have fun so the casino should feel happy with it instead of finding its user account frozen.
DaNNy001
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July 24, 2024, 03:25:30 PM
 #179

If suddenly you went on a binge-gambling out of a lack of self-control or something else. For example, you deposit money in rapid succession after a series of losses and the casino management freezes your account. And when you call their customer support, they tell you that your account has been frozen for 3 weeks and the reason why they carried out that measure was because they suspected that you were gambling irresponsibly and decided to take that measure so that you can call yourself back to order, will you feel furious, cuss out, sign out of your account and register on another casino and continue betting. Does even freezing a customer's account curb irresponsible gambling or betting addiction?



They are happy to take your money, no casino would freeze your account without your permission, you must be the one to request for that
Suspending a bet account doesn't help gambling addiction, I have seen a lot of gamblers suspending their account and opening a new one...it only takes a strong will to stop gambling totally,  casinos are always making money from unlucky people, it doesn't matter who wins the house always wins, you can't just expect them to freeze your account and stop their business from booming

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Jaycoinz
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October 24, 2024, 06:28:38 PM
 #180

A customers account cannot be frozen without his or her consent. As an addicted gambler that's trying to take a break freezing your account can be a good way to control your addiction but I think it's a temporary solution. My reason for saying this is because it's possible for you to open a different bet account on another platform when you can no longer control the urge to gamble. Apart from freezing your account you must learn to discipline yourself and find something else to keep your mind distracted from gambling.

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