FORTUNEJACK SHADY/SCAMMY BEHAVIOUR. WATCH OUT GUYS

[Bitinity]

From my own experience, I was asked to complete KYC months ago and I did it (several years after I created my account) . At that time the minimum withdrawal was still $150 and I had much more funds than the minimum withdrawal so I decided to complete the KYC. It was identity verification only by uploading my ID card and a selfie if I remember it correctly and I got my account verified fast. They did not ask me to provide source of income document, so I think you misunderstood the terms unless you have tried to upload your ID and then they asked you for another document.

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[davis196]

So basically this isn't a scam accusation and you are just complaining about having to deal with all the KYC bullshit before withdrawal.
I totally get it, but unfortunately almost all crypto casinos are going this. Asking for KYC before withdrawal, instead of asking for verification right after registering your account or before you deposit any money. Maybe the crypto gambling industry should be required by the laws and regulations to change this sneaky behavior.
It's kinda hilarious to see the words "FREE MONEY" in a promotional email coming from a crypto casino. Nothing comes for free in this life.
Is anybody actually dumb enough to believe that any crypto casino is going to give him free money? This type of misleading marketing is insulting the intellect of all gamblers.

[joeperry]

I voted no because I don't think they are trying go scam you and it has actually a different meaning but we can consider it deceiptive tactic to get information of their players that for as little as $50, they will ask you to submit private documents for a source of income (I myself won't compromise my personal information for $50).

But we know that evey gambling site do have their own terms and condition and we really can't do about it but to either comply or don't use their service. You might think they are scamming you for that but the definition of scamming is way more different than whatyou have experienced.

[hopenotlate]

Anonymity might just be more important for people than submitting either KYC or a source of funds for $50. They didn't even make it at least $1000 before they tried asking KYC.
Of all casinos, I think FJ knows people will not be that trusting in submitting documents to a casino. It's a bit odd for an old casino to act this way and April 1 is 3 months from now. This couldn't be right. But if they are mandated by the regulators, I guess this will also apply to the rest of the casinos even the signature participants I guess will not be able to escape.

Exactly that, the very first thought was "it must be a joke" .... but it is not lmao.

- snip -
 They did not ask me to provide source of income document, so I think you misunderstood the terms unless you have tried to upload your ID and then they asked you for another document.

I quoted their request in original post , doing it again for convenience ...do not think there is field to misunderstand it

Please, be  informed  that  You must provide all Know Your Customer (KYC) and Customer Due Diligence (CDD) documents that we may request to manage Your Account, identity verification, or verification of the source of funds deposited to Your Account. You must submit these documents within a period of thirty (30) calendar days from the date we make the request. If you fail to comply within this timeframe, we reserve the right to lock your account since you have been unable to pass the KYC procedure

They put an "or" between "identity verification" and " verification of source of income of funds deposited".....I deposited 0.001BTC !!!!!!

Lets say my grandma gifted me that $50 : should I post a picture taken in the moment that $50 bill is passing from hand to hand? Come on, they are a joke

I would know if they will ask for ID or proof of income, or both, just in case I started the verification process, but again for $50 am not even going to waste my time.  

-snip-
Is anybody actually dumb enough to believe that any crypto casino is going to give him free money? This type of misleading marketing is insulting the intellect of all gamblers.

Actually I am that kind of dumb person who tend to believe what he reads on official mail; in paricular I am referring to

Your account has free money in it

Bonus to make it easy to come back

   

easy lol

[Coin_trader]

Why didn't they ask for proof of funds when I deposited? Why since 2014/2015 they have never felt the need to know my personal details and where I get my money and they do it now for a withdrawal of 50 dollars? What have you become?



What have you got to lose?

I know the answer now : my privacy.

Shame on you FJ and please don't bring up the regulatory bullshit because we're talking about 50 dollars.

They revised their ToS to much stricter version around 2017 onwards IIRC so you just dodge their new rules by being inactive for a long time.

I’m not a fortunejack hater but I don’t like their bonus structure especially the deposit bonus and free spin. You can only use this bonuses if you lose your initial deposit which is sucks. I was lured too with that promotional email but luckily I manage to withdraw my funds without any KYC.

This is not scam or unfair. It’s their standard procedure on their customers now. It’s either you abandon your funds or let go your privacy but I will definitely not gonna give source of income proof no matter what is the amount involved because they can see my employer and other source of income. 

[Woodie]

With these deposit bonuses, I have learnt the hard way with other gambling sites and am not a fan for such whenever I have to risk my own coins just to activate them, and funny thing is that these guys are aggressive with their email marketing forgetting people(customers ) do read them and buy in on these deals .

@hopenotlate just for clarity of what's happening, did you try to reach out @ FJ here on the forum just to try get over this huddle... because giving up your privacy for $50 is a bad tradeoff and on FJs side am sure they are preventing any abuse of this promo which is understandable if I put myself in their shoes !

[iv4n]

Lets say my grandma gifted me that $50 : should I post a picture taken in the moment that $50 bill is passing from hand to hand? Come on, they are a joke

I would know if they will ask for ID or proof of income, or both, just in case I started the verification process, but again for $50 am not even going to waste my time.  

Well, if you decide to verify yourself and send them a picture of your grandmother passing you $50 I would like to see their response to that. It's really ridiculous to ask for proof of origin of money for such a small amount.

It's a waste of time to go through the KYC process for $50, but if you wish to continue playing at FJ I guess you can pass it. And you can keep playing with your $50, maybe you can make a lot more from that, in that case passing KYC would be meaningful.

I'm not sure if this is for a scam accusation section or not, a small print in some contract. Definitely, it's not fair, and I would probably stop playing after this situation. I'm not playing at FJ for years, they annoyed me so much that I withdrew my coins and never used them again. A few times I was tempted to come back, but after reading this I don't think that will ever happen.

[gunhell16]

I see many online gambling sites that offer bonuses when you sign up for their platforms. And the majority of online gambling today, especially on social media platforms such as Facebook, uses such a strategy, but you cannot withdraw the amount they give; instead, you must use it to play gambling.

Then, before using the bonus amount, you have to make a deposit first, and the percentage they will give you is the first deposit of 200%, so you must use up the bonus you claim first. So based on what the OP experienced, I don't think that's new.

[panjul07]

They revised their ToS to much stricter version around 2017 onwards IIRC so you just dodge their new rules by being inactive for a long time.

I’m not a fortunejack hater but I don’t like their bonus structure especially the deposit bonus and free spin. You can only use this bonuses if you lose your initial deposit which is sucks. I was lured too with that promotional email but luckily I manage to withdraw my funds without any KYC.

This is not scam or unfair. It’s their standard procedure on their customers now. It’s either you abandon your funds or let go your privacy but I will definitely not gonna give source of income proof no matter what is the amount involved because they can see my employer and other source of income. 

Lesson learned from this experience is that we need to read the terms of the casino again if we have been inactive for long period of time because terms might be updated by the casino from time to time.
From player's perspective especially those who against KYC, yes I have to agree that submitting KYC for $50 is not worth but from the casino's perspective with its terms, they have to do it equally to all players no matter how much is the withdrawal request.
One more thing which should be remembered by bitcoin/crypto gamblers is that anonymity is no longer available in crypto casinos because of the regulation and license.
Maybe there are still few casinos without KYC, but these days 90% or even more casino has written terms about KYC so once we register an account means that we should be ready for KYC.

[Mahdirakib]

I would know if they will ask for ID or proof of income, or both, just in case I started the verification process, but again for $50 am not even going to waste my time. 

Your disappointment is reasonable as they have asked you to complete the KYC verification on a small withdrawal, while you are an old user of FortuneJack. But you have to prepare yourself all the time to pass the KYC verification on any casinos with 'deposit and no deposit bonus', the amount doesn't matter there. The KYC terms of the casinos aren't same as it used to be a few years ago.

Have you tried to check it out whether they are really asking for the source of funds verification or not? Back in 2021, I had passed the KYC verification at FortuneJack, where the requirements were simple. I had to complete only selfie and ID card verification.

[SamReomo]

After reading the original thread and almost each post of the 1st page I can surely say that they haven't scammed OP but they really used shady marketing tactics to enticed OP via that mail and that's the reason he deposited money and played on their platform.

I must say that money is not free and OP should learn a lesson that whoever says that you're going to get free money then there is some kind of shady marketing behind that. I won't say that FJ is a scam casino or it did something wrong because most casinos do that especially when someone avails their bonus.

OP, now it's your own choice either to complete your KYC information or to let that $50 of yours sit in their account forever. KYC is in their terms and they can ask for it anytime, but surely the way they force users to do KYC isn't fair.

[serjent05]

I must say that money is not free and OP should learn a lesson that whoever says that you're going to get free money then there is some kind of shady marketing behind that. I won't say that FJ is a scam casino or it did something wrong because most casinos do that especially when someone avails their bonus.

Not only @OP but all we readers are learning from his experience.  This thread will serve as a "warning" for people who value their privacy and probably avoid playing in FJ since the casino implements a mandatory KYC to be able to withdraw our funds.  At some point, the email sent to @OP is somehow a borderline scam telling @OP that he has free money on his account but does not.  I believe any form of trickery to entice a person to play and deposit money on their platform and give the player a hard time withdrawing their fund is a shady action and is a borderline scam just like the email received by @OP.    The marketing personnel that create that kind of approach should be reprimanded.

OP, now it's your own choice either to complete your KYC information or to let that $50 of yours sit in their account forever. KYC is in their terms and they can ask for it anytime, but surely the way they force users to do KYC isn't fair.

It looks like @OP won't be doing any kind of KYC,

I would know if they will ask for ID or proof of income, or both, just in case I started the verification process, but again for $50 am not even going to waste my time. 

[electronicash]

I must say that money is not free and OP should learn a lesson that whoever says that you're going to get free money then there is some kind of shady marketing behind that. I won't say that FJ is a scam casino or it did something wrong because most casinos do that especially when someone avails their bonus.

Not only @OP but all we readers are learning from his experience.  This thread will serve as a "warning" for people who value their privacy and probably avoid playing in FJ since the casino implements a mandatory KYC to be able to withdraw our funds.  At some point, the email sent to @OP is somehow a borderline scam telling @OP that he has free money on his account but does not.  I believe any form of trickery to entice a person to play and deposit money on their platform and give the player a hard time withdrawing their fund is a shady action and is a borderline scam just like the email received by @OP.    The marketing personnel that create that kind of approach should be reprimanded.

OP, now it's your own choice either to complete your KYC information or to let that $50 of yours sit in their account forever. KYC is in their terms and they can ask for it anytime, but surely the way they force users to do KYC isn't fair.

It looks like @OP won't be doing any kind of KYC,

I would know if they will ask for ID or proof of income, or both, just in case I started the verification process, but again for $50 am not even going to waste my time.  

i would probably play the amount with my best strategy in the casino, and grow the money up to $5k if possible before doing the KYC. if all is lost then just get out of the casino for good. just hope for the best to happen.

they are the first casino that asks KYC with an account with so little money on it and if no other casino does this, FJis probably losing the competition in the crypto casino race. they had not advertised much since the time the Stake, etc arrived.

[yahoo62278]

i would probably play the amount with my best strategy in the casino, and grow the money up to $5k if possible before doing the KYC. if all is lost then just get out of the casino for good. just hope for the best to happen.

they are the first casino that asks KYC with an account with so little money on it and if no other casino does this, FJis probably losing the competition in the crypto casino race. they had not advertised much since the time the Stake, etc arrived.

I don't know all the terms of the offer, but some casinos limit the amount you can win from a bonus. Max wd or whatever. This may have an unlimited win amount, hopenotlate is the 1 to ask about that.

[PX-Z]

Anonymity might just be more important for people than submitting either KYC or a source of funds for $50. They didn't even make it at least $1000 before they tried asking KYC.

Then people should just use a non-KYC casino, knowing this is a highly reputed/licensed and regularly asking KYC casino, people should think they might be asked whenever casino  required them. I remember some casino asked KYC docs after 1-2 withdrawals regardless of the amount.

With the kind of treatment and experience, i don't think OP will do the KYC and that $50 might be a just a gift to FG for good.

[notblox1]

And even if you pass KYC, and give them everything they wanted, they might still find an excuse to not pay.

They have an excuse that this is happening when their legal team takes over or when they think something is suspicious, and legal team is separate entity from FJ if I understand correctly.
I know most casinos can ask for kyc but players have to think really good when they are going to send documents and for what amount of money.
And whenever I receive email with offers from anyone I mostly ignore them for safety.

[yahoo62278]

Anonymity might just be more important for people than submitting either KYC or a source of funds for $50. They didn't even make it at least $1000 before they tried asking KYC.

Then people should just use a non-KYC casino, knowing this is a highly reputed/licensed and regularly asking KYC casino, people should think they might be asked whenever casino  required them. I remember some casino asked KYC docs after 1-2 withdrawals regardless of the amount.

With the kind of treatment and experience, i don't think OP will do the KYC and that $50 might be a just a gift to FG for good.

Non KYC casino is quickly becoming a non existent thing. At some point all casinos will be a KYC thing, governments just won't stop meddling as they want their slice although I'm not sure why they deserve their slice.

Like I have already said, I would likely be more ok with a casino just needing my name and country of residence for tax purposes or whatever. It's when they want more then that I would have an issue. Look at how many times sites have been hacked. Giving them your info doesn't mean 100% safe. I'd rather not chance it.

[bhadz]

That's a normal process, I've been using them for a long time and then stopped then so same as you, I receive these emails but I know what they are up to. It's a promo and you'll definitely be enticed if you rely on these marketing brochures that they're sending through their promotional emails. The requirements for sure are going to be there and that's to be expected. I understand your frustration with a small amount that you've been asked to provide KYC OR the verification where's the source of the funds. I think that if you have just explained where it came from providing with proofs, that would be fine already and it won't make you disappointed. But most of us don't want to provide these requirements, so that's it.

[dimonstration]

That's a normal process, I've been using them for a long time and then stopped then so same as you, I receive these emails but I know what they are up to. It's a promo and you'll definitely be enticed if you rely on these marketing brochures that they're sending through their promotional emails. The requirements for sure are going to be there and that's to be expected. I understand your frustration with a small amount that you've been asked to provide KYC OR the verification where's the source of the funds. I think that if you have just explained where it came from providing with proofs, that would be fine already and it won't make you disappointed. But most of us don't want to provide these requirements, so that's it.

This is not the normal process of casino KYC. This is higher level of KYC to provide source of income to justify your deposit. It just odd that they apply this kind of higher level of verification for a mere 50$ which is supposed to be use on higher amount of deposit. Anyone can afford 50$ with their salary only while the main purpose of KYC is to counter money laundering which doesn’t make sense on this amount and frequency of his deposit.

Normal KYC process is just ID and Selfie verification to know their customer well with 50$ deposit. I never encounter a casino that ask me proof of income even though I’m playing more than 2K of deposits to different casino. This level of KYC is dedicated to whale players that often deposit and withdraw funds in the casino.

[FinneysTrueVision]

They might have a right to ask these details according to their terms and conditions but it is completely unreasonable to do it as a way to prevent users from cashing out their earnings. If they have a reason to believe your deposit came from an illicit source then they should provide some evidence of this. It's hard to justify invading someone's privacy for an amount that is equivalent to pocket change. It's a bad look for them to be treating customers this way.