FORTUNEJACK SHADY/SCAMMY BEHAVIOUR. WATCH OUT GUYS

[hopenotlate]

I want to share my recent very very bad experience on Fortunejack, I feel scammed but I would like to hear your opinions because I might be biased.

To give you the full picture let me first provide more detail about my overall situation : registered there long ago ( guess back in 2014 or 2015 dont remember precisely) and used to play there quite constantly for maybe 2-3  years;  then my gamgling habits changed and I turned more into a recreational/occasional player .
Since then I kept receiving their promotional emails, I skipped most of them : I just tried/played three offers in 2022  and two in 2023 and ignored all the others : I busted  all of them so no deposits and no withdrawals took place for some years now.

Here is a screenshot of the depo/withdrawals history available under my account





Then some days ago I received another of their promo mail  : 




This one was really  temping ( “your account has free money in it………First win, then deposit)  so decided to give it a go and activated their 0.005 Btc free balance.
Here is how it works:

-   you can play the bonus only in a selected category of their slots and you then can match up with a deposit whatever you have left after meeting bonus wagering requirements ( maybe it was 30x but I don’t remember it for sure )
-   I played the bonus and ended up with a balance of 0.0009xx BTC
-   Deposited 0.001 BTC meet the wagering requirement of the bonus as well : not just the minimum wager but way more than it ( didn’t make the math but am sure it was way more than min requirements)  I kept playing until I my balance was 0.00117BTC. So I  lost almost all the money I had won with the bonus they offered me, had fun during it and asked for a withdraw of basically withdraw the same money that I had deposited

Here begins the truly ridiculous not to say shady part

I was required to go through the KYC process to withdraw as little as $50  ( morevoer against a deposit of $50 )
I answered I value my personal ID details way more than those $50 and wasn’t going to go throu it and that I felt scammed by their behaviour
And they again stated :

Please, be  informed  that  You must provide all Know Your Customer (KYC) and Customer Due Diligence (CDD) documents that we may request to manage Your Account, identity verification, or verification of the source of funds deposited to Your Account. You must submit these documents within a period of thirty (30) calendar days from the date we make the request. If you fail to comply within this timeframe, we reserve the right to lock your account since you have been unable to pass the KYC procedure

SOURCE OF FUNDS FOR $50???

Are you guys serious? Come on lol

So what they do is they trick you into depositing with the lure of free money and then put in place all the hurdles they can when you ask for a withdrawal even if it's a negligible amount. 

Why didn't they ask for proof of funds when I deposited? Why since 2014/2015 they have never felt the need to know my personal details and where I get my money and they do it now for a withdrawal of 50 dollars? What have you become?



What have you got to lose?

I know the answer now : my privacy.

Shame on you FJ and please don't bring up the regulatory bullshit because we're talking about 50 dollars.

[1714811644]

1714811644

[ryzaadit]

IMO, most common things about (Bonus)

How they're avoiding people who are trying to abuse the promotion, usually they're doing something like this. It's not just on FJ too, but on other casinos as well they're not only using (User-Section: Like IP) but need some verification as well.

That's the case, I never take any bonus on casino. I have experience in FJ with Deposit & Withdrawl around 200-300$ interval amount, but without requesting verification. Leason, learned mate (I also don't like any KYC) for the future never take any bonus.

[Orpichukwu]

Why didn't they ask for proof of funds when I deposited? Why since 2014/2015 they have never felt the need to know my personal details and where I get my money and they do it now for a withdrawal of 50 dollars? What have you become?

6–8 years is enough time to make some legal changes in the casino, provided that they are under some regulatory bodies. To retain your licence and renew it, you also need to meet the AML requirements. I guess this is where they have to update their KYC requirements, irrespective of the amount in question.
 
I have had a very similar experience, but mine was not lured with a bonus. I have a very old casino I made use of back then in 2017–2019. This casino offers both crypto and my local deposit option. I made use of it back then, and both deposit and withdraw were easy; no KYC was needed.
 
I happened to make use of it during December last year, but I noticed there were a lot of changes inside. Checking the withdrawal option, even before I made a deposit, there was a warning message stating, "KYC is now required for withdrawals above $100 equivalent in any currency." This is a casino that I have made use of without KYC in the past, but changes have occurred, but they were fair enough to issue a warning for me to decide if I should proceed or not.

[panjul07]

Did they really ask you to provide source of income document?
As what I can read, there is "or" which means that you can choose between identity verification or source of income.
You are not being scammed here, you can say that you are being scammed if they did not release your money after you complete the KYC process.
It is now on your own hands, you can follow the terms or you can just simply leave it and let your balance in your FJ's account forever.
The same thing may happen in all casinos where you are playing, KYC is now something common and you have to be ready for it if you still want to play in online casinos.

[bittraffic]

Did they really ask you to provide source of income document?
As what I can read, there is "or" which means that you can choose between identity verification or source of income.
You are not being scammed here, you can say that you are being scammed if they did not release your money after you complete the KYC process.
It is now on your own hands, you can follow the terms or you can just simply leave it and let your balance in your FJ's account forever.
The same thing may happen in all casinos where you are playing, KYC is now something common and you have to be ready for it if you still want to play in online casinos.

Anonymity might just be more important for people than submitting either KYC or a source of funds for $50. They didn't even make it at least $1000 before they tried asking KYC.

Of all casinos, I think FJ knows people will not be that trusting in submitting documents to a casino. It's a bit odd for an old casino to act this way and April 1 is 3 months from now. This couldn't be right. But if they are mandated by the regulators, I guess this will also apply to the rest of the casinos even the signature participants I guess will not be able to escape.

[Fivestar4everMVP]

After reading through the op, every details and so, I had to vote "NO" in the poll, for I honestly do not consider this to be a scam attempt on op, I think op is simply misunderstanding something here, and that is that,
1. Things are no longer the same with most casinos as they were in previous years, like in 2014/2015
2. He claimed a bonus, and some bonus comes with such rules that the player must be kyced to a certain level, and in a situation where the user is not kyced yet, he or she may or may not be required to kyc, this is completely in the casinos discretion, and it is their call and shot, nothing we can do about it aside from refusing to comply and losing our money to them.

OP should understand that, most casinos now make it a rule that they have the right to request kyc from a user at any time, and for what ever reason, it really hard to find a casino as big as fortunejack this days where kyc is not present.

[seoincorporation]

2. He claimed a bonus, and some bonus comes with such rules that the player must be kyced to a certain level, and in a situation where the user is not kyced yet, he or she may or may not be required to kyc, this is completely in the casinos discretion, and it is their call and shot, nothing we can do about it aside from refusing to comply and losing our money to them.

When casinos create this kind of bonus the users always try to abuse it, it's easy to create multiple accounts and claim the bonus multiple times, and that's the main reason why the casinos request KYC for those who claim the bonus, that way they avoid this kind of abuse.

But i understand OP point of view, getting Kyced after all those years as a customer doesn't feel good.

[Quidat]

Well that sucks but im not surprised that those old time casinos had become that already that becoming strict due to regulations for sure.
They might be havent those kind of behavior in the past or terms but now everything has changed.
I dont know if i had missed this one out, but have you able to read up their terms and conditions about those free money thing? If there's none then this is something a huge bait up
but if there's one then you had just missed that one too.

$50 isnt something that worth in exchange of your privacy and its neither your choice whether you would be complying it or not
but i do already know the answer. lol

[yahoo62278]

I know this user outside the forum(not personally as we have not met irl, but we chat a load and I have employed him), and he can pass their kyc crap if he wanted.

The issue is they sent him an email with the premise of free money(which was only free if he never wanted to wd), then asked for a deposit to be able to wd, then pull kyc crap when he's basically trying to wd what he deposited.

IMO very shady bonus terms. Sites can kyc at anytime, I get that. He agreed to the terms upon signing up to play there, I also get that. I do however think that kyc is too invasive. You wanna verify my name and country I reside in, fine. You wanna verify anything to do with my bank, suck a dick.

[electronicash]

they haven't really scammed money yet but just require users to submit KYC. they did it in the trickiest way though which i could understand the outrage. but somehow one would believe this is quite a behavior that will leave a bad taste, especially with that source of funds.

this is a reputable casino though so it's insane. this thread specifically might just affect the marketing of FJ and everybody will indeed watch out not just the FJ.

[Sunderland]

We all aware that any casino has the right to ask their user to do the KYC anytime based on their T&C.
While in reality, most of the crypto casino only asks KYC when they deemed necessary (big amount/fraud/underage/money laundering/high risk user/multi-account/etc).
And in this case, the OP does not abuse the promo and the OP only wd the amount same as his initial deposit after done with the promo and wagering requirements.
Why FJ must do that? Selective KYC?

Or is there a hidden terms that "Anyone who join any FJ promo will be demanded to do the KYC before withdrawing any amount to prevent abuse?"
The promo email purpose is to bring the old player back to play and deposit, not to cause a headache like this.

[Oilacris]

We all aware that any casino has the right to ask their user to do the KYC anytime based on their T&C.
While in reality, most of the crypto casino only asks KYC when they deemed necessary (big amount/fraud/underage/money laundering/high risk user/multi-account/etc).
And in this case, the OP does not abuse the promo and the OP only wd the amount same as his initial deposit after done with the promo and wagering requirements.
Why FJ must do that? Selective KYC?

Or is there a hidden terms that "Anyone who join any FJ promo will be demanded to do the KYC before withdrawing any amount to prevent abuse?"
The promo email purpose is to bring the old player back to play and deposit, not to cause a headache like this.

Agree!

Tend to look on this one.
1.6.  We reserve the right to amend, modify, update and change any of the terms and conditions of the User Agreement from time to time. We will notify You of any such amendment, modification or change by pop-up notification and email at least fourteen (14) days before the modified User Agreement takes effect and enters into force.

https://fortunejack.com/faq/terms_and_conditions

It is really hard to fight off if ever they would be throwing out this reasoning.

[notblox1]

What have you got to lose?

I know the answer now : my privacy.

Shame on you FJ and please don't bring up the regulatory bullshit because we're talking about 50 dollars.

I stopped using this casino in 2022 for something similar and I never looked back.
There was some money left in my account and I didnt use any bonuses, but they didnt allow me to withdraw anything and they confiscated everything.
Nobody should use this casino if they didnt perform kyc verification, and dont expect help from anyone in this forum.
I wrote more about my experience with them in this topic: https://bitcointalk.org/index.php?topic=5411207

[Cantsay]

It is shady and not something that should be done for that kind of amount.

If they had implemented it for a larger amount I would have sided them - due to the fact that casino can ask their customers to go through the kyc verification at any point in time but they bringing it up for $50 is not wise and I believe only few people would be willing to sell their personal information to them for that amount.

I’ve never used the site and after this event I don’t think I’ll be making use of it - cos I’m a small bettor and if they should bring up kyc bullshit I don’t think I’ll ever complete it unless I have a balance that is worth something substantial obviously not for $50 balance.

[serjent05]

I have no problem withdrawing from this casino since I have done KYC long time ago.  I respect @OP's action of valuing his privacy but I do not think that the casino is really asking for his source of fund for such little withdrawal since the statement by the casino about KYC is generalized and the requirement is constructed with "or" conjunction.  If we understand the statement using this conjunction:

Or is a conjunction that connects two or more possibilities or alternatives. It connects words, phrases and clauses which are the same grammatical type: Which do you prefer? Leather or suede? You can have some freshly baked scones or some chocolate cake or both.

Please, be  informed  that  You must provide all Know Your Customer (KYC) and Customer Due Diligence (CDD) documents that we may request to manage Your Account, identity verification, or verification of the source of funds deposited to Your Account. You must submit these documents within a period of thirty (30) calendar days from the date we make the request. If you fail to comply within this timeframe, we reserve the right to lock your account since you have been unable to pass the KYC procedure

Meaning it is not a mandatory thing that the casino will require a source of funds verification if people are withdrawing but a mandatory KYC is needed to be able to withdraw.  The need for a source of fund verification in this statement is situational.

But I can say the bonus (especially the shown email by @OP) is somehow a trap for the player to play in the casino and be bonded by their ToS agreement while using the platform.

[CryptSafe]

OP, I would say that as a casino under regulations, there must have been update and upgrade in their policies which would warrant them to do the needful since they are under a body that issues them licence to operate. They are just doing this to be sure that your details are still the same as it is before if you really did KYC then when you first opened an account with them.

This issue of free bonus from casino is becoming a norm now as they are using it as a bait to get at gamblers who  possibly have long abandoned their accounts to reactivate it and after which they must have made deposit played and win, upon withdrawal they will ask you to do KYC or wager before you could be able to make withdrawal. This has been the issues with casinos as they trick people with so much bonuses to get at them.

Lastly, looking at the nature of this thread it looks more of an accusation which I think should be at the reputation board because this has to do with the reputation of the casino and as a matter of fact,the representative of the casino would be needed for further explanations.

[yahoo62278]

Lastly, looking at the nature of this thread it looks more of an accusation which I think should be at the reputation board because this has to do with the reputation of the casino and as a matter of fact,the representative of the casino would be needed for further explanations.

I don't read it as an accusation but more as a warning to players who might also receive an email like the OP did. Be ready to complete kyc or pass on the bonus completely. Don't go through wagering and depositing only to be told we now need your info. Anyone who values their privacy is now informed if they read this.

[PaperWallet]

And even if you pass KYC, and give them everything they wanted, they might still find an excuse to not pay.
Check this thread https://bitcointalk.org/index.php?topic=5449674.0

And the thread of my scam accusation: https://bitcointalk.org/index.php?topic=5368279.msg58302543#msg58302543

They've always at some point or another, deleted bet history for some players. I happened to catch them with their hand in my pocket.

As it was said about them in the Bible, they’re the sons of “the father of lies” (John 8:44).

[shield132]

Their terms of service give them the ability to request KYC from any user at any time in order to identify and verify the end user, also in order to mitigate the risks of money laundering and terrorism financing.
If they wanted to identify you, then they should have asked for KYC documents before they would give you a free no-deposit bonus. Since they asked you to submit KYC after you deposited money, I have a bad feeling that KYC is an excuse not to pay you. Many casinos use KC as an excuse to not pay their users, they rarely care about illegal activities.

[TOP69CryptoCasinos]

I want to share my recent very very bad experience on Fortunejack, I feel scammed but I would like to hear your opinions because I might be biased.

Unpopular opinion here.
Based on this experience, I don't see the reasons for claiming that FortuneJack exhibited "shady/scammy behavior."

The brand clearly states in its terms that KYC, including the source of funds, is required.
Here it is:
"8.2. CDD Measures and KYC Procedures may include any of the following: requesting personal information about the End User in order to identify him/her, which may include requesting a valid and duly certified identification document and a selfie; verifying the personal information provided by the End User; requesting the information and documents about the End User’s occupation, source of funds and source of income used by the End User in the Gaming Services; checking the personal and professional information about the End User; checking and analyzing the gambling activity pattern of the End User, etc."
These are the terms you accepted when registering on that site.


I personally believe it was completely unnecessary from a business perspective. I think it's harmful to FortuneJack's reputation, but I wouldn't call it "scammy."

That's why I've compiled a NO KYC Crypto Casinos list on my website, where I emphasize the importance of reviewing the updated terms and conditions of each brand regarding KYC or even contacting their customer support. For those seeking a NO KYC experience, I recommend playing at the casinos listed that do not require KYC. For those willing to take some risks, there's a second list of brands with low chances of KYC based on our experience and their statements, especially for crypto-only and small transactions, though a KYC request is still possible.


Overall, be very careful and thoroughly read their terms so you know what to expect next time.