jeffyeps (OP)
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February 29, 2024, 12:12:19 AM |
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Found out BetRadar is the odds provider of stake. Reached out to them and after they responded and asked for id of bets i provided them with the bet ids of all my sports bets. After they reviewed the email i sent them this was the response i got
“ Thank you for staying in touch.
While Sportradar provides software and odds as products for other companies, we unfortunately have no connection with the way they settle their bets with their customers.
I apologize for the inconvenience, we recommend re contacting Stake.com about your bet.
Best regards,
Savannah Diaz. “
So stake is saying its out of their hands due to investigation and the odds provider is pretty much saying no investigation from what it looks like and saying they don't have connection in how stake pays out their bets. Very very shady business going on here…
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AHOYBRAUSE
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February 29, 2024, 07:20:23 AM |
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So strange.
Really don't know what to think of this.
Did you publish this somewhere else now? Like the forum of stake or the sites that help with cases like this?
If not, you really should!
I mean they can't just say "wait for our investigation", they are doing nothing. They just try to go back to their old multi accounting accusation and check all your transaction IDs if they can find anything. Bet wise there is obviously nothing to be found, and they know it.
If you open a case at one of these sites at least they will be asked to provide evidence, if they can't do that it's bad for the reputation, as it should be.
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jeffyeps (OP)
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February 29, 2024, 05:09:15 PM |
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So strange.
Really don't know what to think of this.
Did you publish this somewhere else now? Like the forum of stake or the sites that help with cases like this?
If not, you really should!
I mean they can't just say "wait for our investigation", they are doing nothing. They just try to go back to their old multi accounting accusation and check all your transaction IDs if they can find anything. Bet wise there is obviously nothing to be found, and they know it.
If you open a case at one of these sites at least they will be asked to provide evidence, if they can't do that it's bad for the reputation, as it should be.
Yea a complaint has been made on ask gamblers. Waiting patiently for stake to provide evidence. Very shady business going on here. Provided stakes account team with the forwarded messages from BetRadar/SportRadar pretty much showing the bets as settled and they have not responded over 24 hrs… |
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Saint-loup
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Merit: 2353
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February 29, 2024, 08:58:12 PM
Last edit: March 03, 2024, 07:19:48 PM by Saint-loup |
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Found out BetRadar is the odds provider of stake. Reached out to them and after they responded and asked for id of bets i provided them with the bet ids of all my sports bets. After they reviewed the email i sent them this was the response i got
“ Thank you for staying in touch.
While Sportradar provides software and odds as products for other companies, we unfortunately have no connection with the way they settle their bets with their customers.
I apologize for the inconvenience, we recommend re contacting Stake.com about your bet.
Best regards,
Savannah Diaz. “
So stake is saying its out of their hands due to investigation and the odds provider is pretty much saying no investigation from what it looks like and saying they don't have connection in how stake pays out their bets. Very very shady business going on here…
That's very strange indeed, one professional sportsbook could lose its license if it lies to customers about things like that, because it would be a scam if it's false. So I hope for them and for customers above all, that Bet Radar is wrong. Maybe "Savannah" the agent was just unaware of this investigation and just replied like this because she had no access to those informations. Thank you for sharing this message with us anyway. |
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holydarkness
Legendary
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Activity: 2520
Merit: 1405
Yes, I'm an asshole
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March 02, 2024, 04:16:52 PM |
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Found out BetRadar is the odds provider of stake. Reached out to them and after they responded and asked for id of bets i provided them with the bet ids of all my sports bets. After they reviewed the email i sent them this was the response i got
“ Thank you for staying in touch.
While Sportradar provides software and odds as products for other companies, we unfortunately have no connection with the way they settle their bets with their customers.
I apologize for the inconvenience, we recommend re contacting Stake.com about your bet.
Best regards,
Savannah Diaz. “
So stake is saying its out of their hands due to investigation and the odds provider is pretty much saying no investigation from what it looks like and saying they don't have connection in how stake pays out their bets. Very very shady business going on here…
Just curious, does the article or source where you got that information was the one back in 2019? If it does, I wonder if they're still the partner of Stake. Did you happen to ask for confirmation whether they're currently still providing for Stake up to these days? That statement is rather ambiguous as they did not specifically confirm that they're related to Stake. |
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jeffyeps (OP)
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Activity: 42
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March 02, 2024, 06:04:39 PM |
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Found out BetRadar is the odds provider of stake. Reached out to them and after they responded and asked for id of bets i provided them with the bet ids of all my sports bets. After they reviewed the email i sent them this was the response i got
“ Thank you for staying in touch.
While Sportradar provides software and odds as products for other companies, we unfortunately have no connection with the way they settle their bets with their customers.
I apologize for the inconvenience, we recommend re contacting Stake.com about your bet.
Best regards,
Savannah Diaz. “
So stake is saying its out of their hands due to investigation and the odds provider is pretty much saying no investigation from what it looks like and saying they don't have connection in how stake pays out their bets. Very very shady business going on here…
Just curious, does the article or source where you got that information was the one back in 2019? If it does, I wonder if they're still the partner of Stake. Did you happen to ask for confirmation whether they're currently still providing for Stake up to these days? That statement is rather ambiguous as they did not specifically confirm that they're related to Stake. Yes begging emails with betradar/soortradar were back and forth about bet ID and email linked to stake account. Also subject of email was stake bet investigation and first email was outlining the problem cause with stake. If they had nothing to do with stake they would immediately inform me and prob wouldn't ask for my bet ids and account info with stake. Will post an Imgur of full email with betradar/sportradar tonight when i’m back by my computer. |
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jeffyeps (OP)
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March 03, 2024, 09:03:32 PM |
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holydarkness
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Activity: 2520
Merit: 1405
Yes, I'm an asshole
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March 04, 2024, 06:26:08 PM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case.  |
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Martingaleboy
Jr. Member
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March 04, 2024, 10:02:41 PM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case. its a tactic they use to get more time in Askgamblers as Askgamblers always include the details in the automatic email also its a common Stake answer to get more time in most of the cases against them |
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jeffyeps (OP)
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Activity: 42
Merit: 0
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March 04, 2024, 10:25:51 PM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case. https://talkimg.com/images/2024/03/04/yMJdg.jpegYea they give Stake like 90 hours each time to respond. They waited til 3 hours left to respond first time. And now time has ran out on the second 90 hours for response and i commented on it and it gave them more time to respond. They are being very very shady…. |
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AHOYBRAUSE
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March 05, 2024, 08:51:18 AM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case. Yea they give Stake like 90 hours each time to respond. They waited til 3 hours left to respond first time. And now time has ran out on the second 90 hours for response and i commented on it and it gave them more time to respond. They are being very very shady…. Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour. They actually believe the customer says "well then, guess I wait a little longer, no problem". I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha. That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away. |
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macedounius
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March 05, 2024, 11:54:14 AM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case. https://talkimg.com/images/2024/03/04/yMJdg.jpegYea they give Stake like 90 hours each time to respond. They waited til 3 hours left to respond first time. And now time has ran out on the second 90 hours for response and i commented on it and it gave them more time to respond. They are being very very shady…. Running away it seems... |
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jeffyeps (OP)
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Activity: 42
Merit: 0
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March 05, 2024, 10:00:50 PM |
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On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case. https://talkimg.com/images/2024/03/04/yMJdg.jpegYea they give Stake like 90 hours each time to respond. They waited til 3 hours left to respond first time. And now time has ran out on the second 90 hours for response and i commented on it and it gave them more time to respond. They are being very very shady…. Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour. They actually believe the customer says "well then, guess I wait a little longer, no problem". I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha. That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away. They have responded to ask gamblers !! and you are exactly right lol. Back to multi accounting and verification process !! |
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KosherMania
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Merit: 1
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March 05, 2024, 11:29:25 PM |
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i’m having similar problems. i think it’s about time bitcoin talk and other groups put some type of warning out there against stake. they are clearly a scam.
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AHOYBRAUSE
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March 06, 2024, 01:18:57 AM |
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Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour.
They actually believe the customer says "well then, guess I wait a little longer, no problem".
I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha.
That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away.
They have responded to ask gamblers !! and you are exactly right lol. Back to multi accounting and verification process !! Actually that's not true. They said whatever you entered in the verification 1 process doesn't match what you entered now. So maybe there was a typo in your name or address or something other, or the date of birth was entered wrong. You should check that again. I guess it was something about the address since you have already been level 2 verified before this happened. Funny thing thought that suddenly there is no word about a game investigation. Or maybe something else is going on here. Can you upload all communication showing what they sent you? About the game investigation and KYC process? Also a picture of your verification site. I thought you already have completed full KYC but it seems like you didn't. Did they follow up KYC and ask for different docs since you didn't pass it? They wrote there were no new documents sent since 19 days. Obviously some side is untruthful in this KYC situation, whether it's you or stake. |
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jeffyeps (OP)
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Activity: 42
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March 08, 2024, 02:37:52 AM
Last edit: April 02, 2024, 11:05:10 AM by Mr. Big |
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Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour.
They actually believe the customer says "well then, guess I wait a little longer, no problem".
I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha.
That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away.
They have responded to ask gamblers !! and you are exactly right lol. Back to multi accounting and verification process !! Actually that's not true. They said whatever you entered in the verification 1 process doesn't match what you entered now. So maybe there was a typo in your name or address or something other, or the date of birth was entered wrong. You should check that again. I guess it was something about the address since you have already been level 2 verified before this happened. Funny thing thought that suddenly there is no word about a game investigation. Or maybe something else is going on here. Can you upload all communication showing what they sent you? About the game investigation and KYC process? Also a picture of your verification site. I thought you already have completed full KYC but it seems like you didn't. Did they follow up KYC and ask for different docs since you didn't pass it? They wrote there were no new documents sent since 19 days. Obviously some side is untruthful in this KYC situation, whether it's you or stake. Very funny thing after this was the email i sent to stake accounts team after this response on ask gamblers. https://imgur.com/a/1MnlLjlTHIS IS SOOOO PATHETIC STAKE. After replying to Accounts Team via email i was again hit with the same road block. Nothing about resubmitting documents or anything. Just a no update and leave us alone email again. VERYY SHADY BUSINESS
STAKES RESPONSE AFTER ASK GAMBLER REPLY SAYING ITS DUE TO KYC VERIFICATION ISSUES. "Hello, Please be aware the information you have been given in this email thread is very clear. We will no longer be engaging in the back and forth emails until there is an update to the investigation which has been outlined on numerous occasions to you. Regards," THIS IS BEYOND SHADY!!!!!! EMAIL IMAGES IN LINK ABOVE. HOPEFULLY A BIGGER MEMBER CAN POST ACTUAL PICS IN HERE |
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GreenInk
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March 08, 2024, 02:48:39 AM
Last edit: March 08, 2024, 04:19:01 AM by GreenInk |
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Many if not all gambling business are operated by Trashy people, they take your money without problems, when it comes to giving it back, they find every excuse not to.
Pure filth.
I wont be using this website. Thanks for giving your feedback.
Advice you to seek legal action if they don't unlock your account. you will win this way.
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Saint-loup
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March 08, 2024, 10:47:37 PM
Last edit: March 08, 2024, 11:34:36 PM by Saint-loup |
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STAKES RESPONSE AFTER ASK GAMBLER REPLY SAYING ITS DUE TO KYC VERIFICATION ISSUES.
"Hello,
Please be aware the information you have been given in this email thread is very clear.
We will no longer be engaging in the back and forth emails until there is an update to the investigation which has been outlined on numerous occasions to you.
Regards,"
THIS IS BEYOND SHADY!!!!!!
EMAIL IMAGES IN LINK ABOVE.
HOPEFULLY A BIGGER MEMBER CAN POST ACTUAL PICS IN HERE
Don't hesitate to copy and paste the text of their emails or messages next to the links of your screenshots, as it's easier to find it back and to quote it. In addition picture links will likely be broken in several months/few years later. Their email thread is very clear indeed, they've obviously told BS to you and they don't even bother to apologize for that. While, again, we are not talking about $40 or even $400 here. I have no words. It's worrying. An event you wagered on is currently under investigation.
Your account will remain suspended until the completion of this investigation. https://talkimg.com/images/2024/02/24/Y5jlg.png |
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holydarkness
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Yes, I'm an asshole
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March 10, 2024, 06:59:45 PM |
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I can understand the annoyance, it's a very big amount being confiscated. If I may ask you to take one deep breath and help me understand better, have you "revised" your information and give the proper one that matches the entries between level 1 and level 2 KYC? As AHOYBRAUSE explained to you, maybe there was a typo or something that make the data you submitted for KYC level 2 doesn't match verbatim with the one you used to submit for level 1.
Have they facilitate you with a way to correct this? Or is there a way to correct it yourself manually? And have you try that?
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jeffyeps (OP)
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March 10, 2024, 09:41:45 PM |
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I can understand the annoyance, it's a very big amount being confiscated. If I may ask you to take one deep breath and help me understand better, have you "revised" your information and give the proper one that matches the entries between level 1 and level 2 KYC? As AHOYBRAUSE explained to you, maybe there was a typo or something that make the data you submitted for KYC level 2 doesn't match verbatim with the one you used to submit for level 1.
Have they facilitate you with a way to correct this? Or is there a way to correct it yourself manually? And have you try that?
Have you completely skipped over the emails between me and stake? After they told me on ask gamblers it is a kyc issue i then emailed accounts team to resolve. I was then hit with another stop messaging us email. They explained there is still an investigation despite what the official stake reply on ask gamblers and told me to stop messaging them they have outlined very clearly they will not be going back and forth until their “ investigation” is complete. Again if you read my last messages and imgur image you would see that ive tried to revise or re submit kyc documents. |
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