Stake Casino Scam Locking 45k$ Balance

[jeffyeps]

$43k Being Held In Account For about a month.



I have been playing on stake for over 3 years am Platinum 6



On 1/27 my account was randomly placed on suspension and was directed to reach out to accounts.



After reaching out to accounts team they said i was suspected of breaching TOS and specifically multi accounting and once i send in proper KYC Verification documents my account would be unsuspended ( At the time I am level 2 verified with multiple 5 figure withdraws )



After submitting the correct paperwork i was instructed to send in i was immediately hit with a random investigation " into one of the bets I had placed " and was told no further information would be provided and I would be updated once the investigation has been completed.



It has been about a month now with no update. After emailing them for updates weekly I was informed to stop reaching out they would not be going " back and forth " and an update would be provided once available ?

all pics of deposits emails and account here

https://imgur.com/a/GPKkKAC

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[crwth]

From reading the link you gave, I noticed that they said that the game that you wagered on is under investigation. Maybe they are looking into game manipulation or something. They are probably waiting for those results to come and make sure that they have verified the game or something. It took a while though.

Maybe there's no problem with you but just the game you wagered on and can't release funds yet.

[jeffyeps]

I have only bet on Sports lately. So unless there is an investigation into an NBA bet that isn't being publicly noted then I am super confused. Also why suspend whole balance and not just of said " investigated bet "

[acroman08]

reading the emails on screenshots you shared, it looks like there is not much that can be done but wait for them to contact you again and give an update to your case.

on one of the emails that were sent to you, I am curious what they meant when they said "An event you wagered on is under investigation", did they mean that the match you wagered on was under suspicion of match-fixing?

[jeffyeps]

reading the emails on screenshots you shared, it looks like there is not much that can be done but wait for them to contact you again and give an update to your case.

on one of the emails that were sent to you, I am curious what they meant when they said "An event you wagered on is under investigation", did they mean that the match you wagered on was under suspicion of match-fixing?

I don't understand how long I'm suppose to be waiting...It has been a month with 45k held.. Also they wont give any information, wont give me what exact bet is in question. Holding full balance even tho winnings are from multiple sports bets

[holydarkness]

I understand that the situation is: you've passed the KYC process as they requested, then they told you the violation you've been suspected to do in more details, and now you're waiting for a result of further investigation on a bet you placed?

Reuploading all of your images into talkimg so people can read it easier.

[jeffyeps]

I understand that the situation is: you've passed the KYC process as they requested, then they told you the violation you've been suspected to do in more details, and now you're waiting for a result of further investigation on a bet you placed?

Reuploading all of your images into talkimg so people can read it easier.

https://talkimg.com/images/2024/02/24/Y5YgC.png https://talkimg.com/images/2024/02/24/Y5ydb.png https://talkimg.com/images/2024/02/24/Y5JFv.png https://talkimg.com/images/2024/02/24/Y5VoH.png
https://talkimg.com/images/2024/02/24/Y5jlg.png https://talkimg.com/images/2024/02/24/Y516I.png

As you can see from the first email you can see the violations i have been suspected of was tos for multi accounting was asked to send in documents. then immediately after sent in documents for the tos violations a new "suspected issue". seems like arbitrary banning accounts is their specialty. With this kind of money tho this is very sketchy and will be involving fraud if i need too.

[Saint-loup]

From reading the link you gave, I noticed that they said that the game that you wagered on is under investigation. Maybe they are looking into game manipulation or something. They are probably waiting for those results to come and make sure that they have verified the game or something. It took a while though.

Maybe there's no problem with you but just the game you wagered on and can't release funds yet.

Why do they need to lock his whole balance if they just need to investigate one single bet? Do they think he doesn't need such amount of money? It's surprising for such a large sum to not bother to call the VIP customer by phone in order to apologize profusely and to explain the situation, instead of just sending half-rude generic emails like if he was a random teenager complaining about $100 lost. That's not very professional and honestly I don't understand how they've been allowed to get a formula 1 team with such practices.

[jeffyeps]

From reading the link you gave, I noticed that they said that the game that you wagered on is under investigation. Maybe they are looking into game manipulation or something. They are probably waiting for those results to come and make sure that they have verified the game or something. It took a while though.

Maybe there's no problem with you but just the game you wagered on and can't release funds yet.

Why do they need to lock his whole balance if they just need to investigate one single bet? Do they think he doesn't need such amount of money? It's surprising for such a large sum to not bother to call the VIP customer by phone in order to apologize profusely and to explain the situation, instead of just sending half-rude generic emails like if he was a random teenager complaining about $100 lost. That's not very professional and honestly I don't understand how they've been allowed to get a formula 1 team with such practices.

Yea i really have no other choice now but to start posting them on social and trying to go after the company and vip host legally

[AHOYBRAUSE]

Oh snap, they are doing you dirty.
It's funny how casino s sometimes come up with a random multi account suspicion and once KYC showed they they are wrong they randomly come up with a new accusation.
They could at least state which game they are talking about. If you actually only wagered on NBA this investigation has zero merit. As if YOU would have rigged and bet on NBA, haha. Also, these games are SO hard to rig, the chances of that happening are below 0.001%.

The kind of customer support and treatment is really terrible. They have 0 understanding that somebody that wagered as much as 10 million on their site ( and probably lost a lot doing that ) wants to know where they are standing.
42000$ is a lot of money, they don't care they you might depend on that.

Just saying don't bother us any long is a disgrace and shameful. Who wants to wait for months for them to maybe make a decision and maybe get back to you. Make this case public at askgamblers and other sites and hopefully you will get help.
I would also share this at the stake forum, just so people know what's going on.

I am also a platinum 5 VIP and it really worries me to read stories like that.

[Martingaleboy]

Oh snap, they are doing you dirty.
It's funny how casino s sometimes come up with a random multi account suspicion and once KYC showed they they are wrong they randomly come up with a new accusation.
They could at least state which game they are talking about. If you actually only wagered on NBA this investigation has zero merit. As if YOU would have rigged and bet on NBA, haha. Also, these games are SO hard to rig, the chances of that happening are below 0.001%.

The kind of customer support and treatment is really terrible. They have 0 understanding that somebody that wagered as much as 10 million on their site ( and probably lost a lot doing that ) wants to know where they are standing.
42000$ is a lot of money, they don't care they you might depend on that.

Just saying don't bother us any long is a disgrace and shameful. Who wants to wait for months for them to maybe make a decision and maybe get back to you. Make this case public at askgamblers and other sites and hopefully you will get help.
I would also share this at the stake forum, just so people know what's going on.

I am also a platinum 5 VIP and it really worries me to read stories like that.

most rigged games is from individual games from south east Europe or Russia like table tennis or darts
if he bet only on major leagues or big games i doubt any game will ever be placed under investigation .
i recommend avoiding betting on individual games  fromeast europe or russian games as its easy to be rigged and even if its not  rigged the casinos will use it as excuse

also Stake doesnt like the "Value betting" or simply if your account in sports betting s positive they won't like it .  i remember they sized a user  money simply because that user uses value betting and he was on profit
https://bitcointalk.org/index.php?topic=5400984.0

[jeffyeps]

Oh snap, they are doing you dirty.
It's funny how casino s sometimes come up with a random multi account suspicion and once KYC showed they they are wrong they randomly come up with a new accusation.
They could at least state which game they are talking about. If you actually only wagered on NBA this investigation has zero merit. As if YOU would have rigged and bet on NBA, haha. Also, these games are SO hard to rig, the chances of that happening are below 0.001%.

The kind of customer support and treatment is really terrible. They have 0 understanding that somebody that wagered as much as 10 million on their site ( and probably lost a lot doing that ) wants to know where they are standing.
42000$ is a lot of money, they don't care they you might depend on that.

Just saying don't bother us any long is a disgrace and shameful. Who wants to wait for months for them to maybe make a decision and maybe get back to you. Make this case public at askgamblers and other sites and hopefully you will get help.
I would also share this at the stake forum, just so people know what's going on.

I am also a platinum 5 VIP and it really worries me to read stories like that.

Yea its quite scary what they are doing. I have opened complaints on CasinoGurus and AskGamblers. Unfortunately CasinoGurus wont take the complaint because it is sportsbook related but AskGamblers did so i am waiting.

Also yes only NBA and NCAA games which like you said are impossible for me to fix...

here are pics of the bets
https://imgur.com/a/PuCggDe

[a581aa]

While some minor leagues are susceptible to manipulation, the idea that the NBA can be easily manipulated seems unlikely. Stake appears to favor members less concerned about fair competition, aiming to retain those willing to engage in manipulative games for greater profits. If members profit in games that the casino cannot manipulate, they may use any reason to prevent players from withdrawing funds, compensating for their own losses.

On video platforms, you might see individuals winning big prizes on Stake's slot machines, but this only conceals the tragic reality of numerous players losing everything. Behind these jackpot victories lies the financial distress of countless members. If smaller league casinos genuinely care about avoiding manipulation, they can choose to lower betting limits to minimize potential losses or even directly shut down matches susceptible to manipulation. These are issues that casinos can actively address, but Stake seems more willing to wait for more unsuspecting or intentional members to participate in these events and then, seemingly justifiably, confiscate funds, even the initial capital. This is concerning. Stake is no longer the reputable casino it once was, built on word of mouth and credibility.

[jeffyeps]

Oh snap, they are doing you dirty.
It's funny how casino s sometimes come up with a random multi account suspicion and once KYC showed they they are wrong they randomly come up with a new accusation.
They could at least state which game they are talking about. If you actually only wagered on NBA this investigation has zero merit. As if YOU would have rigged and bet on NBA, haha. Also, these games are SO hard to rig, the chances of that happening are below 0.001%.

The kind of customer support and treatment is really terrible. They have 0 understanding that somebody that wagered as much as 10 million on their site ( and probably lost a lot doing that ) wants to know where they are standing.
42000$ is a lot of money, they don't care they you might depend on that.

Just saying don't bother us any long is a disgrace and shameful. Who wants to wait for months for them to maybe make a decision and maybe get back to you. Make this case public at askgamblers and other sites and hopefully you will get help.
I would also share this at the stake forum, just so people know what's going on.

I am also a platinum 5 VIP and it really worries me to read stories like that.

most rigged games is from individual games from south east Europe or Russia like table tennis or darts
if he bet only on major leagues or big games i doubt any game will ever be placed under investigation .
i recommend avoiding betting on individual games  fromeast europe or russian games as its easy to be rigged and even if its not  rigged the casinos will use it as excuse

also Stake doesnt like the "Value betting" or simply if your account in sports betting s positive they won't like it .  i remember they sized a user  money simply because that user uses value betting and he was on profit
https://bitcointalk.org/index.php?topic=5400984.0

Yea i dont bet on sketchy random games like those.
Only regulated sports such as NBA NCAA NFL
As you can see from these images
https://imgur.com/a/PuCggDe

While some minor leagues are susceptible to manipulation, the idea that the NBA can be easily manipulated seems unlikely. Stake appears to favor members less concerned about fair competition, aiming to retain those willing to engage in manipulative games for greater profits. If members profit in games that the casino cannot manipulate, they may use any reason to prevent players from withdrawing funds, compensating for their own losses.

On video platforms, you might see individuals winning big prizes on Stake's slot machines, but this only conceals the tragic reality of numerous players losing everything. Behind these jackpot victories lies the financial distress of countless members. If smaller league casinos genuinely care about avoiding manipulation, they can choose to lower betting limits to minimize potential losses or even directly shut down matches susceptible to manipulation. These are issues that casinos can actively address, but Stake seems more willing to wait for more unsuspecting or intentional members to participate in these events and then, seemingly justifiably, confiscate funds, even the initial capital. This is concerning. Stake is no longer the reputable casino it once was, built on word of mouth and credibility.

Yea stake was great been a member since '21 only played slots and originals til about a month ago decided to give their sportsbook a try and man was I in for a rude awakening. Seems like they love arbitrary suspending accounts and stealing money lately. Eventually they will have to answer to this. My lawyer is putting in a complaint with the correct regulator of the license they carry here in MX. Also been putting my VIP HOST publicly on blast since that's the only real contact I have with the company and she is no help with very slow replies now. I was able to reverse image search her and find all info in support if I need to legally need to go after all parties involved.

[AHOYBRAUSE]

Yea i dont bet on sketchy random games like those.
Only regulated sports such as NBA NCAA NFL
As you can see from these images
https://imgur.com/a/PuCggDe

Yeah I guess they accuse you of personally knowing Malik Beasley or Jontay Porter . It's obvious you told them to NOT get more than 3 rebounds.
Since they are friends of yours they did you a solid.  
Guess what scares them is you going from medium 3 digit amounts in NCAA games to high 4 digit amounts on something as risky and hard to bet (and easy to influence if you would ACTUALLY know players, which you don't) as player props.

Well, stake doesn't like winners at sports, that is apparent. I also got limited before, real fast.
You really did high risk bets there with high amounts, nice picks I must admit! And now they try to free roll you even though the risk was on your side and the odds in their favour.
Hopefully you will get your money, let this be a lesson for you. Time to move to a new site, sports odds are a joke at stake anyway in my opinion.

[jeffyeps]

Yea i dont bet on sketchy random games like those.
Only regulated sports such as NBA NCAA NFL
As you can see from these images
https://imgur.com/a/PuCggDe

Yeah I guess they accuse you of personally knowing Malik Beasley or Jontay Porter . It's obvious you told them to NOT get more than 3 rebounds.
Since they are friends of yours they did you a solid.  
Guess what scares them is you going from medium 3 digit amounts in NCAA games to high 4 digit amounts on something as risky and hard to bet (and easy to influence if you would ACTUALLY know players, which you don't) as player props.

Well, stake doesn't like winners at sports, that is apparent. I also got limited before, real fast.
You really did high risk bets there with high amounts, nice picks I must admit! And now they try to free roll you even though the risk was on your side and the odds in their favour.
Hopefully you will get your money, let this be a lesson for you. Time to move to a new site, sports odds are a joke at stake anyway in my opinion.

The days before i bet the ncaa games i made a ton of bets. First day playing on stake sportbook. Fired 80k in bets for a return of 100k. Withdrew no problem. Re deposited 7kish to fire on the ncaa games. Won those got balance to 10ish (was still able to withdraw no problem ). Then fired the Malik Beasley and Jontay Porter bets amd like you said was still in their favor as i bet under 3.5 rebounds on Malik and him getting 3 making it very close also in a 2 leg parlay... Hopefully this gets resolved ..

[cabron]

Oh snap, they are doing you dirty.
It's funny how casino s sometimes come up with a random multi account suspicion and once KYC showed they they are wrong they randomly come up with a new accusation.
They could at least state which game they are talking about. If you actually only wagered on NBA this investigation has zero merit. As if YOU would have rigged and bet on NBA, haha. Also, these games are SO hard to rig, the chances of that happening are below 0.001%.

The kind of customer support and treatment is really terrible. They have 0 understanding that somebody that wagered as much as 10 million on their site ( and probably lost a lot doing that ) wants to know where they are standing.
42000$ is a lot of money, they don't care they you might depend on that.

Just saying don't bother us any long is a disgrace and shameful. Who wants to wait for months for them to maybe make a decision and maybe get back to you. Make this case public at askgamblers and other sites and hopefully you will get help.
I would also share this at the stake forum, just so people know what's going on.

I am also a platinum 5 VIP and it really worries me to read stories like that.

most rigged games is from individual games from south east Europe or Russia like table tennis or darts
if he bet only on major leagues or big games i doubt any game will ever be placed under investigation .
i recommend avoiding betting on individual games  fromeast europe or russian games as its easy to be rigged and even if its not  rigged the casinos will use it as excuse

also Stake doesnt like the "Value betting" or simply if your account in sports betting s positive they won't like it .  i remember they sized a user  money simply because that user uses value betting and he was on profit
https://bitcointalk.org/index.php?topic=5400984.0

Yea i dont bet on sketchy random games like those.
Only regulated sports such as NBA NCAA NFL
As you can see from these images
https://imgur.com/a/PuCggDe

You're good at this. You are winning it right so I'm not sure if hedging this way is illegal but I have done this several times to minimize loss and my account is still okay.  It could be because you are wagering a large amount though and I'm not.

I don't think this is rigged. This is NBA and I guess they are going to extend this investigation for a long time to find out something more. I would love to learn how you do it.

[Martingaleboy]

can anyone  ping @stunna  to check this case ?

[holydarkness]

can anyone  ping @stunna  to check this case ?

Stunna has been away for a while now, most likely taking a more passive role as Stake have assigned many representative to tackle several different "divisions" on this forum. They have someone constantly monitoring this board and I believe they've been made aware of the situation by that user.

I understand that the situation is: you've passed the KYC process as they requested, then they told you the violation you've been suspected to do in more details, and now you're waiting for a result of further investigation on a bet you placed?

Reuploading all of your images into talkimg so people can read it easier.
[...]

As you can see from the first email you can see the violations i have been suspected of was tos for multi accounting was asked to send in documents. then immediately after sent in documents for the tos violations a new "suspected issue". seems like arbitrary banning accounts is their specialty. With this kind of money tho this is very sketchy and will be involving fraud if i need too.

As you've passed the KYC and they're now undergoing an investigation of the "odd bets", all you [and they] can do is wait. Unless I am mistaken, the sportbook provider will be the one undergoing such investigation, not Stake themselves. Thus, they can't expedite or prolong the investigation as it it out of their hand.

Rest assured that if your bet are clean, it will be cleared without any further issue.

[jeffyeps]

can anyone  ping @stunna  to check this case ?

Stunna has been away for a while now, most likely taking a more passive role as Stake have assigned many representative to tackle several different "divisions" on this forum. They have someone constantly monitoring this board and I believe they've been made aware of the situation by that user.

I understand that the situation is: you've passed the KYC process as they requested, then they told you the violation you've been suspected to do in more details, and now you're waiting for a result of further investigation on a bet you placed?

Reuploading all of your images into talkimg so people can read it easier.
[...]

As you can see from the first email you can see the violations i have been suspected of was tos for multi accounting was asked to send in documents. then immediately after sent in documents for the tos violations a new "suspected issue". seems like arbitrary banning accounts is their specialty. With this kind of money tho this is very sketchy and will be involving fraud if i need too.

As you've passed the KYC and they're now undergoing an investigation of the "odd bets", all you [and they] can do is wait. Unless I am mistaken, the sportbook provider will be the one undergoing such investigation, not Stake themselves. Thus, they can't expedite or prolong the investigation as it it out of their hand.

Rest assured that if your bet are clean, it will be cleared without any further issue.

Real question tho how long would be an adequate time until i should worry i am being taken advantage of? Has been over 30 days already…

Also made a complaint on ask gamblers and stake will not respond even after the 78 hours provided to reply to complaint and ask gamblers calling them into the chat saying no response will result in a lower score on their site…