Stake; one couple two accounts illegal?

[CryptSafe]

You should always read the ToS of any casino or whatever site that needs you to deposit and withdraw of funds before you deposit any funds into it. You have gone against the casino's rule, and I don't think the anything can be done because the chance is very slim.

You should take your mind of withdrawing the money because your money is gone. Some gamblers didn't even have a second account, but sometimes when they win big, some casino deprives them from withdrawal saying that they have a second account, and for that reason they will not give them access to withdraw. Yours is very clear, so don't expect any miracle. You can open an account with a different reputable casino to continue gambling, and see if you will be lucky again.

It is unfortunate that they never hid to instructions all because they were ignorant of reading terms of service and it dawned on them now that they won big and wanting to withdraw.
As it is now, greed caused them to get registered with another account because they should have sticked to  their initial account and follow instruction they got from the account  so as to gain access to their wins but they were quick enough to register another account just to take advantage of a possible bug which I think they should be aware of and it was unfortunate that they were caught and account blocked.

[AbuBhakar]

Yes you are all right and I understand my mistake.
I just have to hope Stake will understand my situation. At this point, there is nothing else I can do. I admitted my guilt and the reason for it.

For the person asking how much we bet, we were betting around $2000 per game. I don’t know exactly how many but around 20 games would be my guess. The last day we won all 6 bets which resulted in the ban. At that time I thought it was just a problem from the account. The support should have told us that they banned us because we won and can’t play again in my opinion but it doesn’t matter after all. If making a new account from the same household is restricted, then again, i am guilty.

Again, thank you all for the quick answers.

I think you can still recover your deposit funds but I doubt the winning amount is still possible to recover because they will surely use the ToS violation. You are considered already as high roller and your account is probably gaining bonuses from weekly reload and rakeback for VIP rewards. This is one of the main reason why Stake doesn’t like multiple account since their benefits sometimes get abused.

Your case clearly doesn’t show any abused assuming that you are telling the truth here. You didn’t mention if they already send you refund for your deposit, Did they refund you already because holding it is against the law.

[Rufsilf]

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

[acroman08]

Yes you are all right and I understand my mistake.
I just have to hope Stake will understand my situation. At this point, there is nothing else I can do. I admitted my guilt and the reason for it.

For the person asking how much we bet, we were betting around $2000 per game. I don’t know exactly how many but around 20 games would be my guess. The last day we won all 6 bets which resulted in the ban. At that time I thought it was just a problem from the account. The support should have told us that they banned us because we won and can’t play again in my opinion but it doesn’t matter after all. If making a new account from the same household is restricted, then again, i am guilty.

Again, thank you all for the quick answers.

I think you can still recover your deposit funds but I doubt the winning amount is still possible to recover because they will surely use the ToS violation. You are considered already as high roller and your account is probably gaining bonuses from weekly reload and rakeback for VIP rewards. This is one of the main reason why Stake doesn’t like multiple account since their benefits sometimes get abused.

Your case clearly doesn’t show any abused assuming that you are telling the truth here. You didn’t mention if they already send you refund for your deposit, Did they refund you already because holding it is against the law.

on the ToS I shared on my first post here on the thread, stake considers what OP did as abuse, they tried to bypass the betting limit restriction by creating a new account which is also most likely the reason why their account got banned. as for the funds, on the Terms and Conditions they also mentioned that stake will be "entitled to retain the funds", not sure if they are only talking about the winnings or if the deposit is included too.

[dothebeats]

Yes you are all right and I understand my mistake.
I just have to hope Stake will understand my situation. At this point, there is nothing else I can do. I admitted my guilt and the reason for it.

For the person asking how much we bet, we were betting around $2000 per game. I don’t know exactly how many but around 20 games would be my guess. The last day we won all 6 bets which resulted in the ban. At that time I thought it was just a problem from the account. The support should have told us that they banned us because we won and can’t play again in my opinion but it doesn’t matter after all. If making a new account from the same household is restricted, then again, i am guilty.

Again, thank you all for the quick answers.

I think you can still recover your deposit funds but I doubt the winning amount is still possible to recover because they will surely use the ToS violation. You are considered already as high roller and your account is probably gaining bonuses from weekly reload and rakeback for VIP rewards. This is one of the main reason why Stake doesn’t like multiple account since their benefits sometimes get abused.

Your case clearly doesn’t show any abused assuming that you are telling the truth here. You didn’t mention if they already send you refund for your deposit, Did they refund you already because holding it is against the law.

on the ToS I shared on my first post here on the thread, stake considers what OP did as abuse, they tried to bypass the betting limit restriction by creating a new account which is also most likely the reason why their account got banned. as for the funds, on the Terms and Conditions they also mentioned that stake will be "entitled to retain the funds", not sure if they are only talking about the winnings or if the deposit is included too.

It could be everything including the deposit. But for a platform as big as Stake, they could always go with returning the deposit to the gambler and just ban them indefinitely. Then again, gambling platforms are not known to be very lenient when it comes to abusers of their platform, so everything might be held by Stake until the very end regardless of the pleas of the user.

Ignorance of the terms does not absolve them from committing abuse. They know that they wanted to play around that betting restrictions, so there obviously was an intent to bypass the terms, regardless of if they know what they're doing or not.

[Danydee]

on the ToS I shared on my first post here on the thread, stake considers what OP did as abuse, they tried to bypass the betting limit restriction by creating a new account which is also most likely the reason why their account got banned. as for the funds, on the Terms and Conditions they also mentioned that stake will be "entitled to retain the funds", not sure if they are only talking about the winnings or if the deposit is included too.

Ok, show me where they are allowed to limit a single player in regards to his performances! ??

https://stake.com/policies/sportsbook


@Stuna

[ryzaadit]

" Stake " imposing limits after winstreak ?? !   This would be the first time I heard about such a case. Stake is a reputed casino and is not known for this kind of "unfair" practices!  It will sounding very bad if Stake really started making such practices/maneuvers!

Just want to comment on these one.

Casino hate losing, so they can limit your self. Have you hear on (Landbase) casino, they back off people who are can counted the card even they're on the losing. Feel free take  a look on youtube. Meanwhile on (sportsbook), It's one of the sector gambling while you can have a good chance/odds wins against the casino. If they knew you a pro and not a fish mostly they will limit the amount you can bet (to avoided user can recovery with martingale due they're a pro).

You can take a look on youtube and google with topic limit sportsbook, etc. It's real, they can limit your self even in landebase (real) casino.

[YOSHIE]

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

You should register on a different casino site and not use the same Android/Laptop, if you register with the same Android, of course your IP will be detected, of course they think it's multi-account, in general online casinos prohibit that.

I think the Stake casino doesn't believe you are the wife of a husband whose account has been blocked, this is a complicated situation to solve, because they can think that women can be hired to prove documents, This situation is not easy to solve, however, there is no harm in convincing them (Stake.com) in a situation like now.

In the future, if your account is blocked on one of the online casino sites, don't register with the same place, look for a new place to start fresh, so that your IP is not detected.

[Synchronice]

Yes you are all right and I understand my mistake.
I just have to hope Stake will understand my situation. At this point, there is nothing else I can do. I admitted my guilt and the reason for it.

For the person asking how much we bet, we were betting around $2000 per game. I don’t know exactly how many but around 20 games would be my guess. The last day we won all 6 bets which resulted in the ban. At that time I thought it was just a problem from the account. The support should have told us that they banned us because we won and can’t play again in my opinion but it doesn’t matter after all. If making a new account from the same household is restricted, then again, i am guilty.

Again, thank you all for the quick answers.

While that's actually true that it's your fault what happened, I want to say that casinos aren't angels either. It's not right when casinos ask for KYC documents and other verification methods when someone wins and wants to withdraw, they don't think about this when their player loses.
Contact Stake many times and explain your situation. I think you might have to prove that you two are husband and wife and both of you acted independently from each other when you were creating an account. I don't know much about cases like this one but hope everything will be alright.

[Kakmakr]

I hope you created these accounts and also verified it with your own documents, because then it will be proven that you are not the same person that are creating multiple accounts.

I think what happened was that you might be using another account on another site and that the Sport book provider flagged your account for something illegal.... then your other accounts on other sites gets limited too, because your IP address gets flagged. 

[Zadicar]

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

People would really be just that be able to realize things on the time that they would really be suffering those issues or withdrawal problems. If they would really be tending back to read up those terms and conditions
then this is the time that they would really be telling into themselves that they should have done on reading up those terms before they do play or make a new account. Most of the time on which
multi-account is really that prohibited specially if its been used into some abuse of bonuses or some sort. Whenever you do win up something then it cant be avoided for the casino to make
out some checks and if ever they've seen violation then expect that they would be coming up with this kind of actions.

[livingfree]

Yes you are all right and I understand my mistake.
I just have to hope Stake will understand my situation. At this point, there is nothing else I can do. I admitted my guilt and the reason for it.

For the person asking how much we bet, we were betting around $2000 per game. I don’t know exactly how many but around 20 games would be my guess. The last day we won all 6 bets which resulted in the ban. At that time I thought it was just a problem from the account. The support should have told us that they banned us because we won and can’t play again in my opinion but it doesn’t matter after all. If making a new account from the same household is restricted, then again, i am guilty.

Again, thank you all for the quick answers.

It's written on the TOS.

They will say that they understand your mistake but a mistake is a mistake and you have to bear with the consequences. I just hope that whatever is in there will be refunded to you but there's no way that they'd remove the blocking.

A lesson for you to bring that in all casinos, you need to read about these multi accounting and you need to take that on note if both of you husband and wife gambles at the same time.

[acroman08]

on the ToS I shared on my first post here on the thread, stake considers what OP did as abuse, they tried to bypass the betting limit restriction by creating a new account which is also most likely the reason why their account got banned. as for the funds, on the Terms and Conditions they also mentioned that stake will be "entitled to retain the funds", not sure if they are only talking about the winnings or if the deposit is included too.

Ok, show me where they are allowed to limit a single player in regards to his performances! ??

https://stake.com/policies/sportsbook


@Stuna

I may not be able to find it there but it does happen. apart from this thread, there is another gambler who posted a thread(link below) complaining that he has been limited on stake.com and is being brushed off by customer service and being told to bet less. also, according to the guy he is still in loss profit and feels that being limited after losing so much is extremely unfair.

it would be nice if the OP there could show screenshots of his conversation with their customer service.

Stake.com - unethical practices on limitting losing players

[Rufsilf]

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

People would really be just that be able to realize things on the time that they would really be suffering those issues or withdrawal problems. If they would really be tending back to read up those terms and conditions
then this is the time that they would really be telling into themselves that they should have done on reading up those terms before they do play or make a new account. Most of the time on which
multi-account is really that prohibited specially if its been used into some abuse of bonuses or some sort. Whenever you do win up something then it cant be avoided for the casino to make
out some checks and if ever they've seen violation then expect that they would be coming up with this kind of actions.

Yes, given that casinos are based on probability and are therefore cautious, we should be prepared for this kind of circumstance. That is why I think it makes sense that when a player wins a lot, someone would assume that person has a skill advantage, has discovered a flaw in the game, or is possibly cheating. As a result, they must ensure that the game is fair, your wins are real, and you follow their rules and regulations when playing by checking in to your account.

[Wiwo]

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

The thing is that, stake didn't just block the account without any significant reasons, and from the look of things, the ops already violated the rules before even knowing that having multiple accounts under the same IP will result in account abuse which it conciquencies is blockage of account and with all the found in it, and in this case, the husband and wife committed a violation of the casino rules and their law will take it course.

My only worries is that, hope the players did not make huge deposits on the account before it was frozen?

[Rufsilf]

Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?

I will provide all the documents required but I would like to know first if what we did was prohibited or not.

Of course, it is against the rules to register for many accounts at a casino, especially if you know that the establishment is reliable and has been around for a while. This merely shows that you're unaware of their terms and conditions. Even though you may win games in a row, I believe they will have to check your account and have the authority to freeze it if they discover anything suspicious. It really isn't their fault since the casino is merely trying to protect itself from being taken advantage of by some players. I understand how unpleasant it can be to be in a scenario where you are winning but fate has other ideas, which just makes things more difficult.

The thing is that, stake didn't just block the account without any significant reasons, and from the look of things, the ops already violated the rules before even knowing that having multiple accounts under the same IP will result in account abuse which it conciquencies is blockage of account and with all the found in it, and in this case, the husband and wife committed a violation of the casino rules and their law will take it course.

My only worries is that, hope the players did not make huge deposits on the account before it was frozen?

It's unfortunate that the couple is in such terrible circumstances, but there is nothing we can do about it. Perhaps this will teach them a lesson so that the next time they gamble, they will already be aware of the potential consequences of failing to read the terms and conditions of the casino. Since it was so lengthy to read and at times the words were too small for my eyesight, I am aware that many people—including myself—are too lazy to read it, but I think it's a useful first step that we should take to ensure a simple and enjoyable gambling experience.

[khaled0111]

Ok, show me where they are allowed to limit a single player in regards to his performances! ??

https://stake.com/policies/sportsbook

I found this in their ToS:

10.1 You are allowed to place Your bets/wagers on the markets/products offered in the Website. Stake is not obliged to accept any bet/wager from You and bets/wagers will only be deemed as valid and finalised, and therefore as accepted by Stake, when You receive the confirmation from Stake of the acceptance of Your bet/wager.

Maybe it doesn't explicitly state that they can limit account but it still gives them the right to reject any bet they want such as a bet which exceeds a certain amount.

For the record, I do not endorse such practices but we can't deny most sportsbook do it and they do it mainly to protect their business.

[serjent05]

1/ So if his wife was playing too, it makes they are two individuals playing there.. so thay have no right to have two accounts then ??

@OP's story is clear that they created a new account to avoid the first account's limitation and @OP already admitted that they are in the wrong.  Regardless, if the TOS stated 1 IP per player, what ever our reason is, if we use 1 IP for two accounts, it is an obvious violation of their terms of service.  Better stop playing than being caught and be sorry.

2/ Which limitation? is this is stated on TOS ??  Limitation of players is (unethical) weird practice that sportsbooks do but without admitting it directly.. they always hide behind fake justifications when they do that!

It is indeed unethical but the regulation does not forbid nor see this as provider exploiting the players.  It is normal for the company to protect its interests.  They limit the bet size but do not prevent the person from withdrawing.  So the player can withdraw the money and look for another casino that won't limit their wagering amount. But if  the player starts creating a new account, this is considered as an action to circumvent the restriction and is a bannable offense.

Stake won't understand the this mistake unless you make them realize your mistake, prove to them that you and your husband are on this together, and make sure your husband also pass KYC too, this is the only way forward.

From @OP story, I don't think stake will reconsider since creating a new account is purposely done to circumvent the limitation of the other account.  It is a clear violation of the TOS and I think doing KYC won't help either. Just read this clause of the TOS again and see how they failed to follow the TOS.

Multiple Accounts
4.9 Only one Stake Account per Player is allowed. Should You attempt or successfully open more than one Stake Account, under Your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Stake Account, Stake will be entitled to immediately close all Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.
4.10 Should Stake have reason to believe that You have registered and/or used more than one Stake Account, or colluded with one or more other individuals using a number of different Stake Accounts, Stake shall be entitled to deem such accounts as constituting multiple Stake Accounts, and suspend or close all such Stake Accounts. Stake will also be entitled to retain the funds till the Player proves that he did not attempt to create multiple accounts.

Lets hope Stake will be considerate and allow them to withdraw their deposit.

[Wiwo]

It's unfortunate that the couple is in such terrible circumstances, but there is nothing we can do about it. Perhaps this will teach them a lesson so that the next time they gamble, they will already be aware of the potential consequences of failing to read the terms and conditions of the casino. Since it was so lengthy to read and at times the words were too small for my eyesight, I am aware that many people—including myself—are too lazy to read it, but I think it's a useful first step that we should take to ensure a simple and enjoyable gambling experience.

Yeah I agree with you on the need to read the casino terms and conditions before taking any actions, because from the explanation of the woman we can easily see that the family violated the rules of stake outrightly and since the circumstances that lead to the first account being blocked is related to abuse of rules, it could have been better that the couple moved to other casino's aside from stake if their want to continue playing and at most safest manners, but they choose to stay on stake which was their biggest mistake.

Sometimes it even more better to read over and over any terms and conditions so as to get better understanding of what is at play before one even set out to use such services.

[paxmao]

That should not be illegal nor even questioned, two people can have two accounts regardless of the internal contracts they have between themselves, that is just common sense. Even the Terms and Conditions could be challenged if they include such as provision, because each person is an independent legal entity unless they agree to be sharing some responsibilities (e.g. a mortgage).