KINEKO.io - refusing to payout

[Stokesbomb]

Hi,

I'm looking some advice,


I opened an account with Kineko and made a withdrawal, then made another deposit and played and made a profit and tried to withdraw. Kineko refused my withdrawal and said I had multiple accounts, I said I don't and have only ever used one account and my coinbase would reflect that with deposits as well as my IP address etc. Then the narrative changed to I've used cheating software on their sports book, all because I use the cash out system to cash out my bets if they aren't going well, at a lower value. An some bets went on to win and others to lose, all part of it.

Anyway, because of this they closed my account even though I'd a balance of £900 and they're refusing to pay out. I contacted casino guru but as Kineko are claiming it's a sports book issue even though I used their casino and sports book, it means casino guru can't help.

Would anyone have any advice for me or is it just a lost cause? The money is one thing but out of sheer principle I'm finding it hard to just let it go as it seems all they've done is scam me from my winnings.

Any help is much appreciated.

Thanks,

Aaron

[Cantsay]

I just searched through ninjastic. space but I couldn't find any of their ann thread, which means that they didn't have any representative that's going to look into your case and probably help you resolve it.

Anyway, because of this they closed my account even though I'd a balance of £900 and they're refusing to pay out. I contacted casino guru but as Kineko are claiming it's a sports book issue even though I used their casino and sports book, it means casino guru can't help.

I can see that the site was reviewed by BTCGUSOso the only thing I'd advice you to do is to probably send a pm to efialtis, if there's any way he can help you contact them.

And please if you know you did anything wrong that might have resulted in them blocking your account then don't bother sending the pm. I saw a case of withdrawal delay in the past and he was able to help with the case that's why I'm also suggesting it.  

[Stokesbomb]

Thanks very much for the response and advice. Honestly, I wouldn't be wasting my time if I'd known I'd did something wrong. The money aspect is annoying but the sheer principle has left me with a sour taste and that's why I wanted advice on it. I've messaged efialtis and hopefully they're of help.

Appreciate you responding also and hopefully get somewhere and if not, then hopefully others think twice before using this website by seeing my post.

Thanks,

Aaron

[acroman08]

If I remember correctly someone made a complaint about that casino several weeks ago but I remember the domain name being kineko.com and not .io. anyway, the guy had a pending withdrawal on the casino that lasted for months but last I saw the thread the complainant got his issue resolved and was finally able to withdraw his funds.

you should try contacting efialtis(as Cantsay suggested), he might be able to help you get in contact with them and hopefully get the issue resolved(but I am not really sure if he can do anything) if you really didn't break any of the casino's rules.

if it is possible, would you mind sharing screenshots of your conversation with the casino's support to back up your claims against the casino?

edit:here's the complaint thread that I was talking about Kineko.com Withdrawal in status pending 3 month

[ScamViruS]

There are already complaints against this casino for withholding withdrawal, same happened to you, such casinos always have excuses ready for how to withhold their customers' funds. Now how long you have to wait to take withdrawal is the biggest concern. If you have more evidence to make your complaint stronger, add it here so that you can understand how their support team communicated with you. It would be clear if your funds are withheld by them without any reason.

[Stokesbomb]

Thanks guys I appreciate the support. I've screenshots of the conversation had but they didn't give very much information at all. Not sure how to attach documents on here as I'm new but I can email them across if someone can help me.


This was their response on casino guru -

Dear Stokesbombs, Dear Casino Guru Team,



The player account was closed due to multiple breaches of our Terms and Conditions.



(1) User created multiple accounts to circumvent Sports Risk management limits set for him. (Proof has been privately shared with Casinoguru representative)



(2) Based on evidence provided by our external risk management team, the account has been closed due to the observed use of software to systematically abuse our sports bet cashout system. All associated bets have been reversed.


Casino guru said because they're claiming a sports book issue they can't investigate. Casino guru never received evidence of multiple accounts because there was none. I was a new player with one account. I made one withdrawal the week previously and because I made a profit, they're saying I abused the cash out button even if at times my bets went on to win and others lose.

Honestly makes no sense,  I had an issue the night before with them as it wasn't letting me wager more than $20 at a time, so I said could they fix this or id have to use another site. Next day then I get account blocked and I'm being accused of multiple accounts. Then when complaining via casino guru it's sports book being able to cheat their system.. which is unheard of to me.

Now I'm left in limbo.. it just appeared to me they knew I'd likely leave after their service not being great so they refused to pay out following day and make up all the sketchy excuses. Please avoid.. and it is kineko.com sorry not .io.

Thanks for all the responses.. really appreciate any help I can get.

[JeromeTash]

Thanks guys I appreciate the support. I've screenshots of the conversation had but they didn't give very much information at all. Not sure how to attach documents on here as I'm new but I can email them across if someone can help me.

Just upload the screenshots to a third party image hosting site like talkimg.com and then share the generated links to the uploaded images here. That should be good enough for other members to access and check.

Casino guru said because they're claiming a sports book issue they can't investigate. Casino guru never received evidence of multiple accounts because there was none. I was a new player with one account. I made one withdrawal the week previously and because I made a profit, they're saying I abused the cash out button even if at times my bets went on to win and others lose.

Yeah, casinoguru does not help solve sportsbook related issues. Maybe try making a complaint on Askgamblers as well and wait for the outcome.  Keep making noise on different media, possibly they will be compelled to look into the issue and maybe provide a clear picture.

[Stokesbomb]

Hi,

Thanks, I'll try ask gamblers. Casino guru give me another few sites to try also but nothing back yet. I think I've uploaded it right below. Thanks again for all the help.

https://talkimg.com/images/2024/03/07/yJTGC.png
https://talkimg.com/images/2024/03/07/yJI7I.png
https://talkimg.com/images/2024/03/07/yJzKv.png
https://talkimg.com/images/2024/03/07/yJtfb.png
https://talkimg.com/images/2024/03/07/yJNHH.png
https://talkimg.com/images/2024/03/07/yJEIg.png
https://talkimg.com/images/2024/03/07/yJ3ad.png

[kaicline]

I hope this gets resolved soon, more and more sites keeps popping up like this.

[Stokesbomb]

It's honestly so frustrating.. an the major downfall with being decentralised is having cowboys like this website just steal of customers when they feel like it.

[JeromeTash]

It's honestly so frustrating.. an the major downfall with being decentralised is having cowboys like this website just steal of customers when they feel like it.

Absolutely frustrating. Unfortunately, most of those websites have nothing to do with decentralization. In fact, they are centralized and are only looking for people to scam. With Decentralization, you have custody and control over your own funds and therefore should be very careful where you spend them.
There are so many scammers lurking around waiting to pounce of you. Always do your own research and if you are not sure of the casino. You can ask for opinions from the community members. They will you with any necessary information

[ScamViruS]

I've just had exactly the same...
I have had a message stating I have multiple accounts see screenshot..

That means they are doing this on purpose, and many more are being scammed by them. They come up with a variety of excuses to mislead people to create issues with their accounts and at one point take control of that user's account. I hope more people like you who have been scammed by them come forward and share what happened to them, this will expose their true colors and make the whole community safer.

[stompix]

I've just had exactly the same...
I have had a message stating I have multiple accounts see screenshot...this is a scam I only have this account and have only played the slots I can provide evidence via BTC transactions, bank statements, IP logs etc.. I have one username and one password. I have received a reply from both sunseven-nv and ANTILLEPHONE N.V. the casino license holders that are associated with kineko.com and both deny them as being licensed by them (so who is the license with, ask gamblers page for kineko.com has sunseven-nv listed)

Mind sharing proof of those and these are really on a different level than just scamming a user.
Or if you don't want to share it why don't you forward those to askgamblers or ask them to verify themselves, if they find out that and blacklist them it will do way more than just mentioning this in a topic on Bitcointalk.
Of course, everything is based on that being real.

Now, one other thing I saw on askgamblers
https://www.askgamblers.com/online-casinos/reviews/kineko-casino

A ton of Polish reviews in March, and specifically on the 4th, this looks like manipulated ratings.

[holydarkness]

I wonder if this Saplings guy has a serious situation with this casino or just trying to throw muds. His post history wiped clean, and far as I can dig from Ninjastic, he doesn't have any thread to explain and propose his case to be tried.

I was just from the other thread where other members were interacting with him, and he seemed to provide a less-than-accurate information about their license, unless I missed something.

[logfiles]

I wonder if this Saplings guy has a serious situation with this casino or just trying to throw muds. His post history wiped clean, and far as I can dig from Ninjastic, he doesn't have any thread to explain and propose his case to be tried.

I was just from the other thread where other members were interacting with him, and he seemed to provide a less-than-accurate information about their license, unless I missed something.

He deleted all his posts, citing that he doesn't feel safe posting about the issue with the casino. Not sure why he made the complaint in the first place if he was concerned about his safety, and it wasn't just in this forum. I saw some of his posts on casinoguru as well.

Maybe he either had the issue resolved or had no issue at all from the beginning.

[holydarkness]

I wonder if this Saplings guy has a serious situation with this casino or just trying to throw muds. His post history wiped clean, and far as I can dig from Ninjastic, he doesn't have any thread to explain and propose his case to be tried.

I was just from the other thread where other members were interacting with him, and he seemed to provide a less-than-accurate information about their license, unless I missed something.

He deleted all his posts, citing that he doesn't feel safe posting about the issue with the casino. Not sure why he made the complaint in the first place if he was concerned about his safety, and it wasn't just in this forum. I saw some of his posts on casinoguru as well.

Maybe he either had the issue resolved or had no issue at all from the beginning.

Did he delete his post on CG as well? If he does, then I think it's safe to consider a case of mud slinger. He never propose his own case with evidences, his statement about gaming license and registration is rather misleading, then he deleted everything altogether.

[stompix]

Did he delete his post on CG as well? If he does, then I think it's safe to consider a case of mud slinger. He never propose his own case with evidences, his statement about gaming license and registration is rather misleading, then he deleted everything altogether.

Don't shoot the messenger, you don't know when he might be right, if his only interest would be a smear campaign, why delete the posts altogether?

He has opened a complaint against them on ask gamblers:
https://www.askgamblers.com/casino-complaints/kineko-casino-5-days-and-still-pending-withdrawal
according to the pics classic story of multi-account accusation, withdraws denied, let's see what their official response is.

[logfiles]

Did he delete his post on CG as well?

The posts were made in the General discussion section but they appear to have been deleted as of today (I counted about 7 of them) - https://casinoguru-en.com/forum/casinos/kineko-casino---general-discussion/4

I don't know if it was the mods over there that deleted them or if it was OP himself. Anyway, let's wait for the verdict from AskGamblers.