Blockchain.info/com question (MAIN)

[delfastTions]

@delfastTions, you're welcome, I'm glad you found something interesting on those links

Although it should be said that everything described in the first link is apparently not connected exclusively to the blockchain wallet, it still seems that someone found a vulnerability in some old wallets/services, and according to the last post, we can see that someone has been using this vulnerability for at least 4 years after it was discovered.

True, I think there are more topics about blockchain.info/com in other parts of the forum, but regardless, you already have a very good collection

About half a year ago, I actually read about 300-400 topics in the web wallet section of our forum, and this list, given in the table, represents meaningful questions and, in part, answers to them on many problems that have constantly occurred since 2011  wallet users Blockchain.info/com. 

It must be said that in the period approximately 2011-2016 there were many newcomers interested in Bitcoin blockchain technology.  And many of them, simply typing the words bitcoin or blockchain into Google, immediately saw the site Blockchain.info/com in the first place.  And, even despite many problems with this service, these people created their own wallets.  I also have such old wallets, but fortunately, I withdrew all the few bitcoins I had from there in time and did not lose anything.  But now, in a sense, these are, although zero, still “historical” wallets. 

But based on the results of six months of correspondence with Blockchain.com support, I still did not get them to send me the archived backup file Wallet.aes.json of my old wallet from 2014.  Moreover, I know the password for it. 
They constantly write that they cannot help me and cannot send me this file. 
I suspect that they are simply lying and are simply too lazy to look for this file in the archive. 
I’ve already given up on this correspondence, because the account still has 0 BTC, but this correspondence clearly shows how crap their support is.

[Lucius]

@delfastTions, that company has always had very bad customer support as far as I can tell, and some things simply change only if there is a change of owner who has a different vision of the business when it comes to customer support. My opinion is that companies with such a large number of users simply cannot efficiently solve all user requests, especially not ones like yours.

Such things still require expert people who have access to sensitive parts of the system, and the company certainly does not have many such people because they are much more expensive than agents in customer support. I assume that a good part of the work is now also done by chat bots, so in general we can expect that the quality of user support will get worse.

[delfastTions]

@delfastTions, that company has always had very bad customer support as far as I can tell, and some things simply change only if there is a change of owner who has a different vision of the business when it comes to customer support. My opinion is that companies with such a large number of users simply cannot efficiently solve all user requests, especially not ones like yours.

Such things still require expert people who have access to sensitive parts of the system, and the company certainly does not have many such people because they are much more expensive than agents in customer support. I assume that a good part of the work is now also done by chat bots, so in general we can expect that the quality of user support will get worse.

As I understand it, the owner of this service has not changed in all these years.  Maybe that's why the support service is extremely disgusting. 
You are probably right that they simply do not have the required number of specialists and they provide services such as finding and sending an archived copy of Wallet.aes.json to the applicant client only at the request of the police or a request from authorized state law enforcement agencies.  Of course, I don’t know whether this is true or not, but I think it’s something like this. 
As for the answers from the support, they are, of course, generated by bots, and this will probably soon become permanent and it will be impossible to get a non-standard solution from them at all.  I noticed that in their answers they really group standard phrases, although usually in a polite manner, but the meaning of their answers is always the same, either go through KYC, or that they do not have access to customer accounts. 

In general, I, like many other forum users, do not recommend anyone to get involved with this wallet.

[Potato Chips]

As I understand it, the owner of this service has not changed in all these years.  Maybe that's why the support service is extremely disgusting. 

On the other hand, many support agents may have been replaced considering the years passed esp if they're outsourcing folks from an agency. You gotta wonder how many of them now actually know about legacy accounts. 🤔

Honestly, even on 2018 or so, support for legacy accounts was already crap. It appears, blockchain.com made some tools and called it a day. Wouldn't be surprised if more support agents are completely clueless about it these days.