Blockchain.info/com question (MAIN)

[delfastTions]

This wallet is perhaps one of the oldest and, one might say, a rather confusing option when it comes to restoring access to your wallets.

 If you search for threads on issues of restoring access to old Blockchain.com/info wallets on our forum, you will see that for many years, many forum users have created separate threads on specific problems with this wallet.  Here are questions related to the difference between Base58 and WIF encodings, questions about restoring wallets from Wallet.aes.json, and questions related to mistakes made by the developers themselves in 2014, ’15, and so on.
 For your convenience, I will list some of these threads in which you can find answers to a number of questions that arise when communicating with Blockchain.com support.  

I hope that this short review will be useful to many forum users and will reduce your time searching for a solution when restoring old wallets.

In total, the forum section “Bitcoin Forum > Economy > Marketplace > Service Discussion > Web Wallets” has approximately 1926 topics throughout its existence.  90% of these topics are devoted and judgments specifically to the Blockchain.com/info wallet and all the innovations that the devs of this service have made over the past ~13 years.  It is extremely difficult to understand the questions and answers of forum users, and therefore I tried in the first post to simply provide a list of the main topics from the section, “Web Wallets” and some other sections of the forum.  The topics presented are mostly informative and provide qualified answers to many user questions.  By the way, I spent a lot of time reading about 400-500 topics, with a total of about 2000 topics.  But I hope your search for answers will be simplified if you first look at only the topics from this list.


When registering your wallet in Blockchain.info, obviously the service should have saved a backup copy of this wallet in the Wallet.aes.json format, which in turn contained your password and also the privatekey of your account in encrypted form.  So theoretically, knowing your password, you could easily find out your privatekey of your account in the mainnet of Bitcoin.  And accordingly, start using any other wallet based on this privatekey.

 The question for Blockchain.com support is whether they can re-provide their clients with the original Wallet.aes.json file, which was originally supposed to be sent to the client's email address when registering the wallet.  ?

 The question for our colleagues on the forum is also whether anyone has experience of receiving the old Wallet.aes.json again to the same email address to which your wallet was registered many years ago in Blockchain.info or already in Blockchain.com.  ?

	Updated:           26.04.2024
Last posts:	Topic:
_______________	______________________________________________________________________________
	Main topic:
19.04.2024	Blockchain.info/com question (MAIN)
	Useful informative topics:
26.04.2024	Old blockchain.info wallet from 2014 and before -16,17,19 words precovery phrase
09.04.2024	Unable to Send Bitcoin because there showing "Insufficient balance"
25.03.2024	Ability to download old Blockchain.info wallet
15.03.2024	Lost email address for Blockchain
06.12.2023	Help recovering Bitcoin from old Json wallet? (blockchain info android wallet)
04.09.2023	How can I import Blockchain.Com Wallet in Bitcoin Core ?
21.03.2023	2013 wallet. Only wallet.aes.json file
05.12.2022	Problem with Blockchain.com
	Other topics:
08.04.2024	Blockchain.com BTC wallet available funds issue
08.04.2024	Unable to send money in blockchain.com
16.03.2024	Missing last 7-9 digits of Blockchain's second password
14.02.2024	How to retrive privatekeyor seed from wallet.aes.jaon
30.01.2024	Blochain wallet ISSUE !
16.01.2024	[Guide] Use CPFP if your stucked transactions from blockchain.com wallet
04.10.2023	Bitcoin Wallet Recovery Services - for forgotten wallet password
08.06.2023	blockchain.info API down
23.04.2023	Blockchain.info/com questions
12.04.2023	SOLVED Blockchain.com "oops, something went wrong..."
18.01.2023	Can not log in to my blockchain info account
14.01.2023	1.6 BTC locked on Blockchain.com
29.12.2022	I have to verify my blockchain account?
23.08.2022	How-to extract private keys from a Blockchain wallet
26.03.2022	Blockchain.com - Makes things difficult to send BTC, am I the only one?
25.12.2021	Blockchain 2014 wallet recovery if any ?
18.12.2021	Lost Blockchain password
06.12.2021	Blockchain.info - Are they really stealing people's BTC?
30.07.2021	Brute force a blockchain.com wallet
27.07.2021	5 BTC Reward**** Blockchain.info Alias Identifier
03.07.2021	Please HELP: Blockchain.info Wallet problem- Large Reward paid
04.05.2021	Help me to recover funds from 20 word mnemonic phrase
15.03.2021	Can’t log in to old blockchain.info wallet
24.02.2021	Aes.json wallet and forgot password?
03.02.2018	Obtaining blockchain.info wallet.aes.json - process changed?
29.08.2016	How can I convert a Base58 private key into WIF?
16.05.2014	[GUIDE] Offline Access to Blockchain Wallet (Exporting Keys)
18.12.2013	my wallets were stolen just now, can any one help me?
30.10.2013	Blockchain.info My Wallet "Insecure Alias"
29.09.2013	Lost Identifier for BlockChain.info Wallet - need help ASAP
17.03.2013	Blockchain support tells me to come here?
06.06.2012	Blockchain.info HTTP JSON String for Payement notifications
19.05.2012	Firstbits.com / Blockchain.info Discrepancy

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[Pmalek]

Good idea for such a collection!
However, I think you could probably extend the list with more problems that have raised questions by users over the years. Maybe even linking to outside sources, like reddit or StackExchange is an option if you see that the users confirmed that an offered solution helped them resolve their issues.

[hugeblack]

A good list, but it is better to move the topic to the web wallet board because it is the appropriate place for such topics.

Blockchain.info/com problems may differ depending on the topic, and although they have almost similar solutions, being an introduction to searching for a solution may shorten for everyone.

These topics will increase in the coming months if the price of Bitcoin rises above $100,000, as some may remember them lost wallets/seed words.

[1] https://bitcointalk.org/index.php?board=222.0

[delfastTions]

Respected colleagues!

 If information from some topic really helped you deal with your old Blockchain.com/info wallets, then please write links to these topics in this topic.
 I'll add it to the general list.

 And I certainly agree, if in the foreseeable future BTC reaches about $100K, then many people will begin to remember their abandoned wallets that they opened in Blockchain.info ten or more years ago.  When these Satoshi that remained in the wallet were just a ridiculous amount.  And with such growth BTC, they are already beginning to be of interest and the desire to get them back.

A good list, but it is better to move the topic to the web wallet board because it is the appropriate place for such topics.
......

I also agree that it is better to move this topic to the web wallet board and I ask our respected moderator to help do this.

Indeed, the bulk of the discussion of problems with Blockchain.com/info takes place on this board.

[hugeblack]

I also agree that it is better to move this topic to the web wallet board and I ask our respected moderator to help do this.

Indeed, the bulk of the discussion of problems with Blockchain.com/info takes place on this board.

You can do this by going to the bottom of the page and clicking on the "Move topic" button.

[delfastTions]

I also agree that it is better to move this topic to the web wallet board and I ask our respected moderator to help do this.

Indeed, the bulk of the discussion of problems with Blockchain.com/info takes place on this board.

You can do this by going to the bottom of the page and clicking on the "Move topic" button.

Thank you, I haven’t done this for a long time, I forgot how to do it.   

Moved the topic.

I will update the table periodically.

[delfastTions]

I was interested in the question of how difficult it is to get from Blockchain.com support an archived copy of your Wallet.aes.json file created when registering your wallet, for example, in 2013-2016.?

 Are there any lucky users among our forum users who managed to get such a file again?

 If you ever succeeded in doing this, write about it.  As the BTC rate grows, this question becomes more and more relevant.

[delfastTions]

Updated to table of links in the first post for you find answers to some questions about working with Blockchain.com/info

[delfastTions]

Judging by the statistics of requests from clients to Blockchain.com support, they receive 2 new requests from their users every minute.  This will amount to about 3,000 requests per day.  
I cannot judge how difficult it is for the Blockchain.com support team to respond specifically and in a businesslike manner in order to truly solve customer problems.  
But according to my experience and the experience of a number of other clients, out of 10 answers from support, about ~8 are formal, standard, short and empty and, in general, completely unnecessary answers, in approximately this format:  (!)

"Thank you for waiting. We are currently looking into your previously raised support ticket XXXXXXX. Your request requires some further investigation on our side and we will make sure to get back to you as soon as possible.
Thank you for your patience while we look into this matter."

 This is all, of course, an ugly organization of work with clients and it is impossible to speak positively about the work of the support of such a large service in the field of cryptocurrency.
 Apparently Mrs. Mimi Brady is not doing her main job very well.  

[SFR10]

Judging by the statistics of requests from clients to Blockchain.com support, they receive 2 new requests from their users every minute.

Somehow I couldn't find the stats in question... Can you please point me in the right direction?

I cannot judge how difficult it is for the Blockchain.com support team to respond specifically and in a businesslike manner in order to truly solve customer problems.

This might look like I'm defending them ^{[I'm not]} but they did face a lot of obstacles in the past couple of years and IIRC, in the same period they had to lay off a lot of their staff on multiple occasions.
^{- Having said that, it appears that the situation has changed and they're planning to add a significant number to their backroom staff so hopefully, we'll see some improvements soon.}

• But according to my experience and the experience of a number of other clients, out of 10 answers from support, about ~8 are formal, standard, short and empty
  

  Back in the day, their Twitter bio had a link to a dedicated support account on Twitter ^[archived] and despite what's pinned at the moment ^{[@AskBlockchain]}, occasionally they were somewhat useful in ticket escalations ^{[not sure why they suddenly stopped using it]}.

[delfastTions]

Judging by the statistics of requests from clients to Blockchain.com support, they receive 2 new requests from their users every minute.

Somehow I couldn't find the stats in question... Can you please point me in the right direction?

For the period from December 2023 to March 2024, I found out the serial numbers of two tickets to Blockchain.com support.
 Taking into account the fact that obviously tickets have serial numbers as they are received by support, it turned out that in 75 days the ticket number changed from #482xxxx to #502xxxxxx.  It will turn out to be ~ 208000.
 An approximate calculation shows what will happen: ~2800 tickets per day, and accordingly 2 tickets per minute.

 I also know the exact ticket number dated 07/23/2013 (80xx)
 During the period from 07/23/2013 to, for example, the date of ticket #502xxxxxxx ~3900 days have passed.
 Thus, for the entire specified period of ~10.8 years, the average number of tickets was approximately 1300 per day.
 But, obviously, the number of tickets has gradually increased from 2013 to the present and therefore I believe that the indicated number of tickets per day (2800) is now quite correct.

[hugeblack]

For the period from December 2023 to March 2024, I found out the serial numbers of two tickets to Blockchain.com support.
 Taking into account the fact that obviously tickets have serial numbers as they are received by support, it turned out that in 75 days the ticket number changed from #482xxxx to #502xxxxxx.  It will turn out to be ~ 208000.
 An approximate calculation shows what will happen: ~2800 tickets per day, and accordingly 2 tickets per minute.

2 tickets per minute seems like a lot even for services like Binance and Coinbase, let alone a cryptocurrency wallet.

The support ticket number may not be sequential, but in some cases it contains basic information such as information during the setup. For example, the support ticket for identity verification is different from the support ticket for withdrawal problems, and so on.
Therefore, I do not think that we can use it as a measure to know the requests they receive during a certain time.

[delfastTions]

For the period from December 2023 to March 2024, I found out the serial numbers of two tickets to Blockchain.com support.
 Taking into account the fact that obviously tickets have serial numbers as they are received by support, it turned out that in 75 days the ticket number changed from #482xxxx to #502xxxxxx.  It will turn out to be ~ 208000.
 An approximate calculation shows what will happen: ~2800 tickets per day, and accordingly 2 tickets per minute.

2 tickets per minute seems like a lot even for services like Binance and Coinbase, let alone a cryptocurrency wallet.

The support ticket number may not be sequential, but in some cases it contains basic information such as information during the setup. For example, the support ticket for identity verification is different from the support ticket for withdrawal problems, and so on.
Therefore, I do not think that we can use it as a measure to know the requests they receive during a certain time.

In my opinion, if it is true that Blockchain.com occupies one of the leading positions among crypto wallets, then such a flow of tickets may well occur.

 In addition, we must remember that the name “Blockchain” itself is always in first place when searching on Google, including when searching for applications in GM for Android or IOS.
 Anyone who searches for the words “cryptocurrency”, or “blockchain”, or “Bitcoin wallet”... and so on, immediately sees this very wallet in the first place of the search.  As a result, the flow of new users is huge.  As a result, the flow of tickets is large.  I think the ticket flow is even greater than Binance and Coinbase.

 I think that the ordinal notes of tickets are strictly in ascending order precisely as they are registered, and now their number has already become more than 5M.