(RESOLVED) FREEBITCO.IN SCAM, DEPOSIT NOT CREDITED

[tabas]

Any news?

Absolutely nothing. Not a single response from the site handlers/owners.

I was informed in the FBC thread that TheQuin (correspondent) has not replied for nearly 2 months

I've seen that their signature campaign has also ended because he didn't topped up the wallet and didn't responded. Maybe there's something going on with him personally and that's outside of the casino. But with concerns like this, this should have been addressed long time ago, and with his absence, there should be someone to take over his duty to resolve all of these concerns of their customers when they've taken a lot of time to wait for any response.

[FinneysTrueVision]

In the past they’ve said FreeBitco.in is a 2 person operation with some assistance in marketing and coding. TheQuin also handles other duties so customer service is only a part-time thing. For a website whose user base has grown massively reaching tens of millions of people each month, according to Semrush, it no longer seems reasonable to rely on such a small team. For them to be giving away lambos every few months it clearly shows they have the budget to invest more in their support.

We get some help from a PR consultancy for the marketing, social media etc. and a friend of wetsuit's who helps out with the HTML coding and page design. Other than that it's just the 2 of us.

[Lucius]

In the past they’ve said FreeBitco.in is a 2 person operation with some assistance in marketing and coding.
~snip~

We get some help from a PR consultancy for the marketing, social media etc. and a friend of wetsuit's who helps out with the HTML coding and page design. Other than that it's just the 2 of us.

It sounds a bit incredible that everything is organized by only 2 people with a little help from the side, and that they did not decide to invest in quality customer support. It is obvious that money is not a problem, so I wonder why they allow themselves to have things like this happen to them, which bring them nothing but bad promotion.

[UserU]

I've seen that their signature campaign has also ended because he didn't topped up the wallet and didn't responded. Maybe there's something going on with him personally and that's outside of the casino. But with concerns like this, this should have been addressed long time ago, and with his absence, there should be someone to take over his duty to resolve all of these concerns of their customers when they've taken a lot of time to wait for any response.

Not a good sign, we hope to not see a Bitvest v2 moment... they should have thought of some contingency plan. After all, they have been in the game for a long time.

[jper3009]

I've seen that their signature campaign has also ended because he didn't topped up the wallet and didn't responded. Maybe there's something going on with him personally and that's outside of the casino. But with concerns like this, this should have been addressed long time ago, and with his absence, there should be someone to take over his duty to resolve all of these concerns of their customers when they've taken a lot of time to wait for any response.

Not a good sign, we hope to not see a Bitvest v2 moment... they should have thought of some contingency plan. After all, they have been in the game for a long time.

I am really fed up, fighting everyday to get what I have lost back and still there is no acknowledgement or any kind of response from freebitco.in or TheQuin. This is a helpless and potentially hopeless situation. TheQuin and Wetsuit could easily be billionaires but somehow it skipped the top of their heads to employ a customer support team for their platform, they have chosen to run a platform of millions of users as though it is a family of 4 with no investment in customer feedback and support. This is a nightmare, several users have confirmed that there is no form of response from support when they try to make contact. Ideally, I should not be on this forum trying to get in touch with support@freebitco.in, I should only have to send a mail and receive an acknowledgement and or a personnel to help look into and resolve my complaints.

This is definitely the worst experience I've had in my life with regards to customer support.

[Lucius]

~snip~
This is definitely the worst experience I've had in my life with regards to customer support.

Unfortunately, you have nothing left but to be patient and hope that your problem will be solved one day. It is possible that both people who can solve these kinds of problems somehow got into life situations where they had to put their life problems before the work they lead. Of course, this is not something that will satisfy you and others who need customer support, but as long as the whole thing is operational and online, you should not lose hope.

That amount stuck on their site is not too big, and on the other hand, not insignificant either (it depends on where you live), but if it can be a consolation for you, most of us have lost some funds on similar things at some point, especially in the beginning when we were young and inexperienced.

[jper3009]

~snip~
This is definitely the worst experience I've had in my life with regards to customer support.

Unfortunately, you have nothing left but to be patient and hope that your problem will be solved one day. It is possible that both people who can solve these kinds of problems somehow got into life situations where they had to put their life problems before the work they lead. Of course, this is not something that will satisfy you and others who need customer support, but as long as the whole thing is operational and online, you should not lose hope.

That amount stuck on their site is not too big, and on the other hand, not insignificant either (it depends on where you live), but if it can be a consolation for you, most of us have lost some funds on similar things at some point, especially in the beginning when we were young and inexperienced.

Thank you Lucius, you see I have no problem letting go of this money, in truth I now believe it is lost and freebitco.in is a well organized scam that operates like a functional and reputable platform. In truth, I am not the only person to have experienced an issue like this, there definitely are others who keep helplessly sending mails across to their support team with no response. You see a lot of people would not go as far as signing up on bitcointalk just to get support assistance from freebitco.in. I strongly believe that the minute any customer has a similar problem to mine it is over, because the support team responds to no one (If you doubt this go and ahead and send a mail to support@freebitco.in, you will get no response, guaranteed).

I may never get back my funds (I have made peace with that), but what I promise to never stop doing is calling the owners of the platform out. It is foolish and thieving to have a website of millions of users with no investment made on quality customer support. For all the money TheQuin and Wetsuit make, give me one reason why they cannot employ extra hands to effectively run their customer support if they are not being stylishly fraudulent. They know it is impossible for 2 people to continuously handle that amount of work, still after 10 years+ in business they think it's irrelevant or not necessary to hire a support team, that says it all for me. It's a scam lol.

~snip~
This is definitely the worst experience I've had in my life with regards to customer support.

Unfortunately, you have nothing left but to be patient and hope that your problem will be solved one day. It is possible that both people who can solve these kinds of problems somehow got into life situations where they had to put their life problems before the work they lead. Of course, this is not something that will satisfy you and others who need customer support, but as long as the whole thing is operational and online, you should not lose hope.

That amount stuck on their site is not too big, and on the other hand, not insignificant either (it depends on where you live), but if it can be a consolation for you, most of us have lost some funds on similar things at some point, especially in the beginning when we were young and inexperienced.

Thank you Lucius, you see I have no problem letting go of this money, in truth I now believe it is lost and freebitco.in is a well organized scam that operates like a functional and reputable platform. In truth, I am not the only person to have experienced an issue like this, there definitely are others who keep helplessly sending mails across to their support team with no response. You see a lot of people would not go as far as signing up on bitcointalk just to get support assistance from freebitco.in. I strongly believe that the minute any customer has a similar problem to mine it is over, because the support team responds to no one (If you doubt this go and ahead and send a mail to support@freebitco.in, you will get no response, guaranteed).

I may never get back my funds (I have made peace with that), but what I promise to never stop doing is calling the owners of the platform out. It is foolish and thieving to have a website of millions of users with no investment made on quality customer support. For all the money TheQuin and Wetsuit make, give me one reason why they cannot employ extra hands to effectively run their customer support if they are not being stylishly fraudulent. They know it is impossible for 2 people to continuously handle that amount of work, still after 10 years+ in business they think it's irrelevant or not necessary to hire a support team, that says it all for me. It's a scam lol.

I don't quite understand how to navigate this forum, I have only registered here in an attempt to reach TheQuin to get back my funds. Not sure why I'm being ranked as "loudmouth" with negative merits for voicing out a complaint. This is something that the freebitco.in community should be worried about, but instead some of these blokes think the site has no problems as long as they're operational and processing deposits and withdrawals...
You see the irony of life will hit everyone at some point, I will continue to call out freebitco.in no matter what anyone says. I have nothing against the platform, I speak my truth. I have used freebitco.in everyday for the past 8 years (and by everyday I mean every single day). I believed and trusted the site as well, but since TheQuin has decided that I'm not worth responding to (even when they have my money lol), I will continually post here and call them out.

Don't care much if I'm tagged a loudmouth or if my merit runs into -10,000,000.

[Lucius]

I don't quite understand how to navigate this forum, I have only registered here in an attempt to reach TheQuin to get back my funds. Not sure why I'm being ranked as "loudmouth" with negative merits for voicing out a complaint.
~snip~

It is very easy to navigate the forum, you choose the board you are interested in and the topic that interests you in that board. I suggest you read the forum rules -> Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ, and especially pay attention to rule 32, which you break with Posting multiple posts in a row.

As for the negative merits and the "title" you got, it's an April Fool's joke

[jper3009]

I don't quite understand how to navigate this forum, I have only registered here in an attempt to reach TheQuin to get back my funds. Not sure why I'm being ranked as "loudmouth" with negative merits for voicing out a complaint.
~snip~

It is very easy to navigate the forum, you choose the board you are interested in and the topic that interests you in that board. I suggest you read the forum rules -> Unofficial list of (official) Bitcointalk.org rules, guidelines, FAQ, and especially pay attention to rule 32, which you break with Posting multiple posts in a row.

As for the negative merits and the "title" you got, it's an April Fool's joke

Oh? Thank you so much. Reading right now. Thank you for your assistance.

[Mahdirakib]

It sounds a bit incredible that everything is organized by only 2 people with a little help from the side, and that they did not decide to invest in quality customer support. It is obvious that money is not a problem, so I wonder why they allow themselves to have things like this happen to them, which bring them nothing but bad promotion.

Although I'm not sure, but I think they have to give the full access of Freebitco to the person who will be hired as support agent with the permission to view user account. To be frank, Freebitco support quality has decreased as the time has passed. Where their reputation has increased gradually. They have invested money to create other casinos (dPlay, ClubRiches), where the live support system is available on dPlay casino.

@jper3009, TheQuin has made a post on the 30th March in the forum. It is quite surprising that he hasn't said anything about this issue. Maybe you can try to get help about your issue from dPlay live support team as the casino is also owned by Freebitco team. It may not be effective, but it is the only hope for now as the support system of Freebitco is unresponsive.

[jper3009]

It sounds a bit incredible that everything is organized by only 2 people with a little help from the side, and that they did not decide to invest in quality customer support. It is obvious that money is not a problem, so I wonder why they allow themselves to have things like this happen to them, which bring them nothing but bad promotion.

Although I'm not sure, but I think they have to give the full access of Freebitco to the person who will be hired as support agent with the permission to view user account. To be frank, Freebitco support quality has decreased as the time has passed. Where their reputation has increased gradually. They have invested money to create other casinos (dPlay, ClubRiches), where the live support system is available on dPlay casino.

@jper3009, TheQuin has made a post on the 30th March in the forum. It is quite surprising that he hasn't said anything about this issue. Maybe you can try to get help about your issue from dPlay live support team as the casino is also owned by Freebitco team. It may not be effective, but it is the only hope for now as the support system of Freebitco is unresponsive.

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

I am glad to finally have this resolved. Thank you all for your help 🙏

Actually I had another pending deposit issue that I was going to bring to light after this one had been addressed, they resolved both without me needing to bring to their notice. Thank you everyone.

[Lucius]

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

I am glad to finally have this resolved. Thank you all for your help 🙏
~snip~

This is good news for you, so even though you waited a long time, that wait still had a happy ending in the end. I don't know how much the members of this forum influenced that something was finally started, but obviously this topic in combination with the messages that were sent privately had an effect.

I hope you won't have problems with deposits in the future - and since your problem is solved, it would be good if you edit the title and add "Resolved".

[jper3009]

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

I am glad to finally have this resolved. Thank you all for your help 🙏
~snip~

This is good news for you, so even though you waited a long time, that wait still had a happy ending in the end. I don't know how much the members of this forum influenced that something was finally started, but obviously this topic in combination with the messages that were sent privately had an effect.

I hope you won't have problems with deposits in the future - and since your problem is solved, it would be good if you edit the title and add "Resolved".

Thank you so much Lucius, I must confess they must have felt the heat from the members of the forum and so I owe it to everyone of you who helped amplify this case. Glad that this is over now and yes, right away will do that. Thank you.

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

I am glad to finally have this resolved. Thank you all for your help 🙏
~snip~

This is good news for you, so even though you waited a long time, that wait still had a happy ending in the end. I don't know how much the members of this forum influenced that something was finally started, but obviously this topic in combination with the messages that were sent privately had an effect.

I hope you won't have problems with deposits in the future - and since your problem is solved, it would be good if you edit the title and add "Resolved".

How can I edit the title of the post to add "resolved" ? Can't seem to find it...

[examplens]

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

If you could write how you made contact with them, it would be useful for some future references.

How can I edit the title of the post to add "resolved" ? Can't seem to find it...

Edit the first post and change the subject adding something like [RESOLVED]. It will be reflected in all new posts after that.

[jper3009]

Hello everyone, I have just been credited the money into my freebitco.in account. I really want to say thank you to everyone who helped amplify this case in one way or the other, I truly appreciate. Although freebitcoin still needs to do better in terms of customer support.

If you could write how you made contact with them, it would be useful for some future references.

How can I edit the title of the post to add "resolved" ? Can't seem to find it...

Edit the first post and change the subject adding something like [RESOLVED]. It will be reflected in all new posts after that.

Thank you, it's done now.

[NK345]

Hello jper3009,

I read your posts regarding the issue that you had with Freebitcoin support, and I am very happy that your issue was resolved.
I am faced with the similar problem, albeit, somewhat different. I deposited over 0.067 BTC and have not received them in my account over 36 hours. I cannot reach any support from them, they simply do not reply.

I tried sending emails to  info@freebitco.in  and support@freebitco.in without any reply.
Are these the correct emails? do you have any other emails that you communicated with them?

I also direct messaged TheQuin in bitcointalk.org forum, and did not got any reply. I am worried that I have been scammed and lost my money.

Since I saw you were in the same situation, I was hoping you could help me with some directions how to deal with this case.

I have used the FAQ in freebitco.in site to send them a message, and not received any reply.
I have also sent following mail to info@freebitco.in and support@freebitco.in this morning, without any reply from them:
######################################
Hello,

I have made a deposit of 0.06768042 BTC on 04-04-2024 into my freebitcoint account (user id: 4006123), however, even after 24 hours have passed, i have not yet received my deposit in the freebitcoin account.

I have never faced this kind of issues in the past, all deposits and withdrawals to my freebitco.in  were processed timely.

Please help to resolve my case.

My user id:  4006123
the blockchain transaction id:  77d47f1b44cd656776ca0b2be753ebc0234da203e673714d577e382b6a50444a (https://www.blockchain.com/explorer/transactions/btc/77d47f1b44cd656776ca0b2be753ebc0234da203e673714d577e382b6a50444a)
to address:  3DTqt9p96XG7vXWCvtTQK4YHQ9TKJ3hoPL  

(P.S.  in the past several days, there was a notification in freebitco.in site that the old BTC addresses shall no longer be used, and that new deposits should be made on the new P2SH addresses, so i had used this address for the deposit by clicking on the Deposit -> QR scan.  Unfortunately i did not make a screenshot of this, and now this notification is no longer there, and the deposit address has returned to the previous one, so i feel that i have been scammed and my money has been stolen.   I really hope this is not the case)

Please help to resolve the issue
######################################

I am really hoping that it is some "network issue" or some internal issue within Freebitco.in because of these address changes, however their lack of any responses is not giving me too much confidence.
And I am worried that, due to after several hours after depositing, the address was changed back to the old historical deposit address. 

Looking and hoping for a positive answer...

[Mahdirakib]

(P.S.  in the past several days, there was a notification in freebitco.in site that the old BTC addresses shall no longer be used, and that new deposits should be made on the new P2SH addresses, so i had used this address for the deposit by clicking on the Deposit -> QR scan.  Unfortunately i did not make a screenshot of this, and now this notification is no longer there, and the deposit address has returned to the previous one, so i feel that i have been scammed and my money has been stolen.   I really hope this is not the case)

Firstly, you should have made this post in the ANN thread of Freebitco instead of this thread. Because OP's issue was different and it has been resolved already. Otherwise, you may create your own scam accusation thread by describing the issue.

BTW, I haven't seen any notifications on Freebitco regarding the change of the deposit address. Or maybe I haven't checked the notifications properly in the last few days. Another user has complained about the same thing a few days ago (see here). TheQuin hasn't replied to him yet. Perhaps, Freebitco team is indeed working to update the deposit address.

[pawanjain]

Thank you so much Lucius, I must confess they must have felt the heat from the members of the forum and so I owe it to everyone of you who helped amplify this case. Glad that this is over now and yes, right away will do that. Thank you.

I was on a break and now that I have returned the first thing I did was to check this thread and track the status.
I am so happy for you. You have finally won the battle. Although it took a good amount of your time and patience, it was still worth it.
I am more than happy because I can now say it again that freebitco.in does not have any unresolved queries or scam accusations agasint them.

[Valyvaly95]

Is there any single user who can withdraw?Cuz since this morning I can’t cuz they don’t send me the confirmation email

[Saint-loup]

Is there any single user who can withdraw?Cuz since this morning I can’t cuz they don’t send me the confirmation email

You have been able to post 50+(!) messages about this issue over several threads but you haven't been able to find enough time to update your case here? Because CMIIW your issue has already been resolved. It's important to report it because this kind of things can uselessly worry people and spread FUD. I also recommend you to use the 2FA authentication option instead of the email confirmation process.