So you mean even if the people registered under the same IP address submit their KYC, it will still be considered as multiple accounts? What if we inform the casino team itself about this situation?
Because as we know, there are many scenarios like that. I just hope the casino management addresses this immediately so that everyone can be informed about it.
Almost all casinos have such rules to maintain security and fairness for all players who play honestly. They access their users' IP addresses to prevent multiple accounts or cheating. So it's no surprise that even if someone has completed KYC, they're still blocked. The casino blocks accounts for a reason, but rather because one of its rules was violated.
After all, there are so many casino sites, so why would a family consisting of siblings only use one site if they don't want to cheat?
This issue is quite complicated and really depends on each casino's policy. However, after looking at this casino's TOS I found that they have a very strict 1 IP address = 1 account rule. So even if the people sharing the same IP address are different individuals with different KYC, if they use the same IP address it's still considered a violation and can result in the cancellation of bonuses and winnings.
Most casinos have a strict 1 account per household rule regardless of KYC status. The same IP address automatically becomes a red flag that makes the casino suspicious. The problem is, The casino can't tell whether your sibling is playing for themselves or playing for you. Because of this, casinos can use the same IP address as evidence of a violation.