User experience Trends in Online Gambling: What's Next?

[shield132]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Casinos hire very experienced developers, designers and marketers. In my country, some casinos probably have more talented people than banks, so it's hard to suggest them any design changes or technical advice because casinos always try to make it comfortable for you to gamble. Personally I would love to see as many games as possible. I would love to see chess on crypto casinos, I would love to massively see Poker, new PvP games, I would love to see some skill-based games that will be controlled to not get abused by bots and I will be able to play with real humans.

Oh and many promotions where there is not a super big competition. I would love to see competition in different games at different times. For example, make competition in slots where it takes me to bet 2$ for example, let's say that 1000 people get collected and then we compete against each other. The top 10 or 100 of those who wager the most, will receive prize that was collected by us depositing some money to take part into competition.

[Sunderland]

For me, a good new casino is one that is handled by staff who are experienced in their field (crypto, online gambling, etc)
With that way, any issues will definitely be resolved quickly.

As for the game design, I think almost all casinos provide the same games/providers, so maybe its not that important in this case.
For live support, it must be handled by experienced people and problem solvers, not just recipients of reports like AI.
For loyalty programs including events/promos and bonuses, provide honest and a complete information from the beginning.
There are still many casinos that offer fantastic loyalty programs, events/promos and bonuses but in reality they are all just traps with hidden terms and conditions.

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

But it will become an open invitation for abusers, especially in sports betting.

[betswift]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

..Addition to what I expect is fast and convenient withdrawal process which equals to that of the deposit process. And this is because one have discovered in gambling sites is that the depositing aspect is very quick and ease than withdrawal.

Your observation reflects a reality. Ofcours deposits are often faster because gambling sites have streamlined this process to encourage players to start playing quickly.
On the technical side, accepting payments can be as simple as verifying that the funds have been transferred. But withdrawals, on the other hand, require more steps. Such as identity verification processes and sometimes manual approval of the transactions. All of these can contribute to longer wait times for withdrawals.
Deposits are subject to fewer regulatory hurdles, which makes them faster by comparison.
Of course, it will not be possible to do these two processes at the same level in terms of speed, but it is definitely possible to improve the waiting time.

However, some sites do manage to offer quick withdrawals, especially those that heavily utilize cryptocurrencies or have highly efficient verification processes.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

Innovating games , I am looking for more lightning games that offers larger bonuses and multiplier than normal game settings as there are only few gambling sites that has this features.

Absolutely agree with you. It’s clear that the appetite for quick, exciting gameplay paired with substantial rewards is there, but not many platforms are stepping up to meet this demand. The future of online casinos definitely seems ripe for a shift towards these types of games. The tech is there. it's just about applying it creatively to enhance the gaming experience and reward mechanisms.

Looking forward to seeing how developers respond to this gap in the market!

[Crypt0Gore]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Alas, do not let the increase in a number of new online casinos bother you, they are all here to make money just like us, you can't always use all available casinos, just pick two and keep trying your luck on each one.

I don't think that my favourite online casinos are lacking anything right now, and majority of existing online casinos already have the same features, I am only hoping for a VR future gambling or at least a metaverse way of gambling, such experience will be mind blowing.

Right now, good customer services, faster withdrawal and fair games is all enough for me, there is nothing more that I ask for, but I will always advise beginners to use online casinos that have already build their reputations very high, you will get the best services from them and less problems.

[betswift]

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

But it will become an open invitation for abusers, especially in sports betting.

[/quote]

If your concern about early KYC could be an "open invitation for abusers," particularly in sports betting, stems from the idea that individuals banned from one platform could more easily circumvent restrictions to create accounts on others if they're forced to reveal their identity upfront. This could potentially expose platforms to coordinated fraud attempts, bonus abuse, or manipulative betting schemes.

Then on my mind it could be mitigated through robust KYC procedures as shared blacklists or behavioral monitoring.

[Sunderland]

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

But it will become an open invitation for abusers, especially in sports betting.

If your concern about early KYC could be an "open invitation for abusers," particularly in sports betting, stems from the idea that individuals banned from one platform could more easily circumvent restrictions to create accounts on others if they're forced to reveal their identity upfront. This could potentially expose platforms to coordinated fraud attempts, bonus abuse, or manipulative betting schemes.

Then on my mind it could be mitigated through robust KYC procedures as shared blacklists or behavioral monitoring.

Thats right, and from your answer it is very clear to me that you are an experienced person in this field.
And I think you have plans to open a casino soon, good luck hehe!

Also from a business perspective, requiring KYC upfront is clearly not wise for new casinos that are trying to bring as many players to their platforms.
Because there are still many gamblers who only bet/deposit with a small amount and forcing them to do that from the beginning is a suicide move for a newly established casino.
Out of 100 people, maybe only a few are willing to do that, or even none at all because there are still many other casinos that are not too strict with their KYC policies.

[Findingnemo]

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

This can be a welcome addition that everyone will appreciate but its not so hard to understand that when KYC is mandatory we will be asked to get verified when we want to withdraw because that is when the gambling platform is responsible to avoid AML and asking up front just reduce the userbase because people want to try the platform first and get familiar before providing their personal details to the platforms.

[Yatsan]

This discussion aims to discover what users really value and want to see in the development of online casinos.

Well, given how many gambling sites are there, they would for sure be able to cope up with any trend such as AI adoption, new games to be offered and the likes. But things I'd be most happy about in my gambling experience is faster transaction rate and faster solution or response with players' concerns which are usually concerning held funds, restrictions, and more. You could name any game that you want or offers that would be welcoming new players towards a certain platform, however, properly handling of problems within the gambling site, is only evident with few platforms which for me gives the worse experience.

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

This can be a welcome addition that everyone will appreciate but its not so hard to understand that when KYC is mandatory we will be asked to get verified when we want to withdraw because that is when the gambling platform is responsible to avoid AML and asking up front just reduce the userbase because people want to try the platform first and get familiar before providing their personal details to the platforms.

If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

[Hatchy]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Are there really anything more to be added to the online gambling activities we don't have currently? I don't think there is for me though. I've plays on so many new casinos and old ones but my experience is still same. Even with the advent of newly improved games and gaming experiences, I still feel same excitement while gambling.
If anything I would want, is to may be have newer casinos that don't request so many information from users. That's they will be !ore decentralized compared to what we have now. Lesser restrictions of players from all over the world. The kyc implementation in most casino is really not funny as even a gambler most times may not want to play on that casino for long but his data and information have been given out to theri platform as a yastic to play.

[boyptc]

What if there will be newly launched casino as if you're a character and you're inside the game like it's 3D and you'd go from place to place on that virtual city that's full of virtual casinos.

I think that's interesting and that's where it is going. It's more of a design and new experience and anything that's new to most of us will be patronized by many gamblers.

It's also related to innovation so I guess that's going to be one of the next trends that it won't be looking a traditional setup online.

[yahoo62278]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I like to see casinos that stick to their word. I wanna know I can trust a company holding my funds and know that I will face 0 issues when I want to withdrawal. Players don't wanna jump through hoops to get paid or be limited to a certain amount per week.

[$crypto$]

I'm sure every casino will definitely improve their services for products that will be developed, maybe you can say according to the current trend, the casino will do it quickly, so as users will always wait for what is innovative for the casino.

The most important thing now is for casinos to keep their casinos not KYC even though the regulations say YES, for me that's enough because somehow every user doesn't want to do KYC verification for entertainment at the casino.

[passwordnow]

- what improvements or features would you specifically appreciate or suggest (what is missing)?

I am not sure if this is an improvement or feature but with the majority complaining about how casinos are having the rules about KYC, I think if they can be softer with it and those small gamblers can be spared with that kind of rule, much better. Or, I'd say that most of them are like this and all they need to do is to maintain that policy for everyone's sake because that's what everyone like to have. As it's always been the issue and question of most when there are new casinos that are spotted by the majority. But we also do understand that if they're trying to ask for it, it's probably that there's a threshold or limit for that user to withdraw. If it's with bigger amounts then they're just doing their jobs for asking it to comply with regulations.

[rozak]

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

that's all actually what casino developers are thinking about. and everything the user wants. although not everyone will like the changes made. because there are also users who like the simplicity of casinos. The most important thing is that the access and appearance are comfortable and their service is also good. especially in crypto casinos, maybe users are bothered by KYC, maybe not.

[uneng]

- what improvements or features would you specifically appreciate or suggest (what is missing)?

Skill based games where players can bet against each other, while having chances to make profit on long run, since these aren't entirely luck based games, so the more skilled and more time players put into learning the game and its possible strategies, more likely it will be that the gambler is rewarded for his efforts in the end. The house would still profit a comission over every game, anyway, despite the winners being player A or B, so it wouldn't be risky or unprofitable to introduce this category of gambling game to casinos.

Actually, I don't understand why they haven't done that yet, because it seems a good way to make their services to be adopted by a larger userbase of customers, going beyond the traditional gamblers, also bringing gamers together and raising their profits, as consequence. Maybe in the following years we will see something like this happening, once the current model displayed by gambling houses get saturated.

[Odusko]

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

This can be a welcome addition that everyone will appreciate but its not so hard to understand that when KYC is mandatory we will be asked to get verified when we want to withdraw because that is when the gambling platform is responsible to avoid AML and asking up front just reduce the userbase because people want to try the platform first and get familiar before providing their personal details to the platforms.

If we think that we can overcome kyc in the future while looking for more development and advancement, this is what will propel a lot of those development because no team will want to spend so much money on increasing their level of development knowing that the government could close them down if the lack license and following AML policies and laws of the land.
KYC is more of a regulatory demand and not for the casinos and left for the casino they won't ask for any verifications as long as you deposits and play.

[Text]

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done.
2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative".

We're the same, I still don't have an idea how VR technology is used in gambling, so now I'm curious. Who knows, they might develop a concept that will provide more enjoyment and excitement in gaming.

Perhaps what's being referred to as innovative customer support is having AI. Well, it's okay if the only common issues are the ones being contacted to them that can easily be automated, but if it's rare cases or technical, there should be a live chat because sometimes their bots can't exactly answer the queries. Some still prefer talking to a human operator in a live chat, especially if you must attach a screenshot to address specific or case-to-case basis issues.

[alani123]

The trend I really don't like recently is how for many casinos there's a hyperfocus in promoting non-provably fair slots. And also I highly dislike how governments all around the world are eating this up by allowing these types of games in "licensed" online casinos.

If you think about it, crypto gambling at least used to have a good feature, nearly everything was provably fair from its games. However, when it comes to gambling now, crypto or not, very few of the popular casino games are provably fair. Stake at least makes a very good effort to make its original games provably fair which is good to see from the biggest casino in the industry. But still slots from third party providers are very opaque in how they operate and how their supposed randomness.

[alegotardo]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

There are so many factors... currently the gambling market is so competitive that the best sites already have several of the essential criteria that we no longer need to choose between one or the other.
In any case, the ones that I consider most important are: Transparency and security for users in transactions with quickly recognized deposits, bonuses... many bonuses are always welcome.
User assistance/support is also essential, even for those who have never needed it, they just need "one opportunity" to experience in practice how important this is and makes a big difference between keeping a customer or losing them.

Many also talk about the variety of games, but I only bet on sports and having the main football championships is already excellent for me.

Once there was a lot of talk about KYC too, where sites that didn't charge were preferred by users, but currently this is practically impossible to achieve.

[betswift]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Are there really anything more to be added to the online gambling activities we don't have currently? I don't think there is for me though. I've plays on so many new casinos and old ones but my experience is still same. Even with the advent of newly improved games and gaming experiences, I still feel same excitement while gambling.
If anything I would want, is to may be have newer casinos that don't request so many information from users. That's they will be !ore decentralized compared to what we have now. Lesser restrictions of players from all over the world. The kyc implementation in most casino is really not funny as even a gambler most times may not want to play on that casino for long but his data and information have been given out to theri platform as a yastic to play.

I think there is always something to add There is no progress without movement, so if you don't improve, someone else will for sure.

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done.
2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative".

We're the same, I still don't have an idea how VR technology is used in gambling, so now I'm curious. Who knows, they might develop a concept that will provide more enjoyment and excitement in gaming.

Perhaps what's being referred to as innovative customer support is having AI. Well, it's okay if the only common issues are the ones being contacted to them that can easily be automated, but if it's rare cases or technical, there should be a live chat because sometimes their bots can't exactly answer the queries. Some still prefer talking to a human operator in a live chat, especially if you must attach a screenshot to address specific or case-to-case basis issues.

So, as you say its posible. As an assistant. An I agree, AI can complement traditional support channels by handling common queries. Thus, AI can reduce, but not completely replace, a live chat or call but still make support better.