User experience Trends in Online Gambling: What's Next?

[AmoreJaz]

The trend I really don't like recently is how for many casinos there's a hyperfocus in promoting non-provably fair slots. And also I highly dislike how governments all around the world are eating this up by allowing these types of games in "licensed" online casinos.

If you think about it, crypto gambling at least used to have a good feature, nearly everything was provably fair from its games. However, when it comes to gambling now, crypto or not, very few of the popular casino games are provably fair. Stake at least makes a very good effort to make its original games provably fair which is good to see from the biggest casino in the industry. But still slots from third party providers are very opaque in how they operate and how their supposed randomness.

For slots, one thing you can do here is check the reputation of the third party provider. Because people will talk if they are not happy about it. You can't expect these providers to be transparent all the way through. Some providers are actually giving the RTP info if you just know where to dig this info.

In terms of user experience, I believe VR is the future on this game. But platforms offering such kind of service will make sure that the gadgets or equipment being used is not too expensive. Otherwise, only select few can avail this entertaining experience.

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[wxa7115]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I am not so sure, online casinos are in my opinion already very close to perfection, you can gamble anytime anywhere, the minimum bet is smaller than on offline casinos, there is no need to commute to your favorite casino or pay for parking, the customer service is good and the variety of games offered is huge.

What else can a gambler ask for? As other than small improvements on all of those aspects, I think online casinos are already as good as they are going to be, and it will be necessary an innovation by a visionary to bring online casinos to new heights.

[OceanBit]

For an online casino, I look first if it's legit/trusted casino with good promotions, deposit bonuses, fast deposit and withdrawals. good customer support that can answer all my queries and concerns quickly and of course the loyalty rewards that will make me stay or stick with that casino because I know that they give good perks and benefits with their players.

[Outhue]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I need more two-player games in casinos, games where a player (real human) vs another player (real human ) can go head to head, even if they are not both in the same casino, it should be possible online since we can play video games online going against other players.

I know that such isn't possible with Slots but more games that are good for head-to-head challenges should be introduced, it will get no better than this, because fun is what makes gambling worthy, lack of fun gets boring real quickly.

Sports betting wins when it comes to fun because the real action is when a team goes against another team, you are to sit back and enjoy the match and it can be very thrilling and exciting, to say the truth, I don't want anything from online gambling than more player vs player games.

[o48o]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Ihmo reward programs with thought out deflating tokenomics, similar to SHFL, would be quite hooking. I am not sure what you mean by interactive game design, but i am not playing slot games if i have some extra choices that affect the outcome. Because that feels like cheating from designer's part and puts the blame of losing to players themselves. As players aren't really winning more by right choices, they just just have lower rtp if don't manage to make all the optimal choices.

Inventing anything truly innovative these days is really hard as pretty much everything has been explored and new ideas don't grow in trees. Latest actually brilliant game design was crash and that game came ages ago. And giving you truly innovative in casino design would be like working you for free and giving out a billion dollar patent idea for nothing in exchange.

If you truly want to go for that road: Have a transparent platform for people who give you ideas, that ensures them that they will be rewarded for their ideas if they get developed.

[ethereumhunter]

The trends will always change following the new technology appear in the gambling industry. We can try one by one of the new technology but that will needs more money to try the new technology. Maybe VR or the other new technology will comes up and will becomes the new trends as the new ones will change the old ones.

The gambling industry will also change as the new technology will apply to the gambling industry. We as a user doesn't needs to try all of the new technology because that will cost much money so we can select what we wants. If we thinks that we difficult to follows the new technology, we don't have to used it and used the old ones.

[Findingnemo]

If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

Regulators doesn't dictate when to ask for KYC rather they just mention it is mandatory for everyone who withdraw money from the platform but the casino decides when to ask for verification. As I said how many people will be interested in completing KYC straight away when they register or would love to try the site and if the person feel it's worth getting verified then they will go ahead so as individual now which you prefer?

[qwertyup23]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).

I would like to ask for an improvement to overall customer service experience.

During casino games, it is inevitable that a person would experience some technical difficulties, bugs, or questions during the course of their experience. One problem that I often see is that the customer service takes a relatively long time for them to respond about the said query.

Hopefully this can be remedied by providing more tools to improve customer service interaction in order to address swiftly the problems that people encounter.

- what improvements or features would you specifically appreciate or suggest (what is missing)?

Like what I mentioned above, an improvement to customer service experience is paramount to the success of a gambling company. While I do understand that some problems may take an additional amount of time due to the circumstances involved (e.g. bugs, etc.), still, an update from them would most likely be appreciated.

[coin-investor]

This discussion aims to discover what users really value and want to see in the development of online casinos.

When it comes to features and development there's really not much to talk about but to improve what's already been there, and these are bug-free platforms, with responsive and fair support, continuous marketing, and fair treatment of gamblers.
Gamblers know what they are looking for on a platform and the platform knows how to please its clients so the platform should work in the best interest of its players, there's a lot of competition in the casino industry the casino that can give the best experience will get the players' money and attention.

[betswift]

The trends will always change following the new technology appear in the gambling industry. We can try one by one of the new technology but that will needs more money to try the new technology. Maybe VR or the other new technology will comes up and will becomes the new trends as the new ones will change the old ones.

The gambling industry will also change as the new technology will apply to the gambling industry. We as a user doesn't needs to try all of the new technology because that will cost much money so we can select what we wants. If we thinks that we difficult to follows the new technology, we don't have to used it and used the old ones.

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches 

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I need more two-player games in casinos, games where a player (real human) vs another player (real human ) can go head to head, even if they are not both in the same casino, it should be possible online since we can play video games online going against other players.

I know that such isn't possible with Slots but more games that are good for head-to-head challenges should be introduced, it will get no better than this, because fun is what makes gambling worthy, lack of fun gets boring real quickly.

Sports betting wins when it comes to fun because the real action is when a team goes against another team, you are to sit back and enjoy the match and it can be very thrilling and exciting, to say the truth, I don't want anything from online gambling than more player vs player games.

Totally with you on the need for more player-vs-player action. It brings a whole new level of excitement, much like the rush from sports betting but with the added personal challenge.

[ethereumhunter]

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches 

It's better we selective with the new tech because we must filter all information and only use the tech that we needs. Besides that, we don't knows if all tech can useful for us so filtering the tech and selecting the right tech for us is a must. That will prevents us to spends waste money for something that we don't needs so we can allocate the money to the right needs. Playing gambling in virtual reality has just began but it still needs to develops more to find the right one. Besides that, the devices still very expensive to many people so the tech must create something that can helps people who doesn't have much budgets.

[Bananington]

Any new online gambling platform is supposed to have a way to measure user statistics on the kinds of games they bet or gamble on more as well as how they bet or gamble by the amount of sum they mostly use. From the statistical data, a gambling company can make features and improve on the loyalty rewards and programs it already offers or try as much to simplify it so the users can understand how it works.
 Else, any new features in a gambling site often get ignored because it may involve spending more money to just understand how it works.
 

[Fortify]

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

The more the world changes, the more the world stays the same. I don't see any major trend changes happening at least in the short to medium term. The biggest changes will be in laws where governments open up and close down different gambling abilities. At this point almost all the different variations of gaming structure have been tried and it is truly hard to find anything unique any more that has not been copied within a day of it coming out. The best you are going to hope for is gambling companies competing on lowering margins, but they have their limits. I'm not sure how you can really innovate customer service, although I would say that automated "AI" chat bots are a pain rather than a help in my experience.

[Solosanz]

Probably interactive game design because people nowadays like that.

Just like online marketplace, we can search the product we're looking for, read the reviews, check the unboxing videos etc, but people skipped all of them and choose to join a live session, so they can ask freely to the host and you can ask them to review your product.

Right now only card games are interactive, we might see interactivity in luck based games and we could watch a match with other gamblers in sportsbook.

[Yaunfitda]

Probably interactive game design because people nowadays like that.

Just like online marketplace, we can search the product we're looking for, read the reviews, check the unboxing videos etc, but people skipped all of them and choose to join a live session, so they can ask freely to the host and you can ask them to review your product.

Right now only card games are interactive, we might see interactivity in luck based games and we could watch a match with other gamblers in sportsbook.

Yes, seen interactive games in card games like black jack and baccarat, wherein you can really turn the cards up just like you are sitting on a table to play with it. As for sports betting, I think during the pandemic, in NBA you can see fans face on the seat as if they are really there cheering for their squads. I think this could be implemented already in sports betting, like if you have a bet, you will have the chances that you will be shown like watching live games. There's a lot to begin with, just a matter of imagine for this innovators and how they are going to implement it so that we will be on the next level of experience playing online or sports betting.

[betswift]

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches 

It's better we selective with the new tech because we must filter all information and only use the tech that we needs. Besides that, we don't knows if all tech can useful for us so filtering the tech and selecting the right tech for us is a must. That will prevents us to spends waste money for something that we don't needs so we can allocate the money to the right needs. Playing gambling in virtual reality has just began but it still needs to develops more to find the right one. Besides that, the devices still very expensive to many people so the tech must create something that can helps people who doesn't have much budgets.

Definitely, being selective with technology in gambling is key. It's not just about chasing the latest trends but ensuring they genuinely improve the player experience. Your point about cost is spot on. accessibility is critical.

If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

Regulators doesn't dictate when to ask for KYC rather they just mention it is mandatory for everyone who withdraw money from the platform but the casino decides when to ask for verification. As I said how many people will be interested in completing KYC straight away when they register or would love to try the site and if the person feel it's worth getting verified then they will go ahead so as individual now which you prefer?

What's your take on having a choice, like the option to go through KYC verification early, instead of waiting until you're about to withdraw? Imagine this: a casino requires KYC before withdrawals, but they're cool about letting you complete it whenever you feel comfortable.
This way, if you decide to get it out of the way early, you're all set for a smooth and speedy withdrawal process later on, with all the necessary checks already done. I find this proactive option pretty appealing it's like prepping your passport for a trip long before your flight.

[Blitzboy]

Imagine games that learn how you play, that challenge you in ways no casino ever has. Thats the kind of innovation we should be seeing - the best, most personalized gameplay out there. Players deserve to feel like VIPs. And listen, customer service? It needs a serious upgrade. Real people, available anytime, who actually solve problems. Thats how you build trust, something this industry needs more of, frankly. Loyalty programs? They need that extra oomph. Tiered rewards that matter - the kind of stuff that makes players feel amazing

Imagine connecting with friends right on the platform, forming groups, sharing those big wins. It's about building a real sense of community, not just isolated gambling

The casinos that focus on these things, that truly put the player experience first, those are the ones that'll win big. We're talking about making online gambling something truly special, the kind of entertainment that keeps people hooked. Its a win-win

[betswift]

Imagine games that learn how you play, that challenge you in ways no casino ever has. Thats the kind of innovation we should be seeing - the best, most personalized gameplay out there. Players deserve to feel like VIPs. And listen, customer service? It needs a serious upgrade. Real people, available anytime, who actually solve problems. Thats how you build trust, something this industry needs more of, frankly. Loyalty programs? They need that extra oomph. Tiered rewards that matter - the kind of stuff that makes players feel amazing

Imagine connecting with friends right on the platform, forming groups, sharing those big wins. It's about building a real sense of community, not just isolated gambling

The casinos that focus on these things, that truly put the player experience first, those are the ones that'll win big. We're talking about making online gambling something truly special, the kind of entertainment that keeps people hooked. Its a win-win

its truly exciting! But other side, in this case we will need balancing innovation and entertainment with ethical practices, and envision an ecosystem where AI tailors not just the gaming experience but also actively assists in managing player well-being, adapting interventions as it learns from player behavior.

[Zigabel]

For an online casino, I look first if it's legit/trusted casino with good promotions, deposit bonuses, fast deposit and withdrawals. good customer support that can answer all my queries and concerns quickly and of course the loyalty rewards that will make me stay or stick with that casino because I know that they give good perks and benefits with their players.

You actually have a good criteria which you do look out for but one which I think you shouldn't place at priority is promotion and deposit bonuses because even scam projects can be promoted very well and you will not suspect that it's in any form fraudulent and isn't a good project to follow up although their promotion last within a short period and after they must ha e reached their target audience they may stop the promotion. Some Gambling sites can actually be fraudulent in their activities but yet the may have good and nice looks when visited so you don't get to suspect they carry out such acts.

For good sites where you can be sure to be safe both with your funds and identity, check out the gambling sites been advartises here on this forum and you will get to find some good ones that you wouldn't have to go through the stress of further verification to be sure about their authenticity.

[Nrcewker]

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

2FA should be must. It’s very important if you are a gambler who plays with high balance. In this manner you will be saved from scams. Moreover if the user experience is great, then definitely a gambler will stay in the site. The top priority will be facing no delays in the game. The UI should be clean and it should only focus on fair gambling. These are the basic needs which every gambler craves for in a gambling site.