BetCrypto.cr, won big now feeling scammed out of 26,000 Euros

[JDMaster]

What happened:: To set the scene, I found this casino from here and from the owners reddit posts. I created an account last year and had some fun. I started losing in December and decided to close my account. Roll around March this year, I get the urge to have another go. I check the website and my account is gone - which makes sense. I create a new account, deposit and start to play. This was my one and only mistake...

I never use welcome bonuses, I prefer to play only with raw deposits for context.

Well, I had the week of my life. I put in around 4500eur, and in the end I got 2 max wins on different hacksaws and my balance peaked at 35000EUR. I have linked an image of this below. My first withdraws went OK, but this casino still has withdraw limits of 5000 a week, so I was stuck after my first 2 withdraws.
Late last night, my heart falls out my chest - an email from BetCrypto. "Your Account has been terminated". This must be a mistake? But no, they've closed my account and are forfeiting all my funds due to multiaccounting. I tried talking to the owner, but his final say is that "it has been determined that you have disregarded this rule by maintaining multiple accounts on our platform", and that "However, it is essential for us to uphold the integrity of our platform and ensure a fair gaming environment for all our users. The rule regarding the prohibition of multiple accounts is in place to safeguard the fairness and transparency of our services.".

I've only ever had one open account with this site, and I never used any wagering or bonuses - I am a completely fair cash only player. I feel like this is a classic case of a casino using whatever fine print it can to get out of paying out a big win. The sickening thing about this is that the wins were probably the luckiest things that have ever happened to me, and I was planning to pay off all my gambling debt with this.

I'm only posting here as I have exhausted all options with the casino owner - obviously he does not want to pay me out. I post this here because I want it on the record - I trusted this casino and now I feel like I have been betrayed. I'm being treated like a cheat when all I ever was, was honest.

I didn't even want to make this post, I hoped that I would be able to clear things up with the owner, as he seemed reasonable. Alas I've been completely stonewalled.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3515379

Reference Link: https://bitcointalk.org/index.php?topic=5450567.0
Amount Scammed: €26,000
Payment Method: BTC
Proof of Payment: https://p.eax.re/F2T3BnI8UN3C.png
PM/Chat Logs: https://p.eax.re/vreGdc82kjfL.png
Additional Notes: If any more information / proof is required please let me know, I'll attach anything I have access to.

[1714548062]

1714548062

[1714548062]

1714548062

[Betcrypto.cr]

We are sorry, but our Terms and conditions are clear, ONE ACCOUNT PER PLAYER, you opened a second account and that's not allow, this rule is even bold and red in our terms and conditions page.

We want to point out with your second account, you were able to withdraw all your initial deposits + profits.


Furthermore, we have all the evidence you opened this second account, take into consideration we are not the only online casino with this rule so it is nothing new in this industry.

We can show all the evidence to a trusted member of the forum

[JDMaster]

We are sorry, but our Terms and conditions are clear, ONE ACCOUNT PER PLAYER, you opened a second account and that's not allow, this rule is even bold and red in our terms and conditions page.

We want to point out with your second account, you were able to withdraw all your initial deposits + profits.


Furthermore, we have all the evidence you opened this second account, take into consideration we are not the only online casino with this rule so it is nothing new in this industry.

We can show all the evidence to a trusted member of the forum

I think it would be good if you could, at least you could show the reasoning behind confiscating 26,000 euros. I think this really just boils down to: you were happy to see me deposit and play, but then when I won you immediately had an excuse to not pay out. Essentially getting it both ways.

Hopefully when transgressions and evidence is posted it will justify your 26000 euro theft, but I don't feel like it will. 

[Betcrypto.cr]

We are sorry, but our Terms and conditions are clear, ONE ACCOUNT PER PLAYER, you opened a second account and that's not allow, this rule is even bold and red in our terms and conditions page.

We want to point out with your second account, you were able to withdraw all your initial deposits + profits.


Furthermore, we have all the evidence you opened this second account, take into consideration we are not the only online casino with this rule so it is nothing new in this industry.

We can show all the evidence to a trusted member of the forum

I think it would be good if you could, at least you could show the reasoning behind confiscating 26,000 euros. I think this really just boils down to: you were happy to see me deposit and play, but then when I won you immediately had an excuse to not pay out. Essentially getting it both ways.

Hopefully when transgressions and evidence is posted it will justify your 26000 euro theft, but I don't feel like it will.  

We told you multiple accounts are not allowed

Also with your account BCE239 you deposited in total around €7000 and you were able to withdraw €9000 before our system flag your account.

[JDMaster]

Again, because I had a disabled account (which I disabled) and again, I did not claim any bonuses or abuse any wagering.

It boils down to you keeping 26000 euros on a technicality. Post all the evidence, because at least it will show that I'm honest about everything.

[Betcrypto.cr]

Again, because I had a disabled account (which I disabled) and again, I did not claim any bonuses or abuse any wagering.

It boils down to you keeping 26000 euros on a technicality. Post all the evidence, because at least it will show that I'm honest about everything.

Multiple accounts are not allowed at all online casinos, we are not making a new kind of rule,  it not my fault you didn't read the ToS that rule is even bold and red.

I'm sorry but no exceptions   

[electronicash]

jesus! regardless of the reason why he had to register another account.
he disabled his first account that's why he created another account. i think the first account was already forfeited which means it shouldn't be considered an account anymore after being disabled.

~

but why was the account disabled in the first place by you?  is Betcrypto.cr not saying something yet as to what happened to that old account?

[Betcrypto.cr]

He opened a ticket just saying disable account

We are a non KYC casino, we can't allow multiple accounts.

[JDMaster]

jesus! regardless of the reason why he had to register another account.
he disabled his first account that's why he created another account. i think the first account was already forfeited which means it shouldn't be considered an account anymore after being disabled.

~

but why was the account disabled in the first place by you?  is Betcrypto.cr not saying something yet as to what happened to that old account?

I asked for the account to be disabled last year because I had been gambling a bit much. I admit this part was stupid of me, but I've been honest every step of the way, I'm not pretending my mums aunts cousin used my computer. I just feel that this is beyond harsh... I finally hit it big...

[lovesmayfamilis]

We see stories like this often, OP. In this section, there are several similar ones. But the fact that you consider yourself honest looks different for the casino. The casino has hundreds of users; if your IP address once appears in the system, then you must understand that all other accounts that will be assigned to you will be considered multi-accounts. Talking about your personal reasons for wanting to stop playing or not for the casino will not look like a sense of understanding; if you want to leave, leave, but the site remembers everything. On the Internet, we are all creative, and it is very easy to tell sob stories, so much so that scammers show other people’s documents. But another point is that they don’t have to believe you. There is a record, and you can't do anything against it.

[JDMaster]

We see stories like this often, OP. In this section, there are several similar ones. But the fact that you consider yourself honest looks different for the casino. The casino has hundreds of users; if your IP address once appears in the system, then you must understand that all other accounts that will be assigned to you will be considered multi-accounts. Talking about your personal reasons for wanting to stop playing or not for the casino will not look like a sense of understanding; if you want to leave, leave, but the site remembers everything. On the Internet, we are all creative, and it is very easy to tell sob stories, so much so that scammers show other people’s documents. But another point is that they don’t have to believe you. There is a record, and you can't do anything against it.

Even with all that, I don't see what I did to take advantage of anything? My original account was closed, I played on only one account this year, and I never used any casino promotions. Only raw balance I deposited was used.

I understand that it was my mistake not to try and reactivate my original account, but I am struggling to view this as justification for confiscating 26,000 euros.

And in terms of honesty, if this casino posts their evidence, at least it will show explicitly that I only used one account this year and no bonus or wagering abuse.

[VeniVidiV]

From what has been posted by the player and the casino,  there is no attempt to defraud, bonus abuse, circumvent limits, etc by the player.

The only reason the player disabled his account originally was to take a break as he may have been gambling too much.  Looking at the site, they have no tools for responsible gambling,  they do not even mention it anywhere on the site from what I can see,  not even a generic statement about how to seek help.  

The player also stated his original account was "gone"  the casino did not dispute this.   So, you can't really claim he is multiaccounting.  

The casino also boldy states here in this thread and on their site, they are a No KYC casino, which violates their agreement with providers such as pragmatic and hacksaw.

When you brag about being a no KYC casino,  you are going to attract multiaccounters anyways, so this does not seem to be a real concern of yours,  unless of course someone wins big and you don't want to pay... or cant pay.


Considering this was a casino launched with some reddit posts (I remember seeing those posts as well)   they likely do not have the funds to pay, or simply dont want to.  

[Betcrypto.cr]

We see stories like this often, OP. In this section, there are several similar ones. But the fact that you consider yourself honest looks different for the casino. The casino has hundreds of users; if your IP address once appears in the system, then you must understand that all other accounts that will be assigned to you will be considered multi-accounts. Talking about your personal reasons for wanting to stop playing or not for the casino will not look like a sense of understanding; if you want to leave, leave, but the site remembers everything. On the Internet, we are all creative, and it is very easy to tell sob stories, so much so that scammers show other people’s documents. But another point is that they don’t have to believe you. There is a record, and you can't do anything against it.

Even with all that, I don't see what I did to take advantage of anything? My original account was closed, I played on only one account this year, and I never used any casino promotions. Only raw balance I deposited was used.

I understand that it was my mistake not to try and reactivate my original account, but I am struggling to view this as justification for confiscating 26,000 euros.

And in terms of honesty, if this casino posts their evidence, at least it will show explicitly that I only used one account this year and no bonus or wagering abuse.

We can share the evidence with a trusted member of the forum if we post it wild open, this will make some of our systems useless because now they will know what to hide

From what has been posted by the player and the casino,  there is no attempt to defraud, bonus abuse, circumvent limits, etc by the player.

The only reason the player disabled his account originally was to take a break as he may have been gambling too much.  Looking at the site, they have no tools for responsible gambling,  they do not even mention it anywhere on the site from what I can see,  not even a generic statement about how to seek help.  

The player also stated his original account was "gone"  the casino did not dispute this.   So, you can't really claim he is multiaccounting.  

The casino also boldy states here in this thread and on their site, they are a No KYC casino, which violates their agreement with providers such as pragmatic and hacksaw.

When you brag about being a no KYC casino,  you are going to attract multiaccounters anyways, so this does not seem to be a real concern of yours,  unless of course someone wins big and you don't want to pay... or cant pay.


Considering this was a casino launched with some reddit posts (I remember seeing those posts as well)   they likely do not have the funds to pay, or simply dont want to.  

They can always open a ticket to close their account.

His original account was disable by his request so far we have proof of just one extra account but we don't know if he has more,  that's why multi account is not allowed

Also, we pay him 9k euros before his account was flag, and we have ALL the evidence about the other account he opened

We are sorry, but this is nothing new, multiaccount is not allowed at any online casino and each account counts  

[holydarkness]

I asked for the account to be disabled last year because I had been gambling a bit much. I admit this part was stupid of me, but I've been honest every step of the way, I'm not pretending my mums aunts cousin used my computer. I just feel that this is beyond harsh... I finally hit it big...

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

They can always open a ticket to close their account.

His original account was disable by his request so far we have proof of just one extra account but we don't know if he has more,  that's why multi account is not allowed

Also, we pay him 9k euros before his account was flag, and we have ALL the evidence about the other account he opened

We are sorry, but this is nothing new, multiaccount is not allowed at any online casino and each account counts  

You don't know he has multiple or you can't find more because he only have two [the one being closed and this new one being opened]?

A bit out of context, but to clarify, some casino actually allows multi acc, as long as it's not used with malicious intent like bypassing limitation or abusing bonus.

[Betcrypto.cr]

Here is what he ask our customer support, he just asked to disable account



Right now, we don't have more evidence about a third account.

We dont allow multiple accounts, the reason is based on our internal risk aproach, in our T&C that rule is even in bold and red

[JDMaster]

I asked for the account to be disabled last year because I had been gambling a bit much. I admit this part was stupid of me, but I've been honest every step of the way, I'm not pretending my mums aunts cousin used my computer. I just feel that this is beyond harsh... I finally hit it big...

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

[Betcrypto.cr]

I'm sorry, but multi accounts are NOT allow at our site.

It is clearly mentioned at the T&C, you should have read the T&Cs before opening a second account.

[holydarkness]

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

I'm sorry, but multi accounts are NOT allow at our site.

It is clearly mentioned at the T&C, you should have read the T&Cs before opening a second account.

I actually looked at the ToS [and smiled a little because it does written in red]. If I may...



though you're the one that knows best what's your ToS about and the nature of each clauses in it, may I argue that the no multiple account terms were to enforce players to "play fair and square", to discourage any attempt of abuses of bonus and/or limitation, thus it's written in red altogether in one sentence.

Departing from this, and if OP is proven to only have one active account at a time, and that the previous account was permanently closed for no harmful reason [it's closed simply because OP needed a break], can it be argued that OP does play fair and square, and as such, he does not breach your ToS.

Can you perhaps mull over this and considering to give OP an exception? Given, again, he technically does not breach your term and/or does any harm to the ToS. His only mistake here was asking for his account to be disabled when he needed a break instead of just leave the account be.

My two cents.

[JDMaster]

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

Sorry, I didn't mean to imply that I had given reasoning. I was just explaining why I did it at the time. You're correct and the logs show that yes I just asked for the account to be disabled.

[Betcrypto.cr]

Just to understand more about this. The reason you stated on your email to them last year to disable your account, it's this? You happened to mention to them that you need to close your account because you gambled too much? Or you simply [as the casino wrote above yours] asked for it to be disabled without specific reason?

Unfortunately yes, I had pushed a bit too far and just wanted the account closed. There's no malice in any of this, the only real issue is that I got 2 max wins on 1eur stakes and I'm being punished for it now. I think the owner has made it his mission to make me look bad here, but I've been honest at every step. You also mentioned about multiaccounts/bonus users, but I've always been strictly raw balance, so I've never even taken advantage of any offer.

Actually, no. You only wrote and ask them to disable your account, without specifying the reason behind it, as proven by a screenshot provided by their representative above, showing your correspondencies with them. You simply said, "disable my account."

I previously asked if you specifically mentioned to them that you need your account closed because you gambled too much to know if they act according to Gamble Aware regulation, where any respectable casino will not and should not cater another account being opened by a gambler for whatever reason, if he requested for a self exclusion.

However, it seems this is not your case, as you simply wanted a break, and you did not ask to be excluded [if they have any feature like that on their platform].

I'm sorry, but multi accounts are NOT allow at our site.

It is clearly mentioned at the T&C, you should have read the T&Cs before opening a second account.

I actually looked at the ToS [and smiled a little because it does written in red]. If I may...



though you're the one that knows best what's your ToS about and the nature of each clauses in it, may I argue that the no multiple account terms were to enforce players to "play fair and square", to discourage any attempt of abuses of bonus and/or limitation, thus it's written in red altogether in one sentence.

Departing from this, and if OP is proven to only have one active account at a time, and that the previous account was permanently closed for no harmful reason [it's closed simply because OP needed a break], can it be argued that OP does play fair and square, and as such, he does not breach your ToS.

Can you perhaps mull over this and considering to give OP an exception? Given, again, he technically does not breach your term and/or does any harm to the ToS. His only mistake here was asking for his account to be disabled when he needed a break instead of just leave the account be.

My two cents.

We are sorry but not exceptions.

Also with his second account he deposited around 7,000 EUROS and withdrew 9,000 euros before our system detected that it was a second account.

Once again we are sorry but the multiple account rule is the most important rule for us.