joya.casino biggest scam they scam me with 1145$

[lightbet]

Hi everyone before everything my account with this casino joya.casino its fully verified with all documents my username is lightbet
And after iam deposit 1098$ iam up it to 1145$

And this hash for deposit it 1098$ usdt trc20

a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434

So when I request withdraw 1000$ i don't get anything i go to live support and they told me that i need to wager it 1x i was said to him that iam already was wager it more then 1x he said let me check after he check he said you are right but you need to make another request i was said to him how to make another request and the 1000$ still not back to my account he said ok wait then iam waiting 12 hours and nothing then i ask them they don't said anything then i told them also i will made withdraw with 145$ and also nothing i get after that they banned my account and banned me from chat support also its disappear from me and when i come to them from other devices after they know my username they also block me from chat and this proof for how they blocked me from chat after they know my username

See video
https://youtu.be/prdZu7thQH8?si=zCpLM21aHNMKJhOV

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[Coin_trader]

Please upload the screenshot that you mention on the youtube video on talkimg.com so that we can see the flow of conversation between you and the support.

Your narrative show unprofessional their support for handling concerns about withdrawal especially when they are giving order without verifying the details of your account withdrawal information. But again this is just your plain text so please provide the screenshot of your conversation to establish a strong case against the casino in question here. I’m curious if they gave you a reason for holding your withdrawal or they just banned you without any explanation.

@holydarkness is very good on investigating this kind of cases.

[lightbet]

Please upload the screenshot that you mention on the youtube video on talkimg.com so that we can see the flow of conversation between you and the support.

Your narrative show unprofessional their support for handling concerns about withdrawal especially when they are giving order without verifying the details of your account withdrawal information. But again this is just your plain text so please provide the screenshot of your conversation to establish a strong case against the casino in question here. I’m curious if they gave you a reason for holding your withdrawal or they just banned you without any explanation.

@holydarkness is very good on investigating this kind of cases.

Hi sir thank you for suggestion the problem is they blocked me also from convention in live chat so its disappear from me i can't enter it....the video that i uploaded in YouTube its just to show how they blocked me from chat and disappear from me immediately after they see my username lightbet

And they not give me any reason they just scamer people

[Saint-loup]

You should open a topic in the Scam accusation section because your topic will certainly be locked or deleted by a moderator since scam accusations don't belong to this section usually.
Do you know if this casino has an account or an ANN thread here btw? If you're right you can ask for a red tag from any DT2 member and a warning flag on their account.
You can also submit your case to casino rating platforms such as AskGambler or Casino Guru.

[holydarkness]

[...]
@holydarkness is very good on investigating this kind of cases.

Thank you for bringing this to my awareness.

You should open a topic in the Scam accusation section because your topic will certainly be locked or deleted by a moderator since scam accusations don't belong to this section usually.
Do you know if this casino has an account or an ANN thread here btw? If you're right you can ask for a red tag from any DT2 member and a warning flag.

Alternatively, OP can just move the topic to scam accusation board and edit the opening post with the preferred format. I think it'll be better than having two threads for the same topic.

And yes, they do have an ANN here [I'm just learning about this too, LOL], as well as had a campaign for one week. I'll notify their representative once OP complete the thread as best as they can.


OP, please move this thread to scam accusations board? The button to move a topic will be at the bottom left of this page. Only you and admins can do that. And it'll be very much preferred if you can edit your opening post to match this format as it'll make things easier to understand at glance.

Meanwhile, just to be sure there is no miscommunication and misunderstanding, I understand that you deposited USD 1,098, wagered 1x of that amount, and ended up with USD 1,145?

[lightbet]

[...]
@holydarkness is very good on investigating this kind of cases.

Thank you for bringing this to my awareness.

You should open a topic in the Scam accusation section because your topic will certainly be locked or deleted by a moderator since scam accusations don't belong to this section usually.
Do you know if this casino has an account or an ANN thread here btw? If you're right you can ask for a red tag from any DT2 member and a warning flag.

Alternatively, OP can just move the topic to scam accusation board and edit the opening post with the preferred format. I think it'll be better than having two threads for the same topic.

And yes, they do have an ANN here [I'm just learning about this too, LOL], as well as had a campaign for one week. I'll notify their representative once OP complete the thread as best as they can.


OP, please move this thread to scam accusations board? The button to move a topic will be at the bottom left of this page. Only you and admins can do that. And it'll be very much preferred if you can edit your opening post to match this format as it'll make things easier to understand at glance.

Meanwhile, just to be sure there is no miscommunication and misunderstanding, I understand that you deposited USD 1,098, wagered 1x of that amount, and ended up with USD 1,145?

Hi sir thank you for this help and yes as you said iam even wager it more then 1x and they confirmed this to me as they said to me  yes you are right but you need to request new withdraw ...iam told him how to request new and my 1000$ not back to my account then also after i made request for the other 145$ they blocked me and everytime iam enter chat from new device after they see my username lightbet they block me from chat you can try now with them from your device just go to live support for them and tell them that your username is lightbet they will block you from chat and the chat button will disappear from you

[Danydee]

Hi sir thank you for suggestion the problem is they blocked me also from convention in live chat so its disappear from me i can't enter it....

Hi

Did you not get/request Chat-transcript to your e-mail after the conversation ??

Can you show us registration or any email from them with your username visible on it ?

Also try re-contacting the support from your registered e-mail !
I'll suggest you to take your time and review and verify your message using like this tool and translate it to your native language after that to ensuring there is no misunderstanding before you send them your message/email !



*Post a message asking kindly the moderator to move this topic to scam/accusations board and put a quote/link to this topic on your message on their ANN thread!!

[Saint-loup]

Unfortunately it seems their signature campaign has been halted suddenly. Maybe they've been hacked/stolen internally or from outside, or maybe it is an exit scam. To be honest, it's surprising to build a casino platform and launch a marketing campaign, for scamming few people and few hundreds or thousands dollars at most. They will be quickly tagged and badly rated on review platforms if they act like that.

[lightbet]

Hi sir thank you for suggestion the problem is they blocked me also from convention in live chat so its disappear from me i can't enter it....

Hi

Did you not get/request Chat-transcript to your e-mail after the conversation ??

Can you show us registration or any email from them with your username visible on it ?

Also try re-contacting the support from your registered e-mail !
I'll suggest you to take your time and review and verify your message using like this tool and translate it to your native language after that to ensuring there is no misunderstanding before you send them your message/email !



*Post a message asking kindly the moderator to move this topic to scam/accusations board and put a quote/link to this topic on your message on their ANN thread!!

Hi mate no i don't get chat-transcrpit

And this show my username with them also i was deposit after this message from them that inform me the games is back
https://ibb.co/mRRxWvQ

[holydarkness]

Hi sir thank you for this help and yes as you said iam even wager it more then 1x and they confirmed this to me as they said to me  yes you are right but you need to request new withdraw ...iam told him how to request new and my 1000$ not back to my account then also after i made request for the other 145$ they blocked me and everytime iam enter chat from new device after they see my username lightbet they block me from chat you can try now with them from your device just go to live support for them and tell them that your username is lightbet they will block you from chat and the chat button will disappear from you

I took a quick glance at your post history and umm... just to be sure, when that problem arise and you were in first contact with the support [the one where they confirmed that you've fulfill the wagering requirement] or on other chat with them, were you talking in a good manner?

I know it's quite strange [let alone sounds very sensitive and insecure] but... casinos have this rule of rude behavior towards other player and their operator, and looking at your post on their thread, I somewhat feel the need to cross that possibility from the list.

[...]
*Post a message asking kindly the moderator to move this topic to scam/accusations board and put a quote/link to this topic on your message on their ANN thread!!

It's already moved.

[robelneo]

For a new casino to have a complaint this early is not good, why would they ban your account right away just because you asked for withdrawals, the representative has not logged in for the last four days.

And checking their trust profile they have a neutral report of being unprofessional on their campaign, although this has no bearing on your report, still follow the right format in your report.

I recommend that people stop playing on this casino until this is resolved.

[SamReomo]

Unfortunately it seems their signature campaign has been halted suddenly. Maybe they've been hacked/stolen internally or from outside, or maybe it is an exit scam.

Most new casinos run signature campaigns for sometime and when they don't see any results then they most probably give up on the idea of signature campaign. That could also be true in case of joya.casino, however as now they have an scam accusation against them, then I also think that they might have been either hacked or they are trying to do rug-pull and scam exit with the players.

The casino seemed a good one in its initial days, and it attracted some players who liked that platform, but after a few months of operation they got an scam accusation against them. Why would a legit casino ban an account of a player when that player just want to withdraw his/her funds even he/she has completed the 1x wager requirements.

This seems like a shady sign to me, it would be great to hear from Joya.casino's representative that why that happened with the player who created this scam accusation post against them. If they want to do business for long term then they should solve the issues of the OP. Meanwhile I also recommend everyone to be careful from that casino.

[Danydee]

Hi mate no i don't get chat-transcrpit

And this show my username with them also i was deposit after this message from them that inform me the games is back
https://ibb.co/mRRxWvQ

I see that the email is from an [ Gmail,com ] address ?!!  🤔🤔🤔


Is this normal ?  It is possible that the whole case is a fraud from an agent??!


Try emailing support@joya.casino with all references/evidences on attachments! ...

Contact Us!   Email: support@joya.casino. Phone:+356 77134708. Skype id: BW247 Support  

[lightbet]

Hi sir thank you for this help and yes as you said iam even wager it more then 1x and they confirmed this to me as they said to me  yes you are right but you need to request new withdraw ...iam told him how to request new and my 1000$ not back to my account then also after i made request for the other 145$ they blocked me and everytime iam enter chat from new device after they see my username lightbet they block me from chat you can try now with them from your device just go to live support for them and tell them that your username is lightbet they will block you from chat and the chat button will disappear from you

I took a quick glance at your post history and umm... just to be sure, when that problem arise and you were in first contact with the support [the one where they confirmed that you've fulfill the wagering requirement] or on other chat with them, were you talking in a good manner?

I know it's quite strange [let alone sounds very sensitive and insecure] but... casinos have this rule of rude behavior towards other player and their operator, and looking at your post on their thread, I somewhat feel the need to cross that possibility from the list.

[...]
*Post a message asking kindly the moderator to move this topic to scam/accusations board and put a quote/link to this topic on your message on their ANN thread!!

It's already moved.

https://talkimg.com/images/2024/04/19/joCmH.jpeg

Hi mate after they told me you need to wager 1x iam just said to them this( sir iam already was wager it more then 1x can you check it please) after that they said to me ( after i checked you are right but you need to request new withdraw)

[holydarkness]

I see that the email is from an [ Gmail,com ] address ?!!  🤔🤔🤔


Is this normal ?  It is possible that the whole case is a fraud from an agent??!


Try emailing support@joya.casino with all references/evidences on attachments! ...

Contact Us!   Email: support@joya.casino. Phone:+356 77134708. Skype id: BW247 Support  

Thank you! I was quite surprised about this too, that their email come from a personal Gmail [not even google for business] instead from their own domain. I wanted to check if their support was indeed addressed to a Gmail address, but I somehow can't access their page from any devices and browsers, though I can do it just fine when I made my first post on this case [I was looking at their sub-license situation].

Hi mate after they told me you need to wager 1x iam just said to them this( sir iam already was wager it more then 1x can you check it please) after that they said to me ( after i checked you are right but you need to request new withdraw)

Okay, noted about this. Let me try to invite their representative here and give their side. Hopefully I can reach them.

[Saint-loup]

If they expected any visible returns after one single week, they would be the worst guys in marketing matter I ever heard...
But it's just not acceptable neither explainable to ban a customer from live support right after an unsuccessful withdrawal.
And there is a third red flag, the very first post of their first ANN pointed out negative reviews on Trustpilot. And another guy few posts below quoted very weird, unsual and dubious KYC requirements.
It smells bad for me.
https://bitcointalk.org/index.php?topic=5478536.msg63350737#msg63350737
https://bitcointalk.org/index.php?topic=5478536.msg63350148#msg63350148

[Stalker22]

First I wanted to say that I have never even heard of this casino before and then I found out that they already created an ANN thread here about a month ago. According to the whois record, their domain was registered more than a year ago, but according to web.archive.org, it seems that the casino became operational only at the end of last year (before that, the site redirected to some other domains). So it seems that this is a relatively new casino with a not yet established reputation.

I will try to find more info on them in the meantime until their rep comes out on this issue.

[Jating]

First I wanted to say that I have never even heard of this casino before and then I found out that they already created an ANN thread here about a month ago. According to the whois record, their domain was registered more than a year ago, but according to web.archive.org, it seems that the casino became operational only at the end of last year (before that, the site redirected to some other domains). So it seems that this is a relatively new casino with a not yet established reputation.

I will try to find more info on them in the meantime until their rep comes out on this issue.

As others have said, they have a signature campaign here that runs for one week only to everyone surprise, maybe they didn't get the output that they want or just don't know that signature campaigns is one of the best method to promote their platform here.

In any case, it was a something unexpected that someone will accused them this early in the community. So let's see how @holydarkness can involved the said casino here and to answer. Perhaps they still don't know how everything works here as again. But hopefully if they wanted to stay here that long, then at least we need to hear their side of the story.

[Danydee]

Thank you! I was quite surprised about this too, that their email come from a personal Gmail [not even google for business] instead from their own domain. I wanted to check if their support was indeed addressed to a Gmail address, but I somehow can't access their page from any devices and browsers, though I can do it just fine when I made my first post on this case [I was looking at their sub-license situation].

I tried joya before I seen them here, responds to support tickets comes from their own domain, but though reviewing the messages received I have found a similar email received on 5 of march from the (Alex joya)/from the same gmail address !!    
https://i.postimg.cc/d3shTcjY/Screennn-1-e.jpg

[lightbet]

Thank you! I was quite surprised about this too, that their email come from a personal Gmail [not even google for business] instead from their own domain. I wanted to check if their support was indeed addressed to a Gmail address, but I somehow can't access their page from any devices and browsers, though I can do it just fine when I made my first post on this case [I was looking at their sub-license situation].

I tried joya before I seen them here, responds to support tickets comes from their own domain, but though reviewing the messages received I have found a similar email received on 5 of march from the (Alex joya)/from the same gmail address !!    
https://i.postimg.cc/d3shTcjY/Screennn-1-e.jpg

Think you for this investigation sir iam really appreciate it