holydarkness
Legendary
 Offline
Activity: 2702
Merit: 1537
Yes, I'm an asshole
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May 02, 2024, 07:33:11 PM |
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Hi sir let me explain you what happened good i was not play with site for a while..and when i get message from support that the games is back iam immediately open casino and want deposit i see new payment method so i try it i was input 15$ to see what happens next so in next they redirect me to provider of payment and there is no input so iam immediately send 1098$ usdt and this screenshot for it so in joya.casino i see my balance is 1098$ and when i want withdraw they blocked me and as you see they told me the provider send me email of refund but they not ...and if there is refund so let them show the proof...also iam go to provider payment said story to them and told them iam not get refund ..so they told me speak with your casino not with us This screenshot of my payment  Emm...? Correct me if I'm wrong, the new payment method, they require you to input the amount twice? The amount you intended to deposit and the amount you're willing to pay to get that deposited? And you paid USDT 1,098.8? What prompts you to typed in 1,098.8 instead of 15? Or is that set automatically? You only typed in 15, and the next screen shows that you'll be deducted 1,098.8 in total, that includes the intended withdrawal and the tx fee [in other words, 1,083.8 is the tx fee]? Can you please copy that txID here? Perhaps it'll help people understand things easier. |
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lightbet (OP)
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Activity: 27
Merit: 0
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May 02, 2024, 08:13:20 PM |
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Hi sir let me explain you what happened good i was not play with site for a while..and when i get message from support that the games is back iam immediately open casino and want deposit i see new payment method so i try it i was input 15$ to see what happens next so in next they redirect me to provider of payment and there is no input so iam immediately send 1098$ usdt and this screenshot for it so in joya.casino i see my balance is 1098$ and when i want withdraw they blocked me and as you see they told me the provider send me email of refund but they not ...and if there is refund so let them show the proof...also iam go to provider payment said story to them and told them iam not get refund ..so they told me speak with your casino not with us This screenshot of my payment https://talkimg.com/images/2024/05/02/rkEBo.jpegEmm...? Correct me if I'm wrong, the new payment method, they require you to input the amount twice? The amount you intended to deposit and the amount you're willing to pay to get that deposited? And you paid USDT 1,098.8? What prompts you to typed in 1,098.8 instead of 15? Or is that set automatically? You only typed in 15, and the next screen shows that you'll be deducted 1,098.8 in total, that includes the intended withdrawal and the tx fee [in other words, 1,083.8 is the tx fee]? Can you please copy that txID here? Perhaps it'll help people understand things easier. Sir in website casino you put amount of deposit and next screen show just the information of send so i send 1098$ as i was play in other casino you get any amount of deposit you made and yes i get 1098$ in my account in joya.casino as my deposit And about my txid iam already put it in above and that it https://tronscan.org/#/transaction/a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434Or just txid a9b4ce817374b6a0eb8a5454923e7d65a16a3b07e47caf360f6add9858b2c434 |
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PX-Z
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This is really a mess up of the payment method used, and a huge expensive loop hole and BS decision they make for a refund.
They make their user input amount to deposit, but if the amount inputs and the amount they (payment method) received is not the same, say the amount deposited is higher, then they will calculate the difference snd refund back to the wallet of the sender without asking what wallet they should make the refund. Yet the total amount of deposited shows in the casino account.
The OP uses binance based on txid, now since the payment method uses the sending address which is binance, then binance received the refund if the payment method really made the refund.
That's why OP didnt see any amount on its account for the refund because binance have it. So basically he was robbed and banned on the casino for the messed up of the payment method.
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holydarkness
Legendary
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Activity: 2702
Merit: 1537
Yes, I'm an asshole
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May 02, 2024, 09:39:02 PM |
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I think it's time to get joyacasino to give a better explanation that could probably clears a lot of confusion. I saw that they went offline again, so I attempted to replicate previous attempt, by reaching through their live support to convey a message to their colleague to return to the forum. Unfortunately, I got one that seemingly has tendency to overcomplicate things.     I'll send them an email tomorrow morning. I have a feeling that I'll need to write a short summary of what happens |
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Danydee
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Activity: 2772
Merit: 1266
OrangeFren.com
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May 02, 2024, 10:49:55 PM
Last edit: May 02, 2024, 11:08:28 PM by Danydee |
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This is really a mess up of the payment method used, and a huge expensive loop hole and BS decision they make for a refund.
They make their user input amount to deposit, but if the amount inputs and the amount they (payment method) received is not the same, say the amount deposited is higher, then they will calculate the difference snd refund back to the wallet of the sender without asking what wallet they should make the refund. Yet the total amount of deposited shows in the casino account.
The OP uses binance based on txid, now since the payment method uses the sending address which is binance, then binance received the refund if the payment method really made the refund.
That's why OP didnt see any amount on its account for the refund because binance have it. So basically he was robbed and banned on the casino for the messed up of the payment method.
Yes totally mess up, and the (company) should be liable as there should be at least clear warnings that any overflow will be returned and could be lost ! I don't know for this case if there is a chance that binance respond favourably and accept refunding the user ! ??🙄
Following the deposit tx, if a refund was made, it wasn't directly from the original receiving(deposit) address.. so any request to binance need first to be accompanied with a "claim" of the refund tx from the company! Either the action of closing the case and banning is very misplaced from joya.casino! |
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acroman08
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Activity: 2506
Merit: 1112
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May 03, 2024, 04:39:27 AM |
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would you mind sharing a screenshot of casino.guru where they said that you got the refund? the screenshot you currently share doesn't say that you have received the refund. also, when did they send this to you? It's there on OP's CG's complain thread, available for public to read -snip @joyacasino, the OP claims that casino.guru has ruled the case in his favor, are you planning to honor the decision casino.guru made?
And you understand this wrongly. It's the exact opposite. CG ruled the case in favor of the casino, with findings that the OP breached Joya's TnC and acted in fraudulent behavior, and that the casino had fulfilled their responsibility to the player. thanks for this, I am not really sure if I misunderstood what the OP wrote(maybe I did) but base on his post, it seemed that casino.guru was in his favor and informed him that the casino has sent a refund to him but op claims that he hasn't received any refund from the casino, that's why I wrote that reply to him. anyway, again, thanks for clarifying it for me. |
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holydarkness
Legendary
Offline
Activity: 2702
Merit: 1537
Yes, I'm an asshole
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May 03, 2024, 11:01:07 AM |
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This is really a mess up of the payment method used, and a huge expensive loop hole and BS decision they make for a refund.
They make their user input amount to deposit, but if the amount inputs and the amount they (payment method) received is not the same, say the amount deposited is higher, then they will calculate the difference snd refund back to the wallet of the sender without asking what wallet they should make the refund. Yet the total amount of deposited shows in the casino account.
The OP uses binance based on txid, now since the payment method uses the sending address which is binance, then binance received the refund if the payment method really made the refund.
That's why OP didnt see any amount on its account for the refund because binance have it. So basically he was robbed and banned on the casino for the messed up of the payment method.
This "payment system" made sense and could probably be what their representative tried to convey, though I don't understand how is this "cheating", if the refund of the value difference was done immediately and OP did not do it intentionally. According to OP, the next screen shown after he inputted USDT 15 as the amount he intended to deposit, was the sending confirmation, where he can't [the way I understand it] "manipulate" the amount being deposited. I've send the email, let's hope their representative come back here with a proper explanation and txID. If they did the refund, there is still a hope for OP to recover his fund by asking Binance to process the credit to his account with the said txID. |
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PX-Z
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May 03, 2024, 02:25:30 PM |
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This "payment system" made sense and could probably be what their representative tried to convey, though I don't understand how is this "cheating", if the refund of the value difference was done immediately and OP did not do it intentionally. According to OP, the next screen shown after he inputted USDT 15 as the amount he intended to deposit, was the sending confirmation, where he can't [the way I understand it] "manipulate" the amount being deposited.
Ah yeah, it's more like payment gateway, i guess. I assume this "cheating" or more like abusing the loophole of the payment gateway and the casino, as they "refunded" $1083 (the difference of OP input and the amount he sent) to OP, yet the balance of $1083 (OP sent) is still on the casino and the OP is able to play with it, even tried to withdraw the $1000 and $145. And yes this is more like unintentional and honest mistake of OP when sending the deposits as this loophole shouldn't exist in the very first place especially to a payment provider. If they did the refund, there is still a hope for OP to recover his fund by asking Binance to process the credit to his account with the said txID.
Though the refund doesn't have a proof yet, it could be helpful they can provide it so OP can really get his refund from binance. |
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lightbet (OP)
Newbie
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Activity: 27
Merit: 0
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May 03, 2024, 02:42:15 PM |
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This "payment system" made sense and could probably be what their representative tried to convey, though I don't understand how is this "cheating", if the refund of the value difference was done immediately and OP did not do it intentionally. According to OP, the next screen shown after he inputted USDT 15 as the amount he intended to deposit, was the sending confirmation, where he can't [the way I understand it] "manipulate" the amount being deposited.
Ah yeah, it's more like payment gateway, i guess. I assume this "cheating" or more like abusing the loophole of the payment gateway and the casino, as they "refunded" $1083 (the difference of OP input and the amount he sent) to OP, yet the balance of $1083 (OP sent) is still on the casino and the OP is able to play with it, even tried to withdraw the $1000 and $145. And yes this is more like unintentional and honest mistake of OP when sending the deposits as this loophole shouldn't exist in the very first place especially to a payment provider. If they did the refund, there is still a hope for OP to recover his fund by asking Binance to process the credit to his account with the said txID.
Though the refund doesn't have a proof yet, it could be helpful they can provide it so OP can really get his refund from binance. They said that i get email of refund from provider payment but iam not get anything from them even email of confirmation of my payment i was not get ...also they can easily ask the provider payment for the proof that i get refund from them ....they are really so bad with payment as there is a problem before with them when i deposit 100$ i get in my balance 110€ and when i withdraw i get 110$ also sometimes they withdraw my money but it was still in my balance for 3 days for example when i request for withdraw 100$ ...the 100$ i received it in my wallet but in my account balance in casino not cut so even i can play with it again but iam not and i go to tell them that iam still my balance have 100$ why after that they delete it. So they are really bad with payment and they don't know even what happened |
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PX-Z
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May 03, 2024, 02:53:55 PM |
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for example when i request for withdraw 100$ ...the 100$ i received it in my wallet but in my account balance in casino not cut so even i can play with it again but iam not and i go to tell them that iam still my balance have 100$ why after that they delete it. So they are really bad with payment and they don't know even what happened
So it's good to say that the casino is still buggy as they only release this casino for few months ago (based on their ANN posted here). This is not related to your case but, say are you using binance to fund your casino account/s? It's not good practice if you will ask me, they might ban your account or any CEX funding casino accounts. |
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holydarkness
Legendary
Offline
Activity: 2702
Merit: 1537
Yes, I'm an asshole
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May 03, 2024, 03:39:52 PM |
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This "payment system" made sense and could probably be what their representative tried to convey, though I don't understand how is this "cheating", if the refund of the value difference was done immediately and OP did not do it intentionally. According to OP, the next screen shown after he inputted USDT 15 as the amount he intended to deposit, was the sending confirmation, where he can't [the way I understand it] "manipulate" the amount being deposited.
Ah yeah, it's more like payment gateway, i guess. I assume this "cheating" or more like abusing the loophole of the payment gateway and the casino, as they "refunded" $1083 (the difference of OP input and the amount he sent) to OP, yet the balance of $1083 (OP sent) is still on the casino and the OP is able to play with it, even tried to withdraw the $1000 and $145. And yes this is more like unintentional and honest mistake of OP when sending the deposits as this loophole shouldn't exist in the very first place especially to a payment provider. If they did the refund, there is still a hope for OP to recover his fund by asking Binance to process the credit to his account with the said txID.
Though the refund doesn't have a proof yet, it could be helpful they can provide it so OP can really get his refund from binance. Then it's not a loophole, more like a bug on a severe level. And if OP tell the whole truth, that he didn't intentionally do so, then I think it's quite unfair to call him an abuser. I imagine, if we assume his story is the whole situation here, it'll be kinda hard to intentionally put himself in this situation, given all he can do is entering the amount he wanted to deposit and the rest is completely dependent on the payment provider. |
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lightbet (OP)
Newbie
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Activity: 27
Merit: 0
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May 11, 2024, 11:02:08 AM |
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If you guys know ang good lawyers let me know please
Also iam prying to god. I hope that they will face the most severe types of torment and affliction in the world. I hope that they will spend all their money in hospitals to treat them and that God will afflict them with all kinds of diseases for themselves and their children.
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Sunderland
Sr. Member
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Activity: 1477
Merit: 381
To Be Or Not To Be
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May 11, 2024, 01:33:24 PM |
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If you guys know ang good lawyers let me know please
Also iam prying to god. I hope that they will face the most severe types of torment and affliction in the world. I hope that they will spend all their money in hospitals to treat them and that God will afflict them with all kinds of diseases for themselves and their children.
Hiring a lawyer will cost you more than $1145, and the process will take a long time. OP sent the deposit via Binance with this address TYASr5UV6HEcXatwdFQfmLVUqQQQMUxHLS and if the refund has been sent, it will definitely be sent back to that address. The problem is, that address is a Binance hot wallet, it will be difficult to track it because there are thousands of transactions every day through that address. Its better to find information about which payment gateway they use and ask about the txid directly to that company. Im not 100% sure but it looks like they use Jeton payment gateway. |
back to work
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holydarkness
Legendary
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Activity: 2702
Merit: 1537
Yes, I'm an asshole
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May 11, 2024, 02:08:38 PM |
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Eh? I just realized that this case is still open and that their representative never come back here despite my email to them. I must have mistaken this one with another case because I thought they responded to my email by replying here.
OP, I'll try to reach their live support again, hopefully I'll get in touch with easier staff that didn't require me to send an email, as that method proven to be ineffective. Fingers crossed they won't block me, LOL.
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lightbet (OP)
Newbie
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Activity: 27
Merit: 0
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May 16, 2024, 02:02:23 PM |
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Eh? I just realized that this case is still open and that their representative never come back here despite my email to them. I must have mistaken this one with another case because I thought they responded to my email by replying here.
OP, I'll try to reach their live support again, hopefully I'll get in touch with easier staff that didn't require me to send an email, as that method proven to be ineffective. Fingers crossed they won't block me, LOL.
Bro they will not do anything or give any proof or reply because they are scam people |
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