1xbit violated self exclusion terms, do not want to help

[rodskee]

2 years ago  you have posted in 1xbit main thread about your account and your funds , while there are so many scams happening in that thread looks like you never bother to stop using their site

I have a problem with my account, there is money on it that I forgot to withdraw now because I self excluded myself, I cannot get access to my funds or my self exclusion lifted, I sent a PM please help me get my account access restored or my funds back as they are mine thank you.

and now here you are having issue again with them and maybe once this settle you will play in that scam site again.

Sorry but I think you already knew what is waiting for you here.

[breezyu]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

Sites offer self exclusion and should exclude a player when requested, but so many look for ways around it once they do it. In the end, you have to rely on yourself to decide not to gamble.

Listen mate. There are hundreds of complaints on askgamblers in where the casino did not handle a self exclusion the way it should have been done. This is standard on every casino.
You can feel whatever you want and talk about what ifs and what if nots at the end of the day if someone requests to be self excluded, it should be granted. Why would it not be?

If for example I was self excluded and created a new account and gambled I would not have complained about it.
You need to understand that I made 3 times contact to get my account self excluded. 20 days later it was still not processed.This is extremely unacceptable. 
In their own T&C on the website it is clearly stated that they offer temporary self exclusions. As every casino should.

For the other people who say I have been a longer member since 2017 and should have known that 1xbit is a scam;
I understand I have seen many reports. However I been gambling with them for years and with thousands and they never once did anything bad to me.
I even won big prizes multiple times. So there is your answer.

[Fivestar4everMVP]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know..

Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂.
On a more serious note though, you are on the right, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired  refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life.

[breezyu]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know..

Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂.
On a more serious note though, you are on the wrong, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired  refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life.

Why are you saying all these things and then at the same time saying that I should already know this and that you would not explain future.. Really?
How can you say I am in the wrong when there are complaints on askgamblers with the exact same situation and there the casino had to refund? Please do RESEARCH before speaking out of feelings really.
I am only unlucky that I have to complain on a forum because they are not licensed.

[Cantsay]

Why are you saying all these things and then at the same time saying that I should already know this and that you would not explain future.. Really?
How can you say I am in the wrong when there are complaints on askgamblers with the exact same situation and there the casino had to refund? Please do RESEARCH before speaking out of feelings really.
I am only unlucky that I have to complain on a forum because they are not licensed.

He’s saying that because of their reputation here - from the response your thread has gotten you should have already being able to tell that 1xbit is a bad news in the gambling industry. More than 30 replies and none supported the site, that just goes to show how bad they are.

As for the askgambler’s case, did you bother to read through the entire reports they have gotten and figure out how many were actually settled and those that weren’t and? If you do then you’ll understand why people are against them.

[Fivestar4everMVP]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know..

Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂.
On a more serious note though, you are on the wrong, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired  refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life.

Why are you saying all these things and then at the same time saying that I should already know this and that you would not explain future.. Really?
How can you say I am in the wrong when there are complaints on askgamblers with the exact same situation and there the casino had to refund? Please do RESEARCH before speaking out of feelings really.
I am only unlucky that I have to complain on a forum because they are not licensed.

Sorry bud, don't be so hard on me and your self too 😂, that was a typo which I've corrected, I actually was going to say that you are on the right, but I guess my mind got things twisted while I was thinking and typing my thoughts, sorry about that.

But again, don't you think you shouldnt have bothered asking if you are on the right or wrong, when you know that if any body says you are on the wrong (possibly based on their own perspective or understanding of the situation), that was going to be an offence to you?
When you ask a question with two options, you give/gave  people (in this case) your readers; the liberty to choose one of those options, don't attack them for choosing that which they think is the right option to them,  doing so is a wrong attitude, you gave that freedom, respect their choice of option/opinion regardless of whether you like it or not, if you are going to get offended if and when their choice of opinion isn't what you like, don't bother asking.

[Woodie]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

Before we even talk about the reputation of this sportsbook, I think partly you need to take the blame here , because you are very much aware that your account was suppose to be temporarily banned and most likely you would have still called them out to be a scam if you won and they denied your withdraw based on the self exclusion request.

If you ask me this is as good as depositing as huge amount to gamble and when you lose, you choose to chargeback which is dishonesty on the part of the player.

Best way to resolve this is to accept that your lost and can't claim the 20mb.

[acroman08]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

sad to say that there is a high chance that you will not get a refund. the fact that they lied to you saying that they never received a request for a temporary exclusion despite having a screenshot of it(you showed them your screenshot right?) is a big indication that they most likely would not refund your money back.

I saw on one of your replies that you mentioned askgambler, have you thought of posting this case on casino.guru?

[Wapfika]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

sad to say that there is a high chance that you will not get a refund. the fact that they lied to you saying that they never received a request for a temporary exclusion despite having a screenshot of it(you showed them your screenshot right?) is a big indication that they most likely would not refund your money back.

You’re right with this assumption normally I will give them a benefit of the doubt since casino has multiple that usually mishandle recordings for this kind of request but since we are talking about a proven scammer here, it’s obvious that they are using this tactic to play innocent.

I saw on one of your replies that you mentioned askgambler, have you thought of posting this case on casino.guru?

1xbit is one of the casino that has a lot of unresolved case on AG and CG. But there’s a recent issue which I don’t know if legit stating that he manage to recover his fund by threatening the casino with legal charges.

[breezyu]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

OK, 1xbit again?, it's been a while I last heard, read or wrote/talked about this casino, like I believe some other users who their comments are before mine must have said, 1xbit is not regarded as reputable casino, most especially on this forum, the casino officials on this forum were all tagged with a negative trust, and so are users on this forum who joined in promoting the casino on this forum as well, that casino is managed and ran by well known scammers, they have multiple issues, cases of users losing money unjustly, that remained unsolved for years, until they finally decided to leave this forum, you @op, should already know about this, so no need going further to explain what I believe you already know..

Actually, I am amazed that you played on this casino possibly for years without issues of them stealing money from your account, they must have some real love for you bud 😂.
On a more serious note though, you are on the right, but for many of us who already know 1xbit and their mode of operation, I did better say that you should have choosed a better casino where your right can be respected, 1xbit are just out there see kin every means to reap their customers off, it's unfortunate you likely may not get your desired  refund, even if you take the matter to court, because 1xbit has no physical office anywhere in the world, so I think it's better not to waste more money chasing shadows, forget about the lose and just move on with your life.

Your right. Good response, respect.
Still they fucked me over after years of loyalty which I did not expect.

[SamReomo]

Sorry for your loss but 1xbit has violated many terms for many users and that's why I suggest you to avoid that casino in future.

The 1xbit is known for their shady activities and those who aren't aware about their scam activities often get scammed by them.

You're in the list of the victims who were scammed by the shady casino 1xbit and you can't do anything against them as they have been doing that for years with their players.

[Davidvictorson]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

I am 100% in agreement with you.

While waiting for the casino to approve the self-exclusion request, he had the option of blocking the gambling website, at least that was one way to take responsible and help himself to stay off gambling.

I have yet to see anyone who successfully self-excluded. People typically have more than one casino websites they gamble on so, being self-excluded on one doesn't mean being self-excluded on the others.

[Alpha Marine]

Too many warnings have been made about 1xbit for you to keep using them. The fact it hasn't happened to you doesn't mean it's not true. We don't always have to wait till a thing happens to you before you listen. The warnings and red trust were all put there for a reason, what's the point of all the precautions if people won't adhere to them?

By the way, do you have the right to a refund though? I mean, I understand that you asked to be banned, but they refused to, but you still gambled and lost if you had won wouldn't you have taken the winnings and profit? Would you have taken only the 20 mBtc you funded?
1xbit is not reputable, but we also have to look at things from both perspectives.

[Dunamisx]

Make any deal with them at your own risk, they have been well known as a scam gambling platform, if you had made research at them before using their platform, you would have seen a lot of attrocities they have committed whereby many have reported them previously before now, at this, you would have learnt your own lesson to make research about the reputation of any gambling platform before using them.

[alastantiger]

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

When I read casino's terms and conditions, some of them have a page dedicated to writing about "refunds". Personally, I have thought to create a topic on refund to understand how it works, if it works, and instances of real player experiences where it worked and not hearsay. Believe me when I say today is my first time to read about a gambler ask for a refund. Anyways, the takeaways for me here are that, I think refunds may have just be written on casino websites as a ceremonial gesture because I believe that they do not ever process a refund.

[aylabadia05]

1xbit violated self exclusion terms, do not want to help

The problems received by many of their users have piled up like medical record files that keep coming in while there is no treatment. They will not be willing to resolve the case you are experiencing even if you keep trying to contact their support service.
We here always try to avoid this site and try to warn you not to go near it.
They keep going without caring about reputation.

If the value of the money you are fighting for is not that great, consider it lost.
Next, tell other people not to play there.
Many large casinos with good reputations have been operating for a long time as shown in the signature and avatar of my profile.

[breezyu]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

I am 100% in agreement with you.

While waiting for the casino to approve the self-exclusion request, he had the option of blocking the gambling website, at least that was one way to take responsible and help himself to stay off gambling.

I have yet to see anyone who successfully self-excluded. People typically have more than one casino websites they gamble on so, being self-excluded on one doesn't mean being self-excluded on the others.

While waiting for the casino to approve the self exclusion request, I had the option to block the gambling website - Really?
I requested to be self excluded 3 times, 20 days later it was still not processed. Hello

[JeromeTash]

With the hundreds of warnings about the casino all over, you still continued to use them until you became a victim, and you think they will refund you because they care about a reputation that already has so many holes in it?

I say, just move on. 1xbit is a scam, but you should have also taken responsibility as a person. I don't think they will fulfill your wish.

[Ojima-ojo]

Likely for you, your case is just on self exclusion and nothing else, we have many gambler's who have made complaints about this casino that the scam them by taking their money and blocking the accounts without any justifiable reasons.


So for that you need to know that 1xbits will never give you what you requested for since it means you about to stop depositing on the casino so their won't be Chances for them to scam you in the future since their are selectively scamming their clients.

[Yogee]

[...]
Believe me when I say today is my first time to read about a gambler ask for a refund.

Really? How about players complaining about their issues with self-exclusion? I already read a few of those in another section of the forum and they all sounded the same. They keep blaming the casino for the money they lost from continued playing after requesting to be excluded.

I don't even mean to side with the questionable casino on this but I just find the blame game to be stupid.