1xbit violated self exclusion terms, do not want to help

[robelneo]

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

What's unbelievable about your complaint when you know all along that this is a notorious scammer, you are one lucky guy that they did not scam you yet, your complaint is just self-exclusion so my advice is to get out of the platform while you can because next time it's not on self-exclusion but it's your winning.

You are not yet winning a huge amount of money so they will not scam you yet because you're still depositing don't wait before that happens, you're the only one to play if you've been scammed for ignoring all these warnings.

[Taskford]

I am 1 that feels that a person should take responsibility for their own actions. Even if they did block you, would you have actually stayed away or would you have looked to find another way to get back on the site? What if your bets had won, would you still be making this thread? Or would you have lost the winnings and then made this thread hoping that no responsibility falls to your shoulders?

Sites offer self exclusion and should exclude a player when requested, but so many look for ways around it once they do it. In the end, you have to rely on yourself to decide not to gamble.

For the other people who say I have been a longer member since 2017 and should have known that 1xbit is a scam;
I understand I have seen many reports. However I been gambling with them for years and with thousands and they never once did anything bad to me.
I even won big prizes multiple times. So there is your answer.

Yeah I understand that you are comfortable with them since by the longest time you gamble you didn't encounter what the other people experience bad on that casino. But if the accusation against them came from one or two persons its tolerable since we can understand that there's no perfect casino.

But since they have a lot of unresolved accusation and many people threw them up its because their actions is not acceptable anymore for many people you should start to doubt on their reputation. But I really understand your stance you feel comfortable with them since they satisfy you and since you are now experiencing what other people then I guess you can agree now that what people said about 1xbit is a scam casino is true.

[livingfree]

Sorry OP but they have a terrible history in the forum but I still see some companies endorse them and people are misled that they're a nice one to start with your gambling experience.

But with your problem, it doesn't really need to get into that much trouble as you are problematic with because you can avoid them if you want to and without having the self exclude.

You'll just have to get away from them and do other things if that's the main purpose why you're contacting them. To be honest, your problem isn't harsh as what most of the complaints I've read about them are.

[rodskee]

Sorry OP but they have a terrible history in the forum but I still see some companies endorse them and people are misled that they're a nice one to start with your gambling experience.

actually not only in this forum mate because we can see in those victim many are newbies and
just got to know this forum because they are in pursuit of this scam site.

But with your problem, it doesn't really need to get into that much trouble as you are problematic with because you can avoid them if you want to and without having the self exclude.

this is an addiction problem mate , they wanted to self exclude today but wanted to be included tomorrow lol.

You'll just have to get away from them and do other things if that's the main purpose why you're contacting them. To be honest, your problem isn't harsh as what most of the complaints I've read about them are.

maybe he don't need this advise now because for sure he will never play in this site again 

[Haunebu]

Firstly, you chose the wrong site to gamble op since 1xbit downright sucks and is a scam site period. You were lucky that they didn't scam you yet probably because you didn't gamble with big money.

Secondly, trying to self-exclude yourself on a site like 1xbit is completely pointless. You should have focused on excluding the site itself completely from your gambling activities.

[Rating Place]

Welcome,

Been gambling a lot on this website, I am a vip user and never had any issue with them.
Last month on 2 april, I contacted the live chat and asked to be self excluded for amount 2 months until 1 june to be exact.
They replied to me stating that I should contact block@1x-bit.com with this request and that they will take care of it.
I did this (proof attached) and they never got back to me. I even contacted the live chat 1-2 days after in which they stated that I should wait for a response.

Weeks passed, on 22/23 april I deposit around 20 MBTC in total and I lost.
I got really mad, I contacted live chat again and asked to be permanently blocked and they told me to send a email, which is what I did.
Now they blocked my account really quickly, within hours.

Now I am requesting a refund because I asked to be self excluded and they did not grant it now they claim through email that they never received such request from me when I did in fact send them a email + I contacted live chat.

I contact live chat now again today to ask for history of my live chat so that I can have extra proof that I contacted them more then once through live chat to be self excluded to make my case even more stronger - they say it's not possible to send me a history of the live chat, that they do not keep this.

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

Photo 1 where I request to be self excluded: https://imgur.com/a/U5WwvpO
Photo 2 where I request to be perm banned after I gambled: https://imgur.com/a/aFtcYey
Photo 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times: https://imgur.com/a/nqIECAo
Photo 4 where they state they cannot give me my live chat history: https://imgur.com/a/n2SE5no

I feel bad for everyone with a gambling problem. But with your situation you would have taken the money had you won. Now you have to live with the loss. We all know that 1xbet is a bad book. The best thing that you should do is stay away from all gambling casinos and forums. Don't have anything to do with any type of gambling. If that doesn't work then GA is a must. You have to take self responsibility.

[Z390]

Most of the activities of OP on this forum is gambling related, the first one was getting scammed on a 888 casino, now it's 1xbit, who is recommending these scam casinos to you? You are not new anymore on this forum mate

The one thing I found so annoying about people like you is you always made your decisions behind and you only come online to talk about you been scammed, why not ask questions before you start using a online casino? This could have save you from a lot of troubles.
1xbit or 1xbet I don't care which is which, they are all scams, next time always ask about a casino before you go on and deposit your money on the casino account for gambling, this forum is for people like you, ask questions first before making a decision.

[bettercrypto]

Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

What's unbelievable about your complaint when you know all along that this is a notorious scammer, you are one lucky guy that they did not scam you yet, your complaint is just self-exclusion so my advice is to get out of the platform while you can because next time it's not on self-exclusion but it's your winning.

You are not yet winning a huge amount of money so they will not scam you yet because you're still depositing don't wait before that happens, you're the only one to play if you've been scammed for ignoring all these warnings.

It's true what you said; that's what's surprising; many warnings have been given, yet they still haven't stopped using the casino platform. Especially if we already have an idea that there are several issues with scam, right?

Sometimes I don't understand other gamblers if they know what they are saying, but it seems right that maybe they haven't been scammed because the gambler's fund is small. What do you think?

[breezyu]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

[shield132]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

If you want to learn from your own mistakes, you are welcome but why do you want to do that? Everyone tells you that 1xBit is a scam casino, it really is and for your own safety, it's better to stay away from them. Type in Google "1xbit scam" and you'll see many articles, posts and reviews about their shady practices. Type in Google "bitcointalk 1xbit scam" and you'll see a bunch of scam accusation threads against them with proofs that prove that customers were right but 1xBit violated terms because the customer won money and wanted to withdraw.
This is a warning, if you want to learn from your mistakes, then let it happen or just leave this casino and stay away from them before it's too late.

[Awaklara]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

just enjoy your winnings, or you might try depositing more of your money there to test whether the site is a scam or not.
There are already many accesses that you can use to experience the casino. I don't think you must experience your own bad experiences.
Warnings from other members have been given, it's up to you whether you want to continue or stop. the casino is really bad, and one of the worst ever campaigned on the forums.

[michellee]

It's okay if you say that but many people have been fooled by that casino site. You are lucky to be able to withdraw the money from that casino. If their customer service is very bad, that should be a sign for you to leave the casino immediately.

There are many other casinos that you can use. Customer service is an important thing that every casino must pay attention to. Members will complain to the casino through customer service. If customer service can't help him, it won't help his casino grow.

If you have problems with self-exclusion, you should give up gambling for a while. Self-exclusion helps the member not return to the casino but if the member still returns to the casino and it is another casino, then the self-exclusion will not help him. A person does not need self-exclusion to avoid gambling and that is up to him.

[Slow death]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

I have always criticized this casino, I have always accused this casino of being the biggest scammers on the internet and I still have the same opinion about them. But I have to tell you that in this case, you are the one who is wrong. You are blaming the casino scam for your own mistake and don't want to see that your gambling addiction is the problem. See, you are the one who asked the casino to delete your account, it was not the casino that decided to delete your account without your permission. also after you have contacted support to have your account deleted, you should not put money into the casino, you should not play at the casino until you receive some response from the casino as to whether or not they would accept your account deletion or even if they could delete your account any time or day

but as you are addicted to gambling, you put money back into the casino, you gambled and lost and you are blaming the casino for your own mistake. And the saddest part of your gambling addiction story is that you've been repeating the same thing for years.

In 2021 you made this post:

I'm trying to get my main account on 1xbit unblocked, send a email , 10 days later no response.
I come live chat, from another account because I cannot get into my main account obviously.. all they hit me up with is this:
"We have no ground to consider that the following email belongs to you as your account is not linked to this email."

Completely bullshit. I hope a good customer support agent can send me a PM here to get this solved as i've been trying forever now.

you had problems at that casino and from what I see at that time you already had problems with gambling

In 2022 you made this post:

I have a problem with my account, there is money on it that I forgot to withdraw now because I self excluded myself, I cannot get access to my funds or my self exclusion lifted, I sent a PM please help me get my account access restored or my funds back as they are mine thank you.

see that in 2022 you excluded your account probably because you saw that you had problems with gambling and you came back again and played at that casino. Now the casino has deleted your account and you are complaining because you want the money you lost when you were gambling. Dude, your problem will not be cured by blocking or deleting your casino account. You have to seek medical help to cure your gambling addiction, you have to urgently seek medical help before you destroy your life and have no recovery

[Taskford]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

To many feedbacks you receive from a lot of people here so I guess for sure that's enough for you to understand that there's nothing to retrieve if this is what you want from them. They are well known scam so for sure they will never bother to solve your issue so much better to move on. If you continue to post something people already knew then maybe there's some negative impression will arise and people will question your intention about keeping posting this while you already know the answer about it.

A lot of people throw them out that's why they didn't go active here for long time and I guess they already know that they can't fool people anymore since the damage they made on the community is so severe that's why they struggle to regain back their reputation since a lot of people will continue to call them a scam.

[coin-investor]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.

People here have a reason to say that because 1xbit is a notorious scammers their reasoning and warnings are real

I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

So you're saying that it's safe to play in 1xbit because you'll receive your withdrawals that's your fact for now but still, the reality is you could be the next victim

They never scammed me and were good to me,

For now, you will be a laughing stock for defending them when they finally scam you, so don't say that you are safe

I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

Are you not putting your account in trouble if they find out and trace you, these people never respect their players they scam their players whoever they are.

[breezyu]

I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.

That's the reason why a self-exclusion is available in any gambling website and is required to any licensed casino, for responsible gambling.

In this case of OP, idk what to say since he is partly to blame here, and it's actually avoidable if he chose not to play on that time he "requested" for self-exclusion without getting approved. And i don't think 1xbit will care knowing they are known as scam and will just wash their hands and will put the blame to OP.

"if he chose not to play on that time he "requested" for self-exclusion without getting approved."
Please keep in mind man I waited 20 days. Thats unreal.

[qwertyup23]

Again, before you gamble on an online gambling website, please refer to this forum for genuine feedback to have an overview regarding it. As you may know, 1xbit has a very poor reputation in this forum due to consistent reports of scamming its users, changing its ToS that is very prejudicial against its players, and failing to pay its members when it held its signature campaign on the forum.

There are tons of issues surrounding 1xBit and it is not a stranger to the cryptocurrency world. Perhaps, its reputation has been built by negative feedback and reviews from almost all the users. With this information, you should have exercised care and caution when dealing with any kind of online gambling website especially if you are going to pour a significant amount of money to bet.

Going back, I really doubt that you can recover your money from them. If you reached out to their customer support agent but they still failed to honor your payments despite overwhelming evidence, then consider it as money loss on your part. Let this experience teach you to be more vigilant and careful when dealing with any kind of online gambling websites.

[Fivestar4everMVP]

I don't know why you want to be temporarily blocked just because of your gambling habits and request to be unbanned after a certain period. I haven't seen anyone make such request before and I'm not sure if it is possible.

That's the reason why a self-exclusion is available in any gambling website and is required to any licensed casino, for responsible gambling.

In this case of OP, idk what to say since he is partly to blame here, and it's actually avoidable if he chose not to play on that time he "requested" for self-exclusion without getting approved. And i don't think 1xbit will care knowing they are known as scam and will just wash their hands and will put the blame to OP.

"if he chose not to play on that time he "requested" for self-exclusion without getting approved."
Please keep in mind man I waited 20 days. Thats unreal.

You waited 20 days, still not a justification bud.
First of all, I want believe that you are addicted to gambling, right? Yes, because it takes only a gambling addict to do what you did, somebody like me doesn't even have to ask a casino to self exclude me, I simply will just stop playing when ever I feel I've spent too much money on gambling without getting anything back as a good compensation, I simply will stop visiting the casino, and I can go 1 year, 2 years or even forever without opening any of my casino accounts  if I decide I never want to gamble again.

So, you waiting 20 days and going back to your own vomit 🤮 speaks nothing but unhealthy gambling attitude on your part, but all the same, just like I believe I've told you before in my previous comments, there is no need crying over a spilled milk, crying won't bring it back, rather, leave what is behind and focus on things ahead, the 1xbit that I know will not reinstate your account, not to talk of returning your money, so, the sooner you forget about all this and move on with your life, the quicker you will forget about this and focus on more important things.

[PX-Z]

"if he chose not to play on that time he "requested" for self-exclusion without getting approved."
Please keep in mind man I waited 20 days. Thats unreal.

Okay, it's really a frustration for the casino to not let you self-exclude. But at the end of the day, it's still you who made the decision to play. So i can only say is deal with it, blaming the casino for your actions is irrational. And they will really not probably help you since they get your fund already as they usually do to their other users.

[freedomgo]

"if he chose not to play on that time he "requested" for self-exclusion without getting approved."
Please keep in mind man I waited 20 days. Thats unreal.

Okay, it's really a frustration for the casino to not let you self-exclude. But at the end of the day, it's still you who made the decision to play. So i can only say is deal with it, blaming the casino for your actions is irrational. And they will really not probably help you since they get your fund already as they usually do to their other users.

Some casino have this self exclusion feature easy to operate, here you need to contact the support to apply for it. However, it's still not right to blame the casino for the loss, although I don't like the reputation of 1xbit but at this point, OP is so irresponsible to put the blame to the casino on why they didn't grant his request that resulted to losing more money.

I think there's no room for addicted gamblers here because they are the reason why the gambling industry is ruined, they put a bad image to the industry because they feel like they are being the victim when in reality it was their fault to not exercise the responsible gambling.