1xbit violated self exclusion terms, do not want to help

[livingfree]

Sorry OP but they have a terrible history in the forum but I still see some companies endorse them and people are misled that they're a nice one to start with your gambling experience.

actually not only in this forum mate because we can see in those victim many are newbies and
just got to know this forum because they are in pursuit of this scam site.

I don't know how they've known it when they're not from the forum but maybe through banner ads.

But with your problem, it doesn't really need to get into that much trouble as you are problematic with because you can avoid them if you want to and without having the self exclude.

this is an addiction problem mate , they wanted to self exclude today but wanted to be included tomorrow lol.

And they keep coming back whenever they feel to gamble. IMHO, these self exclusion features should exclude them forever. Lol.

You'll just have to get away from them and do other things if that's the main purpose why you're contacting them. To be honest, your problem isn't harsh as what most of the complaints I've read about them are.

maybe he don't need this advise now because for sure he will never play in this site again 

We don't know, there are gamblers that even how hard you tell them to stop and don't go anymore to the casino that they've been playing, they keep still coming back.

[Dunamisx]

They would have got into trouble with any platform without making research about them and to later find out that such could be tabled down here and discussed, they are doing the first thing that would have been done earlies at the last while the last at first, everyone will be responsible for every of his actions or inactions, because by now, we should know that there is a need to making findings about the credibility of any gambling platform before using such.

[uchegod-21]

They would have got into trouble with any platform without making research about them and to later find out that such could be tabled down here and discussed, they are doing the first thing that would have been done earlies at the last while the last at first, everyone will be responsible for every of his actions or inactions, because by now, we should know that there is a need to making findings about the credibility of any gambling platform before using such.

If you read the Op very well, you will understand as follows;
1. Op knows that 1xbit use to select scam, that is why he said they have been good to him.
2. Op, has been gambling with 1xbit for long without issues.
3. Where the issues started to arise is that 1xbit refused to self exclude op making him to be losing more money.
For 1xbit to still in business till now shows that they are strategic in scamming. The best solution is simply to find other casinos(reputable ones) to do business with.

[o48o]

-cut-
Competely unbelievable. I know all the warnings about this casino but I never had a problem with them and they were actually so nice but this right now is extremely bad customer service.
Am I in the right here or wrong guys?

Photo 1 where I request to be self excluded: https://imgur.com/a/U5WwvpO
Photo 2 where I request to be perm banned after I gambled: https://imgur.com/a/aFtcYey
Photo 3 where they claim that they did not receive a request from me to be temporary self excluded, even though I emailed + contacted live chat multiply times: https://imgur.com/a/nqIECAo
Photo 4 where they state they cannot give me my live chat history: https://imgur.com/a/n2SE5no

Obviously it's their fault, but since you saw all the warnings, why did you assume that they wouldn't screw you over at some point?
Think of it this way: you only lost 20 MBTC and it could have been so much worse, so in my book you dodged a bullet for not get scammed any more than their violation of their self-exclusion. Imagine trusting your whole budget with them. Or trying winning anything meaningful and couldn't withdraw that.

I understand the frustration and venting, and after you get that out of your system, maybe accept your loss because you won't recieve justice from their end. And next time look at the trust of the bitcointalk announcement of any casino you plan to be using.

[Queentoshi]

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.[/i]

This is the mistake that some people keep making, they fail to learn from the experience of others and always wait for their turn to become victims first before they learn their lesson. These casino in question has been marked as a casino to be avoided for a long time now, there is no reason why anyone who has come across that information should keep gambling there even if they have not been victims themselves.

Been gambling a lot on this website, I am a vip user and never had any issue with them.

No matter the level you have achieved in a casino due to your long time of playing there, it does not exclude you from being a possible victim to scam.

[coolcoinz]

On one hand, I'm aware that people do these things. They contact a casino with a request to be self excluded and if the casino doesn't do it well enough, for instance blocks the account but not the IP and allows the user to create another account and lose money, the user then asks for a refund and threatens to post it on forums.

On the other hand, they did not block the account at all, but also told the player to wait for them to message back and never did. The player did not remind them about it and deposited money knowing that the exclusion was not handled well.

I don't know. Fells like both sides are at fault here. I wouldn't use 1xbit due to accusations, but it doesn't look like it's 100% their fault.

[alastantiger]

Really? How about players complaining about their issues with self-exclusion? I already read a few of those in another section of the forum and they all sounded the same. They keep blaming the casino for the money they lost from continued playing after requesting to be excluded.

I don't even mean to side with the questionable casino on this but I just find the blame game to be stupid.

We will always be individuals who do not want to take responsibility for their behaviours. Rather they shift it and they can even go the length of suing whoever they think could be responsible for their failure, loss, or downfall. There cases where some casinos are actually responsible for the mishap. However, generally, an immature mind will always play the blame game.

[Ojima-ojo]

They would have got into trouble with any platform without making research about them and to later find out that such could be tabled down here and discussed, they are doing the first thing that would have been done earlies at the last while the last at first, everyone will be responsible for every of his actions or inactions, because by now, we should know that there is a need to making findings about the credibility of any gambling platform before using such.

With the high rate of newbies being those that make complains a d accusations against 1xbit here in the forum, is shows the level at which those newbies have failed to study and research about the nature of operations of 1xbits before they jump into depositing or even playing on the casinos.


At least any old member who have spent at least a year here in the forum should be able to have come across cases of how 1xbits have scammed the clients in the past so the chances of making the big mistake of playing on 1xbit is very low.

[Fivestar4everMVP]

They would have got into trouble with any platform without making research about them and to later find out that such could be tabled down here and discussed, they are doing the first thing that would have been done earlies at the last while the last at first, everyone will be responsible for every of his actions or inactions, because by now, we should know that there is a need to making findings about the credibility of any gambling platform before using such.

Well, in the case of the op of this thread, I can tell you that things are a bit different, because according to his statement in the op, he clearly said that he knew about all the bad reviews and rating on 1xbit casino, he knew about all the scam accusations against 1xbit, and the warning that the casino should be avoided, but then on his part and personal decision, he decided to keep playing there because he himself have never encountered any issues of any kind, like the casino stealing his money or not processing his withdrawal request on time and so on, he said he never encountered any of this issues and that is what gave him the confidence to keep playing there even when people are being advised to avoid 1xbit.

It is actually good that he made this statement, because it shows that he actually knew what he was doing, what I think he failed to consider was the fact that 1xbit were selectively scamming their customers, which also meant that he also could become a victim someday, and here he is.

[Yogee]

Really? How about players complaining about their issues with self-exclusion? I already read a few of those in another section of the forum and they all sounded the same. They keep blaming the casino for the money they lost from continued playing after requesting to be excluded.

I don't even mean to side with the questionable casino on this but I just find the blame game to be stupid.

We will always be individuals who do not want to take responsibility for their behaviours. Rather they shift it and they can even go the length of suing whoever they think could be responsible for their failure, loss, or downfall. There cases where some casinos are actually responsible for the mishap. However, generally, an immature mind will always play the blame game.

There's another case like this but against a different casino https://bitcointalk.org/index.php?topic=5495183.0

It's crazy that I'm already inclined to think that they are just gamblers who lost big time and suddenly use the exclusion card so they could get compensation. I find a striking similarity to people who committed a crime and use insanity or other mental problems as an excuse or defense.

[wxa7115]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

And this is why we strongly recommend to not gamble at this casino, I believe you when you say that before this incident your experience with 1xbit was a good one, but there is also significant evidence that shows that casino has scammed countless people, and they are not even making an effort to make amends anymore.

So while I believe they are in the wrong, and if we were talking about a reputable casino, a refund could be in order, I am quite sure you will never receive it.

[bitterguy28]

They would have got into trouble with any platform without making research about them and to later find out that such could be tabled down here and discussed, they are doing the first thing that would have been done earlies at the last while the last at first, everyone will be responsible for every of his actions or inactions, because by now, we should know that there is a need to making findings about the credibility of any gambling platform before using such.

If you have read the thread then you will never put your post like this because you seems to just reading the title and not the body of the topic but let me help you finding the words here

EDIT: Hi guys


Been gambling a lot on this website, I am a vip user and never had any issue with them.

this is what had happened and the OP is a regular of 1xbit for years now.

[Pandu Geddon]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

And this is why we strongly recommend to not gamble at this casino, I believe you when you say that before this incident your experience with 1xbit was a good one, but there is also significant evidence that shows that casino has scammed countless people, and they are not even making an effort to make amends anymore.

So while I believe they are in the wrong, and if we were talking about a reputable casino, a refund could be in order, I am quite sure you will never receive it.

and it should be of concern to the Op that he should have realized that the representatives of the scam casino eventually fled the forum leaving several cases of accusations against their casino without resolution.
There have been many victims which should be an important lesson for Op not to play at the casino anymore. but it's up to him if he wants to donate his money to the casino.
My guess is he's just part of a team trying to revive the popularity of the casino. it won't be useful unless they solve all their problems with users not being able to withdraw their funds.

[kotajikikox]

Hi guys

I see a lot of people saying they did not scam me yet because I did not gamble with a lot of money.
I want to state that I have withdrawn 100MBTC before (in march as well) when it was 6K euro, without any problems.
I have also won on their website cash prices from tournaments from the value of 500-1500 euro worth of BTC multiple times.

They never scammed me and were good to me, I never complained before or had any issue with them but this is just really bad customer service when it comes down to self exclusion and the safety of players.

I think its best that you will admit what is your faith now and proven that this site is scammer , you may have not a victim before these days but now ? you are accounted to the victims of 1xbit casino .
sorry man but there are lots of good casino out there.

[breezyu]

On one hand, I'm aware that people do these things. They contact a casino with a request to be self excluded and if the casino doesn't do it well enough, for instance blocks the account but not the IP and allows the user to create another account and lose money, the user then asks for a refund and threatens to post it on forums.

On the other hand, they did not block the account at all, but also told the player to wait for them to message back and never did. The player did not remind them about it and deposited money knowing that the exclusion was not handled well.

I don't know. Fells like both sides are at fault here. I wouldn't use 1xbit due to accusations, but it doesn't look like it's 100% their fault.

I contacted them 3 times in a spam of 2 days regarding my request to be self excluded. I think thats more then enough communication from my part.

Please people don't comment if you don't know basic casino rules. If a player loses funds after a casino breaches their responsible gaming T&C it always results in a refund.
I've seen it happen many time before. Don't talk to me because how u feel and what not. It's a standard rule with online casinos and even in real life.
If you blacklist yourself for life in your local casino with your full details and ID and they let you in after one month and u lose money, you have the right to get your money back. I've seen this stuff many times online and on the news.

[Coin_trader]

Please people don't comment if you don't know basic casino rules. If a player loses funds after a casino breaches their responsible gaming T&C it always results in a refund.
I've seen it happen many time before. Don't talk to me because how u feel and what not. It's a standard rule with online casinos and even in real life.
If you blacklist yourself for life in your local casino with your full details and ID and they let you in after one month and u lose money, you have the right to get your money back. I've seen this stuff many times online and on the news.

Basic casino rules don’t apply to this casino because they are rampant scammer. Even if you are telling the truth and actually right about their ToS. They will still not pay you with your losses because they are known scammer here with multiple user not being paid after closing their account.

You can only argue with this when we are talking about reputable casino and not 1xbit. See for yourself their murky reputation here https://bitcointalk.org/index.php?action=trust;u=2835882

[Russlenat]

Please people don't comment if you don't know basic casino rules. If a player loses funds after a casino breaches their responsible gaming T&C it always results in a refund.
I've seen it happen many time before. Don't talk to me because how u feel and what not. It's a standard rule with online casinos and even in real life.
If you blacklist yourself for life in your local casino with your full details and ID and they let you in after one month and u lose money, you have the right to get your money back. I've seen this stuff many times online and on the news.

Basic casino rules don’t apply to this casino because they are rampant scammer. Even if you are telling the truth and actually right about their ToS. They will still not pay you with your losses because they are known scammer here with multiple user not being paid after closing their account.

You can only argue with this when we are talking about reputable casino and not 1xbit. See for yourself their murky reputation here https://bitcointalk.org/index.php?action=trust;u=2835882

They loss their credibility so they can't defend themselves. this ANN thread of them has become a station of complaints, and instead of services offered are being announce here, it's mostly the negative feedback from the forum members. Well, they can't blame the people, if they had only correct their mistakes, they could easily come back in the forum and use this place as a help to grow their business.

It's a big opportunity they wasted, look at the biggest crypto casinos in the market, most of them have their Announcement thread here with an active repsentative, that's how it worked.

[breezyu]

I want to add something.

I've been in contact with 1xbit live chat about my complaint.

They informed to contact block@1x-bit.com through email because they are the only department handling this.

I email them, but they do not respond to my emails.

I contacted live chat. They said that they do respond.

They investigated and found out that their email has problems sending emails to hotmail accounts.

They asked me to contact them with another account but has to be gmail.

I did this, and this works, I receive their responses.

But they tell me that they will only communicate with my hotmail account and no information to my gmail account will be send, when the live chat even told me to send them a email from another email account but it has to be a gmail account and to explain the situation.

This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.

[Slow death]

I want to add something.

I've been in contact with 1xbit live chat about my complaint.

They informed to contact block@1x-bit.com through email because they are the only department handling this.

I email them, but they do not respond to my emails.

I contacted live chat. They said that they do respond.

They investigated and found out that their email has problems sending emails to hotmail accounts.

They asked me to contact them with another account but has to be gmail.

I did this, and this works, I receive their responses.

But they tell me that they will only communicate with my hotmail account and no information to my gmail account will be send, when the live chat even told me to send them a email from another email account but it has to be a gmail account and to explain the situation.

This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.

you are really insisting on this case when despite this casino being the biggest scammers on the internet, but in this case you are not right, you did not wait for the casino's response regarding your account closure request and you returned to deposit at the casino, played and you lost everything. It wasn't a case where you won and the casino is refusing to withdraw money, in your case because of your addiction to gambling, you went back to gambling and lost and as you are an addicted person who doesn't want to seek treatment in the real world for you to be cured of this serious illness you are still complaining to the casino and for the casino to give you money that you lost when you were gambling, you want the money to feed your addiction

and then you will continue playing in that same casino or in other casinos, so what is the point of asking them to close your account if you want to continue playing? Do you realize that your addiction to gambling is very serious? Why don't you take courage and forget about gambling, forget about casinos and seek treatment in the real world? Do you really think that this scam casino that has already deceived and stolen a lot of money from many people, will give you back the money that you played and lost? If in cases where people played and won, they didn't allow people to withdraw money, do you think that in your case where you played and lost, they would give you money?

look at the thread of this casino scam, see how many legitimate complaints there are that were not resolved until the big scammers disappeared from this forum because they could not handle the pressure from the community. But if they didn't pay the legitimate winners even under pressure from the community, are they going to pay you knowing that in your case you're not even right? Of course they won't pay you anything. What you should do: forget casinos, forget gambling and seek medical help in the real world, because you are sick, because you are addicted to gambling. There is no shame in admitting addiction and treating yourself, on the contrary, it is about being brave

[Potato Chips]

I contacted them 3 times in a spam of 2 days regarding my request to be self excluded. I think thats more then enough communication from my part.

I don't think so, fam. You should've waited for a confirmation from them and tested if you're actually blocked. I think you left it to faith a lil too much...

On one hand, I'm not sure I can trust whatever yada baba that comes from 1xbit's mouth so I'm taking their statements with a grain of salt. But it's likely they will stand by their words until the ends of time so they won't be paying anything.

But they tell me that they will only communicate with my hotmail account and no information to my gmail account will be send, when the live chat even told me to send them a email from another email account but it has to be a gmail account and to explain the situation.

This is really a mess, i've never been in anything like this before. I can't even communicate with them. The only way they want to talk, they have problems sending me emails.

They could just be automated canned answers at this point.