I want to appeal to the forum administrators and visitors. I was blatantly robbed by Fortunejack Casino! I couldn't even do anything. Today I simply could not log into my account. In the support chat they told me that your account is blocked with all the money!
There should be about 3000USDT in my account.
I can roughly tell you from memory what I did on the account. I like to watch major league football and place bets while watching it. The first time I made a bet and won. I requested money for withdrawal and it was withdrawn to me without any problems. The second time I made another bet and won again. (I only have two large bets on my account) I requested money for withdrawal and then they didn’t pay me anything. They asked me to go through verification. There it was necessary to send documents and look at the camera. I did all this on the same day.
Then I receive a letter from them with the following content:
"The use of any automated tool designed to provide assistance in betting decisions or used in any way in connection with Your use of the Services is strictly prohibited. Therefore, the use of software, external devices, programs or applications is strictly prohibited. You are not allowed to use any software program which, in our opinion, is endowed with Artificial Intelligence in connection with Your use of the Services." - this is all text! no "HI" and nothing about block my account!
I SWEAR TO YOU! I didn't use any software. My bet was made before the start of the match and it was not the bookmaker's mistake, it was a 100% market bet without any obvious advantages! This point of the rules cannot be applied to me at all!
Honestly I was shocked! And there are no words there that they take everything I won from me!
I tried to log into my account, but it was blocked!
Now I understand how they work - they have a license that does not allow them to steal clients' money. However, since They have already paid me my first winnings, so it turns out that my deposit has already been returned and then they just hope that I will lose everything. And if a person wins, then the account is blocked! Everything is so smooth!?
I read about how to make complaints to the licensing authority, everyone writes that “you need to hire a very expensive lawyer + fly to that country and you don’t know how long all this will take.” Can you imagine what the costs are and how much time you need to spend to achieve any -that's the result!!! It turns out that even such a small amount as 3000USD still turns out to be much less than the upcoming expenses! what can I write to them? I don’t have a single screenshot from my personal account account! It’s as if my account didn’t even exist! Now I understand that a Curacao license is nothing at all! And everyone who thinks that they are protected - YOU ARE VERY MISTAKEN!
I conclude that all I can do is write a complaint on all forums and stop new clients from registering with these scammers!
I also read that outright scammers can get a red flag from bitcointalk! Tell me how I can prove something, if I don’t have a single screenshot, my account is blocked. A large amount of money was brazenly stolen under a fictitious pretext!
If you are reading this text and doubt whether you should register with Fortunejack, then here is a screenshot for you
https://prnt.sc/g3jETZzg_mxnrest assured that this is not a standard clause of the rules - THESE SCAMMARS REALLY USE THESE POINTS TO STEAL YOUR MONEY!