Coins.game banned my account when I tried to withdraw

[elegigglebets]

What happened::

I've been playing occasionally on coins.game since last year. On april 18, as my balance was at 0, I made two 500$ usdt-erc20 deposits. Since then, I slowly worked up this amount to 4698.25$ via sportsbetting and I attempted to withdraw that amount yesterday may 07. When I tried to log in today, the access was denied and I got this message via live chat :

https://imgur.com/a/T4h2rYO

I don't understand any of these accusations.

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I have not played any card game on coins.game, only sportsbetting

2) ''Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website''

I do not use a VPN while accessing coins.game. All my bets are my own and if I recall correctly, I already provided verification documents MONTHS AGO which were accepted.


I do not have access to my account anymore so I cannot post any betting history etc to support my point sadly.


Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=3575821

Amount Scammed:

4698.25$ usdt-erc20

[holydarkness]

Reuploading the images:



I'm adding this to my list, but I don't think you'll get any solution for your case. Coins's representative has been away for a while, and there is other case with them that is left unsolved.

[JeromeTash]

Seems to be one of those complaints that can be easier to resolve via casino guru or askgamblers. Have you filed any complaint there yet? On casino guru, their safety index is low at 4.1/10

They have quite a number of complaints there, most of which are unresolved.

[elegigglebets]

Seems to be one of those complaints that can be easier to resolve via casino guru or askgamblers. Have you filed any complaint there yet? On casino guru, their safety index is low at 4.1/10

They have quite a number of complaints there, most of which are unresolved.

Yeah I didn't realize they were not active here anymore. I filled a complaint on Askgamblers

[Learn Bitcoin]

I remember playing at that casino and even participating in their contest. I never had a problem with my deposits and withdrawals. It's probably because my withdrawals were not too big. Campaign manager Little Mouse handled their campaign a couple of months ago. Maybe he has contact with their representative. You may contact him if you want.

Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.

[Text]

Based on the information I found, it seems that your case is not unique. Other players have also been banned from Coins.Game and have disputed the accusations. https://casino.guru/coins-game-casino-player-s-account-has-been-banned

So you might also consider submitting a complaint on Casino Guru, as they seem to have a process for handling these types of issues.

[acroman08]

Based on the information I found, it seems that your case is not unique. Other players have also been banned from Coins.Game and have disputed the accusations. https://casino.guru/coins-game-casino-player-s-account-has-been-banned

So you might also consider submitting a complaint on Casino Guru, as they seem to have a process for handling these types of issues.

I think that is the OP's case. if you check the disputed amount and the type of coin, it is the same.

anyway, yeah, the OP might have a better chance of getting a response on casino.guru since I saw their representative recently responded on one of the cases(this case) they have on casino.guru.

[elegigglebets]

I remember playing at that casino and even participating in their contest. I never had a problem with my deposits and withdrawals. It's probably because my withdrawals were not too big. Campaign manager Little Mouse handled their campaign a couple of months ago. Maybe he has contact with their representative. You may contact him if you want.

Was that your first withdrawal request? Or did you withdraw any amount before this withdrawal request? If you are new to a casino, you should withdraw at least once to check if everything is okay before you continue making a big amount for safety purpose. Sometimes, casinos comes with worst excuse not to pay their players.

I had already withdrawn some small amounts before (a couple of months ago) but this is the first time I tried to withdraw a big amount.

Also my complaint on Askgamblers was rejected for some reason? They ask me to contact Gaming Curacao directly lol but they don't really respond to complaints.
I opened a complaint on Casino Guru now so we'll see how it goes

[JeromeTash]

Yeah I didn't realize they were not active here anymore. I filled a complaint on Askgamblers

I checked Askgamblers and there seems to be no record of coins.game over there. My intention was to check on the progress of the report, but in any case, keep us updated with the verdict that comes out so that we can try to leave any appropriate feedback.

I already see a neutral tag regarding another complaint on casino guru.

Coin_trader

2024-05-08

Reference

Play at your own risk!

[Learn Bitcoin]

I had already withdrawn some small amounts before (a couple of months ago) but this is the first time I tried to withdraw a big amount.

If so, you have done the pre-test. Unfortunately, some casinos scam players only if they see the amount is big enough. Of course, I cannot tell if they are scamming you or not because we haven't heard the story from their side. So, it won't be appropriate to call them scammers. It would be better if they came to this thread and shared their point of view regarding this case. I have heard their rating on Casino guru is not good. So, I don't know if opening a complain on Casino guru will help or not. But, keep us updated about your case.

[Sunderland]

I don't understand any of these accusations.

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I have not played any card game on coins.game, only sportsbetting

Yeah those rules are for the poker abuse, not sports betting (arb betting, late betting, fixed match, by pass the bet limit with multi account, etc).
Kinda strange why their support only copy paste their policies for Poker game while you said that you only gamble on sports.
Without any replies from the coins game side, we will never know what is the reason why they blocked and confiscated the money on your account, I hope they will response to this case on casinoguru.

[Little Mouse]

Campaign manager Little Mouse handled their campaign a couple of months ago.

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

[holydarkness]

Campaign manager Little Mouse handled their campaign a couple of months ago.

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Ahh... I was about to shoot you a PM, asking for your contact at Coins, see if I can reach them and get them solve these cases... perhaps even have them return for a while into the forum [that'll be a nice thing]. But I see that it might be a dead-end too.

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

[Learn Bitcoin]

It has been a long time since I talked with my coins.game contact. he hasn't checked my DM in a while.

Hmm, probably because they don't care about BitcoinTalk's reputation anymore. Or their management may have changed. I have seen situations like this when they change the staff who is responsible to handle the social media or some other sides, the new guy does not continue what the previous staff was handling. The new guy may have a new strategy to handle things. Most of the people do not know about Bitcointalk and they don't care about their presents here. So, if they do not care, we cannot do anything except giving them a appropriate feedback based on their action.

[yahoo62278]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

[Little Mouse]

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

I have got the telegram contact of Denis. Unfortunately, he doesn't reply me anymore neither he check my message. I'll send you the telegram username shortly.

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

There are a few such users here in bitcointalk who used to take the advantage of arbitrage betting while casinos don't allow this. The proofs are barely visible sometime because casinos got accusation from their odd providers. Thus, the abusers get a pass.
My bad, I have to intention to accuse OP as abuser.

[AHOYBRAUSE]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot. 

Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.

[bayu7adi]

Another point that we can consider is, this could be black politics to minimize competitors' competition... no one knows what cunning strategies are implemented by other platforms or companies to win the competition. I only warned in that direction and this suspicion was actually directed at the reporter (according to the research that Mr @yahoo62278 said).

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

I am not defending the casino mentioned by @elegigglebets, if the casino platform is proven guilty. Of course, this issue requires discussion between the casino platform and the topic creator. As long as we can't see the response from the platform for discussion in this forum, I hope that soon there will be representatives from coins.game to express their arguments and find out who is at fault in this case through any media.

However, I also don't support unhealthy competition if the topic creator (possibly) really wants to bring down other casinos in a slightly extreme way.

[elegigglebets]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

[elegigglebets]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

Jeez, good catch.
I scrolled through his posting history and he created so many accusation against different books, there must be something to it. Whatever he does, he is getting caught a lot.
Maybe OP should check his setups a little better so his scheme isn't that easy to spot. 

Guess it's fair to say this moves the whole thing in a slightly different light, even though coins really seems to have some issies at the moment since this in not the only scam accusation against them recently.

Me using bitcointalk as a way to bring these scummy casinos practices to light and try to get my money paid does not make my betting dishonest. Please feel free to go through all the threads I've posted and see that either I was paid out in the end or those casinos have exit scammed (Betnomi, euphoriabet, etc) thus proving my scam accusations.