Rollbit just disabled my account and scammed my money

[M1kael]

Rollbit just disabled my account permanently and their reason was that I was using multiple accounts, i have a brother and he has a Rollbit account too, sometimes he would use his account on my PC and Rollbit says that you are using multiple accounts and you should discuss that with your brother and they just scammed us out of around 140 dollars, 70 dollars mine and about 67 dollars of my brother, worst website ever, my advice is "never use rollbit, they will literally rob you" idk why i ever made a Rollbit account in the first place, i also requested to get MY 70 dollars back but they just wouldnt give it back to me, as a website that makes millions in a day, they are just gonna steal me and my brother money also, idk guys, idk whats going on, it just happened to me like 30 mins ago and i think im having a panic attack, because 140 dollars is like 2 months salary in our country and rollbit scammed that out of me, i think now im in massive depression as i have to pay my rent and pay my bills and i have no money because rollbit stole it all, for any Americans and UK people I know you all might be thinking that 140 dollars is nothing but in third world countries thats a lot of money, some people lose millions but this is not right, this is not okay, the worst thing is that I cant even do anything about it

[Stalker22]

I understand this is a frustrating situation.  Moving forward, having multiple accounts on gambling platforms is not wise, even when it comes to family members, and it is better not to do that to avoid issues.  However, $140 is not insignificant, especially if money is tight.  Perhaps Rollbit could show some grace and refund part of the lost funds considering the circumstances but still, violating platforms' rules, even unintentionally, can bring stiff penalties.  Hopefully Rollbit will reconsider but if not, take it as a relatively inexpensive lesson on following online services' guidelines closely to prevent problems.

And by the way, this is not a scam accusation. Technically, there was no scam since you violated the terms of use of the service.

[M1kael]

if they want to ban my accounts they are more than welcome to do so, but they also said that i abused the website and i also created multiple accounts, i understand the part where they say that i created multiple accounts but how did I abuse the website? they did not offer any explaination for the ABUSE PART, I think what they mean about the abuse is that I am a big time Counter Strike match better and i made 150 dollars from just a mere $17 bet because i knew which team would win in the end and out of 20 bets or something i only lost 3, i guess they saw me as a match fixer or something or maybe a very lucky guy and they couldnt bare it so they banned my account and also my brother's, i understand everything about now but they wont give me my money back, no matter what i say to them, idk how to post pictures here but this is what they said to me when i requested my money back


"As mentioned you were banned for abusing our site on multiple accounts.

Here are your final deposit/withdrawal stats
Lifetime Deposits: 15.25
Lifetime Withdrawals: 929.08"


How is making more money that your deposit is an abuse of website? and they mention the multiple accounts thing, idk how to reply to that? 2 people in the same house cant use the same website for gambling because it is considered as "MULTIPLE ACCOUNTS??" where's the sense in that, i dont care about rollbit anymore neither do i want to gamble on rollbit anymore I just want my 70 dollars back, thats all i care about, and they also stole my brothers 67 or something dollars, i dont care about that i just want MY 70 dollars back but they wont give it back to me no matter what i say

In the message above they say "you were banned for abusing our site on multiple accounts" yeah in here they are saying that i abused the website by creating multiple accounts, but before this they said that I abused the website and also created multiple accounts, which sounds like 2 reasons for banning me, and now they removed the abuse part and neither are they providing any explaination as to why they changed 2 reasons to only 1 suddenly, the only reason i ever started to gamble on Rollbit was because it is not banned in our country and other than this all other gambling websites are banned in our country, i dont know why im saying what im saying or why i even posted here maybe its depression at its finest just doing i dont know what

[JeromeTash]

When you and your brother used the same device and probably network to access rollbit. You put them in a tricky spot, and they will definitely flag your accounts for multi-accounting. How else do you think they are supposed to know that you are just brothers and not a multi account creator?

And I don't think they give you back your winnings since you have already withdrawn more than you deposited. Just forget about it.

[khaled0111]

Sorry OP, I understand your frustration but you were banned because, according to their terms of service, having more than one account per household/family is not allowed :

We may limit the creation of accounts to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet accounts, mobile device, computer and/or application download instance.

You should have informed them about this before letting your brother use your device to access his Rollbit account.

this is what they said to me when i requested my money back


"As mentioned you were banned for abusing our site on multiple accounts.

Here are your final deposit/withdrawal stats
Lifetime Deposits: 15.25
Lifetime Withdrawals: 929.08"


How is making more money that your deposit is an abuse of website?

No, this is not an abuse but this basically means that they will not even let you withdraw your initial deposit as you are already in profit (as JeromeTash said above).

[M1kael]

they told me to verify my account and they also gave my brother the option, my brother verified his account instantly by providing ID card and address and selfie and everything else they wanted and THEY STILL BANNED HIS ACCOUNT, when it came to me just as i was about to verify they banned my account, they gave us like 1 hour to verify the account and with no timer or anything, when "verify your account" came there was no timer to say that "you have ____ amount of time to verify your account", i betted on Faze vs Navi that happened like 2 hours ago and i was watching that match to see if i win or no, and i won and when i opened my Rollbit account it was disabled, and so was my brothers account, if you are gonna ban the account after you give us the option to Verify the account atleast have the decency to say that you have like "2 hours to verify your account or it will be disabled" my account literally had my rent, my bills, and my food money, thats how much 70 dollars is worth in my country and that is why im depressed and posting here and telling my sob story to people who dont even care

[M1kael]

Khaled brother i will agree that me and my brother creating seperate accounts is bad and against rules and i didnt even knew that in the first place and this is the first time im having this knowledge, also most of you are saying that i have withdrawn more money than i deposited and yes i agree to that aswell, hell i will agree to everything here but i just have 1 question, in the gambling world is turning 5 dollars into 5000 dollars illegal? and the 5000 dollars is not considered to be MINE? because i initially started the bet with 5? isnt this what gambling is all about? turning pennies into millions? and this is somehow illegal? card reading is illegal i know dont even say that im saying that to everyone who is reading this but i simply betted on matches that i have no affiliation with and i won 9 out of 10 times, idk if im making sense or no, this was a real punch in the gut from rollbit, im sorry if im talking delusional

[khaled0111]

You got me wrong. I didn't mean you are not allowed to win and make profit. I just wanted to explain why they showed you those stats (total deposits/withdrawals).
Some casinos when they find out you have violated their ToS, they will ban your account but they will let you withdraw what's left on your account's balance if you have deposited more money than you have withdrawn. Unfortunately, this doesn't apply to your case.

[M1kael]

so my careful study and prediction of gambling just Fud me over, i was never lucky to begin with, all i had was my cautious study of teams and then gamble on it, i thinking about doing the same in Roobet, i hope they dont punch me in the gut in the end

[Rating Place]

This is a tough one since playing from the same household and computer with multiple accounts is banned everywhere. It sends a bad precedent if they make an exception. If someone can get Rollbit in here maybe they will make an exception. This dollar amount is small to cheat a book but more details are needed to see what happened.

I always ask if you can show us bet slips. I like to match up bets with the lines and limits. Can you post your bets.

[M1kael]

I would love to show my betslips i will contact rollbit tomorrow and ask for my betslips if they provide them i will post them here because i never took screenshots and i was fairly new to this betting on matches, the only reason i started betting on matches was because the money was tight and i kinda had the gift to read the teams and study them in hltv, so i always had a notion to know which team would win which map, sometimes i would bet like faze would win 1st map and lose second map and then win third map again and it would be correct, its all just maths and calculation after veto and a little bit of luck, right now im about to sleep i will give you update tomorrow

[AHOYBRAUSE]

This is a tough one since playing from the same household and computer with multiple accounts is banned everywhere. It sends a bad precedent if they make an exception. If someone can get Rollbit in here maybe they will make an exception. This dollar amount is small to cheat a book but more details are needed to see what happened.

I always ask if you can show us bet slips. I like to match up bets with the lines and limits. Can you post your bets.

Well, sure the household, IP and so on thing is just as on most other sites, yet it is not a 100% punishable criteria according to their rules.
According to this it might still be possible to use both accounts after verification.



It wouldn't make a lot of sense to confiscate 140$ and lose 2 players because of this. Only if you tried to circumvent limits or abuse promotions, that's a different story.

[Rating Place]

This is a tough one since playing from the same household and computer with multiple accounts is banned everywhere. It sends a bad precedent if they make an exception. If someone can get Rollbit in here maybe they will make an exception. This dollar amount is small to cheat a book but more details are needed to see what happened.

I always ask if you can show us bet slips. I like to match up bets with the lines and limits. Can you post your bets.

Well, sure the household, IP and so on thing is just as on most other sites, yet it is not a 100% punishable criteria according to their rules.
According to this it might still be possible to use both accounts after verification.



It wouldn't make a lot of sense to confiscate 140$ and lose 2 players because of this. Only if you tried to circumvent limits or abuse promotions, that's a different story.

nice find. Looks like he was betting esports so we need a Rollbit rep to check in.

[M1kael]

khaled brother here is the reply from rollbit when i asked them for my betslips

idk how to post images here because im fairly new but here is the imgur link : https://imgur.com/a/xvFJYvo

[Rating Place]

khaled brother here is the reply from rollbit when i asked them for my betslips

idk how to post images here because im fairly new but here is the imgur link : https://imgur.com/a/xvFJYvo

that’s wrong of them to conceal information. I hope someone can bring them in here.

[holydarkness]

Rollbit is actually one of few that allows multiple account [with case-by-case consideration]. The more complete clauses of the one being snipped here, reads like this:



However, the limitation and restriction of multi-acc is also further explained in other clause,



So, OP, did you and your brother uses any bonus during your stay at Rollbit?

[M1kael]

unfortunately yes we did claimed some coupons but we did not know it will lead to accounts being disabled, they could have given a warning like "if you do this again your account will be disabled" and i would have apologized and said i will not ever do that again if it would lead to my account being disabled, but outright disabling accounts without any warning and stealing away the money in rollbit wallet is highway robbery if im being blunt, this is not okay, and i will apologize and do anything if rollbit will give me my dollars back but their every reply is like, "we cant provide further information" "account is permanently banned" "we cant give you your money back" and everything along the lines in which they dont give any real explanation and anything

[Mahdirakib]

~snip~ but outright disabling accounts without any warning and stealing away the money in rollbit wallet is highway robbery if im being blunt, this is not okay, ~

The terms of Rollbit is available publicly. Haven't you checked this clause before creating your account on Rollbit? Basically, every casino shows similar message on the registration page. It is the responsibility of the players to check the rules of the terms properly, especially the country restrictions and multiple account related terms. Both you and your brother haven't honoured the terms of the casino, now you are addressing their action as robbery!

[holydarkness]

unfortunately yes we did claimed some coupons but we did not know it will lead to accounts being disabled, they could have given a warning like "if you do this again your account will be disabled" and i would have apologized and said i will not ever do that again if it would lead to my account being disabled, but outright disabling accounts without any warning and stealing away the money in rollbit wallet is highway robbery if im being blunt, this is not okay, and i will apologize and do anything if rollbit will give me my dollars back but their every reply is like, "we cant provide further information" "account is permanently banned" "we cant give you your money back" and everything along the lines in which they dont give any real explanation and anything

Then sadly, they're within their right to approach your accounts and statements with degree of suspicion, as they deemed you abused their bonus when you both activated those coupons within the same household. It is a common knowledge that crypto casino forbid multiple accounts. I am interested in knowing how do you not aware of this, given [from what I can infer from your narrative] you're quite familiar with e-sports betting.

Oh, also, I'm a bit curious about this, probably unrelated, but... where you come from, 70 USD is a month of rent, bills, and groceries, right? 140 USD is two months salaries?

How long have you been in Rollbit, again? God, I do hope it's for years instead of very short time, because if you're there just for a month or two, judging from the total amount withdrawn and that 70 USD is one month worth of living, you must have lived a lavish life.

[...]
"As mentioned you were banned for abusing our site on multiple accounts.

Here are your final deposit/withdrawal stats
Lifetime Deposits: 15.25
Lifetime Withdrawals: 929.08"
[...]

[Stalker22]

unfortunately yes we did claimed some coupons but we did not know it will lead to accounts being disabled, they could have given a warning like
~

To be perfectly blunt, they did put a warning for everyone to see. It is in their terms of use,  the long and boring document most people skip.  But, that doesnt mean you get a free pass for breaking the rules. You claimed coupons with multiple accounts that violated their terms. They disabled your account. Harsh? Maybe. But its their platform, their rules.