Stake.com has permanently closed my account with 17 000 USD in it

[Rating Place]

OP was online today, but seemingly have no intention to address his case further by replying this thread. As such, I am abiding CG's findings and will mark this as resolved as well on my list.

OP, I hope you can get better resolution through their licensor. Please update us when or if they made a ruling that's different from what CG gave.

CG rejected the case. Stake didn't tell CG what rule the OP broke.

" After thoroughly reviewing the case and all the evidence provided by the casino, we have decided to reject this case. While the casino has chosen not to disclose the specific reasons for the account closure, I can only share that the documentation submitted by the player exhibits signs of inaccuracy and lack of integrity. Unfortunately, this case is too complex for us to resolve conclusively. Given the substantial evidence, we are compelled to uphold the casino's decision."

CG's final verdict is to take favor in Stake. They uphold Stake's decision and perceive it as the one that's likely to happened. I understand you're trying to say that I shouldn't mark the case as resolved on my list? Then, do tell, what status should I wrote it and why?

Could go either way but it's your thread and I don't have a really strong case against. Your call is fine by me.

[holydarkness]

CG's final verdict is to take favor in Stake. They uphold Stake's decision and perceive it as the one that's likely to happened. I understand you're trying to say that I shouldn't mark the case as resolved on my list? Then, do tell, what status should I wrote it and why?

Could go either way but it's your thread and I don't have a really strong case against. Your call is fine by me.

No, no, don't stop here. Please, by all means. My thread [and I] is not authoritarian, it's open for public and at no time all of its content is my call just because it's my thread, as I stated in the intro of my thread,

"Though I'm quite familiar with most cases below and the scam accusations board itself, I still spent many hours to get reacquainted with each of them or to get a grasp of the cases that I did not oversee. This means [and as I am only human] I might mislabeled one or two cases, or misjudged the status of a case or two. If you happen to find those situation, or if you think a case is better labeled in other status, feel free to ask me."

So, you seems to have an opinion that the case shouldn't be marked [be it by CG or me] as what I proposed I will. The room is yours.

[Rating Place]

CG's final verdict is to take favor in Stake. They uphold Stake's decision and perceive it as the one that's likely to happened. I understand you're trying to say that I shouldn't mark the case as resolved on my list? Then, do tell, what status should I wrote it and why?

Could go either way but it's your thread and I don't have a really strong case against. Your call is fine by me.

No, no, don't stop here. Please, by all means. My thread [and I] is not authoritarian, it's open for public and at no time all of its content is my call just because it's my thread, as I stated in the intro of my thread,

"Though I'm quite familiar with most cases below and the scam accusations board itself, I still spent many hours to get reacquainted with each of them or to get a grasp of the cases that I did not oversee. This means [and as I am only human] I might mislabeled one or two cases, or misjudged the status of a case or two. If you happen to find those situation, or if you think a case is better labeled in other status, feel free to ask me."

So, you seems to have an opinion that the case shouldn't be marked [be it by CG or me] as what I proposed I will. The room is yours.

nah, I'm done disagreeing. You put a lot of time into this stuff so I shouldn't be so critical. Time to watch the rest of England/Switz and then Netherlands/Turkey.

[tamadeus]

Im sorry for the late reply. I had to get away, as this is quite a large amount for me to be taken from me..

I dont really know what to say. Im very disapointed in CG, as they deem it to complex, to even tell me why my funds have been seized.

I was sure that a serious bookie as this would try to cooperate with me and solve this. I have provided every document they have asked. If need be, il take a selfie with my boss? 

As I see it ive exhausted any possibility i know. Stake has not tried to talk with me or solve this, nor provided any proof for what they allegede ive done to deceive them in any way.

I can also provide screens or what is needed for them to see that im fully verified at several other large bookies.

So.. I dont know what more to do. I will for sure never keep any more than 1000 usd at any crypto bookie that seizes customers funds at will any more. As I see it, they answer to no-one (As their licensholder still haven`t responded to my email)

As this is a KYC problem (I think) I dont know what more I can do. Ive provided everything, and I am who I say I am. Wich they could probably comfirm trough a video interview for instance..

So ive lost 17k usd without any proof nor a fair attempt from stake to resolve this. Not the best way to start my summer vacation.

[BitcoinGirl.Club]

I dont really know what to say. Im very disapointed in CG, as they deem it to complex, to even tell me why my funds have been seized.

Is this  casino guru?
Casino Guru have a good reputation in solving issues between sportsbook and their customers. Obviously you will need to tell them your side of story and the other party will show their documents too.

[Mahdirakib]

~snip~

Yep, he is talking about Casino Guru. They have already made their final decision regarding this complaint and suggested OP to reach the licensing authority. I would like to quote the key fact here again which I had highlighted before

~snip~ I can only share that the documentation submitted by the player exhibits signs of inaccuracy and lack of integrity.

They have already tried to verify the documents of OP, but found those signs. Stake has taken the decision according to their terms of such situation.

[holydarkness]

[...]
So.. I dont know what more to do. I will for sure never keep any more than 1000 usd at any crypto bookie that seizes customers funds at will any more. As I see it, they answer to no-one (As their licensholder still haven`t responded to my email)

As this is a KYC problem (I think) I dont know what more I can do. Ive provided everything, and I am who I say I am. Wich they could probably comfirm trough a video interview for instance..

So ive lost 17k usd without any proof nor a fair attempt from stake to resolve this. Not the best way to start my summer vacation.

You can still escalate to their licensor, like CG suggested. It's very far less transparent than mediator, as they [far as I know] will review your complaint, reach to the casino, inquire basis and proof from that casino, and return to you with their final verdict. So, [again, far as I know], they won't ask you for supporting documents to debunk the casino's claim if they deemed the other party has a better proof, and for this reason, I think you better prepare the strongest and best explanation.

Luckily though, they're with antillephone. IIRC they're the best from four Curacao Master Licensor.

[Saint-loup]

Im sorry for the late reply. I had to get away, as this is quite a large amount for me to be taken from me..

I dont really know what to say. Im very disapointed in CG, as they deem it to complex, to even tell me why my funds have been seized.

I was sure that a serious bookie as this would try to cooperate with me and solve this. I have provided every document they have asked. If need be, il take a selfie with my boss?  

As I see it ive exhausted any possibility i know. Stake has not tried to talk with me or solve this, nor provided any proof for what they allegede ive done to deceive them in any way.

I can also provide screens or what is needed for them to see that im fully verified at several other large bookies.

So.. I dont know what more to do. I will for sure never keep any more than 1000 usd at any crypto bookie that seizes customers funds at will any more. As I see it, they answer to no-one (As their licensholder still haven`t responded to my email)

As this is a KYC problem (I think) I dont know what more I can do. Ive provided everything, and I am who I say I am. Wich they could probably comfirm trough a video interview for instance..

So ive lost 17k usd without any proof nor a fair attempt from stake to resolve this. Not the best way to start my summer vacation.

You're going to drop $17,000 like that without doing anything more? If you are not a cheater and the real player who deposited funds, played and won those bets you shouldn't give up. Sending an e-mail to Curacao authorities costs nothing, they can ask Stake what is going on, or help/explain you how to sue them in the courts of Curaçao. I guess there are special procedures for foreigners not living in the country. You can either contact Dutch authorities to get help, since Curacao belongs to the kingdom of the Netherlands AFAIK.

[tamadeus]

Sorry for the very late reply. This case really ruined my mental health.
I have tried contacting their licensholder, without any reply. Could anyone point me to the correct email address?

[Pmalek]

According to their Terms of Service, Stake operates under a Curacao license issued to Antillephone. The site's gaming license number is 8048/JAZ2021-027.
I think you can send your complaints and enquiries to complaints@antillephone.us. If you are accessing Stake from some of its other country-specific domains, check out https://stake.com/licenses for more information about the regulators.

[tamadeus]

Thank you for the swift response. I have sent them an email.


This has been one terrible life experience for me, please dont ever hold serious cash with these books..

[Fixelifix]

Thank you for the swift response. I have sent them an email.


This has been one terrible life experience for me, please dont ever hold serious cash with these books..

Are you a winning or a loosing customer?
I dont understand why they would treat a loosing customer like this..

[holydarkness]

Thank you for the swift response. I have sent them an email.


This has been one terrible life experience for me, please dont ever hold serious cash with these books..

I believe the rule of thumb is to never gamble more than you can afford to lose.

OP, kindly update us when you've heard back from antillephone. If I am not wrong, basically the procedure of raising a complaint to a licensor is you have one shot at describing your situation best you can, with proper and as many supporting evidences supplied, and the licensor will then move with their investigation by reaching the casino and get to the bottom of it rather privately.

You'll only heard back when they've reach their final verdict [or perhaps they needed more details from you]. At least that's what I understand this far. I'll appreciate if you can give us your first-hand experience in dealing a dispute through master license holder. For my future reference.

And uhh... for the time being though, unfortunately I'll still have to adhere to CG's ruling as a status of your case on my list, resolved, given you both initially agreed to their ruling.

[tamadeus]

Their License provider has not responded to any of my 2 emails..

There seems to be no interest from Stake to even try to solve this, so it seems that they rather confiscate my 17k usd than work with me for a solution (For instance a video-call?)

Are there anyone here able to try to help me one last time?

I might repeat my self but, the account is mine, in my name etc. I own the apartment its registered to, and i can provide any legal document that is required and possible to get from my country about who I am etc (Norway)

[Slow death]

Their License provider has not responded to any of my 2 emails..

There seems to be no interest from Stake to even try to solve this, so it seems that they rather confiscate my 17k usd than work with me for a solution (For instance a video-call?)

Are there anyone here able to try to help me one last time?

I might repeat my self but, the account is mine, in my name etc. I own the apartment its registered to, and i can provide any legal document that is required and possible to get from my country about who I am etc (Norway)

I read the entire thread and from what I conclude is that the decision was final. The casino and Casino.Guro agree that you provided documents that have some kind of flaw or are not true. Now you did not say in this thread how much money you deposited in the casino, how much money you played and won and lost during the game. Why is this important?

It is important to know because if you deposited a lot of money, something like $50,000 and played a few times and then wanted to withdraw $170,000 then the casino system could be detecting signs of money laundering for that reason they asked you for KYC and by providing false documents it would confirm the casino's suspicion and in that case their decision would be final.

There would also be another scenario in which you deposited a small amount of money, something like $1000 and won $17,000 and the casino system suspected cheating and by asking you for KYC and you providing false documents, the casino confirmed that they are dealing with a cheater and made the final decision.

[holydarkness]

Their License provider has not responded to any of my 2 emails..

There seems to be no interest from Stake to even try to solve this, so it seems that they rather confiscate my 17k usd than work with me for a solution (For instance a video-call?)

Are there anyone here able to try to help me one last time?

I might repeat my self but, the account is mine, in my name etc. I own the apartment its registered to, and i can provide any legal document that is required and possible to get from my country about who I am etc (Norway)

That could mean that they deemed the case as baseless and in favor of the casino, that they deemed the casino has taken the correct course of action.

Remind me again if I'm wrong because I do have to re-read the whole thread [of which I only skim through them], but you've escalate to CG [or was it AG?] and they reached a conclusion that the action taken by stake is within what's applicable their ToS? And now that their licensor didn't respond to you, we've [so far] exhausted: me giving you the account of the staff who monitor this board [of which I suppose you PMed her], efialtis reached his contact to get things in motion, attempted ADR by CG, and now their licensor silence?

[tamadeus]

Their License provider has not responded to any of my 2 emails..

There seems to be no interest from Stake to even try to solve this, so it seems that they rather confiscate my 17k usd than work with me for a solution (For instance a video-call?)

Are there anyone here able to try to help me one last time?

I might repeat my self but, the account is mine, in my name etc. I own the apartment its registered to, and i can provide any legal document that is required and possible to get from my country about who I am etc (Norway)

That could mean that they deemed the case as baseless and in favor of the casino, that they deemed the casino has taken the correct course of action.

Remind me again if I'm wrong because I do have to re-read the whole thread [of which I only skim through them], but you've escalate to CG [or was it AG?] and they reached a conclusion that the action taken by stake is within what's applicable their ToS? And now that their licensor didn't respond to you, we've [so far] exhausted: me giving you the account of the staff who monitor this board [of which I suppose you PMed her], efialtis reached his contact to get things in motion, attempted ADR by CG, and now their licensor silence?

This sums it up nicely. CG did tough not rule in Stakes favour, they just said it had to be taken up with their license holder.. And they have not responded nor shown any interest in helping me out with Stake just stealing 17k of my money.

Ive only played on their sportsbook (Atleast 99% of my wager) Im quite certain im up a fair bit, but i have done numerous deposits and withdrawals over the year. The account is atleast 4 years old, if not more.

[holydarkness]

This sums it up nicely. CG did tough not rule in Stakes favour, they just said it had to be taken up with their license holder.. And they have not responded nor shown any interest in helping me out with Stake just stealing 17k of my money.

Ive only played on their sportsbook (Atleast 99% of my wager) Im quite certain im up a fair bit, but i have done numerous deposits and withdrawals over the year. The account is atleast 4 years old, if not more.

Actually, they do.

Though they can't be conclusive due to the complexity of the situation [which I assume your change of occupation plays some role on this], they were compelled to rule in casino's side,

Dear everyone,

[...] Given the substantial evidence, we are compelled to uphold the casino's decision.[...]

Have you PM Stake's staff who monitor this board? Ask her to ask her team to reconsider KYC? That's the only way left that I can think off.

[Saint-loup]

Their License provider has not responded to any of my 2 emails..

There seems to be no interest from Stake to even try to solve this, so it seems that they rather confiscate my 17k usd than work with me for a solution (For instance a video-call?)

Are there anyone here able to try to help me one last time?

I might repeat my self but, the account is mine, in my name etc. I own the apartment its registered to, and i can provide any legal document that is required and possible to get from my country about who I am etc (Norway)

It's sad to hear that, it's the license provider duty to check if the casinos using its licenses are respecting their requirements, but I don't understand why this platform which is one of the largest casino in the world and certainly the biggest one incorporated at Curacao is still using the old license system while its contestants are already using the new one. I guess you should be able to report your case to the new Curaçaoan Gambling authority though.

[tamadeus]

Could you point me in the right direction to where i can submit this report? I am truly devastated by how little Stake wants to solve this. This could have been sorted in minutes if they set up a video call or something like that.