[BC.Game] 12K USDT locked - No Informations

[0x13370]

I am writing to report a critical issue with BC.Game, an online casino platform where my account has been locked, preventing access to over $10,000 in funds. Despite following all KYC verification procedures meticulously, my account remains inaccessible. Furthermore, I have been informed that my account is permanently locked due to alleged rule violations, yet I have not received any specific details regarding these accusations.  

Background
Platform: BC.Game

Username: 0x1337
Email Address: 0x13370@proton.me
Account Balance: Over $10,000
Date of Account Lock: May 29
Detailed Account of the Issue
Initial KYC Request:

BC.Game requested that I complete the Know Your Customer (KYC) verification process.
I submitted all required documents promptly, KYC approved. Success email delivered !
Verification Process:

Despite providing all requested documentation, the verification process faced unexplained delays.
I contacted BC.Game customer support multiple times to inquire about the status of my verification, but received vague and non-committal responses.
Permanent Account Lock Notification:

On May 29, I was notified that my account had been permanently locked.
The reason provided was a violation of BC.Game's rules, but no specific details or evidence were given.
My attempts to seek clarification and further information about these alleged violations have been consistently ignored or inadequately addressed by BC.Game support.
Current Status:

My account remains permanently locked.
Over $10,000 of my funds are still held in the account, inaccessible to me.
Attempts to Resolve the Issue
Contacting Customer Support:

I have reached out to BC.Game's customer support via email and live chat numerous times.
Each time, I have requested detailed information about the alleged rule violations and the status of my KYC verification.
The responses have been unhelpful, providing no concrete information or resolution.
Escalation Efforts:

I have requested to escalate the issue to higher authorities within BC.Game.
These requests have either been ignored or met with the same generic responses.
Impact and Concerns
Financial Impact: The locked account contains over $10,000 of my funds, causing significant financial distress.
Lack of Transparency: BC.Game's failure to provide specific reasons for the account lock or evidence of any rule violations raises serious concerns about their transparency and fairness.
Procedural Delays: The extended and unexplained delays in the KYC verification process have exacerbated the situation.
Request for Assistance
I kindly request to intervene and assist in resolving this issue. My specific requests are as follows:

Immediate Review: A thorough and expedited review of my account and the KYC verification process.
Clarification and Evidence: Clear, specific details about the alleged rule violations that led to the permanent account lock.
Release of Funds: The immediate release of the over $10,000 held in my account if no substantial evidence of wrongdoing is provided.
Conclusion
I have been a responsible and diligent user of BC.Game, adhering to all their requirements and procedures. The sudden and unexplained account lock, coupled with the substantial amount of funds involved, has placed me in a difficult situation. I seek support to address and resolve this matter with BC.Game promptly and fairly.

Thank you for your attention to this critical issue. I look forward to your assistance in resolving it.

Best regards,

0x1337

https://talkimg.com/images/2024/06/03/ca3jc.png
https://talkimg.com/images/2024/06/03/casP2.png
https://talkimg.com/images/2024/06/03/cakOP.png

[Mahdirakib]

According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.

8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.

Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.

[efialtis]

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

[Rating Place]

Did you win the money sports betting or in the casino?

[0x13370]

According to the terms, they may close your account if you try to complete the verification with false information. But in your case, they have given you the successful verification message. Therefore, your account has been closed based on the terms 5.6 or 8.1.

8.1. If you breach any provision of this User Agreement or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds to any damages due by you.

Do you have more than one account on BCgame? Did they confiscate all your funds including the deposits? BCgame representatives haven't come to the forum since the last few days. I'm mentioning @efialtis here. He might be helpful in your case as he has good contact with BCgame team.

 I do not have multiple accounts, nor have I provided false information for the KYC process. My account was successfully verified, and I have adhered to the terms and conditions. I am uncertain why my account has been closed under terms 5.6 or 8.1 as stated. Any assistance in resolving this issue would be greatly appreciated.


_______________________________________

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

Thanks for that.
 
_______________________________________

Did you win the money sports betting or in the casino?

95% casino - 5% sports betting i think...

[Rating Place]

Did you take a bonus?

[0x13370]

Did you take a bonus?

It seems so, although it was about a month ago...


Thanks for ur time

[AHOYBRAUSE]

Did you take a bonus?

There are no such things as bonuses.
There is a rake back which is presented as a "bonus". You get a certain amount (180% and up for your deposit) in logged funds which gets released in 5$  for every 2500$ wager.



So there is no "bonus" abuse possible because everybody always gets this for every deposit they make and it just renews every month. So every month you could make 4 deposits and claims these bonuses.
Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.

Hopefully the forum can help OP, these situations can be nerve wrecking, been there, done that myself.

[Rating Place]

Did you take a bonus?

It seems so, although it was about a month ago...


Thanks for ur time

As Ahoy pointed out, seems like there is no reason for you to multi-account. Hopefully it was a false flag. GL

[yhiaali3]

Didn't they explain to you which BC.Game rules were violated? They must at least identify one case so as not to lose their credibility. It is unacceptable to close the account without giving sufficient justifications.

Many of the similar cases mentioned in this section were due to cheating, manipulation of bets, or attempts to evade the ban by creating a new account or the like.

All you can do is try to continue contacting support. You may receive an answer or at least find out the reason for the ban.

[Mahdirakib]

Funds are logged anyway so like I said, bonus or not, abuse is impossible. Also you cannot choose to not take the "bonus", it's basically mandatory.

I'm not accusing the OP, but it is possible to abuse the bonuses in some way. We have seen a complaint before where the user had taken the advantages of price listing error (of a NFT) instead of informing BCgame team about it. Anyway, OP has mentioned USDT in the ANN thread title. So, there shouldn't be anything related to price listing error. BCgame team has been already notified about this issue. Let's wait for the reasonable explanation from them.

[holydarkness]

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.

Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?

[efialtis]

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.

Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?

They are on it

[0x13370]

I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.

I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...

KYC Confirmation: https://talkimg.com/images/2024/06/06/cGbUP.jpeg
Live Chat answer: https://talkimg.com/images/2024/06/06/cGpRq.jpeg

Answer from support after unlock request (email): https://talkimg.com/images/2024/06/06/cGeQD.png


I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...

I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.

Thank you for your help and valuable advice.

[holydarkness]

I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.

I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...

KYC Confirmation:
Live Chat answer:

Answer from support after unlock request (email):


I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...

I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.

Thank you for your help and valuable advice.

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

[Rating Place]

I am attaching a screenshot of the response I received from support, as well as the KYC confirmation.

I have already sent two emails with all the requested information, but I have not received any explanation regarding the account blocking...

KYC Confirmation:
Live Chat answer:

Answer from support after unlock request (email):


I have been playing BC Game for over a year now and I would like to clarify that I have NEVER engaged in prohibited techniques. I don’t have multiple accounts, colluded with friends, abused bonus etc...

I am 100% sure this account closure is a false flag, and I hope BC Game corrects this mistake as soon as possible as I have always kept to the user agreements and followed all their requests.

Thank you for your help and valuable advice.

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

[holydarkness]

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.



The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

[0x13370]

To be fair, they do explain the reason behind your account blocking: prohibited technique. And to confirm, that last email was received after efialtis tries to lend a hand by reaching to his contact? Or was it before? If that's an old reply, then I'll advise you to give an extra patience while his contact tries to sort things out.

what’s prohibited techniques? 95% of his play was casino. There’s no bonus. Seems like left.

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.

https://talkimg.com/images/2024/06/06/cM1SZ.jpeg

The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

Hello,

Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.

I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.

I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.

Thank you to everyone who has supported me so far.

[holydarkness]

Borrowing what they describes on their ToS, what considered as prohibited technique does not strictly about casino play.



The point of my post, though, is to determine whether that screenshot of explanation OP provided was outdated or it's actually an update, i.e. whether that's the persistent and final response BC gave despite efialtis's effort to pursue the matter by escalating it through his contact, or whether OP got impatient while they're trying to get to the bottom of his issue and concluded himself that the answer will be the same. Thus, repeating an earlier, probably outdated, piece of statement BC gave.

Hello,

Yes, this email is from a few weeks ago. I would like to reaffirm that I have not used any prohibited techniques.

I am so confident in this that I have no problem with them publicly posting the evidence of their accusations here on the forum.

I have been patient so far waiting for an answer, and it is disappointing that this is still not resolved. I would really appreciate a prompt response to ensure fairness.

Thank you to everyone who has supported me so far.

In an ideal world, yes, cases will be solved in matter of hours and wait for a bit longer is not needed. But understand that things doesn't happen the way we want, and that your situation here was BC already made a ruling, of which they'll once again re-open it and re-investigate, thanks to efialtis. That situation require time, if not longer than a normal ones.

[efialtis]

I was told they would be posting here shortly - followed up, too.