[BC.Game] 12K USDT + 1,4k BCD locked - Since April 2024

[0x13370]

Thank you for the update. I appreciate your assistance and will wait for further information.

Let me know if there's anything else you need!

[0x13370]

I have notified them - obviously, I have no idea what happened, etc., so I cannot promise anything except that they will be taking a look at it.

Have you heard from your side about anything regarding this matter? I can page someone from their team to look into this, but I don't think that's a good idea, having two simultaneous staff to look into one same matter.

Meanwhile, OP, as yhiaali3 suggested, casino usually tell you the specific clause on their ToS that you breached. Have you not received such email consisting an explanation of the points being violated? Do you mind to perhaps show us the screenshot of their email regarding your account being disabled?

They are on it

Dear BC.Game Support Team,

My username is “0x13370”, and I am writing to address an ongoing issue with my account, which has been locked since April 29th, with over $12,000 in funds inaccessible. Despite completing all KYC verification steps and receiving confirmation of an active account, I am still facing this blockade.

I have attempted to resolve this matter through various channels: via email since April 30th, on Bitcointalk since June 3rd, and through a complaint on AskGamblers. The lack of a substantive response on any of these platforms is concerning. Moreover, the silence on AskGamblers, despite assurances of a forthcoming reply, is particularly disconcerting.

The notification regarding the permanent lock on my account mentions rule violations, yet no specifics have been provided regarding these alleged violations. This lack of transparency is troubling and necessitates a more assertive approach to seek resolution.

I am reaching out not in a confrontational manner but in pursuit of a fair and professional resolution. While I am exploring all necessary steps, including legal recourse, to ensure a just outcome, I remain hopeful that we can resolve this matter amicably.

Your prompt and detailed response addressing my concerns would be greatly appreciated. I am committed to seeing this through to a satisfactory conclusion, regardless of the cost or effort involved.

Thank you for your immediate attention to this urgent matter.

Sincerely.

efialtis, holydarkness, Rating Place

[efialtis]

Hit them up again, asking them to respond here - as said before, I don`t know who`s right or who`s wrong here but some kind of statement will be appreciated.

[holydarkness]

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

[AHOYBRAUSE]

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.

[holydarkness]

I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.

As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.

[Rating Place]

efialtis, I hope I didn't step on your toe by doing this, I am trying to reach to someone from BC and see if they can perhaps --at least-- look into the matter and give us a better understanding of what happened. If your contact happens to give us an update of what happened, I'll reach back to mine and tell them to stop poking around as it already handled.

In the past months BC really was faster responding to cases like this, it's been 2 week already.
Maybe they are doing their own investigation or something but at least posting a reply here would be a good idea so OP knows something is happening.
Silence is always the worst way to approach something like this actually. But I am sure they will make a statement soon, at least that's what I hope.

On the last case here they did reconsider and pay the player so there is still that possibility.

[efialtis]

I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP.

As for the situation with AG, the link for OP's complaint to AG is as follow: https://www.askgamblers.com/casino-complaints/bc-game-casino-issue-with-bc-game-support-and-fund-blockage. Though it's currently marked as unresolved, which I believe because BC failed to respond within the allocated timeline, I think it's simply because they're still getting to the bottom of it and ran out of time. Hopefully, as now their representative has been alerted, they can help pursue this matter and expedite it, and will get everything cleared soonest possible.

"I heard back from my side, I think they'll pop into this thread later to address the issue, as they're currently inquiring to the risk department and trying to learn more about the situation with OP."

Yup, that`s also what I was told, I just didn`t want to disclose because they said they would post here themselves (been a while though).

[BC.Game Support]

Thank you for your patience.

We are finalizing some details and will be ready to share them with you soon. We appreciate your understanding and ask for a little more time.

[Pmalek]

@BC.Game Support
Has there been any development in this case? Perhaps you shared the information with the player in private. He hasn't been online in about a week.
Please also tend to the case on AskGambers because the time for your response has expired.

[0x13370]

Hello @Pmalek,

Thank you for your response.

I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.

Please consider that my funds have been blocked since April 30th without explanation on your end.

Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.

Thank you for your immediate attention to this matter.

[holydarkness]

Hello @Pmalek,

Thank you for your response.

I'm still here, but, unfortunately I haven't received any communication from @BC.Game Support, either privately or publicly. Despite refraining from multiple follow-ups, the situation remains critical, and the prolonged delays in communication are unacceptable.

Please consider that my funds have been blocked since April 30th without explanation on your end.

Please address this issue promptly, as the prolonged waiting period severely damages your reputation and that of your team.

Thank you for your immediate attention to this matter.

Pmalek is not representative of BC, he's simply trying to do you a favor by asking about an update. And he has no control over how fast can BC reply you, and their silence does not involve or affect his reputation, just like his [and any of us here who simply tries to help] "inactivity" to address your issue can damage BC's reputation. We're here simply to help.

With that said, I'll nudge BC once more, ask them to give a follow up.

[0x13370]

Hi holydarkness

I apologize for the confusion; I did not phrase my message correctly.

I was indeed addressing BC Game, while thanking Pmalek for his request for an update.

Sorry, and thank you all for your valuable help.

[Rating Place]

Any updates on this one?

[0x13370]

Hi RatingPlace, thanks for interest.

No, unfortunately I have not received any response, nor even an update.

[holydarkness]

Hi RatingPlace, thanks for interest.

No, unfortunately I have not received any response, nor even an update.

Hmm... I got in touch with my contact at BC right after my post on 23 June, and I got a reply the next day saying that they'll give an update soon. Maybe they got busy with other cases and forgot to get to this one. Allow me to nudge them again.

[0x13370]

Thanks for the heads-up!

I really appreciate your help with this.
 Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.

Could you give them another nudge for me?  Thanks!

[Mahdirakib]

Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".

If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.

[holydarkness]

Thanks for the heads-up!

I really appreciate your help with this.
 Sorry for the late reply – I thought giving BCGame a bit more time might help, but I'm still waiting on an update.

Could you give them another nudge for me?  Thanks!

Already one month has been passed since this accusation was created. And the only response from BCgame support was 15 days ago. BCgame team had said this in the support email message: "Please note that the decision to permanently lock your account has been made after a thorough and fair investigation".

If the decision was really made fairly through an investigation (one month ago), then why it is really taking so much time to clarify the situation here? I was expecting a proper explanation from BCgame team a lot earlier.

I nudged them on 28th, but I can see that my DM is not read yet as per the time I made this post. Let me see if I can get their attention or perhaps learn about the current situation from other means of contact on BC, perhaps there is a reason why their response for this matter comes late, as opposed to their almost always very prompt action that we witnessed in the past.

[Rating Place]

One month is crazy. Efialtis has been on this, holydarkness has been on them, it’s inexcusable at this point.