WINZ.IO refusing to pay 1618 ADA($580) in winnings UNRESOLVED

[Wingax]

Yes, when I scan the QR code myself, it brings up my information. I don’t think Winz.io uses an app to scan it, which is why I suggested they can confirm with the Nigerian National Identity Commission. I can also get a better quality print at the Federal HQ building, which is probably the ID card Winz.io is used to seeing from Nigeria, but it will cost me $25 for printing and travel. I’m not sure if it’s worth it at this point. I will be opening a case on AskGamblers.com.

[JeromeTash]

Yes, when I scan the QR code myself, it brings up my information. I don’t think Winz.io uses an app to scan it, which is why I suggested they can confirm with the Nigerian National Identity Commission. I can also get a better quality print at the Federal HQ building, which is probably the ID card Winz.io is used to seeing from Nigeria, but it will cost me $25 for printing and travel. I’m not sure if it’s worth it at this point. I will be opening a case on AskGamblers.com.

How certain are you that the Ask gamblers mediators won't require you to send them the better Print? What will you do in case they requested that from you?
I have observed some cases in the past and at times they may need to prove beyond reasonable doubt that you are innocent, and your concern is genuine.

So have an open mind in case that ask you for the better quality print.

[holydarkness]

Yes, when I scan the QR code myself, it brings up my information. I don’t think Winz.io uses an app to scan it, which is why I suggested they can confirm with the Nigerian National Identity Commission. I can also get a better quality print at the Federal HQ building, which is probably the ID card Winz.io is used to seeing from Nigeria, but it will cost me $25 for printing and travel. I’m not sure if it’s worth it at this point. I will be opening a case on AskGamblers.com.

How certain are you that the Ask gamblers mediators won't require you to send them the better Print? What will you do in case they requested that from you?
I have observed some cases in the past and at times they may need to prove beyond reasonable doubt that you are innocent, and your concern is genuine.

So have an open mind in case that ask you for the better quality print.

According to OP, the print is actually clear for this one, so I imagine there couldn't be a better print than what he currently have right now. One thing that I'd like to suggest that probably could tackle this issue, suppose OP tell the whole story and did not fake a credential...

winz.io, as you can't verify OP's ID [QR and font and all], and though you've suggested a resolution through AG, is it possible for you to give OP one more chance of verification where he perform a video verification, holding his ID to show to you that the photo on the ID is the same as the person holding it, and --using another phone while still being live call with you-- scan their own card themselves to show you that the reading shows a valid data?


OP, I'll be honest and kick myself in the butt: that idea above is stupid. Doable, but stupid. If you don't mind to have a mediation with AG, then start the process immediately to save your time, as it trumped my idea above by hundred of kilometers. AG has the necessary tools and experience to verify credential and if your whole narrative is true, then you can rest assured that they'll most likely validate your NIN.

Otherwise, try to shoot winz with my suggestion above, just in case they didn't come back to this thread anymore and missed my [stupid] suggestion.

[Wingax]

Made a askgamblers case. Waiting on them

[JeromeTash]

Made a askgamblers case. Waiting on them

Alright, keeps us updated on the outcomes regarding the open complaint since we don't have access to the thread. That will be very crucial for us too when making a verdict or feedback about the casino.

[Wingax]

Ask gamblers rejected claim. Citing terms of service. No clue what the next step would be. Looks like I’ll never get my winnings. Winz is a scam. Only casino I’ve ever had this issue with

[Wingax]

Semi good news I opened up a casino guru complaint which is now open. Provided all documentation and they are now contacting winz. Will post here the progress

[yahoo62278]

Semi good news I opened up a casino guru complaint which is now open. Provided all documentation and they are now contacting winz. Will post here the progress

If ask gamblers denied your claim and gave you a reason as to why, why do you think casino guru will be different? I'm all for a guy getting paid if it's a legit complaint, but when the mediator is siding with the site it looks like case closed man. I don't think you're going to get a different result with a different mediator.

[holydarkness]

I can't find your case on AG, it seems it never passed its preliminary screening to be posted and mediated, so I can't get a way to understand why it got rejected. Do you mind to share their response and rejection to your request?

Semi good news I opened up a casino guru complaint which is now open. Provided all documentation and they are now contacting winz. Will post here the progress

If ask gamblers denied your claim and gave you a reason as to why, why do you think casino guru will be different? I'm all for a guy getting paid if it's a legit complaint, but when the mediator is siding with the site it looks like case closed man. I don't think you're going to get a different result with a different mediator.

Perhaps they will, I can see that Tomas responded and requested OP to share his ID to be reviewed, so probably there is some hope for OP.

[Wingax]

Semi good news I opened up a casino guru complaint which is now open. Provided all documentation and they are now contacting winz. Will post here the progress

If ask gamblers denied your claim and gave you a reason as to why, why do you think casino guru will be different? I'm all for a guy getting paid if it's a legit complaint, but when the mediator is siding with the site it looks like case closed man. I don't think you're going to get a different result with a different mediator.

My original first case with ask gamblers I was lazy and just linked this thread and didn’t really explain much of it. Which is probably why it got denied, when I went to make a new ask gamblers case detailing and explaining everything it was immediately rejected due to multiple claims. Thus why I made a proper case with casino guru this time using a different mediator

[JeromeTash]

If ask gamblers denied your claim and gave you a reason as to why, why do you think casino guru will be different? I'm all for a guy getting paid if it's a legit complaint, but when the mediator is siding with the site it looks like case closed man. I don't think you're going to get a different result with a different mediator.

It's possible for different outcomes to occur. There was another case where a user opened up a complaint on Askgamblers, and they rejected it without going any further, stating that the user must follow the ToS there by favoring the casino at that time. When he took the complaint to CasinoGuru, after a deep investigation, the verdict came out in the customer's favour. I just don't remember the thread to that case.

[Wingax]

I’m using all available resources to resolve this because I know I’ve done nothing wrong. I immediately KYC with the casino to avoid issues like this. My documents are valid, and Winz is mistaken. I believe they might be unfamiliar with Nigerian NIN IDs. This is Nigeria. It’s not the greatest country and there are currently nationwide protests against the corrupt government.

[holydarkness]

A little rant... so, I finally caught up with long-overdue update of my list last night, and still dealing with the aftermath of my procrastination... namely a long list to cross on my to-do list, to do a follow-up and get an update for recent situation with cases that's marked as "in progress" and "active" on my list.

Anyway, this one, I visited CG, and read their ruling,



I think, with above explanation from CG, that they've also reviewed the ID and come to the same conclusion, it's safe to say that it's not a misunderstanding from winz's team or anything like we previously assumed, and that it's rather conclusive that the ID is indeed... unverifiable.

Thus, with CG's ruling, I'll mark this one as resolved in favor to the casino.