Rollbit locked my account with $55k+

[holydarkness]

A moderator can close this topic, I just had contact with support and it's beyond fucking crazy how they treat me. Money lost $55k, doesn't hurt me but just want to warn others.



Deleting this account now.

Oh? Wow. I found your response and course of action quite interesting and frown inducing. First you jumped on thinking that a federal investigation is being involved on your fund situation, and now decided to let everything go, all 55,000 USD of it, wanted to lock the thread and throw the disposable account?

Even from the neutral ground, I can't help but wonder if Rollbit's suspicion [regardless of who initiate the investigation request] is founded and true.

[AHOYBRAUSE]

Oh? Wow. I found your response and course of action quite interesting and frown inducing. First you jumped on thinking that a federal investigation is being involved on your fund situation, and now decided to let everything go, all 55,000 USD of it, wanted to lock the thread and throw the disposable account?

Even from the neutral ground, I can't help but wonder if Rollbit's suspicion [regardless of who initiate the investigation request] is founded and true.

Exactly what I was thinking.
I mean if he would have a clean conscience why would he give up so easy, 55k is a lot of money and worth fighting for. Sure it's stressful and maybe he is kinda rich and doesn't see the stress - reward ratio but still. If I was in his shoes and we are at the beginning of this whole situation I would NEVER trow the towel that fast.

Very strange to act like this to be honest. There must be more we don't know here.

[Rating Place]

Definite change of events. OP may or may not be guilty of something he did at Rollbit, but he’s involved in something shady.

[acroman08]

Very strange to act like this to be honest. There must be more we don't know here.

yeah, there probably is, it is not new that a complainant does not tell the whole truth to gain sympathy and get support from the community. him, quickly giving up really is suspicious, if it were me there is no way I'd quickly let go of that $55k and would try and fight even if it takes months.

Deleting this account now.

you can't, the forum has no "account delete" feature.

[throwaccount58]

it is not new that a complainant does not tell the whole truth to gain sympathy and get support from the community. h

LOL, It's quite amusing how I ended up being the shady person when Rollbit is changing their reasoning for locking my account. I'm not here for sympathy I'm just showcasing my experience with Rollbit, if I was here for sympathy I would keep posting here daily and keep crying about how I lost 55k. Instead I have accepted the fact that the money is lost since Rollbit refuses to tell me who is investigating me, not replying to my e-mails I send over to legal@rollbit.com and the only updates I get is through this forum post instead of personally in support tickets/emails.

if it were me there is no way I'd quickly let go of that $55k and would try and fight even if it takes months.

Like I said in my post before this loss doesn't hurt me, I'm just raising awareness.

[holydarkness]

it is not new that a complainant does not tell the whole truth to gain sympathy and get support from the community. h

LOL, It's quite amusing how I ended up being the shady person when Rollbit is changing their reasoning for locking my account. I'm not here for sympathy I'm just showcasing my experience with Rollbit, if I was here for sympathy I would keep posting here daily and keep crying about how I lost 55k. Instead I have accepted the fact that the money is lost since Rollbit refuses to tell me who is investigating me, not replying to my e-mails I send over to legal@rollbit.com and the only updates I get is through this forum post instead of personally in support tickets/emails.

if it were me there is no way I'd quickly let go of that $55k and would try and fight even if it takes months.

Like I said in my post before this loss doesn't hurt me, I'm just raising awareness.

It can't be helped, we are overseeing cases from neutral ground here. We don't want to "criminalize" you, but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized. And then [as it seems to us], when you failed to get people on your side, you hot-potatoed the account and the case.

[throwaccount58]

but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized.

Please show me where I jumped straight to that conclusion, I came to that conclusion after waiting for over 3 days without a response then seeing Razor publicly in this thread saying that the investigation is a "very serious matter" outside of their "gambling sphere" about the "source of funds" and when I ask them who is doing the investigation "they cant share this". After that I replied "the only thing I can think of at this point is a federal investigation".

I don't know if the people here are dense but why do you think I jumped straight to that conclusion?, I deducted it with the information provided. I have already submitted source of income to Rollbit, I have nothing to gain if people believe me or not, are you guys paying me back the money? I'm simply here to share my experience with Rollbit.

[holydarkness]

but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized.

Please show me where I jumped straight to that conclusion, I came to that conclusion after waiting for over 3 days without a response then seeing Razor publicly in this thread saying that the investigation is a "very serious matter" outside of their "gambling sphere" about the "source of funds" and when I ask them who is doing the investigation "they cant share this". After that I replied "the only thing I can think of at this point is a federal investigation".

I don't know if the people here are dense but why do you think I jumped straight to that conclusion?, I deducted it with the information provided. I have already submitted source of income to Rollbit, I have nothing to gain if people believe me or not, are you guys paying me back the money? I'm simply here to share my experience with Rollbit.

And as I've pointed out, IMO, people that are rather sure that their fund is clean, and then accused that there is a problem with their fund, where previously the inquiry is about KYC, normally will react by questioning their call, demanding an explanation about which fund is being investigated, or perhaps calling them a liar. Jumping to a guess that the investigation is probably related to federal matter would hint to a possibility that the person have expected such. And when they dropped the case out of the blue...

Though, as previously also be assured to you, if you did nothing wrong, you'll get your fund when the investigation is finished.

[ryzaadit]

-snip-

Just posted as well in CASINO.GURU.

At least you will get 2 push cases from your self and the mediator from CASINO Guru. If you take a look on there, they might be helpful to guidelines and help user cases. Until, CASINO Guru tells you that (Unfortunately after several attempts and pushes, we don't receive any answer) they might change the case to negatif review for the casino. Most cases like these usually can take several weeks some unlucky person can take few months.

Some user might finally get resolve after several month. Yes it's sucks but better still have some hope, while reviewing of your proof chats (still under review). The chance are still good in your favor, as long you can take the temptation for not betting the balance.

[Rating Place]

but your action lately warrants a question of sincerity. First you jumped straight to assuming your account is under federal investigation while [as I pointed out] normally people will insist their fund is clean and/or have no idea why they're being scrutinized.

Please show me where I jumped straight to that conclusion, I came to that conclusion after waiting for over 3 days without a response then seeing Razor publicly in this thread saying that the investigation is a "very serious matter" outside of their "gambling sphere" about the "source of funds" and when I ask them who is doing the investigation "they cant share this". After that I replied "the only thing I can think of at this point is a federal investigation".

I don't know if the people here are dense but why do you think I jumped straight to that conclusion?, I deducted it with the information provided. I have already submitted source of income to Rollbit, I have nothing to gain if people believe me or not, are you guys paying me back the money? I'm simply here to share my experience with Rollbit.

Edit- combined cases

[AHOYBRAUSE]

Which casino games were you playing when you won the money? Rollbit said you exploited something and that's what's we need to figure out. The rest of the stuff, including some of my posts are just speculation that we should let go. We don't know if there is any foul play. Rollbit just stole $64k in the other case is my worry.

Rollbit says the whatever "3rd party" is doing the "investigation" and that it's about some source funds situation. SO there is nothing about any games played or what not.

Still this explanation is still a bit strange to me since since if it's not an odds or slots provider the only thing investigating a player is the casino.Or at least the casino must have flagged the player and/or his funds and forwarded it somewhere else for whatever reason.
Claiming they have nothing to do with it is just a ridiculous excuse.

[mrplayer96]

What a scam… rollbit become worst and worst in paying winings out. I already closed my account due to this posts (there are at least two). I don’t think u gonna solve nothing, just stop using this scam casino cuz due to they unclear tos they steal funds (same happened to me asking 200 for a wrong network deposit, obviosuly this was not in tos , but is just normal that’s how scam works using tos:) ) I hope u will solve something but I doubt , who really deal with their support know they seem working at a call center!

Can’t either understand where the other scam post of 60k gone? They finally paid one user after millions stoled? Talking about the other case, why they should let depo me from a country that’s not allowed instead blocking the website/ depo, but hey they can stop the withdrawal. Miserableness rollbugs & roll thieves!

Anyway I hope u gone solve something even if I doubt, I just recommend you to use a better casino (not crypto, choose a licensed one in you’re country) they avoid countries rules with the help of their tos in crypto world (so you can report many as u want here… last word is up to rollbugs, in here they just can try help with no legal actions which is ok, but the final decision is up to the casino if wanna don’t get a bad publicity that’s all) at least this is my opinion after tried rollbugs for 6 months and I just decide that casino’s crypto have no rules to respect cuz they illegal in most of country so yeah…

[holydarkness]

Which casino games were you playing when you won the money? Rollbit said you exploited something and that's what's we need to figure out. The rest of the stuff, including some of my posts are just speculation that we should let go. We don't know if there is any foul play. Rollbit just stole $64k in the other case is my worry.

Rollbit says the whatever "3rd party" is doing the "investigation" and that it's about some source funds situation. SO there is nothing about any games played or what not.

Still this explanation is still a bit strange to me since since if it's not an odds or slots provider the only thing investigating a player is the casino.Or at least the casino must have flagged the player and/or his funds and forwarded it somewhere else for whatever reason.
Claiming they have nothing to do with it is just a ridiculous excuse.

I believe peeps accidentally mixed up cases, hence the edit. He was referring to the other case between BC and 0x1330 which three of us oversee, since he asked about exploit and game, which... is the nature of the case

[mrplayer96]

It happened to me to lose in a game slot they money too but hey I cannot proof it so please keep u’re opinions till u try the casino. Some new games have bugs (I use to play more bonus and then I open at same time or at least nearly, also I use to withdraw on my adress not on 0x00 (but they my withdrawal go there) u need proof or what? Please let talk the people that know how rollbit threat the users!

[throwaccount58]

I have received a reply from legal@rollbit.com after taking Razer's advice to e-mail them for more information, obviously nothing productive once again.

I asked them who is investigating me and what the reasoning is.

https://talkimg.com/images/2024/07/25/45BAP.png

[acroman08]

I have received a reply from legal@rollbit.com after taking Razer's advice to e-mail them for more information, obviously nothing productive once again.

I asked them who is investigating me and what the reasoning is.

looks there is not much that can be done other than wait. them not saying who is investigation you is probably part of their protocol(though I am not completely sure).

anyway, you mentioned that losing this money doesn't hurt you but instead of just giving up wouldn't it be better to just wait and see the result of their investigation, I mean, it wouldn't hurt waiting for their investigation to finish.

[throwaccount58]

anyway, you mentioned that losing this money doesn't hurt you

Yeah, losing the money wouldn't hurt me as I've read some topics in here where people are some problem gamblers and lose their savings. However I made 55k from a $250 deposit so I technically only lost that, still it would be nice if I would get that money but I'm done stressing about it and will just wait it out I guess.

[holydarkness]

What a scam… rollbit become worst and worst in paying winings out. I already closed my account due to this posts (there are at least two). I don’t think u gonna solve nothing, just stop using this scam casino cuz due to they unclear tos they steal funds (same happened to me asking 200 for a wrong network deposit, obviosuly this was not in tos , but is just normal that’s how scam works using tos:) ) I hope u will solve something but I doubt , who really deal with their support know they seem working at a call center!

Can’t either understand where the other scam post of 60k gone? They finally paid one user after millions stoled? Talking about the other case, why they should let depo me from a country that’s not allowed instead blocking the website/ depo, but hey they can stop the withdrawal. Miserableness rollbugs & roll thieves!

Anyway I hope u gone solve something even if I doubt, I just recommend you to use a better casino (not crypto, choose a licensed one in you’re country) they avoid countries rules with the help of their tos in crypto world (so you can report many as u want here… last word is up to rollbugs, in here they just can try help with no legal actions which is ok, but the final decision is up to the casino if wanna don’t get a bad publicity that’s all) at least this is my opinion after tried rollbugs for 6 months and I just decide that casino’s crypto have no rules to respect cuz they illegal in most of country so yeah…

You raised two cases against Rollbit, of which the first one already explained to you that the problem was from your side, since you deposited with a wrong link, it's a bit unfair to blame Rollbit [or any casino] for a mistake made by the player. It seems, upon being explained about this, you deleted your opening post and locked the thread.

The second thread is about wrong withdrawal address, though clearer story might be needed to understand better how exactly can the withdrawal address changed from yours to the dead-address, which we can't get as you also wiped the post and locked the thread immediately, based on the little information available, I can agree that probably it's a bug from their side. I understand that they've refunded that lost withdrawal?

So, your situation, the first case was majorly happened because of you, and the second one got resolved. I do not see any relevancy of your situation with any of these latest cases with Rollbit. However, if you still dissatisfied with your situation and wanted to talk about them more, you're free to unlock your thread --and re-write your post-- and we are more than happy to break things down about them.

[mrplayer96]

What a scam… rollbit become worst and worst in paying winings out. I already closed my account due to this posts (there are at least two). I don’t think u gonna solve nothing, just stop using this scam casino cuz due to they unclear tos they steal funds (same happened to me asking 200 for a wrong network deposit, obviosuly this was not in tos , but is just normal that’s how scam works using tos:) ) I hope u will solve something but I doubt , who really deal with their support know they seem working at a call center!

Can’t either understand where the other scam post of 60k gone? They finally paid one user after millions stoled? Talking about the other case, why they should let depo me from a country that’s not allowed instead blocking the website/ depo, but hey they can stop the withdrawal. Miserableness rollbugs & roll thieves!

Anyway I hope u gone solve something even if I doubt, I just recommend you to use a better casino (not crypto, choose a licensed one in you’re country) they avoid countries rules with the help of their tos in crypto world (so you can report many as u want here… last word is up to rollbugs, in here they just can try help with no legal actions which is ok, but the final decision is up to the casino if wanna don’t get a bad publicity that’s all) at least this is my opinion after tried rollbugs for 6 months and I just decide that casino’s crypto have no rules to respect cuz they illegal in most of country so yeah…

You raised two cases against Rollbit, of which the first one already explained to you that the problem was from your side, since you deposited with a wrong link, it's a bit unfair to blame Rollbit [or any casino] for a mistake made by the player. It seems, upon being explained about this, you deleted your opening post and locked the thread.

The second thread is about wrong withdrawal address, though clearer story might be needed to understand better how exactly can the withdrawal address changed from yours to the dead-address, which we can't get as you also wiped the post and locked the thread immediately, based on the little information available, I can agree that probably it's a bug from their side. I understand that they've refunded that lost withdrawal?

So, your situation, the first case was majorly happened because of you, and the second one got resolved. I do not see any relevancy of your situation with any of these latest cases with Rollbit. However, if you still dissatisfied with your situation and wanted to talk about them more, you're free to unlock your thread --and re-write your post-- and we are more than happy to break things down about them.

1) my case was these 200$ fee to recover a 198$ depo (I call it scam people) wasn’t in their ToS this 200$ fee so I didn’t agree with paying these.
2) second bug-case was not solved I give up when I understand they had no rules to respect.
3) u know well all u can do is making a bad pubbblicity but that won’t ask them to respect their own rules.
4) too much Rollbugs reports with proof we already know and saw it, but for this place is still legit this shame casino.
5) if you let me depo from UK let me get my winings (the hided case that was till 2 days ago). What a joke depo works, withdrawal no.
6) appreciate u’re tring to help but stop disinforming, rollbugs can steal all the money they want in most of the country due to unlicensed, so when u put here 100$ is like u throw to the window if u get a big win.
7) I can talk much I want as I get the proofs of their scams.

This casino is the best joke!! Everything depends on their 3rd party, I don’t give a fuck when I depo, I depo to rollbit not to theird 3rd part, that’s the stupid excuses I even read in my life. They should pay out asap this guy founds and close this scam casino that steal people’s money. So related to you stop disinforming people, this casino ain’t trust as that rollbugs reppresentive login each 2 weeks to don’t getlisted their casino as scam, what a joke!!!

Another guy waiting withdrawal, 130k since 48 hours , someone looking for a excuse to keep his money (rollbugs) ? Kinda if u win at nolimit slot, they payout the casino (weekly or monthly), the casino is trying to hold the money in here. In case they have financial problems atm should limit max bet to 1€ and not delaying people funds till thry get paid by slot provider. Pretty sure reading too much unresolved stuff related to rollbit and also too much jokes and enorm delays keeping people money and to some of you this seem normal, I call it scam if they cannot afford to solve out withdrawals they should close the doors to deposits, fortunately I stop playing here so I just hope for this guys to get their legit money back.

[holydarkness]

You raised two cases against Rollbit, of which the first one already explained to you that the problem was from your side, since you deposited with a wrong link, it's a bit unfair to blame Rollbit [or any casino] for a mistake made by the player. It seems, upon being explained about this, you deleted your opening post and locked the thread.

The second thread is about wrong withdrawal address, though clearer story might be needed to understand better how exactly can the withdrawal address changed from yours to the dead-address, which we can't get as you also wiped the post and locked the thread immediately, based on the little information available, I can agree that probably it's a bug from their side. I understand that they've refunded that lost withdrawal?

So, your situation, the first case was majorly happened because of you, and the second one got resolved. I do not see any relevancy of your situation with any of these latest cases with Rollbit. However, if you still dissatisfied with your situation and wanted to talk about them more, you're free to unlock your thread --and re-write your post-- and we are more than happy to break things down about them.

1) my case was these 200$ fee to recover a 198$ depo (I call it scam people) wasn’t in their ToS this 200$ fee so I didn’t agree with paying these.
2) second bug-case was not solved I give up when I understand they had no rules to respect.
3) u know well all u can do is making a bad pubbblicity but that won’t ask them to respect their own rules.
4) too much Rollbugs reports with proof we already know and saw it, but for this place is still legit this shame casino.
5) if you let me depo from UK let me get my winings (the hided case that was till 2 days ago). What a joke depo works, withdrawal no.
6) appreciate u’re tring to help but stop disinforming, rollbugs can steal all the money they want in most of the country due to unlicensed, so when u put here 100$ is like u throw to the window if u get a big win.
7) I can talk much I want as I get the proofs of their scams.

This casino is the best joke!! Everything depends on their 3rd party, I don’t give a fuck when I depo, I depo to rollbit not to theird 3rd part, that’s the stupid excuses I even read in my life. They should pay out asap this guy founds and close this scam casino that steal people’s money. So related to you stop disinforming people, this casino ain’t trust as that rollbugs reppresentive login each 2 weeks to don’t getlisted their casino as scam, what a joke!!!

Another guy waiting withdrawal, 130k since 48 hours , someone looking for a excuse to keep his money (rollbugs) ? Kinda if u win at nolimit slot, they payout the casino (weekly or monthly), the casino is trying to hold the money in here. In case they have financial problems atm should limit max bet to 1€ and not delaying people funds till thry get paid by slot provider. Pretty sure reading too much unresolved stuff related to rollbit and also too much jokes and enorm delays keeping people money and to some of you this seem normal, I call it scam if they cannot afford to solve out withdrawals they should close the doors to deposits, fortunately I stop playing here so I just hope for this guys to get their legit money back.

First, regarding the 200 fee for 198 USD deposit, there was a similar case far in the past and I can't remember whether it's Rollbit or other casino, but they require similar fee to retrieve a deposit made to a wrong chain that's yet to be supported by their system. Since I can't recall which casino it was, if it was other casino, then it means it's a common practice to charge a fee to retrieve a wrong-chain deposit, and if it's Rollbit, then they're consistent with what they said here with your case and the old case in the past, which means they did not "made up" that fee.

I do recall that the ongoing discussion was that although the fee is a bit too high, but that fee was needed to have their staff to retrieve the private key, access the wallet, manually transfer the fund, gas fee, and all. And the proposed solution by that casino at the time was to wait until they supported the chain, of which the depo will be credited to the account.

About second point, bug case, I understand correctly you're saying it's not credited back to you, the impression I get from your description of your deleted post was that they compensate the bug by re-crediting you,

Hi , 2 days ago I asked for 3 withdrawals x2 went to the right adress (1100$ & 250$). Third one went to nil (0x00 burn adress). After talk to the support they keep refusing to check for this bug and refund me the money from the 3st depo (250$).

https://ibb.co/9vnFmKJ

Did this happen to someone else? In past week saw rollbit brings annoying delays/bugs (most of them on sportsbet area, any ideea if I can recover those funds ) ?

And to address the rest of your case, point 3 to 7 and below, the best way to solve your situation, if you still have any, will be to have your own thread and get things broken down and solved one by one, to be clarified, instead of locking [and deleting] them, then roaming on other thread. I am failed to see how exactly it will help with the issue you currently have.