bookmaker refusing to do KYC in advance - fortune jack btw-

[GxSTxV]

This is not the first time I have seen this practice. Honestly it is a smart move and I have done it personally before. Many casinos now allow users to upload their documents in the profile section without asking for them in first place. Even though the casino hasn't requested these documents from you yet, completing the KYC process before making any transactions is useful. It helps avoid issues in case a player doesn't have a required document ready or available and sometimes too lazy to search for a missing document.

It's better to complete the KYC process before making a deposit to avoid regretting the results when they deny your documents for any reason. However, we understand why casinos often don't require KYC at registration or deposits. This allows users to try out the games and casino first and then requests KYC only after a withdrawal request to verify everything.

In this case, I disagree with the Fortune Jack team for not allowing you to perform a rightful action which is a KYC process before making your deposit or withdrawal.

[letteredhub]

I do find it kind of weird that they'd reject a KYC verification when the gambler themselves is the one requesting it. I wonder what their reason is for rejecting your request to undergo KYC.

I am not supporting Fortunejack here, but to be honest, I think that the reason they don’t undergo advance KYC is that it will cost them additional time and labor work. KYC are processed manually at many casinos; hence, the work load for them will increase.

What difference does it make, doing the KYC now against doing it later at a withdrawal stage. Isn't same energy and time that will still be spent?

We are aware of how much difficult it is as gamblers to pass KYC at the stage of withdrawal in any casino, some could even go ahead requesting for information which initially at a registration stage before deposit they won't require. I am that person that don't feel comfortable depositing in any centralized platform without first fulfilling their KYC requirements, so I understand how the Op feels about that.

[Saint-loup]

The CS agent dares to not even give some justifications, pride of himself lol. "You will be asked to pass it after withdrawal request" so we will be more than happy to keep your funds if you are not able to give the documents we will ask you or if we reject them for some reasons. How fair and honest towards the customers it is to proceed like that? Casinos behaving like that, don't realize they hurt their reputation and the reputation of the whole crypto gambling industry, it's sad.

[Kavelj22]

Asking for KYC in advance is a weird practice, is the first time I see a user trying it. But I feel like every casino should let their users to KYC their accounts before making a deposito, that way the user will build trust.

Maybe other casino let you do it, you should try with the most popular casinos.

its not weird im sorry but in france u do kyc first
and in the philippines its same

and believe me i never had any issue with this local licenced casinos
i prefer doing the kyc first, show all proof of money and residency etc now before i win money and start to being require some weird documents

we dont have the same standards sorry

I think it's a bit different from what you're used to in local casinos. You certainly don't mean crypto-based casinos. Because in my experience, no casino allows KYC verification at the user's request, and this is somewhat understandable because they want users to register and make deposits with the least delay in the shortest possible time. I think you're right and your point of view is reasonable since you want to avoid any delays later on in making withdrawals in case of winning, but in the extreme case you can demand a refund of your deposit if the KYC documents are not accepted. Since you're sure that you're not violating any rule in the terms of use, you have nothing to fear, especially since the casino is known for its good reputation.

It is true that allowing the completion of KYC verification procedures is a good feature from the point of view of a large number of users, but it may not be suitable for others, especially since in many cases it is permissible to deposit and withdraw without completing these procedures.

[shield132]

Asking for KYC in advance is a weird practice, is the first time I see a user trying it. But I feel like every casino should let their users to KYC their accounts before making a deposito, that way the user will build trust.

Maybe other casino let you do it, you should try with the most popular casinos.

Like many members have said, asking for KYC in advance is a regular practice these days. Local casino in my country always asks for KYC documents before you start gambling or deposit money.

FortuneJack, as they claim, cares about money laundering and that's why they ask their users to submit KYC + 2x wagering requirements. I think it's only a positive thing if the user wants to get KYC verified in advance and FortuneJack's response is pure nonsense.

I am not supporting Fortunejack here, but to be honest, I think that the reason they don’t undergo advance KYC is that it will cost them additional time and labor work.

They have enough profit to hire additional labour. I know that FortuneJack operates from my country and the average salary for their AML managers ranges between 800-1000 USD (it was way cheaper before the Russia-Ukraine war). They might be making this much money in a minute.

[yahoo62278]

IMO whether KYC costs a casino resources or not, if a player offers to undergo KYC then let them. If a casino is all about making g sure users are legit, they should have the resources available to go through the process. As a player I would feel more comfortable knowing I was good to go on a platform vs depositing, winning, being asked for documents, and fucked out of my money for some stupid reason.

[Odusko]

The CS agent dares to not even give some justifications, pride of himself lol. "You will be asked to pass it after withdrawal request" so we will be more than happy to keep your funds if you are not able to give the documents we will ask you or if we reject them for some reasons. How fair and honest towards the customers it is to proceed like that? Casinos behaving like that, don't realize they hurt their reputation and the reputation of the whole crypto gambling industry, it's sad.

That is the more reasons why gambler's need to have passed the KYC requirements of any casino before considering to gamble on them, because if you just leave everything unchecked you are risking your money because you won't be able to get the money out when and if you run into issues and unable to go through the demands, cryptocurrency casino's have Strick rules when it comes to transactions once the KYC demands have been triggered up by the site, and if one need to be of the safer side, there is need to get everything sorted out before one precede with any other thing on the casinos as long as the casino already declared that their are KYC compliance casino.

[adultcrypto]

Personally, I will prefer doing KYC before deposit, this way the drama will be highly reduced only after deposit and a big win. What is so big about doing KYC as soon as the account is created and prior to making deposits? Will the casino lose anything in the process, have there been issues of users wasting their time with documents that cannot pass KYC? I don't know the reason why it have to come during withdrawal request and I am not comfortable with that. But if this is clearly stated in their TOS, then I have no problem with that too.

[_act_]

IMO whether KYC costs a casino resources or not, if a player offers to undergo KYC then let them. If a casino is all about making g sure users are legit, they should have the resources available to go through the process. As a player I would feel more comfortable knowing I was good to go on a platform vs depositing, winning, being asked for documents, and fucked out of my money for some stupid reason.

You have said it correctly. If I have to get verified on a gambling site, I will know from the ToS. If the ToS says the verification is mandatory and the casino did not let me do the verification and requesting me to first deposit, I will close the gambling site app on my browser and that would be the last time that I will visit the gambling site. It is shady and a lot of people would be scammed this way.

[mak013]

Asking for KYC in advance is a weird practice, is the first time I see a user trying it. But I feel like every casino should let their users to KYC their accounts before making a deposito, that way the user will build trust.

Maybe other casino let you do it, you should try with the most popular casinos.

its not weird im sorry but in france u do kyc first
and in the philippines its same

and believe me i never had any issue with this local licenced casinos
i prefer doing the kyc first, show all proof of money and residency etc now before i win money and start to being require some weird documents

we dont have the same standards sorry

That`s what i`m talking about. The gambler must be able to KYC when he want, not only when casino decide so. If the support refuse - it looks like they are ready to cheat during withdrawal: ask additional documents, video-calls, etc. May be their security systems don`t allow other way of KYC but it is unfair to the gambler.
PS. I can recommend to make several small withdrawals until they KYC you. The other way is to choose another casino.

[Kelward]

Sounds like you're in complicated situation, it's true that most casino don't ask KYC in advance only after you request withdrawals for a certain amount. While your concern is somewhat reasonable but you can't force a casino to change its policy regarding KYC. So either you follow them (asking KYC) or change casino at the very least.

Precisely, if a casino doesn't allow for KYC in advance doesn't mean that it's a bad reputation for them or that they can scam you in the future. If it's how they want to run their casino, then gamblers who are ready to comply will do so and only be asked for KYC before stipulated withdrawals and above by the casino. Although I think that casinos that doesn't do KYC in advance should allow their customers that makes the requests to do so, it doesn't stop them from demanding for any other requirements before withdrawals. There are many reputable casinos that accepts KYC in advance so the OP can easily make another choice.

[Pmalek]

I understand why you want to perform KYC before depositing and playing with more money. It makes sense, but at the same time, a successfully passed KYC isn't a protection against the casino asking you for additional documents/information, investigating your gameplay, or even scamming you out of your money. Not saying FortuneJack will do that, just making a point.

A KYC-ed account can still make mistakes or attempt certain abuses: bonus abuse, multiple accounts, playing games from providers that restrict your country, betting on suspicious sports events, etc.

[dansus021]

That`s what i`m talking about. The gambler must be able to KYC when he want, not only when casino decide so. If the support refuse - it looks like they are ready to cheat during withdrawal: ask additional documents, video-calls, etc. May be their security systems don`t allow other way of KYC but it is unfair to the gambler.
PS. I can recommend to make several small withdrawals until they KYC you. The other way is to choose another casino.

To be honest I kinda agree with you a user should be able to do KYC at any time, If the casino want KYC after win BIG or during withdrawal process I don't think this fair. If there is mandatory then we should do KYC on the first we register IMO

I have a question for the OP? Can u just do KYC in their setting I don't play at fortune jack but I am just curious because if this is an exchange you can do KYC at the setting so basically you can do KYC later on.

[Haunebu]

I understand why you want to perform KYC before depositing and playing with more money. It makes sense, but at the same time, a successfully passed KYC isn't a protection against the casino asking you for additional documents/information, investigating your gameplay, or even scamming you out of your money. Not saying FortuneJack will do that, just making a point.

Well said. Some people think that a licensed casino plus fully completed KYC protects them for sure without worrying about any issues in the future which is naive thinking to say the least.

Also, some sites request KYC again citing various bullshit reasons whenever they want which is why one time only KYC is not a surety.

[Pmalek]

If there is mandatory then we should do KYC on the first we register IMO

Some casinos do have mandatory KYC immediately after sign-up, but then you get players complaining why they are forced to do KYC because they want at least a chance to remain anonymous. You can never satisfy everyone. KYC is also a license-related issue. Some regulators, like the UK Gambling Commission, require that players verify their identities before playing. This, of course, isn't a requirement of Curacao-licensed online casinos. 

I have a question for the OP? Can u just do KYC in their setting

I am sure that wouldn't work. If they told him via support that he needs to be invited to undergo KYC, then that KYC-related tab would become available to him only upon activation and invitation.

[EarnOnVictor]

Some casinos do have mandatory KYC immediately after sign-up, but then you get players complaining why they are forced to do KYC because they want at least a chance to remain anonymous. You can never satisfy everyone.

This is not a matter of being unable to satisfy anyone but for casinos to do the needful and be fair in their operations. At the worst, they should be flexible about the KYC and be reasonable unlike what the main OP experienced. I've never questioned a casino for asking for the KYC completion but I definitely see it awkward to disallow a person willing to do it. What possibly could go wrong if someone completes his KYC earlier? There must be an ulterior motive here.

I am sure that wouldn't work. If they told him via support that he needs to be invited to undergo KYC, then that KYC-related tab would become available to him only upon activation and invitation.

I agree with you, but why? That is the question we should be particular about in this kind of arrangement.

[arwin100]

Some casinos do have mandatory KYC immediately after sign-up, but then you get players complaining why they are forced to do KYC because they want at least a chance to remain anonymous. You can never satisfy everyone.

This is not a matter of being unable to satisfy anyone but for casinos to do the needful and be fair in their operations. At the worst, they should be flexible about the KYC and be reasonable unlike what the main OP experienced. I've never questioned a casino for asking for the KYC completion but I definitely see it awkward to disallow a person willing to do it. What possibly could go wrong if someone completes his KYC earlier? There must be an ulterior motive here.

If they require KYC to their people then there's no really reason to deny the request of OP to advance his KYC since  that really show up that he's fine with this verification process and just want to avoid any possible issues regarding on KYC matters.

But also on other hand, I also think that if he do KYC in advance maybe he might also encounter an issue especially if his account might get compromised and those who hack or intruders could easily do what they want since the account of OP is already verified. Maybe the casino is just avoiding those consequences. Although I'm just assuming on this possibilities but I guess if he really want to do KYC in advance maybe he should go back to their support then ask for further more explanation since maybe there would be a good settlement will happen.

[freedomgo]

Also, some sites request KYC again citing various bullshit reasons whenever they want which is why one time only KYC is not a surety.

This is a common issue in the real world, where some casinos suddenly request a KYC process again, and you might not pass anymore. Casinos typically do not force everyone to submit KYC documents when an account is created because it would be a huge job for them due to the large number of gamblers. Additionally, not all gamblers stay with one casino; some just gamble once and then leave for another casino. Therefore, it's reasonable that casinos do not require KYC right away for that reason.

[Charles-Tim]

This is a common issue in the real world, where some casinos suddenly request a KYC process again, and you might not pass anymore. Casinos typically do not force everyone to submit KYC documents when an account is created because it would be a huge job for them due to the large number of gamblers. Additionally, not all gamblers stay with one casino; some just gamble once and then leave for another casino. Therefore, it's reasonable that casinos do not require KYC right away for that reason.

There are many people that lost their money this way. We have even seen many people complaining about losing money on a gambling site but after they won small amount of money and they want to withdraw it, the gambling site will force them to do KYC. Yet some people's accounts would be blocked after they provide their ID document for verification. The casino will send email or on the site stating that the account has been blocked because it violated one of the terms of service of the gambling site. It looks more like scam.

There are some gambling site that will let you first do KYC before you can deposit. Stake is an example which is good. If a gambling site will request for KYC, then why not ask before the person can deposit money. The reason for this is that there is no enough regulations that makes it compulsory for the gambling sites. If it is compulsory for the gambling site, they will have no excuse.

[dezoel]

IMO whether KYC costs a casino resources or not, if a player offers to undergo KYC then let them. If a casino is all about making g sure users are legit, they should have the resources available to go through the process. As a player I would feel more comfortable knowing I was good to go on a platform vs depositing, winning, being asked for documents, and fucked out of my money for some stupid reason.

KYC is nowadays a feature in a casino and each feature must cost a resources. They don't really have a choice anyway, as long as they choose to be a centralized type of casino because it is being mandated by the law or government, in according to the AML/KYC policy. I mentioned the word centralized earlier but other than it, there is also decentralized type of services. If this is the ones that we are using, then there is no way that we can push through our KYC's even if we wanted to.

Even without a KYC or the platform is decentralized, we must not worry as they still prepare a good security measure in order to catch and punish the fraudsters and other forms of criminalities that are happening around. As long as the casino is legit and then we don't do anything that can make us to get fucked up, we shouldn't get paranoid.

Another important thing that is worthy to mention, is we need to make it a habit to read the casino's terms of service, so that we will know things like for example if they require a KYC and they mandate it or not, so that we won't get surprised later on only because we did not take note about their limits as a basic user.