bookmaker refusing to do KYC in advance - fortune jack btw-

[Ojima-ojo]

It is precisely in difficult situations that it seems better to forget about the money lost, since the whole process of defending your rights in a dispute with the casino administration will inevitably turn into constant stress and endless writing of complaints and explanations. It is simply not worth the time you spend on it.
But of course, this applies to the case when we are talking about small, non-critical losses of your money because something with the gambling game or with the casino itself went wrong, as you expected.

If you can afford to lose your wins; it's okay to let it go if you suspect the casino might try to scam you. The best way to get back at them is to post a scam accusation to warn the community.. just like 1xbit. Although they’re still operational, their reputation is completely ruined.

Some gambler's won't want to accept the fact that a casino that is set out to scam you will fine every possible means to scam you at any point in time, because at some point one need to come to the realization that you move on regardless of how much of your money is on such a casino because you already suspected them to be scam.


Normally any reputable casino will just allow a gambler to verify they account as long as they can provides all the needed documents to pass through the verification stage.

[Russlenat]

Just make an exception and don't loose a valuable customer guys.

It’s hard to label someone as a valuable customer when they haven’t even started gambling yet. They’re just creating an account and reaching out to support to complete KYC before depositing $1k to play.

@biticoinplz has issued the right advice, I wonder why you downplayed it. And I suppose you are not referring to the OP itself because the guy did not just start the account with them but wanted to complete his KYC after years of operating with them.

See the post:

so i have account in fortunejack since years
never did kyc

This could be for any reason, every business owner must be prepared not to lose valuable customers, quality service is priceless. Contrary to your claim, all customers are valuable, those who do not even have much today might be your hugest patronage in the future, you don't downgrade anyone in business.

Okay, I might have missed that detail in the OP. I initially thought he wanted to complete KYC before depositing, but now I see he's been gambling with FJ for years. It is strange that he suddenly requests KYC now. Based on the screenshot posted, the support’s reply indicates they’ll only ask for KYC during withdrawal, which is pretty standard.

I’m not sure if OP is being completely truthful, as the screenshot seems like more reliable evidence. Plus, if he’s been gambling for years, it’s odd that he’d suddenly be concerned about KYC to avoid future issues. You get what I’m saying? Something about this situation seems a bit off.

[Hatchy]

so yeah sorry fortune jack, i will go somewhere else
i really find this behavior weird.
 

It's a good thing you ask mate. As most times alot of people don't usually consider these things before they sign up for any casino. They just deposit and end up causing trouble for them self when it gets to yh kyc part. The reply you got seems to me straight forward as most times casinos won't tell you about the kyc until you have requested a withdrawal which to me is not too good. As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

[Botnake]

As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

[ethereumhunter]

As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

People must read the ToS from the casino so they know if their country is restricted or not so they can continue the process of registration. But the thing that happen is they still register themselves and start deposit some money and playing gambling. But then, when they win, the real problem comes to them and makes them in trouble where the casino can ask them to verify themselves by doing KYC.

The casino can ask members to do KYC after they register and that is normal thing now so members should understand about that. If they don't like to do KYC, they can leave the casino and search for the other casino. We decide what the best for us and not force ourselves to use the casino if their rules is strictly.

[arwin100]

As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

[delfastTions]

As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

But it is true that many problems are created for players by the rules and restrictions adopted in the country where they live. But the difficulties for players do not end there, since the casino itself also has its own jurisdiction and restrictions adopted in this jurisdiction are imposed on this casino. In general, it turns out that the difficulties for players increase many times over and often no KYC can help to get your winnings if you won and you were lucky, but you did not bother in advance to find out what problems with receiving the winnings may be in your country and in the casino's jurisdiction. All this is, of course, extremely inconvenient for normal and problem-free play. Especially if the player or the casino or both, especially, are in strict jurisdictions.

[Silberman]

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

Gamblers for the most part refuse to read the TOS of casinos as in their minds they do not want to waste their time with something that inconsequential, but they should know better because casinos are ruthless on their application of those rules, and if by accident they break one of those rules and they were to obtain a big win, you can be sure the casino will not pay them a single dollar and they will use that rule broken in order to not do so.

[notblox1]

There are so much weird things happening with this casino, and something is not right with how they are doing business.
On the one hand they are confiscating coins from genuine forum members and forcing them to perform verification, and on the other hand they dont want to accept KYC verification when other members ask them to do it.
It is better to stay away from fortunejack.

[delfastTions]

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

Gamblers for the most part refuse to read the TOS of casinos as in their minds they do not want to waste their time with something that inconsequential, but they should know better because casinos are ruthless on their application of those rules, and if by accident they break one of those rules and they were to obtain a big win, you can be sure the casino will not pay them a single dollar and they will use that rule broken in order to not do so.

Of course, you need to read the ToS and it takes time, especially at the moment when you are already aiming to quickly start playing in some casino. In general, from the ToS you still need to know at least the basic rules that you can encounter during your game and, above all, in the matter of withdrawing the money won from the casino to your wallet. It is on this operation that most controversial situations arise in the game of almost any player. But how to make players actually read the rules of the game in this casino and, what is important, fully understand and understand these rules is a big question. And we all must also take into account that the casino itself, by and large, is not interested in the players reliably knowing the ToS. By the way, this is another small argument for the casino to defend its case in a controversial situation. And use such an argument that the client violated the rules. But he noted that he read the rules. After all, once a player tapped in the appropriate square during his registration.

[Fivestar4everMVP]

There are so much weird things happening with this casino, and something is not right with how they are doing business.
On the one hand they are confiscating coins from genuine forum members and forcing them to perform verification, and on the other hand they dont want to accept KYC verification when other members ask them to do it.
It is better to stay away from fortunejack.

Well, for a casino exhibiting for behavior or characteristics, it's obviously not a casino that can be trusted, they definitely have some interior motives to why they are doing what they are doing, perhaps, they are trying to see or find out those who won't be able to complete their kyc verification due to their inability to provide the documents they (the casino) would request for, and this can be a great opportunity for the casino to seize the user's account balance, I've always stated my displeasure for such attitude and how I find it very scammy.

Anyways, fortunejack used to be one of the top trusted casino on their forum during the days their signature ad campaign was still running here, (or maybe it's still running but I no longer see them), I don't know what happened with the casino, but I guess their current policies only is a way to indeed prove that one thing that is constant in life is change.

[Botnake]

As most people don't know if their country is restricted from doing kyc on their platforms. It's better to just let them know before withdrawal so there won't be much issues but I guess this is a norms to let people fall for the kyc issues.

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

Sometimes we are lazy reading the TOS, can the casino just block us from accessing them if they see our IP falls on the country that is restricted?

[Hatchy]

I guess we can get an idea if our country is restricted if we could just read there TOS since it tells everything as stated for many times in different topics. And  we see that they list it then its better not to continue even if we can access their casino since they might use this reason to invalidate our winnings then confiscate our funds. So we should make reading a habit since it saves money and time.

Casino really have protocols which people need to follow since for sure that they don't want to create some activities that can ruin their business. So if they refuse to allow the request made by some people then I guess its better to follow since they can't do anything with it if the representative already made a decision not to allow what OP like to happen.

Not just about reading. Most times people do read the TOS but don't find their country amongst the list of restricted countries. I've seen a case like that on the forum here. He was actually invited by the casino to play but wasn't informed that his country was restricted to play in the casino and they actually seized his funds. Though he tried reaching the help but wasn't of much help. So that's the point sometimes it's the casino who is at fault for not letting us know the full list of countries restricted.

[EarnOnVictor]

It is precisely in difficult situations that it seems better to forget about the money lost, since the whole process of defending your rights in a dispute with the casino administration will inevitably turn into constant stress and endless writing of complaints and explanations. It is simply not worth the time you spend on it.
But of course, this applies to the case when we are talking about small, non-critical losses of your money because something with the gambling game or with the casino itself went wrong, as you expected.

If you can afford to lose your wins; it's okay to let it go if you suspect the casino might try to scam you. The best way to get back at them is to post a scam accusation to warn the community.. just like 1xbit. Although they’re still operational, their reputation is completely ruined.

Some gambler's won't want to accept the fact that a casino that is set out to scam you will fine every possible means to scam you at any point in time, because at some point one need to come to the realization that you move on regardless of how much of your money is on such a casino because you already suspected them to be scam. Normally any reputable casino will just allow a gambler to verify they account as long as they can provides all the needed documents to pass through the verification stage.

You have a beautiful point here, it could be planned from the beginning to make the scam/cheating possible and some casinos are using the verification exercise to cheat some customers, so such an idea of FJ should be rejected from the beginning. If I were the one like the OP, I would run for my money because it is better when you are losing into their pocket, the moment you started winning a different story might happen and it might be difficult to verify the account at that time and your money would be seized as you rightly said. Then what else? You have to move on since no serious regulator is fighting for people where fake or weak regulation is playing strongly in the casino industry.

[delfastTions]

It is precisely in difficult situations that it seems better to forget about the money lost, since the whole process of defending your rights in a dispute with the casino administration will inevitably turn into constant stress and endless writing of complaints and explanations. It is simply not worth the time you spend on it.
But of course, this applies to the case when we are talking about small, non-critical losses of your money because something with the gambling game or with the casino itself went wrong, as you expected.

If you can afford to lose your wins; it's okay to let it go if you suspect the casino might try to scam you. The best way to get back at them is to post a scam accusation to warn the community.. just like 1xbit. Although they’re still operational, their reputation is completely ruined.

Some gambler's won't want to accept the fact that a casino that is set out to scam you will fine every possible means to scam you at any point in time, because at some point one need to come to the realization that you move on regardless of how much of your money is on such a casino because you already suspected them to be scam. Normally any reputable casino will just allow a gambler to verify they account as long as they can provides all the needed documents to pass through the verification stage.

You have a beautiful point here, it could be planned from the beginning to make the scam/cheating possible and some casinos are using the verification exercise to cheat some customers, so such an idea of FJ should be rejected from the beginning. If I were the one like the OP, I would run for my money because it is better when you are losing into their pocket, the moment you started winning a different story might happen and it might be difficult to verify the account at that time and your money would be seized as you rightly said. Then what else? You have to move on since no serious regulator is fighting for people where fake or weak regulation is playing strongly in the casino industry.

It is definitely accurately noted that weak regulation of the rights of casino clients does not allow in most cases to really defend your rights to force some casino (of course, if it is not initially fraudulent) to apologize to the client and pay him all his money, and in the best case, also some amount for compensation for the moral troubles suffered by the client. And by the way, the time spent on correspondence too. This will most likely never happen simply because regulation in the gambling industry by government authorities is clearly not in the priority areas of legislative development in any country in the world.

[Bushdark]

It is precisely in difficult situations that it seems better to forget about the money lost, since the whole process of defending your rights in a dispute with the casino administration will inevitably turn into constant stress and endless writing of complaints and explanations. It is simply not worth the time you spend on it.
But of course, this applies to the case when we are talking about small, non-critical losses of your money because something with the gambling game or with the casino itself went wrong, as you expected.

If you can afford to lose your wins; it's okay to let it go if you suspect the casino might try to scam you. The best way to get back at them is to post a scam accusation to warn the community.. just like 1xbit. Although they’re still operational, their reputation is completely ruined.

Some gambler's won't want to accept the fact that a casino that is set out to scam you will fine every possible means to scam you at any point in time, because at some point one need to come to the realization that you move on regardless of how much of your money is on such a casino because you already suspected them to be scam. Normally any reputable casino will just allow a gambler to verify they account as long as they can provides all the needed documents to pass through the verification stage.

You have a beautiful point here, it could be planned from the beginning to make the scam/cheating possible and some casinos are using the verification exercise to cheat some customers, so such an idea of FJ should be rejected from the beginning. If I were the one like the OP, I would run for my money because it is better when you are losing into their pocket, the moment you started winning a different story might happen and it might be difficult to verify the account at that time and your money would be seized as you rightly said. Then what else? You have to move on since no serious regulator is fighting for people where fake or weak regulation is playing strongly in the casino industry.

Casino team have the power in there hands to determine if they are going to accept users credentials or not.
This had made it difficult for most gamblers to report many of these casinos because enough information about them is not available online for individual victims to report them to the right authority. Some of these casinos are not even registered and because of that, it will be very difficult for them to be sanctioned by the right authority. The best thing is for users to avoid any of these casino even though they are offering new users huge bonus rewards.

[Smartvirus]

That doesn't make sense--if you can't access the casino, it likely means your country is restricted. If the casino still allows you to access it despite restrictions, then it could be a scam, misleading users. There's nothing wrong with asking for an advance KYC, but casinos have their protocols, and as long as they’re not breaking any laws, they shouldn’t be unfairly criticized or have their reputation destroyed. After all, we’re all bound by legal guidelines.

Believe me, humans are very difficult to manage I tell you. I’m not referring to you in particular but, speaking holistically.

There isn’t anything wrong with KYC and should a gambling platform be requesting it of you before you even get to gamble, it’s a preparation of what you are to expect and it’s either your willing or not which would be based on certain criteria you might use to judge them. Perhaps you get that from there reviews, pilot study.
I think it better even, not having to have that hug win and then a whole theory is built around it.

Most times, when your restricted from access to a gambling site, it’s usually a jurisdiction thing or perhaps, you have some felony with the gambling site on you.

[khaled0111]

Sometimes we are lazy reading the TOS, can the casino just block us from accessing them if they see our IP falls on the country that is restricted?

They definitely can do it and implementing this feature isn’t something that requires a lot of effort. But, unfotunately, and for some reason most casinos don’t do it. Maybe because the list of restricted countries changes frequently!

However, being lasy is not an excuse. It’s the users responsibility to check whether his country is restricted or not. Besides, you don’t need to read the full ToS, just search your county’s name on the ToS page using the browser’s search feature.

[Russlenat]

Just want to share this post I found funny in relation to our topic here. While we're here discussing and defending a gambler asking for advance KYC and saying the casino doesn’t have consideration, there are others complaining about being required to do KYC even with a small deposit.

So, it really shows that gamblers have their own preferences, thinking only about their own benefit, without understanding that casinos, not just FJ, are simply following their protocols.

Check out this reply from Hhampuz (I’m sure you know him as CM).

Just writing here my personal experience about FJ
I made deposit of 200 USDT, made couple of bets in keno/mines and one sport bet, then made request for withdrawal of 254 USDT and got KYC request
Eventually, after passin KYC, I got the money in about 5-6 hrs, but the situation is hilarious for me because there was no single suspicious move from me. I tried a lot of casinos and this is the first time getting KYC request for such a small amount of money.
I don't think I would ever deposit there again

KYC on small amount = bad
KYC on big amount = bad
KYC on signup = bad
KYC = bad

But you want all the protections of a casino that enforces KYC and AML stuff.. Incredible.

[monk777]

complaining about being required to do KYC even with a small deposit.

The main thing in my post was about that FJ asking for KYC only after very first withdrawal instead of asking it before deposit, I'm absolutely ok about KYC itself and prefer passing it before deposit. I also saw a post from the guy who lost several deposits there and tried to withdraw for the first time and got KYC request too. This situation I consider as very bad behaviour from casino, it makes the casino untrustable for me personally and I think not for me only. As I see it, they're obviously trying to make some time room for themselves in case of withdrawing some big amount