[RESOLVED] Rollbit Withdrawal of 130k USD pending for 2 WEEKS

[Rating Place]

I don’t agree with the provider excuse. A lot of these books use the same provider or verification service. Some get the checks done within a week and others are taking months. A lot of times the hope is that the player will continue casino play during the delay.

Even with fiat books where you do KYC upfront, there are times when they ask for more information upon requesting a withdrawal. Those checks never take more than a week.

[juicer07]

I think my last time for this similar situation took about a week or two. Hopefully we get an update earlier.

Yeah I waited 24h before posting because of the amount involved. Usually these withdrawals are instant/within the hour regardless of the amount. Since it was the provider, hoping it can get resolved soon, or I get more info soon.

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

For a casino that promised an instant withdrawal I think having a 24hrs pending withdrawal considering the amount involved here can surely raise immediate concern.

But since the issue was already determined which is due to the provider requesting to hold the user account then your suggestion is valid. It’s not bad though to line-up the concern immediately to notice if there’s something wrong in the casino. There’s already an instance that a trusted casino turns into scam in the past that started from delay withdrawal.

Waiting for a week just to raise concern will make many more victims for a potential exit scam. This is also a good way to push casino on improving their withdrawal system.

Provider issue is the worst when it comes to waiting time because casino doesn’t have any control over the deadline of their hold to your account. Usually it will take up to 3 months depending on the case since provider is very slow to process investigation.

You made the right choice to seek help for casino representatives so that they can escalate your issue to the provider. The casino online support typically will just send you generic reply compared when it was handle by the bitcointalk representative of rollbit.

[holydarkness]

Provider issue is the worst when it comes to waiting time because casino doesn’t have any control over the deadline of their hold to your account. Usually it will take up to 3 months depending on the case since provider is very slow to process investigation.

You made the right choice to seek help for casino representatives so that they can escalate your issue to the provider. The casino online support typically will just send you generic reply compared when it was handle by the bitcointalk representative of rollbit.

I'll beg to differ on the point that it'll usually take up to three months as, AFAIK, mostly it doesn't take that long to clear, usually days if not weeks. And about the casino representative being able to help, I might be wrongly remembering this part, but AFAIK casino will not interfere with third party investigation. Yes, they can keep emailing the provider, but that's the extend of "expediting" it, the pace of the conclusion still ultimately fall into the hand of the provider and there's nothing the casino representative can do to make it quicker.

[juicer07]

Yeah the wait is agonizing because I nor the casino have control over it.

Provider issue is the worst when it comes to waiting time because casino doesn’t have any control over the deadline of their hold to your account. Usually it will take up to 3 months depending on the case since provider is very slow to process investigation.

You made the right choice to seek help for casino representatives so that they can escalate your issue to the provider. The casino online support typically will just send you generic reply compared when it was handle by the bitcointalk representative of rollbit.

I'll beg to differ on the point that it'll usually take up to three months as, AFAIK, mostly it doesn't take that long to clear, usually days if not weeks. And about the casino representative being able to help, I might be wrongly remembering this part, but AFAIK casino will not interfere with third party investigation. Yes, they can keep emailing the provider, but that's the extend of "expediting" it, the pace of the conclusion still ultimately fall into the hand of the provider and there's nothing the casino representative can do to make it quicker.

[Rollbit Razer]

Hi juicer07,

This one is pending a review by Evolution, which I can see you've already been informed about via our support.

Once their review is finished, you'll receive an update via the existing ticket!

Thanks for your patience in the meantime

- Razer

[juicer07]

Finally! Happy to hear from you @Rollbit Razer , Would you know how long these usually take? The last time I had a review from Evolution, it took about ~8 days.

Hi juicer07,

This one is pending a review by Evolution, which I can see you've already been informed about via our support.

Once their review is finished, you'll receive an update via the existing ticket!

Thanks for your patience in the meantime

- Razer

[holydarkness]

Finally! Happy to hear from you @Rollbit Razer , Would you know how long these usually take? The last time I had a review from Evolution, it took about ~8 days.

Hi juicer07,

This one is pending a review by Evolution, which I can see you've already been informed about via our support.

Once their review is finished, you'll receive an update via the existing ticket!

Thanks for your patience in the meantime

- Razer

Far as I know, and as I mentioned above, unfortunately casino [any casino, not just Rollbit] doesn't have control on how long it takes for an investigation by a provider to conclude. They're a third party independent to Rollbit [or other casinos] that Rollbit can't influence their queue and/or method. I'll advise some patience. It usually won't take months as previously mentioned.

[juicer07]

Thanks holydarkness. It's a hard wait.

Finally! Happy to hear from you @Rollbit Razer , Would you know how long these usually take? The last time I had a review from Evolution, it took about ~8 days.

Hi juicer07,

This one is pending a review by Evolution, which I can see you've already been informed about via our support.

Once their review is finished, you'll receive an update via the existing ticket!

Thanks for your patience in the meantime

- Razer

Far as I know, and as I mentioned above, unfortunately casino [any casino, not just Rollbit] doesn't have control on how long it takes for an investigation by a provider to conclude. They're a third party independent to Rollbit [or other casinos] that Rollbit can't influence their queue and/or method. I'll advise some patience. It usually won't take months as previously mentioned.

[juicer07]

Update as of 7/28/2024, still pending provider/evolution:

https://imgur.com/a/EiVEVDv

[juicer07]

Still pending as of 7/30/2024.

[juicer07]

Still pending with no update from provider as of 7/31/2024.

[logfiles]

Thanks holydarkness. It's a hard wait.

It surely sucks to wait
One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue.

[juicer07]

Yes the wait is agonizing. Been about a week now. Going to definitely put limits after this. Won't want to wait this long again.

Thanks holydarkness. It's a hard wait.

It surely sucks to wait
One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue.

[holydarkness]

Yes the wait is agonizing. Been about a week now. Going to definitely put limits after this. Won't want to wait this long again.

Thanks holydarkness. It's a hard wait.

It surely sucks to wait
One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue.

Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.

Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.

[ryzaadit]

-snip-

I been reading your thread.

Found out you not facing this problem by (Provider Check) the first time, can we ask what they're looking for? from your previous case. I mean, kinda curious cause my gambling activity on (Live-Casino). The beauty of live casinos should be no verification cause the result is being dealt with in real-time. Unless, they set up the wrong card like:the card it's 9 spades but it's getting integrated to 6 spade < usually they will check the ID Bet after so many report from the player. Meanwhile for other case like miss deal the card, they always solved those live either re scanned the card / just void the bets.

So, actually curious to see what they're looking for based on your previous case.

-snip-

Actually, there are some benefits from the casino while the withdraw on some hold. Some casino still don't have locked system while the withdraw try to be requested, user could be betting his money again because is to long waiting the withdraw in hold. In the end, user lose all his money.........

That's why, in gambling deposit & withdraw fast are quite important. We have somethings case like these happening in forum.....

[juicer07]

I do not know what they are looking for. It only came up AFTER my withdrawal request.

I agree that live casinos should be no verification because they DO deal with the issues in real time -- sometimes they even halt play to settle the issue first if there is a misdealt hand. In some cases they void bets too.

So I guess they're looking at the session as a whole I guess, but this is only my SECOND time dealing with a long provider check.

-snip-

I been reading your thread.

Found out you not facing this problem by (Provider Check) the first time, can we ask what they're looking for? from your previous case. I mean, kinda curious cause my gambling activity on (Live-Casino). The beauty of live casinos should be no verification cause the result is being dealt with in real-time. Unless, they set up the wrong card like:the card it's 9 spades but it's getting integrated to 6 spade < usually they will check the ID Bet after so many report from the player. Meanwhile for other case like miss deal the card, they always solved those live either re scanned the card / just void the bets.

So, actually curious to see what they're looking for based on your previous case.

-snip-

Actually, there are some benefits from the casino while the withdraw on some hold. Some casino still don't have locked system while the withdraw try to be requested, user could be betting his money again because is to long waiting the withdraw in hold. In the end, user lose all his money.........

That's why, in gambling deposit & withdraw fast are quite important. We have somethings case like these happening in forum.....

[juicer07]

Thanks @holydarkness. I will probably ledger my crypto after this and play with a smaller amount. Hope I get resolution of this provider check soon.

Yes the wait is agonizing. Been about a week now. Going to definitely put limits after this. Won't want to wait this long again.

Thanks holydarkness. It's a hard wait.

It surely sucks to wait
One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue.

Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.

Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.

[Rating Place]

Yes the wait is agonizing. Been about a week now. Going to definitely put limits after this. Won't want to wait this long again.

Thanks holydarkness. It's a hard wait.

It surely sucks to wait
One way of reducing that pain is to put in money you can take so long without so that in the event there is some verification that lasts days or weeks, you can wait it out. Given the reputation of Rollbit, I hope they help you out as soon as the game provider clears the issue.

Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.

Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.

There are a lot of professional sports gamblers or those that gamble for profit. Many sports gamblers move money from book to book daily to get a bet down because of a line difference. The blame is on the casino for these long delays.

[holydarkness]

Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.

Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.

There are a lot of professional sports gamblers or those that gamble for profit. Many sports gamblers move money from book to book daily to get a bet down because of a line difference. The blame is on the casino for these long delays.

The keyword here is to never gamble more than one can afford to lose [or being held]. If there are a lot of professional gamblers out there [and I believe there are] then congratulation for them, they live on a high thrill. The advise will still be the same though, never gamble more than what they can afford to lose. I believe they know and apply this principle, of which become part of their success.

Regarding who to blame on this, I'll leave that topic unaddressed.

[Rating Place]

Rest assured that once it's cleared by the provider, Rollbit will release the fund immediately. There is no reason or benefit for them to hold your fund further. All they do up to this point is complying to the security measure asked by their third party provider. But yes, limiting on the amount you use to bet will be a brilliant idea.

Remember that gambling is just for entertainment and never gamble more than you can afford to lose... or being held, on this case.

There are a lot of professional sports gamblers or those that gamble for profit. Many sports gamblers move money from book to book daily to get a bet down because of a line difference. The blame is on the casino for these long delays.

The keyword here is to never gamble more than one can afford to lose [or being held]. If there are a lot of professional gamblers out there [and I believe there are] then congratulation for them, they live on a high thrill. The advise will still be the same though, never gamble more than what they can afford to lose. I believe they know and apply this principle, of which become part of their success.

Regarding who to blame on this, I'll leave that topic unaddressed.

Sports gambling can be different than casino gambling. Sports gambling can be for profit, not thrill. If a player has $1000 at Rollbit, he can play at any book and at any line he wants by withdrawing from Rollbit immediately. It’s a totally different mindset than casino gambling. Better advice is to stay away from the casinos that have long delays.