Wolf.bet removes 950$ from my account and deleted all the betting history

[zendini]

What have happened
Today after i logged into account my balance went from 1300 to 350 and the betting history completely dissapeared.
After contacting with support i recieved a message that i had some rollback (whatfor?)
Here is chat with support https://imgur.com/a/Gqejfay
i was playing in this casino since 2022 and that what i recieved for loyalty
Also i had 2 coupons in game  worth 450$, they vanished aswell

[AbuBhakar]

The admin already explain that you need patience to determine what’s the reason for the rollback. Your chat was cut before the admin made a reply but he probably escalate to the admin for the real issue.

I guess they are the only one who can answer your issue while this case is not worthy of scam accusation since the admin is still looking on your case. Please update us the continuation of your discussion because that’s vital on your case. Be patient for a while, they might have some error with balance update.

[holydarkness]

The admin already explain that you need patience to determine what’s the reason for the rollback. Your chat was cut before the admin made a reply but he probably escalate to the admin for the real issue.

I guess they are the only one who can answer your issue while this case is not worthy of scam accusation since the admin is still looking on your case. Please update us the continuation of your discussion because that’s vital on your case. Be patient for a while, they might have some error with balance update.

Actually, the conversation was not cut mid-way before the support can made a reply. OP's image was a bit out of order. I tried to re-arrange them into one chronological order [minus the image of his betting history as it's too large to be uploaded to talkimg] and the conversation goes like this,





OP, as their support tell you to wait for up to 24 hours, I'll ask you to kindly be a bit patient and see if the situation resolves itself before tomorrow. If it doesn't, kindly let me know and I'll try to ping their representative here to look into your situation

[BitcoinGirl.Club]

From the screenshots, there are no date to see when was the conversation were held. You did not mention how long you waited to contact them too. If this is recent then you need to wait as they asked.

[WolfBet]

Dear Zendini,

The issue with the refund settlement arose on the side of our sportsbook provider. We have been working together with them to ensure that the transactions are fully processed and the funds are returned to your balance. You were informed both about the time needed to resolve the problem and its successful completion via our chat support. We apologize for any inconvenience caused, but the situation was not directly under our control and was dependent on our provider.

Best regards,
WOLFBET Team