Wolf.bet removes 950$ from my account and deleted all the betting history

What have happened
Today after i logged into account my balance went from 1300 to 350 and the betting history completely dissapeared.
After contacting with support i recieved a message that i had some rollback (whatfor?)
Here is chat with support https://imgur.com/a/Gqejfay
i was playing in this casino since 2022 and that what i recieved for loyalty
Also i had 2 coupons in game worth 450$, they vanished aswell

The admin already explain that you need patience to determine what’s the reason for the rollback. Your chat was cut before the admin made a reply but he probably escalate to the admin for the real issue.

I guess they are the only one who can answer your issue while this case is not worthy of scam accusation since the admin is still looking on your case. Please update us the continuation of your discussion because that’s vital on your case. Be patient for a while, they might have some error with balance update.

Quote from: AbuBhakar on July 26, 2024, 02:59:44 PM

Actually, the conversation was not cut mid-way before the support can made a reply. OP's image was a bit out of order. I tried to re-arrange them into one chronological order [minus the image of his betting history as it's too large to be uploaded to talkimg] and the conversation goes like this,

OP, as their support tell you to wait for up to 24 hours, I'll ask you to kindly be a bit patient and see if the situation resolves itself before tomorrow. If it doesn't, kindly let me know and I'll try to ping their representative here to look into your situation

From the screenshots, there are no date to see when was the conversation were held. You did not mention how long you waited to contact them too. If this is recent then you need to wait as they asked.

Dear Zendini,

The issue with the refund settlement arose on the side of our sportsbook provider. We have been working together with them to ensure that the transactions are fully processed and the funds are returned to your balance. You were informed both about the time needed to resolve the problem and its successful completion via our chat support. We apologize for any inconvenience caused, but the situation was not directly under our control and was dependent on our provider.

Best regards,
WOLFBET Team

Sorry, sorry, bumping an old thread. I somehow missed to update this one on timely manner and only noticed it now when I sweep through my list. Anyway, I need to dot the I's. Given last statement above by the rep that the refund settlement will take time to be resolved [about three months ago] and that OP will be informed upon completion, and given I can see that OP's last activity was in early October, with no further complaint on this thread about overdue settlement, I assume this one is cleared? Because otherwise, OP would logically bumped the thread [and I won't miss it, LOL]. OP?

Anyway, marking this as resolved for the time being unless and/or until OP claimed that it isn't.

Or perhaps WolfBet, you can help us with the conclusion of this case? Were OP got their fund back?

Quote from: holydarkness on November 02, 2024, 06:01:42 PM

i share your assumption, if there were still an issue, pretty sure @zendini would have said something. but he been offline since october 08.
its annoying once users get their issues resolved they vanish without updating the thread title or marking the case as resolved.

anyway, i notified WOLFBET about this, expect an update soon!

Quote from: holydarkness on November 02, 2024, 06:01:42 PM

Or perhaps WolfBet, you can help us with the conclusion of this case? Were OP got their fund back?

The issue has been resolved, and the user has withdrawn their funds.

Quote from: WolfBet on November 06, 2024, 06:36:02 PM

Quote from: holydarkness on November 02, 2024, 06:01:42 PM

Or perhaps WolfBet, you can help us with the conclusion of this case? Were OP got their fund back?

The issue has been resolved, and the user has withdrawn their funds.

Got it. Thank you for coming here and give us your clarification. Though I've previously marked it as resolved, I guess this stamped a "cleared" into the case and put a lid to it, seal it for good.

I think I could ask for a TXID to further validate the statement, you're free to give it if you want to, but IMO that's excessively redundant, given the OP's silence that --by itself-- is a confirmation enough.