Hi BitcoinTalk.
I'm an avid gambler and a frequent BitcoinTalk lurker. I've been crypto gambling since 2018 and I'm a seasoned degen vet. My first withdrawal attempt was on the 22nd when they locked my account and forced me to submit Basic +Advanced KYC to remove the withdrawal restriction. Which was submitted same day they asked, yet I have heard basically absolutely nothing.
Also please note every single dollar was won on either Crash or Dice, both BC Game Originals. We are not waiting on slot providers doing reviews here, this is something they could sit and look at for a few fuckin hours and realize it was fair bets.
My bets on Dice were 50/50 odds for 95% of the bets, and on Crash I never took less than a 2x. So to answer any conspiracies, no this money was not won because of attempting to exploit a wagering bonus system to capitalize on rewards or anything like that.
I'm known on Bustabit too for winning over $2.5-3mil over there over the past few years.
I flipped 30 ETH to 1225 after losing about $700k in deposits. So I'm net about $3.3mil here.
Over the past week I've been asking for updates on my case literally every single day sometimes multiple times a day and I'm either told to basically fuck off on livechat or msg my VIP host (who hasn't been on shift the past 3 days) for an update. I have received no REAL update as to their "investigation' at all.
And P.S BCGame: After we HOPEFULLY resolve everything (I am fully expecting to have to hire lawyers in Curacao to fight for this money at this point.) you should find a way to conduct your investigations without disabling a users withdrawals and making them feel like they did something wrong. Maybe a shadowban of some sort. Because I'm literally being treated like I am in the fucking Cartel and using drug money to win. At least that's how it feels.
Double P.S: You are becoming a very mainstream crypto gambling casino. You are not going to surpass those like Bustabit & Stake ETC if you treat your highrollers like this though. Withdrawals should be processed within 72 hours MAXIMUM if they're over a million dollars especially if it's on a fucking original gamemode you guys created that you can audit yourself very easily. I have SEVERAL friends that have made $3m+ withdrawals on Stake without needing any of this bullshit. And I myself can prove I withdrew $1.2m on Stake and then another $1m a few days later without ever even being asked for KYC!! Not only was I not asked for KYC... the withdrawals were processed within the fucking hour lmao!!! After never having made a 7figure withdrawal on their site before!!
I have screen recorded EVERY single aspect of my account NUMEROUS times including attached email/phone number/logged in devices/login history/have a 10min video of me going through every single fucking bet placed and all the withdrawals/deposits incase they decide to delete my account or say I did something wrong. I have screen recorded every single livechat I've done on their website and every single message with my VIP host too. I won't make these videos public unless I need to, but I'm really fucking hoping I won't even have to do that because that would be kinda insane lol.
Here's the context from my casinoguru scam report that will publicize on their website within a week if not resolved:
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My main issue is the basically ZERO communication as to what's going on. When you have millions of dollars at the casinos disposal and you KNOW you 100% did FAIR GAMING it feels like shit being treated like you did something wrong.
I was frequently gambling on BCGame. I had lost around 200 eth accumulatively before depositing another 30 ETH that I was able to turn to 1050 ETH via long grinding hours of Crash and Dice. At times I was up to $2mil, busting down to $800k-$900k (being down a MILLION dollars from ATH) having to grind back up. This was a super stressful session that by luck played off. 95% of my bets on dice were 50/50 odds using my own intuition of when to double, etc. Literally just flatbetting and then doubling or tripling on a large loss streak banking on the probability of the 50/50 odds evening out instead of martingaling and doubling each bet for a wipeout. And sometimes switching from roll over to roll under or vice versa if I felt like I was winning too much on one side. I originally turned this to about 580 ETH and attempted a withdrawal. They rejected the withdrawal, refunded to my balance, completely turned off my withdrawal/tipping perms, and stated via livechat I need to submit Basic and Advanced KYC. I submitted both of these documents which were verified within the same hour, and now I have been going back and fourth with their livechat/VIP host every 4-6 hours while they proxy me messages from their "core team". I have received basically no communication at all and it's literally disgusting me. And then the only communication I get from the core team is accusing me of doing something wrong, which I literally knew would happen. Winning a big amount like this the Casino will do everything in their power to try and find one tiny issue as to why they shouldn't give you your winnings. I will attach a video of all of my livechat and VIP host conversations. It is incredibly worrying and stressful knowing this much money is at the hands of people who don't want to pay what's rightfully mine.
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NOTE: The current balance (and it will stay this balance..) is exactly 1225 ETH.
Any help getting a BCGame Exec's attention on this would be greatly appreciated. I tried msging an Admin on Telegram and he told me "cant help contact livechat" and went ghost lol. That's as far as I've gotten.
I'm also aware there is a giant chance the Casino is doing this wait to see if I lose all of the money. Considering it was won on ORIGINALS they can QUICKLY AUDIT and do not need a week to audit. And if anything shouldn't they prioritize the absolute shit out of getting a highroller back on track?
?? That's where most of their money comes from..
EDIT!! PROOF OF (ATTEMPTED) COORDINATION WITH SUPPORT AND EVERY SINGLE BET PLACED HERE! https://www.youtube.com/watch?v=Q1uPgQyCT_UEDIT 2: HERE IS THE RETARDED SHIT THEY MESSAGED ME TODAY:
"According to the Terms of Service:
2.1.13. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Players device properties, detection of geo-location and IP masking, transactions and blockchain analysis;
All players must comply, and once a bet is placed, it signifies agreement to the terms.
Regarding the issue with your account, I've negotiated for you and we can refund your first deposit amount."
My response is:
1. I'm not leaving without my $4mil because I rightfully won it without violating any of your ToS that I went over numerous times you weirdos.
2. I never played in a restricted region, i am a Canadian citizen that was playing while visiting Norway which are both unrestricted regions on your website.
3. I never automated anything or made "fraudulent transactions" or any of the shit you thieves are saying I did.
4. The fact that you are even offering to reimburse me my "first deposit" leaving me with $600k in lost deposits (I hadn't made a SINGLE withdrawal on this account until now) after I won $4mil without breaking a single rule is absolutely fucking hilarous to begin with.
