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Author Topic: 💎 The Change Ltd automatic Cryptocurrency Exchange | Official company  (Read 3142 times)
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January 28, 2026, 08:08:48 PM
 #241

🔹 Launch of the AML verification service
Can you elaborate on what exactly you mean when you say "launch AML verification service"?
Does this mean that the user will be able to check the AML directly on your site, and depending on the results, can continue with the exchange process or not? If your AML verification shows a low AML score, will this guarantee a safe swap without the risk of KYC requirements or freezing funds?

 
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The Change Ltd (OP)
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February 05, 2026, 01:32:46 PM
 #242

🔹 Launch of the AML verification service
Can you elaborate on what exactly you mean when you say "launch AML verification service"?
Does this mean that the user will be able to check the AML directly on your site, and depending on the results, can continue with the exchange process or not? If your AML verification shows a low AML score, will this guarantee a safe swap without the risk of KYC requirements or freezing funds?

Good afternoon,

Yes, the user will be able to check their cryptocurrency across 26 blockchains directly on our platform. At the moment, none of the popular platforms for regular users offer support for such a wide range of blockchains.

At the same time, a low-risk result does not provide a 100% guarantee that an exchange will not be suspended. As a financial company, we are required to comply with applicable legislation and apply a combined risk profile based on multiple factors, not solely on the AML check result.

However, a strong AML report significantly reduces the risk of blocking or suspension.

Kind regards,
The Change Team

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February 05, 2026, 01:33:33 PM
 #243

January with The Change: Monthly results

This month, we’ve achieved some great milestones:

🔹 Completed 10 931 orders — that’s one every 4 minutes on average!
🔹 Reached a monthly volume of $14 202 800
🔹 We have updated the design of many elements

It has been an extremely busy month — in the new one, we plan to delight you with an update to the user profile design.

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

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February 05, 2026, 08:27:30 PM
 #244

Yes, the user will be able to check their cryptocurrency across 26 blockchains directly on our platform. At the moment, none of the popular platforms for regular users offer support for such a wide range of blockchains.

At the same time, a low-risk result does not provide a 100% guarantee that an exchange will not be suspended. As a financial company, we are required to comply with applicable legislation and apply a combined risk profile based on multiple factors, not solely on the AML check result.

However, a strong AML report significantly reduces the risk of blocking or suspension.
So, regardless of the AML result, the risk of taking user funds still exists. It sounds like a waste of time, but ok, it's not your fault, but the desperate AML procedures.
Is the AML check done before any transaction or during order execution?
Have you tried to talk to your partners about this issue and, for example, to automatically accept everything below a certain percentage of the risk score because it comes from a verified partner, your platform

 
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February 11, 2026, 01:02:10 PM
 #245

Yes, the user will be able to check their cryptocurrency across 26 blockchains directly on our platform. At the moment, none of the popular platforms for regular users offer support for such a wide range of blockchains.

At the same time, a low-risk result does not provide a 100% guarantee that an exchange will not be suspended. As a financial company, we are required to comply with applicable legislation and apply a combined risk profile based on multiple factors, not solely on the AML check result.

However, a strong AML report significantly reduces the risk of blocking or suspension.
So, regardless of the AML result, the risk of taking user funds still exists. It sounds like a waste of time, but ok, it's not your fault, but the desperate AML procedures.
Is the AML check done before any transaction or during order execution?
Have you tried to talk to your partners about this issue and, for example, to automatically accept everything below a certain percentage of the risk score because it comes from a verified partner, your platform

Good afternoon.

The wording regarding the alleged seizure of user funds is incorrect. If a user’s funds are flagged as high risk based on the AML check, an additional verification is initiated. If the user successfully passes this verification and confirms the legal origin of the funds, the transaction will either be returned or processed accordingly.

If the legal origin of the funds is not confirmed, further actions are carried out strictly in accordance with applicable laws and suspicious transaction reporting requirements. In all cases, neither the exchange service nor the exchange itself appropriates user funds or uses them for its own purposes.

At this moment, we have agreed with KuCoin on the possibility of checking client wallets before an order is created. This functionality has already been implemented on our website. However, this is a temporary measure, and we plan to discontinue it in the future.

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March 30, 2026, 09:42:23 AM
 #246

The Change platform update — The service is getting even better!

We are pleased to announce that Heleket has been successfully integrated into our service

What's new:

🔹 Integration with Heleket — a crypto payment gateway for businesses
🔹 More convenient and rapid processing of orders
🔹 Support for a wider range of cryptocurrencies

Transaction processing is now even more convenient and reliable, and users have access to even more features for working with cryptocurrency.

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

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April 02, 2026, 03:13:04 PM
Merited by hugeblack (2)
 #247

The Change breaks records

For the first time, we surpassed the $15 million mark in monthly volume in less than 30 days, and the number of orders for the month exceeded 20,000.

✨ You can always view the project's current statistics and the latest orders on the statistics (https://thechange.ltd/statistics) page.

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

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April 05, 2026, 08:19:39 AM
 #248

Easter Holidays with The Change

Zero-fee exchanges in all directions — only until 00:00 on April 6

The perfect time to convert your assets on the best terms — don’t miss your chance, time is running out!

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

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May 15, 2026, 12:46:37 PM
 #249

 The Change — platform updates!

We are pleased to announce that we have completed the redesign of the Personal Account and the coin selector.

Next on our agenda:

🔹 Redesign of the legal pages
🔹 Update of the statistics pages
🔹 Addition of a feature to select an exchange provider
✏️ Let us know what you think of the new design! Your feedback is important to us!

🖥  The Change | Telegram (https://t.me/TheChange_Intl) | Chat (https://t.me/thechange_chat) | Instagram (https://www.instagram.com/thechange_ltd/) | tc.ltd (https://tc.ltd/)

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August 13, 2026, 12:04:32 PM
 #250

I just noticed that you are one of only a few exchanges listed on Bestchange that have negative feedback. I must say an unexpected situation (not by TheChange, but from BC).

Otherwise, why did you first promise a refund to this user, only to later change the requirements?
Also, what exactly do you need proof of address for?

https://www.bestchange.com/thechange-exchanger.html?review=3952623

 
 b1exch.to 
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August 14, 2026, 12:21:59 PM
 #251

Hello,

It is normal for a service processing a significant number of transactions to receive occasional negative reviews. The Change has completed more than 119,000 exchanges, and a small number of complaints should be considered in the context of that overall transaction volume.

Regarding the case you referenced, a trainee support agent initially provided incorrect information by stating that a refund would be possible before the required compliance review had been completed. We acknowledge that this communication was mistaken. However, an incorrect statement by a support agent cannot override the Terms of Service, AML requirements, or the final decision of the Compliance Team, and therefore does not itself create an unconditional right to a refund.

The requested address verification was intended to confirm that the customer controlled the cryptocurrency addresses involved in the transaction. Our rules require users to conduct exchanges using their own funds and wallets under their control, rather than funds or wallets belonging to third parties.

This verification is a standard security and compliance measure intended to establish the relationship between the customer, the source of the funds, and the addresses used in the transaction.

Best regards,
The Change Team

I just noticed that you are one of only a few exchanges listed on Bestchange that have negative feedback. I must say an unexpected situation (not by TheChange, but from BC).

Otherwise, why did you first promise a refund to this user, only to later change the requirements?
Also, what exactly do you need proof of address for?

https://www.bestchange.com/thechange-exchanger.html?review=3952623

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August 19, 2026, 06:45:01 PM
 #252

Hello,

It is normal for a service processing a significant number of transactions to receive occasional negative reviews. The Change has completed more than 119,000 exchanges, and a small number of complaints should be considered in the context of that overall transaction volume.

Regarding the case you referenced, a trainee support agent initially provided incorrect information by stating that a refund would be possible before the required compliance review had been completed. We acknowledge that this communication was mistaken. However, an incorrect statement by a support agent cannot override the Terms of Service, AML requirements, or the final decision of the Compliance Team, and therefore does not itself create an unconditional right to a refund.

The requested address verification was intended to confirm that the customer controlled the cryptocurrency addresses involved in the transaction. Our rules require users to conduct exchanges using their own funds and wallets under their control, rather than funds or wallets belonging to third parties.

This verification is a standard security and compliance measure intended to establish the relationship between the customer, the source of the funds, and the addresses used in the transaction.
So, as far as I can see in this case, you decided not to say anything publicly anymore, while the user complains that you completely cut off communication.
What is happening here? Maybe you don't like that I'm asking publicly, but everyone should be warned about the potential risks here and the way to resolve such disputes.

As far as I can see, you are now also disabled on Bestchange from monitoring. I assume because of this case. I wonder if it's worth it

 
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