sportsbet.io not replying to emails

[fsl044]

Hi,
My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

[BitcoinGirl.Club]

Hi,
My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

When did you emailed them? They take around 24 hours to response email. You should be receiving an acknowledge email from them when you write to their support.

[PX-Z]

It should be automated after the time restrictions. When did this happen and when did you email them, if this were just today (Saturday) then i guess support don't operate weekends or just have limited time for operation on weekends, idk.

Try to post on their ANN thread here https://bitcointalk.org/index.php?topic=1458034.21740

[fsl044]

They are active but not replying i asked my cousin to email them and they replied to him but not replying to me, i emailed them multiple times today

[jeremypwr]

My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

They are active but not replying i asked my cousin to email them and they replied to him but not replying to me, i emailed them multiple times today

Hello fsl044,

Just so you are aware, sending multiple emails isn't going to speed up the process in hopes of a quicker resolution.
I'm not sure what your cousin has to do with anything (not yet, at least) but you will get a reply.
Kindly shoot me a PM if you have any other questions or concerns.

Thank you for your patience,

jeremypwr
Sportsbet.io

[holydarkness]

They are active but not replying i asked my cousin to email them and they replied to him but not replying to me, i emailed them multiple times today

For this matter, perhaps he got a reply because his email is pretty basic and didn't require a thorough investigation and study prior to compose a reply. Yours, might require the composer to made inquiry to the security department to see you self-restriction, your gambling habit, and other things.

[Adbitco]

Hi,
My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

I still did not get a any cogent reason for the account disablement because if there were any offense they could had stated it for you to know, sportbet.io has proven to be one the trusted and reliable site out there although had never been that active using their site but has seen lot of good report and feedback on this forum and they have less scam accusations over here from my knowledge so far. Maybe you might have misused some of their features or Violates their rules.

[fsl044]

Hi,
My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

I still did not get a any cogent reason for the account disablement because if there were any offense they could had stated it for you to know, sportbet.io has proven to be one the trusted and reliable site out there although had never been that active using their site but has seen lot of good report and feedback on this forum and they have less scam accusations over here from my knowledge so far. Maybe you might have misused some of their features or Violates their rules.

i know they are trusted that's why i am using them for 4-5 years

[fsl044]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

[PX-Z]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

I suggest you to wait until a proper/solution reply from their team. Probably they are having technical difficulty resolving your issue.

I'm not sure what your cousin has to do with anything (not yet, at least) but you will get a reply.

Probably to check if sportsbet.io support replies to others except to OP.

[yahoo62278]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

Is the issue you just want to gamble? If they are not replying as quickly as you want to reopen your account, you can play elsewhere until they respond. Otherwise, be patient and give people time to look at your case. You are probably not the only person they have to respond to and who knows how many support agents they have.

Jeremy or someone on the site will reply.

[holydarkness]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

It's been less than 24 hours since their rep reached you, I'll suggest you to exercise some patience. If by 48 hours and we still haven't heard anything from them, I'll try to reach Jeremy [the one above who ask you to PM him] and see what causes the delay. But rest assured that if you do nothing wrong [with one of it is signs of gambling problem that casinos are forced to take matters into their own hand due to the responsible gambling policy] all will be good.

[AHOYBRAUSE]

Hi,
My account was disabled for 24 hours cool off period, my 24 hours are completed and i have email them multiple time but they are not replying, i am member of their website for 4-5 years and lost thousand of dollars there, even $10,000 last month, so is this a joke that they don't even bother to reply to such active members, if they are not replying to email then how i am suppose to contact them,

I still did not get a any cogent reason for the account disablement because if there were any offense they could had stated it for you to know, sportbet.io has proven to be one the trusted and reliable site out there although had never been that active using their site but has seen lot of good report and feedback on this forum and they have less scam accusations over here from my knowledge so far. Maybe you might have misused some of their features or Violates their rules.

Man, you didn't even read what OP wrote apparently. He self excluded for 24 hours (cool down period) and he says that these 24 hours are over and he still can't access his account. That's all.
Why you would make it an issue about his account or TOS violations is not understandable.

Normally the support on sp.io is very fast and responsive. The fact that OP sent several emails might have not been a good idea since with every new message you basically get to the back of the waiting line.

[Shishir99]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

I would like to suggest you wait a little more. If you send a private message and the person is not online, you cannot expect a reply from them. Sportsbet is one of the reputed casinos available on the market. Different teams may handle different kinds of emails. For example, if you send them an email that is KYC-related, I guess a different person will handle that. I know this fact because I often see one casino support forward a customer to another support member.

Since you already sent a private message to Jeremypwr, you should wait for him to come back to you. Even if he does not respond to your private message, he will write here in this thread so everyone can know what is going on. BTW, Not sure why this is in the scam accusation board. I don't see any scam here.

[fsl044]

Still no reply, even someone from sportsbet messaged me here and after giving my username he is even not replying, is this a joke

I would like to suggest you wait a little more. If you send a private message and the person is not online, you cannot expect a reply from them. Sportsbet is one of the reputed casinos available on the market. Different teams may handle different kinds of emails. For example, if you send them an email that is KYC-related, I guess a different person will handle that. I know this fact because I often see one casino support forward a customer to another support member.

Since you already sent a private message to Jeremypwr, you should wait for him to come back to you. Even if he does not respond to your private message, he will write here in this thread so everyone can know what is going on. BTW, Not sure why this is in the scam accusation board. I don't see any scam here.

I am sorry i search on google and this is where i came, I know they are 100% not a scam because i am using them for over 5 years now but it's sad that they treat old active member who lost thousands on their website like that, I always got reply within 30 minutes but now it's been 2 days

[BitcoinGirl.Club]

@fsl044, user jeremypwr already asked to you PM him. Did you PM yet?

[fsl044]

@fsl044, user jeremypwr already asked to you PM him. Did you PM yet?

Yes i did, he said thank you and after that no reply yet

[jeremypwr]

Hey guys,

I replied to fsl044 in literally less than 1 hour after his post.
We are currently looking into this matter as we speak.

Thank you!

jeremypwr
Sportsbet.io

[AHOYBRAUSE]

Hey guys,

I replied to fsl044 in literally less than 1 hour after his post.
We are currently looking into this matter as we speak.

Thank you!

jeremypwr
Sportsbet.io

Unfortunately some people don't have patience and in this case he seems not really appreciative of that fact that you even messaged him and trying to help.
Some people really expect answers within 5 minutes, but that's not how this works.
Hopefully this gets resolved soon!

[acroman08]

@fsl044, user jeremypwr already asked to you PM him. Did you PM yet?

Yes i did, he said thank you and after that no reply yet

you should have some patience, jeremypwr isn't always online in the forum so it's understandable that he wouldn't be able to reply instantly, also, the guy said he replied to you less than an hour after your post. Anyway, I hope you get your issue resolved soon but if you ask me(and no offense), judging alone from this thread it seems like you need more time to cool off.