Rollbit Banned My Account for "Ban Evasion" – Seeking Fair Resolution for Funds

[XBT6K]

Hi everyone,

I wanted to share an experience I’ve had with Rollbit to see if anyone has advice or has faced something similar.

Background and Initial KYC Attempt
A couple of months ago, an underage or US (cannot remember exactly, we're online buddies - just bottom line he couldn't verify) friend of mine had funds locked in their Rollbit account. I know this wasn’t ideal, but in good faith, I decided to try to help him by completing the KYC on his behalf, hoping to help him access his funds and close the account. To be clear, there was no fraudulent intent or involvement in anything suspicious like money laundering—just me trying to help a friend in a bit of a predicament.

Rollbit’s team, including a representative named Razer, quickly recognised that the KYC was not from the account owner. The KYC was rejected, and they specifically requested that the account holder themselves complete the KYC to proceed (https://imgur.com/a/Y0xJ1OH). This step clearly shows that Rollbit acknowledged the account did not belong to me, and it ended up working out – my friend was able to withdraw his funds, and the account was then closed.

Creation of My Own Rollbit Account and Subsequent Ban
Fast forward, I to play on my own Rollbit account, made a $1,2000 deposit (the account was registered since  Nov 2023 but I had no activity), and completed KYC under my name, thinking everything was straightforward. However, shortly after, I was hit with a ban for "ban evasion." Along with the ban, Rollbit seized $1,200 of my funds. I reached out to explain the situation, but they maintained the ban and refused to release the funds. (https://imgur.com/a/F5JreBb)

I completely understand that attempting to KYC on behalf of someone else is against policy, and I’ve acknowledged that to Rollbit. But given that my KYC attempt for my friend was rejected, and they explicitly acknowledged that I was not the account owner, it’s clear there was never an attempt to create or control a secondary account. I believe the fact that Rollbit treated the accounts as separate during this process underscores that they were indeed independent accounts.

While I understand the ban may still apply, I feel that seizing my funds doesn’t align with the actual events and circumstances. It seems a bit extreme, especially when there was no intention to deceive, and Rollbit’s own actions demonstrated their awareness of the account separation.

Acknowledgement of Rollbit’s Right to Seize Funds for Ban Evasion
I acknowledge that, according to Clause 4.2 of the Terms of Service, Rollbit may restrict accounts and withhold funds if multiple accounts or “ban evasion” are detected. Additionally, Clause 5.1 allows Rollbit to withhold funds if it suspects an account is being used improperly or for a third party’s benefit.

However, in my case:
Initial KYC Separation: When I attempted KYC for my friend’s account, my submission was rejected, and Rollbit’s team, including Razer, explicitly acknowledged that I was not the account holder. This recognition and subsequent rejection demonstrate that my personal account was separate and independently verified.
No Deceptive Intent: My personal account was funded and verified without any intent to evade previous bans or to deceive, as Rollbit’s own verification process demonstrated.

Request for Fund Withdrawal Based on Terms and Account Separation
With this context in mind, and in light of Clause 5.3, which states, “If we close Your Rollbit Account, and believe […] that any portion or all of the remaining balance is due to You, we will inform You of the available means to withdraw that remaining balance,” I respectfully request that my remaining funds be withdrawn. I believe this clause applies here, given the account’s independent verification and clear separation.

Account Details (usernamed, wagered etc): https://imgur.com/a/Zv6lXBn

EDIT: I fully recognise that I should never have taken that action, and I deeply regret it. My only intention was to support my friend, but it was the wrong approach. The bottom line here is that it didn’t work—Rollbit themselves confirmed I was not the account owner and denied my KYC. However, now, when it seems convenient for them, they’re claiming I am the owner of my friend’s account, despite their previous stance.

At this point, I just want my deposit back, and I’ll be gone from the site.

[Botnake]

Ask them where in the list of the TOS you’ve violated.
https://rollbit.com/terms-and-conditions

You admitted of ban evasion as you are trying to use your KYC documents for another account that was closed. Rollbit allowed your friend's account to withdraw funds, even though Rollbit didn’t recognize the submitted documents as belonging to that account. They were pretty lenient about that.

But then you chose to create an account that belonged to you afterward, which led the system to flag it for ban evasion. Why? Because your documents and information were already recorded in their system. So, you acknowledge that your account should be closed, but now you’re questioning whether the casino has the right to seize your funds, which have a significant balance.

I suggest you communicate with them in a well-mannered way and ask everything you need to know, particularly about the violation you made. Request them to point out the specific terms you violated that led to your balance being seized. The screenshot you posted is just a small piece of evidence, and it’s understandable to be frustrated that you’re not getting what you want, but please be patient in this matter so you can resolve your case.

As you can see in the LIST] Scam Accusation Cases Against Betting Platform on The Forum, there are many cases that Rollbit has resolved, so I believe you have a chance to get yours sorted out as well.

[acroman08]

don't get me wrong I am not saying that you are lying but is there any chance you can show a screenshot of your deposit to their casino just to be sure that you actually deposited anything in their casino?

not trying to be rude but I'm curious, what made you think that you and the casino were fine after you tried to deceive them? To be honest I am surprised that they even allowed your friend to withdraw after the stunt the two fo you pulled.

[XBT6K]

Ask them where in the list of the TOS you’ve violated.
https://rollbit.com/terms-and-conditions

You admitted of ban evasion as you are trying to use your KYC documents for another account that was closed. Rollbit allowed your friend's account to withdraw funds, even though Rollbit didn’t recognize the submitted documents as belonging to that account. They were pretty lenient about that.

But then you chose to create an account that belonged to you afterward, which led the system to flag it for ban evasion. Why? Because your documents and information were already recorded in their system. So, you acknowledge that your account should be closed, but now you’re questioning whether the casino has the right to seize your funds, which have a significant balance.

I suggest you communicate with them in a well-mannered way and ask everything you need to know, particularly about the violation you made. Request them to point out the specific terms you violated that led to your balance being seized. The screenshot you posted is just a small piece of evidence, and it’s understandable to be frustrated that you’re not getting what you want, but please be patient in this matter so you can resolve your case.

As you can see in the LIST] Scam Accusation Cases Against Betting Platform on The Forum, there are many cases that Rollbit has resolved, so I believe you have a chance to get yours sorted out as well.

I've formally emailed them as Live Chat is an utter joke. I've mentioned the TOS in this part of my email:

''Acknowledgement of Rollbit’s Right to Seize Funds for Ban Evasion
I acknowledge that, according to Clause 4.2 of the Terms of Service, Rollbit may restrict accounts and withhold funds if multiple accounts or “ban evasion” are detected. Additionally, Clause 5.1 allows Rollbit to withhold funds if it suspects an account is being used improperly or for a third party’s benefit.

However, in my case:
Initial KYC Separation: When I attempted KYC for my friend’s account, my submission was rejected, and Rollbit’s team, including Razer, explicitly acknowledged that I was not the account holder. This recognition and subsequent rejection demonstrate that my personal account was separate and independently verified.
No Deceptive Intent: My personal account was funded and verified without any intent to evade previous bans or to deceive, as Rollbit’s own verification process demonstrated.

Request for Fund Withdrawal Based on Terms and Account Separation
With this context in mind, and in light of Clause 5.3, which states, “If we close Your Rollbit Account, and believe […] that any portion or all of the remaining balance is due to You, we will inform You of the available means to withdraw that remaining balance,” I respectfully request that my remaining funds be withdrawn. I believe this clause applies here, given the account’s independent verification and clear separation.''

Hopefully all is resolved, I fully understand if they don't want my business but seizing my funds I think is harsh. In the end I'm pretty sure my buddy just submitted his documents and he was banned for being a US citizen (maybe wasn't because of underage- honestly can't remember, he's a long time online buddy) but funds were allowed to be withdrawn.

don't get me wrong I am not saying that you are lying but is there any chance you can show a screenshot of your deposit to their casino just to be sure that you actually deposited anything in their casino?

not trying to be rude but I'm curious, what made you think that you and the casino were fine after you tried to deceive them? To be honest I am surprised that they even allowed your friend to withdraw after the stunt the two fo you pulled.

Here's the TXID for my withdraw from Stake to Rollbit: https://etherscan.io/tx/0x13cba731694deb7167bfd708978c81b00df0cd2d4b87e642887868d5c6356483

[holydarkness]

Hi everyone,

I wanted to share an experience I’ve had with Rollbit to see if anyone has advice or has faced something similar.

Background and Initial KYC Attempt
A couple of months ago, [...], and it ended up working out – my friend was able to withdraw his funds, and the account was then closed.

Creation of My Own Rollbit Account and Subsequent Ban
Fast forward, I decided to create my own Rollbit account, made a $1,2000 deposit, and completed KYC under my name,
Account Details (usernamed, wagered etc): https://imgur.com/a/Zv6lXBn

[Snipping without changing the context, simply to highlight the discrepancies]

You might want to fix your narrative? A couple of months ago, your friend [not to mention you're trying to help underage or someone with US-resident status, which a whole other red flag] had a situation with Rollbit, you help them, failed, then Rollbit made an exception to that account, then fast forward, you create your own account?

And from your own evidence, your account is about one year old.

[XBT6K]

Hi everyone,

I wanted to share an experience I’ve had with Rollbit to see if anyone has advice or has faced something similar.

Background and Initial KYC Attempt
A couple of months ago, [...], and it ended up working out – my friend was able to withdraw his funds, and the account was then closed.

Creation of My Own Rollbit Account and Subsequent Ban
Fast forward, I decided to create my own Rollbit account, made a $1,2000 deposit, and completed KYC under my name,
Account Details (usernamed, wagered etc): https://imgur.com/a/Zv6lXBn

[Snipping without changing the context, simply to highlight the discrepancies]

You might want to fix your narrative? A couple of months ago, your friend [not to mention you're trying to help underage or someone with US-resident status, which a whole other red flag] had a situation with Rollbit, you help them, failed, then Rollbit made an exception to that account, then fast forward, you create your own account?

And from your own evidence, your account is about one year old.

https://talkimg.com/images/2024/10/26/K3jdg.png

Thanks for pointing that out. You’re correct – I created my Rollbit account about a year ago, but I hadn't used it. My first actual deposit and session only started last night with $30 wagered (txid: https://etherscan.io/tx/0x13cba731694deb7167bfd708978c81b00df0cd2d4b87e642887868d5c6356483 )

As for helping my friend, that was entirely in good faith, and my only aim was to support them through their situation. My own activity on Rollbit didn’t start until recently. I can see how the timing might look connected, but in reality, my involvement in their case didn’t lead to me actively using my own account until now

Would just also like to note- I voluntarily completed the KYC. My account had not been flagged. I think it would be stupid for me to voluntarily KYC if I was trying to evade.

This clarifies your position and addresses the situation without letting any confusion linger. Let me know if there’s anything else you’d like to add.

[Hhampuz]

How is it even possible that you say there was no deceptive intent when YOU said you tried to help someone underage to gamble by submitting your documents on their account? That is incredibly deceptive, not to mention borderline (or actually) illegal.

[XBT6K]

How is it even possible that you say there was no deceptive intent when YOU said you tried to help someone underage to gamble by submitting your documents on their account? That is incredibly deceptive, not to mention borderline (or actually) illegal.

I completely acknowledge that it was a poor decision, and I regret my actions in trying to help my friend that way. It was wrong, and ultimately, it didn’t work – Rollbit identified that I wasn’t the account owner and stated so themselves. And FYI, this was to facilitate a withdrawal rather than enabling gambling (not that it matters)

Now, regarding the current issue, I’m struggling to understand why they’re reversing their stance- they rejected the KYC on my buddy's account & stated I wasn't the owner...now I am when it suits them? It feels inconsistent, especially when they previously recognised my separate account status. Could we address this current matter based on their original conclusion?

[holydarkness]

So, here's the narrative so far,

You created an account approximately one year ago, but mistakenly wrote here that you decided to create an account after an accident with an underage player. Amuse me, how exactly can you mistakenly wrote you decided to create an account that you already have? I mean, it's a very distint thing, to decide to create an account and to reactivate an account. So...?

And to be clear while intentionally beating the dead horse [as Hhampuz has nicely covered it], facilitating an underage for activities that's meant to be for adult is not good intention at all.

[XBT6K]

So, here's the narrative so far,

You created an account approximately one year ago, but mistakenly wrote here that you decided to create an account after an accident with an underage player. Amuse me, how exactly can you mistakenly wrote you decided to create an account that you already have? I mean, it's a very distint thing, to decide to create an account and to reactivate an account. So...?

And to be clear while intentionally beating the dead horse [as Hhampuz has nicely covered it], facilitating an underage for activities that's meant to be for adult is not good intention at all.

It seems like this detail is being read into a bit too much. My account activity had been 0 until last night, so the timing of its creation doesn’t have much bearing..I'll make an edit for you. I'm not sure what you're implying. I invite Rollbit to check the IP from November 2023, it will show it matches my current hometown login.

I fully recognise that I should never have taken that action, and I deeply regret it. My only intention was to support my friend, but it was the wrong approach.The bottom line here is that it didn’t work—Rollbit themselves confirmed I was not the account owner and denied my KYC. However, now, when it seems convenient for them, they’re claiming I am the owner of my friend’s account, despite their previous stance. I'm eager to know your opinion on that

[holydarkness]

So, here's the narrative so far,

You created an account approximately one year ago, but mistakenly wrote here that you decided to create an account after an accident with an underage player. Amuse me, how exactly can you mistakenly wrote you decided to create an account that you already have? I mean, it's a very distint thing, to decide to create an account and to reactivate an account. So...?

And to be clear while intentionally beating the dead horse [as Hhampuz has nicely covered it], facilitating an underage for activities that's meant to be for adult is not good intention at all.

It seems like this detail is being read into a bit too much. My account activity had been 0 until last night, so the timing of its creation doesn’t have much bearing..I'll make an edit for you. I'm not sure what you're implying. I invite Rollbit to check the IP from November 2023, it will show it matches my current hometown login.

I fully recognise that I should never have taken that action, and I deeply regret it. My only intention was to support my friend, but it was the wrong approach.The bottom line here is that it didn’t work—Rollbit themselves confirmed I was not the account owner and denied my KYC. However, now, when it seems convenient for them, they’re claiming I am the owner of my friend’s account, despite their previous stance. I'm eager to know your opinion on that

The details is being read into so much [not a bit too much, just the exact amount needed] because we want to know the sincerity of your narrative, that you only have one [dormant] account, that the identity being used to verify both that underage account and this account is indeed yours and not some bought KYC, this is not the case of account farming and selling, and all.

Help me understand the logical reason why you created an account about one year ago, leave it literally untouched, you just signed up and then leave it alone, and then [this is where the thing became rather frown-inducing] you choose to play and verify after a very serious situation of falsifying KYC where your ID is being involved?

To make it simple, I am giving you a benefit of doubts here, I want to know the motive why you choose to finally play now? After the incident, not before. And why you created an account then leave it untouched.

Help me understand this, and I'll try to reach Razer to understand things from Rollbit's side.

[XBT6K]

So, here's the narrative so far,

You created an account approximately one year ago, but mistakenly wrote here that you decided to create an account after an accident with an underage player. Amuse me, how exactly can you mistakenly wrote you decided to create an account that you already have? I mean, it's a very distint thing, to decide to create an account and to reactivate an account. So...?

And to be clear while intentionally beating the dead horse [as Hhampuz has nicely covered it], facilitating an underage for activities that's meant to be for adult is not good intention at all.

It seems like this detail is being read into a bit too much. My account activity had been 0 until last night, so the timing of its creation doesn’t have much bearing..I'll make an edit for you. I'm not sure what you're implying. I invite Rollbit to check the IP from November 2023, it will show it matches my current hometown login.

I fully recognise that I should never have taken that action, and I deeply regret it. My only intention was to support my friend, but it was the wrong approach.The bottom line here is that it didn’t work—Rollbit themselves confirmed I was not the account owner and denied my KYC. However, now, when it seems convenient for them, they’re claiming I am the owner of my friend’s account, despite their previous stance. I'm eager to know your opinion on that

The details is being read into so much [not a bit too much, just the exact amount needed] because we want to know the sincerity of your narrative, that you only have one [dormant] account, that the identity being used to verify both that underage account and this account is indeed yours and not some bought KYC, this is not the case of account farming and selling, and all.

Help me understand the logical reason why you created an account about one year ago, leave it literally untouched, you just signed up and then leave it alone, and then [this is where the thing became rather frown-inducing] you choose to play and verify after a very serious situation of falsifying KYC where your ID is being involved?

To make it simple, I am giving you a benefit of doubts here, I want to know the motive why you choose to finally play now? After the incident, not before. And why you created an account then leave it untouched.

Help me understand this, and I'll try to reach Razer to understand things from Rollbit's side.

Here’s a thoughtful response that addresses the concerns and clarifies your situation:

I understand that you’re looking for clarity on this, and I’m happy to provide more context.

When I initially created the account, it was purely out of interest in checking out the platform, but I didn’t engage in any gaming or betting activity at the time—just left it idle (you'll see below actually it was also around the same time I signed up to Stake too- was checking out a variety of crypto casinos), as I wasn’t actively using it. Last night, I decided to start playing (because of an annoyance I had with Stake- you can even see the TXID where I sent it from Stake -> Rollbit), which happened after the unrelated underage account incident. Since I never actually verified my buddy's account, I was under the impression I could verify my own without any issues. Before I'm accused of moving from Stake to Rollbit in an attempt to 'farm' or whatever- trust me I'm a bookies best friend. Stake PNL: https://imgur.com/a/7pc5b33 & my Stake account is in good standing

My focus has always been on maintaining my own account’s integrity and complying fully with Rollbit’s guidelines, which is why I VOLUNTARILY offered my KYC verification- this was not system triggered or mandatory. I have no connection to any bought KYC or account farming - I invite Rollbit to dig into the login logs etc you have my absolute word on that. In addition, XBT6K is the username I've used on several other platforms- including Steam (https://steamcommunity.com/id/XBT6K/), Stake - username change not possible on stake too (https://stake.com/?name=XBT6K) & Discord (https://imgur.com/a/ltKds76)

If it helps clear things up, I’m more than open to any verification methods Rollbit may require, and again, my IP logs from last November to now should confirm that only my own activity exists on the account. I appreciate the opportunity to clarify and work towards a resolution.

[holydarkness]

Here’s a thoughtful response that addresses the concerns and clarifies your situation:

I understand that you’re looking for clarity on this, and I’m happy to provide more context.

When I initially created the account, it was purely out of interest in checking out the platform, but I didn’t engage in any gaming or betting activity at the time—just left it idle (you'll see below actually it was also around the same time I signed up to Stake too- was checking out a variety of crypto casinos), as I wasn’t actively using it. Last night, I decided to start playing (because of an annoyance I had with Stake- you can even see the TXID where I sent it from Stake -> Rollbit), which happened after the unrelated underage account incident. Since I never actually verified my buddy's account, I was under the impression I could verify my own without any issues. Before I'm accused of moving from Stake to Rollbit in an attempt to 'farm' or whatever- trust me I'm a bookies best friend. Stake PNL: https://imgur.com/a/7pc5b33 & my Stake account is in good standing

My focus has always been on maintaining my own account’s integrity and complying fully with Rollbit’s guidelines, which is why I VOLUNTARILY offered my KYC verification- this was not system triggered or mandatory. I have no connection to any bought KYC or account farming - I invite Rollbit to dig into the login logs etc you have my absolute word on that. In addition, XBT6K is the username I've used on several other platforms- including Steam (https://steamcommunity.com/id/XBT6K/), Stake - username change not possible on stake too (https://stake.com/?name=XBT6K) & Discord (https://imgur.com/a/ltKds76)

If it helps clear things up, I’m more than open to any verification methods Rollbit may require, and again, my IP logs from last November to now should confirm that only my own activity exists on the account. I appreciate the opportunity to clarify and work towards a resolution.

Okay, that gives a better understanding of this case from your side. Let me try to reach Razer, see what his insight is about this and the reason behind their decision to accuse you of multi-accounting, and perhaps their findings.

[XBT6K]

Here’s a thoughtful response that addresses the concerns and clarifies your situation:

I understand that you’re looking for clarity on this, and I’m happy to provide more context.

When I initially created the account, it was purely out of interest in checking out the platform, but I didn’t engage in any gaming or betting activity at the time—just left it idle (you'll see below actually it was also around the same time I signed up to Stake too- was checking out a variety of crypto casinos), as I wasn’t actively using it. Last night, I decided to start playing (because of an annoyance I had with Stake- you can even see the TXID where I sent it from Stake -> Rollbit), which happened after the unrelated underage account incident. Since I never actually verified my buddy's account, I was under the impression I could verify my own without any issues. Before I'm accused of moving from Stake to Rollbit in an attempt to 'farm' or whatever- trust me I'm a bookies best friend. Stake PNL: https://imgur.com/a/7pc5b33 & my Stake account is in good standing

My focus has always been on maintaining my own account’s integrity and complying fully with Rollbit’s guidelines, which is why I VOLUNTARILY offered my KYC verification- this was not system triggered or mandatory. I have no connection to any bought KYC or account farming - I invite Rollbit to dig into the login logs etc you have my absolute word on that. In addition, XBT6K is the username I've used on several other platforms- including Steam (https://steamcommunity.com/id/XBT6K/), Stake - username change not possible on stake too (https://stake.com/?name=XBT6K) & Discord (https://imgur.com/a/ltKds76)

If it helps clear things up, I’m more than open to any verification methods Rollbit may require, and again, my IP logs from last November to now should confirm that only my own activity exists on the account. I appreciate the opportunity to clarify and work towards a resolution.

Okay, that gives a better understanding of this case from your side. Let me try to reach Razer, see what his insight is about this and the reason behind their decision to accuse you of multi-accounting, and perhaps their findings.

Thank you very much for your assistance with this matter. I want to assure you that I do not have any other accounts—aside from helping a friend when my KYC attempt was declined, which was not my account. This may simply be a misunderstanding.

Out of curiosity- should Razer indicate that the decision is based on my attempt to KYC my buddy’s account, which subsequently was rejected & he acknowledged that it wasn’t my account (hence the denial), I’d be interested to understand your perspective on that since I’m not evading any ban if it the ban I’m allegedly evading isn’t mine- as he stated himself

But thank you for trying to understand me & reaching out to Razer. Greatly appreciated brother

[Pmalek]

You didn't really start off on the right foot with Rollbit, trying to trick them into accepting your documents instead of those from your online buddy. You weren't entirely honest regarding your personal Rollbit account either. First you claimed that you registered it following the incident with your buddy and only after people noticed the registration data, your story changed and it became an account that was dormant and only became active recently. Forgive me if people will be suspicious of you and may not trust the rest of the story. You distorted the truth several times that we know of, maybe there are other lies, which we still haven't found.

Btw, where are you from? What documents do you possess with which you verified your account?

[XBT6K]

You didn't really start off on the right foot with Rollbit, trying to trick them into accepting your documents instead of those from your online buddy. You weren't entirely honest regarding your personal Rollbit account either. First you claimed that you registered it following the incident with your buddy and only after people noticed the registration data, your story changed and it became an account that was dormant and only became active recently. Forgive me if people will be suspicious of you and may not trust the rest of the story. You distorted the truth several times that we know of, maybe there are other lies, which we still haven't found.

Btw, where are you from? What documents do you possess with which you verified your account?

Thank you for the feedback. I understand how this situation might look from your perspective.. I worked through these details with holydarkness already. In addition it’s worth noting I wanted to make sure my explanation was coherent, so I used ChatGPT to help organise my thoughts when I was totally panicking It potentially may have distorted that part of the information which when I reviewed, I missed over. Again I think this is being looked into far too much whereas the bottomline, which I’ve mentioned at the very bottom of my thread, is not.

The confusion regarding my account’s dormancy and recent activity wasn’t meant to be deceptive; I was simply piecing everything together under a lot of stress. I’ve shared relevant information on my account’s history, registration dates, and even activity across other platforms to show this isn’t about “casino farming” or evasion tactics.
   
 I’m from the EU and used my driver’s licence for both his account, which was rejected, and my own. I’m open to providing additional identification, including my passport, if needed to verify this. Again worth noting,I self provided the KYC on my account. This was not mandatory or system triggered / flagged- pretty dumb if I was up to nefarious activities for voluntarily KYC..right?

Before further assumptions, it would be best to allow Rollbit to provide their input. I’m confident they’ll confirm that the issues were isolated to that first KYC attempt. No farmin, nothing else.

[holydarkness]

OP, I was informed by Razer that your situation had been resolved through their complaint system. Can you please confirm that all of your issues are indeed resolved and you have no other complaint regarding your account?

Edit: taking OP's silence as confirmation and marking this as resolved