Bc Game - Error 4001 when logging in - Resolved - Thank you HolyDarkness

[Plunderman]

Hello all, I have been playing at Bc Game for nearly two years, made plenty of deposits and withdrawals without issues. I am also fully KYC verified which I uploaded and was successfully verified months ago.

On the 30th of October I made a $2500 withdrawal and then I was automatically logged out. I tried to log back in and I received an error code 4001: verification access issue

I contacted live support and they have been no help whatsoever

My username is: Plunderman

Are there bc game representatives in here that can help resolve this for me?

Thank you

[hosemary]

Did you try accessing the website through their mirror links?
You can visit bcgame.com to see the full list of mirror links.

Are there bc game representatives in here that can help resolve this for me?

Bc.game have their own thread in the forum and you can ask any question you have about their service there.

[Plunderman]

Did you try accessing the website through their mirror links?
You can visit bcgame.com to see the full list of mirror links.

Are there bc game representatives in here that can help resolve this for me?

Bc.game have their own thread in the forum and you can ask any question you have about their service there. It's unlikely that you will get response from their representative, but some other people may be able to help you.

Hello, tried all the official mirror sites, and they all come up with the same error message.

Where is their thread on this forum? Apologies I couldn't find one

[hosemary]

Where is their thread on this forum? Apologies I couldn't find one

Sorry. I forgot to add the link to their thread in my previous post. Click here.

[SamReomo]

BC.game has their own official representative on this forum, I believe you should contact him as he might help you in resolving the issue that you're having. There's chance that issue is only because either you aren't KYC verified fully or you might be from a blacklisted country. If you're from a blacklisted country then it could be troublesome for you to get your withdrawal.

[adultcrypto]

Website is working fine for me and I used BC.game and was able to access it. I think it might be issue with your internet connection. Why do I feel that this topic does not belong to the scam accusation board rather something that would have been addressed in their official ANN thread in the form of a complaint and their representative in the forum would have simply attended to you. Putting the topic under scam accusation makes it look like there were fowl play by the casino whereas there is none because others can still access the casino.

[Stalker22]

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why.  But that 4001 error code makes it seem more like some random tech thing going wrong. 

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end.  If it keeps happening everywhere though, gotta be an issue their side.

[Plunderman]

Website is working fine for me and I used BC.game and was able to access it. I think it might be issue with your internet connection. Why do I feel that this topic does not belong to the scam accusation board rather something that would have been addressed in their official ANN thread in the form of a complaint and their representative in the forum would have simply attended to you. Putting the topic under scam accusation makes it look like there were fowl play by the casino whereas there is none because others can still access the casino.

Yes I realise that now, it is not my intention to make out that bc game have scammed me in any way. Searching the forum for bc game this sub section came up, so I posted it here. This website being called bitcoin talk, I assumed that posting it anywhere else would be irrelevant

[Plunderman]

BC.game has their own official representative on this forum, I believe you should contact him as he might help you in resolving the issue that you're having. There's chance that issue is only because either you aren't KYC verified fully or you might be from a blacklisted country. If you're from a blacklisted country then it could be troublesome for you to get your withdrawal.

I am fully KYC verified and have made several deposits and withdrawals. That's why I am confused as to why this is happening

[Cantsay]

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why.  But that 4001 error code makes it seem more like some random tech thing going wrong. 

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end.  If it keeps happening everywhere though, gotta be an issue their side.

I had the same thought when I first saw the thread. I know I have seen several people come to the forum to create scam accusation threads about their account being blocked/banned but never have I seen anyone mentioned getting a “4001 error” if indeed the account was banned for any reason I’m sure bcgame would have created a pop up notification for him to see each time he tries to log into his account and also sent him an email notifying him that his account was banned, I don’t think they’ll use a “4001 error” for this type of stuff.

[PX-Z]

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why.  But that 4001 error code makes it seem more like some random tech thing going wrong.  

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end.  If it keeps happening everywhere though, gotta be an issue their side.

Probably a new tech related on the website implemented by their dev team. Such error cannot be solved by just changing browsers since its related to backend changes with the account manager or from automated one, probably due to the withdrawal process or something.

@OP when did this happen? And when did you message their support?

[Plunderman]

Hello, tried all the official mirror sites, and they all come up with the same error message.

Well this is certainly an odd problem! Usually if they disabled your account, there would be a note or something telling you why.  But that 4001 error code makes it seem more like some random tech thing going wrong.  

Have you tried logging in with a different browser or device yet? To make sure it isnt something on your end.  If it keeps happening everywhere though, gotta be an issue their side.

Probably a new tech related on the website implemented by their dev team. Such error cannot be solved by just changing browsers since its related to backend changes with the account manager or from automated one, probably due to the withdrawal process or something.

@OP when did this happen? And when did you message their support?

On the 30th, I emailed support@bc.game shortly afterwards. Live support have said it can take between 10-15 business days for a response. I know Its just a case of well wait until then. But when you haven't done anything wrong and have a lot of money stuck in there you fear for the worst. And it's not just about the money I really enjoy their casino

[khaled0111]

Not sure about this but I think it’s you who have posted this topic on another forum:
https://www.backinamo.com/forum/topic/bc-game-error-4001-after-making-withdrawal/
If it was you then I think it would have been more appropriate and helpful if you have included the support answer in this topic too instead of saying "they were of no help".
The support answer was "that it can take up to 15 days."

I understand your frustration but you should have given them more time before creating this topic as this board, as the name suggests, is dedicated for scam accusations.

edit: just red your last post and I can see you've posted your complaint on their announcement thread (which I believe was the right thing to do). You can also send them a pm to be sure they are aware of your case and hopefully it won’t take long before they get back to you.

[Plunderman]

Not sure about this but I think it’s you who have posted this topic on another forum:
https://www.backinamo.com/forum/topic/bc-game-error-4001-after-making-withdrawal/
If it was you then I think it would have been more appropriate and helpful if you have included the support answer in this topic too instead of saying "they were of no help".
The support answer was "that it can take up to 15 days."

I understand your frustration but you should have given them more time before creating this topic as this board, as the name suggests, is dedicated for scam accusations.

Yes the live support that copies and pastes the same answer regardless of what you ask them, I would like to add that I haven't received any form of feedback as to why this is happening by the way. So feeling frustrated is an understatement

[BC.Game Support]

Hello all, I have been playing at Bc Game for nearly two years, made plenty of deposits and withdrawals without issues. I am also fully KYC verified which I uploaded and was successfully verified months ago.

On the 30th of October I made a $2500 withdrawal and then I was automatically logged out. I tried to log back in and I received an error code 4001: verification access issue

I contacted live support and they have been no help whatsoever

My username is: Plunderman

Are there bc game representatives in here that can help resolve this for me?

Thank you

Thank you for reaching out. We're currently reviewing your issue, and we appreciate your patience as we work on this.

[Plunderman]

Hello all, I have been playing at Bc Game for nearly two years, made plenty of deposits and withdrawals without issues. I am also fully KYC verified which I uploaded and was successfully verified months ago.

On the 30th of October I made a $2500 withdrawal and then I was automatically logged out. I tried to log back in and I received an error code 4001: verification access issue

I contacted live support and they have been no help whatsoever

My username is: Plunderman

Are there bc game representatives in here that can help resolve this for me?

Thank you

Thank you for reaching out. We're currently reviewing your issue, and we appreciate your patience as we work on this.

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

[Shishir99]

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

Since BC game representative already aware of this case, all you can do is wait and update the community if you have. Don't be hopeless. Based on your statement, it seems like you were KYC'ed months ago and you are an old player without having any issues. If it's an verification issue, probably they may ask you to complete the KYC again. We expect some update from the casino representative.

We have seen another case lately. The user was saying his 44 Level account was deleted. But with the help of holydarkness, they were able to get back their account. It was just some security issue with the account. I assume you have a similar problem which should not take a long time.

[Plunderman]

Hello, thank you for your reply. I have sent the relevant documents and screenshots of my deposits to bc game. I have attached a screenshot of the email that I shortly received afterwards stating that I have successfully passed the KYC, but when I try to log in it still says error: 4001

Since BC game representative already aware of this case, all you can do is wait and update the community if you have. Don't be hopeless. Based on your statement, it seems like you were KYC'ed months ago and you are an old player without having any issues. If it's an verification issue, probably they may ask you to complete the KYC again. We expect some update from the casino representative.

We have seen another case lately. The user was saying his 44 Level account was deleted. But with the help of holydarkness, they were able to get back their account. It was just some security issue with the account. I assume you have a similar problem which should not take a long time.

Thank you, yes I feel better about the situation now that I have more clarity and correspondence. I am sure everything will be fine in the end.

[holydarkness]

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

[Plunderman]

OP, BC.Game Support forgot to ask you, and as I happened to be talking with them to get a case going [and brushed upon your case], I am asking on their behalf. Do you mind to give us your UID? Not just the username, the numbers that used to identify your account. That'll greatly help them zeroing into your situation.

If you feel uncomfortable sharing your UID here, kindly PM me the info and I'll relay it to their team so they can promptly investigate.

Hello, I don't know the UID unless I'm able to log in and view it. Is there another way for me to find it? Thank you