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[nakamura12]

Yes, the low amount players will be able to mine the token if the approach is refined but I still believe that low amount players will misuse the token and they might devalue the token at much fast rates. However, refinement could still be helpful for the most players and that's a positive point.

Yes, that may happen if there's a low amount players who will take advantage of it where low amount players could also be able to mine tokens and devalue the token at much fast rates as you have said. Of course, this does not include those low amount players that doesn't do this kind of thing and only play without cheating or abusing the system. We really can't help if some people are like that because it is the same as greed where it's in human nature.

[Abbatty]

If you don’t like the rule, that’s fair. Feedback is always welcome. But calling it "nonsense" without understanding the economic impact doesn’t change the fact that this system is built for sustainability, not for quick farming. 

Good luck to you too. 

With no intention to meddle, I feel so bad seeing his response about the update, he clearly was not okay with it and couldn’t hide his frustration. Every casino is different and has their own system and just because it doesn’t go well with you doesn’t mean it’s not making any sense. Something you might not like might be what another person likes so you can only give feedback and reason why you think it should be amended and if the casino reason with you they will make changes to it.

I don’t see anything wrong with the requirement to earn GLX token and it is true that if it is too easy to obtain it will decrease the value of the token and people will take advantage of the system. If it is made easy to obtain token there would be no more fun and people will just easily create multiple accounts and farm the token. Everything seems fair to me.

[Doan9269]

I don't need to show anything for me to understand how these things work, and bonuses aren't only available on Galactix. You can't bend the fact that bonuses aren't real money, if they were, you would be allowed to withdraw it right away.

Bro', you already showed your knowledge and experience... and if you wish answers to your words just read my comments again, maybe that will open your mind.

And yes bonuses and mining tokens with wagering are not only available on Galactix, so I chose other casinos, like many others. I played here because of some promotions managed by some people I respect, but since then I haven't deposited, and I will not. So good luck with attracting players with these rules...

 I believe when it comes to discussions like this, it is more appropriate that we let everyone say his mind and choose what he desires, no one is forcing anybody to gamble, and therefore I respected you both and your opinions, this is exciting to see that everyone is more accurate about talking on what he's convinced about, this is just a discussion and not an argument IMO.

Bonuses are given to encourage for gambling, once you do that and claim for it, gamble and won, then you may be required to have a minimum wager in other to be able to withdraw both the bonus and the entire winnings together, many don't understand this, what's the essence of me giving you money and you can't use it for what I intended you to use it for.

[Miles2006]

5. Bonus funds aren’t real? 
You know exactly what this means. Bonus funds aren’t the same as real funds because they come with restrictions. They aren’t freely withdrawable, and they only become real after wagering requirements are met. 

If bonus funds counted toward mining, players could deposit, grab a huge bonus, and farm GLX risk-free. That destroys token value and rewards abusers instead of real players. This is why literally every dividend-based casino with its own token follows a similar rule—because allowing bonus farming is an easy way to kill a token economy. 

With no further explanation bonus funds aren’t real, every bettor ought to know about bonus funds and the wagering requirement that comes with it depends on the casino. Definitely I understand every bit of information seeing bettor abuse the casino and it’s just a way to prevent cheating but I don’t think and I have not seen any casino offer bonus as a withdrawal option rather there must be a wagering option. It’s okay seeing different kinds of comments but it must not always go as view or abusers will find a way to flood the casino, does wagering requirement applies to every new bonus just curious to know.

[virasog]

5. Bonus funds aren’t real? 
You know exactly what this means. Bonus funds aren’t the same as real funds because they come with restrictions. They aren’t freely withdrawable, and they only become real after wagering requirements are met. 

If bonus funds counted toward mining, players could deposit, grab a huge bonus, and farm GLX risk-free. That destroys token value and rewards abusers instead of real players. This is why literally every dividend-based casino with its own token follows a similar rule—because allowing bonus farming is an easy way to kill a token economy. 

With no further explanation bonus funds aren’t real, every bettor ought to know about bonus funds and the wagering requirement that comes with it depends on the casino. Definitely I understand every bit of information seeing bettor abuse the casino and it’s just a way to prevent cheating but I don’t think and I have not seen any casino offer bonus as a withdrawal option rather there must be a wagering option. It’s okay seeing different kinds of comments but it must not always go as view or abusers will find a way to flood the casino, does wagering requirement applies to every new bonus just curious to know.

Most of the time, the bonus comes with a tough wagering requirement. It is not like that the casinos do not want us to take free money, infact they do not want the bonus to be abused.

If I tell you about my personal experience, I could not fulfill the wagering requirements of any bonus or promotions in which I participated, but I am sure there may be gamblers who have won and could cash out the bonus money. Is there anyone who can share their experience?

[tbct_mt2]

Most of the time, the bonus comes with a tough wagering requirement. It is not like that the casinos do not want us to take free money, infact they do not want the bonus to be abused.

If I tell you about my personal experience, I could not fulfill the wagering requirements of any bonus or promotions in which I participated, but I am sure there may be gamblers who have won and could cash out the bonus money. Is there anyone who can share their experience?

Tough or not tough, it depends on your budget for gambling to meet wagering requirement in a bonus program or a contest. It's up to you in consideration before joining and after you agree to its terms, there is nothing to complain about wagering requirement later.

I agree that many programs and contests have wagering requirements that are impossible to achieve by small gamblers, so they have to consider it more carefully before joining. Before joining for nothing, and be not eligible at the end is very unwisely and kind of wasting your time and money. Wagering more means more risk to lose money if you are not experienced with gambling and wagering.

[Galactix]

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[SamReomo]

Yes, that may happen if there's a low amount players who will take advantage of it where low amount players could also be able to mine tokens and devalue the token at much fast rates as you have said. Of course, this does not include those low amount players that doesn't do this kind of thing and only play without cheating or abusing the system. We really can't help if some people are like that because it is the same as greed where it's in human nature.

I highly agree with your point! There're always going to be those type of people who will try to abuse the system and no one can change those type of people as such type of deceiving is implemented in their sub-conscious mind and that's why it's almost impossible to change them. However, it's always better to have some type of system to stop such type of frauds.

Low amount players who aren't frauds but can't afford to deposit high amount of money will at least take some benefits as the later ones, the frauds will always try to do something to disrupt the system and that can't be changed.

[Pablo-wood]

If you don’t like the rule, that’s fair. Feedback is always welcome. But calling it "nonsense" without understanding the economic impact doesn’t change the fact that this system is built for sustainability, not for quick farming. 

Good luck to you too. 

With no intention to meddle, I feel so bad seeing his response about the update, he clearly was not okay with it and couldn’t hide his frustration. Every casino is different and has their own system and just because it doesn’t go well with you doesn’t mean it’s not making any sense. Something you might not like might be what another person likes so you can only give feedback and reason why you think it should be amended and if the casino reason with you they will make changes to it.

The thing is some people don't understand that if every casino operates the same way and maintain the same set of rules the whole system becomes boring. If it was called nonsense simply because it didn't go down well then the best thing is for Galactix to look into it, if the feel they can adjust to suit the complaints made fine if they can't then they move on with those who are ready to go by the rules. In business everyone mustn't patronise you. It's a game of number, as far as the numbers are there then everything is fine.

I don’t see anything wrong with the requirement to earn GLX token and it is true that if it is too easy to obtain it will decrease the value of the token and people will take advantage of the system. If it is made easy to obtain token there would be no more fun and people will just easily create multiple accounts and farm the token. Everything seems fair to me.

The requirements for earning the GLX token is quite simple and straightforward. If one needs to mine more then they should just increase their balance and make the whole process easy for themselves. We all know in a system like this exploitation is so inevitable.

[Text]

The thing is some people don't understand that if every casino operates the same way and maintain the same set of rules the whole system becomes boring. If it was called nonsense simply because it didn't go down well then the best thing is for Galactix to look into it, if the feel they can adjust to suit the complaints made fine if they can't then they move on with those who are ready to go by the rules. In business everyone mustn't patronise you. It's a game of number, as far as the numbers are there then everything is fine.

The requirements for earning the GLX token is quite simple and straightforward. If one needs to mine more then they should just increase their balance and make the whole process easy for themselves. We all know in a system like this exploitation is so inevitable.

I agree that every casino/platform have its own rules and systems in place. Not everyone will be happy with every update but at the end of the day it’s about balancing sustainability and user satisfaction.

I understand that having some level of difficulty in earning of the GLX token is to prevent abuse and maintain its value. If it were too easy it would just lead to farming and exploitation which wouldn’t be good for anyone in the long run. Feedback is always useful but it’s up to the project to decide what works best for their ecosystem.

[joniboini]

If it were too easy it would just lead to farming and exploitation which wouldn’t be good for anyone in the long run. Feedback is always useful but it’s up to the project to decide what works best for their ecosystem.

To be fair sometimes a user needs to get harsh to get their point across because some dev teams can be stubborn too. It's hard to find the balance between being constructive and polite, especially if a change affects how you use a product. On the other hand, I believe a dev team needs to have the skill to understand criticism even if the message they got is quite rude. Well, at the end of the day time will tell whether the changes will be beneficial for the business and its user or not.

[Galactix]

Our focus has always been on balancing sustainability and user experience while ensuring that GLX retains real value rather than being something that can be farmed and dumped. Every platform operates differently, and there’s no single approach that will make 100% of players happy.

The requirement isn’t about making things difficult for the sake of it, but about preventing exploitation and ensuring long-term rewards remain meaningful. If it were too easy to mine GLX, we’d run into the same problems that have caused other casino tokens to lose their value over time. That being said, we always welcome constructive feedback, and we’re constantly evaluating ways to refine the system without jeopardizing its integrity.

At the end of the day, time will tell, and we’re committed to building something that’s both sustainable and rewarding for players who engage with the platform.

[Shishir99]

Every platform operates differently, and there’s no single approach that will make 100% of players happy.

I have to agree with this part. No matter how hard you try, you will always find some players who do not like development and update you. If you create a promotional offer, you will realize some of the players liked it, while some others will criticize you because they didn't like the requirements. So, you should focus on what the majority of them suggest. 

At the end of the day, time will tell, and we’re committed to building something that’s both sustainable and rewarding for players who engage with the platform.

That is a great statement at the end. In the casino industry, the most important thing is to provide support to the customers and stay honest in business. That is the key to the success in this business.

[Galactix]

Every platform operates differently, and there’s no single approach that will make 100% of players happy.

I have to agree with this part. No matter how hard you try, you will always find some players who do not like development and update you. If you create a promotional offer, you will realize some of the players liked it, while some others will criticize you because they didn't like the requirements. So, you should focus on what the majority of them suggest. 

At the end of the day, time will tell, and we’re committed to building something that’s both sustainable and rewarding for players who engage with the platform.

That is a great statement at the end. In the casino industry, the most important thing is to provide support to the customers and stay honest in business. That is the key to the success in this business.

Glad we’re on the same page No matter what changes or offers we introduce, there will always be mixed opinions, and that’s completely normal. What matters most is listening to feedback, identifying what makes sense for the majority, and making adjustments that benefit both players and the long-term sustainability of the platform.

Completely agree that honesty and strong customer support are key in the casino industry. At the end of the day, trust is what keeps players coming back, and we’re committed to maintaining that by being transparent and continuously improving based on real feedback.

Appreciate the discussion and the insights—it’s great to have these conversations!

[Alone055]

Our focus has always been on balancing sustainability and user experience while ensuring that GLX retains real value rather than being something that can be farmed and dumped. Every platform operates differently, and there’s no single approach that will make 100% of players happy.

That makes complete sense to me. If I'm a regular player who has been wagering money on the platform for quite some time, I would definitely want the rewards being mined to be exclusive for players of my calibre who have been around for some time, have been recurring customers and not those who are here solely for the tokens.

At the end of the day, time will tell, and we’re committed to building something that’s both sustainable and rewarding for players who engage with the platform.

Yep, deserving players/customers deserve to get rewarded, and the rewards that they get should only be available to them for being loyal and returning gamblers.

No matter what changes or offers we introduce, there will always be mixed opinions, and that’s completely normal.

Exactly, and it's not only about this, but it applies almost everywhere. Even in real life, you can't make everyone happy. There will always be someone who wouldn't be happy no matter what you do, and we need to learn to live with that because that can't change.

[inspace]

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We wish you good luck!

[Text]

To be fair sometimes a user needs to get harsh to get their point across because some dev teams can be stubborn too. It's hard to find the balance between being constructive and polite, especially if a change affects how you use a product. On the other hand, I believe a dev team needs to have the skill to understand criticism even if the message they got is quite rude. Well, at the end of the day time will tell whether the changes will be beneficial for the business and its user or not.

Well yeah finding the right balance between sustainability and user satisfaction is never easy and there will always be differing opinions on any update. I agree that dev teams should be open to feedback even when it's critical but at the same time maintaining the integrity of the system has to be the priority.

At the end of the day trust and long-term value are what matter most. No system will please 100% of users but as long as the team listens, evaluates and makes decisions with the bigger picture in mind that’s what counts.

Thanks for the raffle update wishing everyone good luck!

[Shishir99]

Completely agree that honesty and strong customer support are key in the casino industry. At the end of the day, trust is what keeps players coming back, and we’re committed to maintaining that by being transparent and continuously improving based on real feedback.

Appreciate the discussion and the insights—it’s great to have these conversations!

Some big brands are ruining their hard earned reputation just because of their support. But in reality, they do provide a good service to their players. When your casino grows over time, you have to increase the number of support employees to maintain the quality support. But some casinos do not want to spend money on support, which effects their support quality.

I am sure that some forum members already understand which platform I am talking about. But I don't want to mention their name here. I hope Galactix will maintain their reputation that they are building by spending thousands of dollars.

[Galactix]

To be fair sometimes a user needs to get harsh to get their point across because some dev teams can be stubborn too. It's hard to find the balance between being constructive and polite, especially if a change affects how you use a product. On the other hand, I believe a dev team needs to have the skill to understand criticism even if the message they got is quite rude. Well, at the end of the day time will tell whether the changes will be beneficial for the business and its user or not.

Well yeah finding the right balance between sustainability and user satisfaction is never easy and there will always be differing opinions on any update. I agree that dev teams should be open to feedback even when it's critical but at the same time maintaining the integrity of the system has to be the priority.

At the end of the day trust and long-term value are what matter most. No system will please 100% of users but as long as the team listens, evaluates and makes decisions with the bigger picture in mind that’s what counts.

Thanks for the raffle update wishing everyone good luck!

Completely agree that balancing sustainability and user satisfaction is never easy, and there will always be differing opinions on updates. Constructive criticism is always welcome, and even when feedback is direct or blunt, it’s still valuable as long as it helps improve the platform.

At the end of the day, our goal is to listen, evaluate, and make decisions that are best for both players and the long-term health of the system. No system will be perfect for everyone, but maintaining trust and delivering real value is what matters most.

Appreciate the discussion and the different perspectives—it’s always good to have open conversations about how things can evolve. And good luck to everyone in the raffle!:)

Completely agree that balancing sustainability and user satisfaction is never easy, and there will always be differing opinions on updates. Constructive criticism is always welcome, and even when feedback is direct or blunt, it’s still valuable as long as it helps improve the platform.

At the end of the day, our goal is to listen, evaluate, and make decisions that are best for both players and the long-term health of the system. No system will be perfect for everyone, but maintaining trust and delivering real value is what matters most.

Appreciate the discussion and the different perspectives—it’s always good to have open conversations about how things can evolve. And good luck to everyone in the raffle!:)

It’s frustrating to see big brands spend years building a solid reputation, only to let it slip because they neglect support. Players remember when they get bad service, and no amount of promotions or flashy features can make up for that.

We’re definitely aware of how important this is, and as Galactix grows, we know we have to scale support the right way to keep the quality high. It’s not just about answering questions quickly—it’s about making sure players feel heard and actually helped.

Curious, without naming names, what’s the worst experience you’ve had with casino support? We would love to hear some real examples of what not to do.

[moderator's note: consecutive posts merged]

[icopress]

I think Shishir99 is talking about BC. But in this particular case, I think the problem is that the size of the support team probably doesn't match their traffic. Also, judging by the number of requests and the traffic ratio, their indicator is significantly below average compared to other casinos (that is, this is a good sign).

As for Galactix, I like that they pay attention to even minor cases .. not long ago I contacted Galactix with a problem the material size of which was only 6 dollars and it was resolved very quickly.