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[robelneo]

When the case is serious and can not be handles by the AI chatbot, there is always an option to switch to human support and this is the pattern most casinos use.

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals.

Every casino should have a human support in case the AI cannot address the issue. It's not only casinos that use AI bots; many platforms do too, since they have limited human support and automation is now part of their features.
So instead of users lining up to address his question, the chatbot will address common questions immediately.

[tbterryboy]

Hope they realize that AI chatbots are actually not helping on serious cases deal by users since its really frustrating to deal with repetitive answers by both which does not help the real situation happened on their users. I once get annoyed with this and didn't came back to gamble back on the casinos have poor support or relying on Ai, because we will just get frustrated more for unclear answers they given.

So much better if they put a standby human support so people can get more better assistant and to solve issues more faster timeline. With this for sure that they could get positive vouch to people especially if they are fast solving the issues of their gamblers.

"Bots" is what we used to call them, nowadays because it is the trendy topic everyone calls them AI, but they are not really AI at all, not even close, they are just bots. And do bots actually have a place in customer support? If you ask me they do, if there are any common frequently asked questions then yeah bots could help people with some simple tasks, like "where to find X" type of thing is great for bots. However, when you face a real trouble, the ability to connect to a human should exists.

[michellee]

When the case is serious and can not be handles by the AI chatbot, there is always an option to switch to human support and this is the pattern most casinos use.

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals.

Every casino should have a human support in case the AI cannot address the issue. It's not only casinos that use AI bots; many platforms do too, since they have limited human support and automation is now part of their features.
So instead of users lining up to address his question, the chatbot will address common questions immediately.

You can choose to talk with the agents instead use AI to answer your question. I directly change the conversation to the agent because I prefer to do that so I can see more explanations from the agents. Sometime AI chatbot only answer based on the knowledge that the site gave.

But that depends on the users. Some of them prefers to get the answer from the AI chatbot.

[Unsoldier]

Hope they realize that AI chatbots are actually not helping on serious cases deal by users since its really frustrating to deal with repetitive answers by both which does not help the real situation happened on their users. I once get annoyed with this and didn't came back to gamble back on the casinos have poor support or relying on Ai, because we will just get frustrated more for unclear answers they given.

So much better if they put a standby human support so people can get more better assistant and to solve issues more faster timeline. With this for sure that they could get positive vouch to people especially if they are fast solving the issues of their gamblers.

"Bots" is what we used to call them, nowadays because it is the trendy topic everyone calls them AI, but they are not really AI at all, not even close, they are just bots. And do bots actually have a place in customer support? If you ask me they do, if there are any common frequently asked questions then yeah bots could help people with some simple tasks, like "where to find X" type of thing is great for bots. However, when you face a real trouble, the ability to connect to a human should exists.

Yes, I get what you mean. Nowadays not only casinos but many other companies rely too much on AI, which in reality is often just stuck on scripted replies. For simple questions it’s fine, but in serious situations this kind of support is only frustrating. When you have a real issue, you want to talk to a human, not read the same responses over and over again.

[noorman0]

When I file a complaint, I usually write the prompt at the beginning of the chat, "I'd like to be connected to a human representative," and don't specify my intentions until the conversation switches to normal mode. This really saves a lot of time.

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[Wakate]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

[CryptSafe]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

Seriously, this AI of a thing would really cause redundancy in many workplaces. Employers would definitely go for it to reduce running costs for themselves, so they could maximize profit for their organizations. 
No doubt casinos would begin looking into using it because that would also reduce cost for them, but believe me, it would not be organic as normal, and that would be a challenge for customers when relating their problems with AI to help them resolve it.

[batang_bitcoin]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

If it's with the usual concern, they're helpful. But users won't just get help from chatting them if the issues are basic like what the chatbot's are giving the help for their customers. Many of which are very complex and needs human intervention to solve the issues they have. I think as first responders, they're good help to the business but they still need to escalate those complains that they cannot solve.

[Fivestar4everMVP]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

Man, do you really believe that a time is coming when Ai alone can effectively handle a person's issues on a casino. Without human interference? And no matter what the issue being reported is?

Well, I am not gonna argue with you that this is not going to happen but then, if this is actually going to happen, it will take a very long time, and I mean a very very long time because the Ai machine will have alot of learning to do due to the dynamic nature of users issues with casinos..
I am curious to know how an Ai will solve a deposit or withdrawal issue without human interference when resolution will demand a real human verification of the deposit or withdrawal 🤔

[mitchr4]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

Man, do you really believe that a time is coming when Ai alone can effectively handle a person's issues on a casino. Without human interference? And no matter what the issue being reported is?

Well, I am not gonna argue with you that this is not going to happen but then, if this is actually going to happen, it will take a very long time, and I mean a very very long time because the Ai machine will have alot of learning to do due to the dynamic nature of users issues with casinos..
I am curious to know how an Ai will solve a deposit or withdrawal issue without human interference when resolution will demand a real human verification of the deposit or withdrawal 🤔

I think AI has limitations and cannot fully solve deposit or withdrawal issues, so human support remains more important here. We can't blame AI if it makes wrong decisions or if something goes wrong with financial transactions.
AI has its limits. Often, AI support redirects us to a Human Agent because it cannot handle certain problems, especially complex cases or those requiring manual verification.
IMO, AI works best for handling general questions and FAQs. But for critical issues involving money, account verification, or important decisions, we still need human agents.

[robelneo]

AI chatbots have limited knowledge of some of the issues being raised. I agree they are there to answer frequently asked questions, but not to address specific issues related to accounts, deposits, or withdrawals..

Chatbot is what many companies and projects are switching to easing the work load of their support and this even make work less strenuous for them. Artificial intelligence is gradually taking over human jobs and we shall see more of that in the near future where AI would have become advanced, there will be no need for real human to work as support again by that time. Casinos and big companies will be spending less fund on the number of human employment soon.

No, that's not going to happen. Companies understand that to keep the loyalty of their customers, they must have a human touch
And AI cannot give that human touch. AIs cannot offer sympathies; they can only give what's in their database. They have not experienced the emotions that their users experienced.
They can use AI across many aspects of their business, but never in the department where a human touch is involved. AI should be limited to the FAQ, and when addressing topics not in the FAQ, we need a human to handle them.

[Agbe]

When I file a complaint, I usually write the prompt at the beginning of the chat, "I'd like to be connected to a human representative," and don't specify my intentions until the conversation switches to normal mode. This really saves a lot of time.

Not every chat bot has a human representative. The first time when I had a problem in Bybit, there was no human reproductive so I was frustrated and in most of the complains were submitted through email and filled a complain form. But to make things easy for users of the platform, it is good for the brand to use both bot and human. If the answers from the bit are satisfied, the user can end there and if it is not, he can go further to the human agent to extend his complain. noorman0 what you did was the right thing to do.

[CryptSafe]

When I file a complaint, I usually write the prompt at the beginning of the chat, "I'd like to be connected to a human representative," and don't specify my intentions until the conversation switches to normal mode. This really saves a lot of time.

Not every chat bot has a human representative. The first time when I had a problem in Bybit, there was no human reproductive so I was frustrated and in most of the complains were submitted through email and filled a complain form. But to make things easy for users of the platform, it is good for the brand to use both bot and human. If the answers from the bit are satisfied, the user can end there and if it is not, he can go further to the human agent to extend his complain. noorman0 what you did was the right thing to do.

It is good when the communication includes a human rep because there are some cases that a bot can not be able to comprehend based on how it was programmed. Only a human rep could be able to handle such and when such a case or complaint arises, it can be easily forwarded to a human rep quickly so as not to waste much of the customer's time interacting with a bot when the bot can not be able to give a concrete solution to the case beforehand. At least this method could help ease the inconvenience in interacting with a bot with no idea if your case would be resolved immediately or not as situation as such could be very frustrating and annoying.

[virasog]

It is good when the communication includes a human rep because there are some cases that a bot can not be able to comprehend based on how it was programmed. Only a human rep could be able to handle such and when such a case or complaint arises, it can be easily forwarded to a human rep quickly so as not to waste much of the customer's time interacting with a bot when the bot can not be able to give a concrete solution to the case beforehand. At least this method could help ease the inconvenience in interacting with a bot with no idea if your case would be resolved immediately or not as situation as such could be very frustrating and annoying.

I think the bot can only take general questions and answer them. For example, you can ask about the deposits, withdrawal fees, KYC policies, or things like allowed countries, etc, but when it comes to complaints, you need to have a proper human who can understand and tackle the problems.

I understand that when a gamblers want to get a response to his issue, and he gets auto replies from a bot, it is so frustrating and time-wasting in most situations. A customer service human can never be replaced with a customer service bot.

[CryptSafe]

It is good when the communication includes a human rep because there are some cases that a bot can not be able to comprehend based on how it was programmed. Only a human rep could be able to handle such and when such a case or complaint arises, it can be easily forwarded to a human rep quickly so as not to waste much of the customer's time interacting with a bot when the bot can not be able to give a concrete solution to the case beforehand. At least this method could help ease the inconvenience in interacting with a bot with no idea if your case would be resolved immediately or not as situation as such could be very frustrating and annoying.

I think the bot can only take general questions and answer them. For example, you can ask about the deposits, withdrawal fees, KYC policies, or things like allowed countries, etc, but when it comes to complaints, you need to have a proper human who can understand and tackle the problems.

I understand that when a gamblers want to get a response to his issue, and he gets auto replies from a bot, it is so frustrating and time-wasting in most situations. A customer service human can never be replaced with a customer service bot.

General situations as such as you have mentioned, can be easily handled by the bot as long as it has been programmed for such functions and that can be very easy for prospective customers who visits the platform for the first time to make inquiries about the casino and the bot could handle such very easy because the questions you have itemised would definitely be what they would be asking for the first with the casino so the bot can easily attend to them since it is not a complaint or a serious case at hand.

[pusaka]

I think the bot can only take general questions and answer them. For example, you can ask about the deposits, withdrawal fees, KYC policies, or things like allowed countries, etc, but when it comes to complaints, you need to have a proper human who can understand and tackle the problems.

I understand that when a gamblers want to get a response to his issue, and he gets auto replies from a bot, it is so frustrating and time-wasting in most situations. A customer service human can never be replaced with a customer service bot.

General situations as such as you have mentioned, can be easily handled by the bot as long as it has been programmed for such functions and that can be very easy for prospective customers who visits the platform for the first time to make inquiries about the casino and the bot could handle such very easy because the questions you have itemised would definitely be what they would be asking for the first with the casino so the bot can easily attend to them since it is not a complaint or a serious case at hand.

If we bring an unusual complaint, then we will be confused by the answer from the bot, because usually they will answer with the same answer and we can't even get the answer to our question, so it is designed for general questions that are commonly asked.

As for questions that are complaints, those should be handled by live support. And usually we will be directed when we want to talk directly to support. Sometimes I myself feel a little bored if I have to wait until I am served by a live human, but on the other hand I can also understand.

[CryptSafe]

I think the bot can only take general questions and answer them. For example, you can ask about the deposits, withdrawal fees, KYC policies, or things like allowed countries, etc, but when it comes to complaints, you need to have a proper human who can understand and tackle the problems.

I understand that when a gamblers want to get a response to his issue, and he gets auto replies from a bot, it is so frustrating and time-wasting in most situations. A customer service human can never be replaced with a customer service bot.

General situations as such as you have mentioned, can be easily handled by the bot as long as it has been programmed for such functions and that can be very easy for prospective customers who visits the platform for the first time to make inquiries about the casino and the bot could handle such very easy because the questions you have itemised would definitely be what they would be asking for the first with the casino so the bot can easily attend to them since it is not a complaint or a serious case at hand.

If we bring an unusual complaint, then we will be confused by the answer from the bot, because usually they will answer with the same answer and we can't even get the answer to our question, so it is designed for general questions that are commonly asked.

As for questions that are complaints, those should be handled by live support. And usually we will be directed when we want to talk directly to support. Sometimes I myself feel a little bored if I have to wait until I am served by a live human, but on the other hand I can also understand.

I think there are some complaints that are minor and can be understood by the bot if properly programmed, but nothing is more unique than having a good conversation with a real customer rep who understands your complaint and is giving you a response as it pleases you to hear from them than a bot response, which gets you more confused, making the situation complicated and frustrating for the complainant.