.

[holydarkness]

If I may add what AHOY had already nicely laid out, they said "get fully into your case by Monday", I don't think that means or they're trying to say that they will get the case resolved by Monday, especially with their explanation on the paragraphs above it. I think they mean they'll start looking into your situation when Monday come.

I'll try to nudge them to see if they've do anything at all or need something from you, but I have a feeling that --like AHOY said-- all you need is patience. The Monday happened to be an awkward date, sandwiched between weekend and international holiday. Though I am sure it does not translates as BC's office become completely empty as every staff is on vacation, it would slowed progress of things significantly, with their key personnels probably on leave.

[CBGAM]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

Can we please resolve this as soon as possible? I’ve provided more than enough information to locate my account and send me the email.

[Accountdon]

Has this issue been solved? My friend had a similar situation and it was a easy fixed

[CBGAM]

Hello again, CBGAM

We sent you a PM with sets of instruction. Can you please take action as instructed soonest you can?

Hi BC.Game Support,

I wanted to follow up as it has been over 24 hours since I sent all the requested information to support@bc.game with ***@bcgame.com CC’ed. Could you please confirm if everything has been received and provide an update on when I can expect the next email regarding this issue?

I would appreciate it if this could be handled as a priority, as it has already been some time since I initiated this case.

Looking forward to your response.

Thank you!

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

[holydarkness]

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

You raised this thread and it came to my awareness on 19th, I only nudged them and brought this to their awareness by 20th, and this is 26th. Not to mention [as you acknowledged yourself, and I thank you for that] the long holiday that happened to be in between the week.

I am not sure if my contact is still on their break or not [it's still boxing day, anyway], but let me take a risk of possibly interrupting their family time by inquiring about the progress of your situation.

[BC.Game Support]

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

Hello CBGAM,

We understand that apology would not cover the frustration you had during these past few days, but that is unfortunately what we could only offer. If we may get a chance to explain ourselves, it was not our intention to drag the case. I initially thought all of the necessary details has been prepared, so it'll took about a day or two to get this sorted out.

To further unintentionally drag the case, some key personnel to the resolution of your case were already on leave or about to have their scheduled leave, me included, and we need to have them to handle this matter in between their break, off the HQ.

I am personally am still in my break and did not follow the development of your case since my last update from the internal team that they'll initiate the proof of ownership process before I leave, and only came to my awareness that it is not resolved yet because holydarkness reached me and inquire about the progress. My personal apology for this.

As per email sent to you, we would appreciate if you can help us with proof of deposit, in form of a screenshot from your wallet depositing to us, not the blockchain. We would patiently wait for this to proceed.

Thank you.

[JollyGood]

Judging by their latest post, BC Game are waiting for you to provide them with evidence of your deposit from your wallet and they have sent an email to you requesting this too.

I only noticed this thread today and am glad to see progress is being made. Any prolonged period of waiting has to be distressful especially when money is involved but sometimes unexpected events can occur. Hopefully the matter will be resolved soon. 

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

[holydarkness]

Judging by their latest post, BC Game are waiting for you to provide them with evidence of your deposit from your wallet and they have sent an email to you requesting this too.

I only noticed this thread today and am glad to see progress is being made. Any prolonged period of waiting has to be distressful especially when money is involved but sometimes unexpected events can occur. Hopefully the matter will be resolved soon. 

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

Yeah, as they explained above, which they also explained to me when I managed to get the attention and reply of one of my contact... and pull them from their holiday, LOL [I guess I'll have to apologize to them for disturbing their holiday after this case got resolved] OP simply perhaps misunderstood their instruction for proof of account ownership.

They require him to, well... proof the ownership, by providing a screenshot of deposit made to the account from the originating wallet, which, understandably, can only be done by someone who have their hand on the original device.

[JollyGood]

I am sure they did not mind being contacted on their holiday when a matter such as this was the topic, they probably thanked you bringing it to their attention 

It really must be stressful having to go through this during this time of the year therefore in order for BC Game to proceed with concluding the matter I hope the OP manages to send them a screenshot as soon as possible.

Yeah, as they explained above, which they also explained to me when I managed to get the attention and reply of one of my contact... and pull them from their holiday, LOL [I guess I'll have to apologize to them for disturbing their holiday after this case got resolved] OP simply perhaps misunderstood their instruction for proof of account ownership.

They require him to, well... proof the ownership, by providing a screenshot of deposit made to the account from the originating wallet, which, understandably, can only be done by someone who have their hand on the original device.

[CBGAM]

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

Hello CBGAM,

We understand that apology would not cover the frustration you had during these past few days, but that is unfortunately what we could only offer. If we may get a chance to explain ourselves, it was not our intention to drag the case. I initially thought all of the necessary details has been prepared, so it'll took about a day or two to get this sorted out.

To further unintentionally drag the case, some key personnel to the resolution of your case were already on leave or about to have their scheduled leave, me included, and we need to have them to handle this matter in between their break, off the HQ.

I am personally am still in my break and did not follow the development of your case since my last update from the internal team that they'll initiate the proof of ownership process before I leave, and only came to my awareness that it is not resolved yet because holydarkness reached me and inquire about the progress. My personal apology for this.

As per email sent to you, we would appreciate if you can help us with proof of deposit, in form of a screenshot from your wallet depositing to us, not the blockchain. We would patiently wait for this to proceed.

Thank you.

I received an email from your team on the 27th regarding updating my email address. As instructed, I completed the KYC process and submitted all the requested documents within minutes of receiving the email.

Since then, I haven’t heard back, and I just wanted to check in to see if there’s been any progress or if anything further is needed from my side. It’s approaching a month, and I’d greatly appreciate an update when you have a moment.

Thanks...

[owlcatz]

I received an email from your team on the 27th regarding updating my email address. As instructed, I completed the KYC process and submitted all the requested documents within minutes of receiving the email.

Since then, I haven’t heard back, and I just wanted to check in to see if there’s been any progress or if anything further is needed from my side. It’s approaching a month, and I’d greatly appreciate an update when you have a moment.

Thanks...

Did you send them this?

As per email sent to you, we would appreciate if you can help us with proof of deposit, in form of a screenshot from your wallet depositing to us, not the blockchain. We would patiently wait for this to proceed.

Sounds like they are waiting on you, but maybe you already did this? Most companies put in code-freezes and have holidays during this time, especially online companies.

I think you will get this resolved, they are on your side it seems. Good luck mate.

[holydarkness]

I received an email from your team on the 27th regarding updating my email address. As instructed, I completed the KYC process and submitted all the requested documents within minutes of receiving the email.

Since then, I haven’t heard back, and I just wanted to check in to see if there’s been any progress or if anything further is needed from my side. It’s approaching a month, and I’d greatly appreciate an update when you have a moment.

Thanks...

From what they explained to me, like owlcatz covered, they're actually waiting from your side to make a movement. In one of the proof of ownership things they require you to provide [I don't know what that are] is a proof of deposit from your wallet to your BC account. They told me that you sent them a screenshot of the Blockchain transaction instead. They can't accept this as a proof of ownership.

For reference, what they're looking would be something like these,



not something like this,



In short, it's a screenshot of the withdrawal made from your wallet [or exchange, whichever that fund came from] to the depositing address of your BC account.

If you haven't provide this already, please do.

Perhaps send them another email, preferably a reply to your chain with them, to avoid confusion and keep the conversation in one place, with a subject "screenshot of deposit from wallet - proof of ownership" or something that can help them identify the nature of what that email contain.

Put that staff I told you to put on CC too, and then nudge me once you've done it. I'll nudge them from my side and ask them to check immediately, or at least get someone on the office to check for them, in case they're still in their holiday break.

[CBGAM]

I’ve provided everything they asked. And I haven’t heard anything back.

I’ve provided proof of deposit and completed a full kyc. I haven’t heard anything back yet.

This is ridiculous now…


I didn’t think BC.Game was a scam, but they’ve proven otherwise. I deposited $13,000 USDT into my account, and the deposits were fully confirmed with transaction hashes and proof from my wallet, which BC.Game has not disputed. However, they flagged my account as “high-risk” and are refusing to return my funds, despite me following every step they requested. 

I completed their Advanced KYC verification process and provided all the required information to prove my identity and ownership of the account. Despite this, they are withholding my funds and refusing to allow me to withdraw the money that is rightfully mine. I’ve made it clear that I don’t want to use their platform anymore—I simply want the funds that belong to me. 

The image attached is BC.Game’s response, and my email reply is included below. No legitimate casino would operate this way. Even if they consider an account “high-risk,” they have no right to withhold client funds. This is theft, plain and simple. BC.Game is a scam, and I strongly advise everyone to avoid this site. They cannot be trusted with your money.

Hello CBGAM,

We confirm that we've got your email and the person you put in CC already put your ticket on fast track. We would appreciate your understanding here that although we've expedite the issue, it does not directly mean the team in charge and assigned to the case will leave what they're currently sorting out and handle your case on that second. They still have to clear what they currently have in hand before they move to your case.

We can only assure you that we do put it on a fast track, the best we can, especially as we are in preparation of holiday events ahead.

We are aiming to fully get into your case before Monday end.

Thank you for your patience.

I was informed that this issue would be resolved or at least reviewed by Monday. It is now Thursday, and I have not received any further updates. I understand the holidays may have caused delays, but it has been three weeks. Could you please provide me with an update at your earliest convenience?

Hello CBGAM,

We understand that apology would not cover the frustration you had during these past few days, but that is unfortunately what we could only offer. If we may get a chance to explain ourselves, it was not our intention to drag the case. I initially thought all of the necessary details has been prepared, so it'll took about a day or two to get this sorted out.

To further unintentionally drag the case, some key personnel to the resolution of your case were already on leave or about to have their scheduled leave, me included, and we need to have them to handle this matter in between their break, off the HQ.

I am personally am still in my break and did not follow the development of your case since my last update from the internal team that they'll initiate the proof of ownership process before I leave, and only came to my awareness that it is not resolved yet because holydarkness reached me and inquire about the progress. My personal apology for this.

As per email sent to you, we would appreciate if you can help us with proof of deposit, in form of a screenshot from your wallet depositing to us, not the blockchain. We would patiently wait for this to proceed.

Thank you.

Can you explain this scam?

Here is what they emailed me: https://ibb.co/PxBm0St

Here is my response:

Dear BC.GAME_Agness, 

I am writing to formally demand the release of my funds. While I understand your decision to flag my account as "high-risk," this does not give you the right to withhold my balance of $13,000 USDT. These funds are my property, and irrespective of your internal policies, you are obligated to return them. 

I have completed and passed the Advanced KYC verification process. I am not requesting access to my account or to continue using your platform. I am simply asking for the withdrawal of my funds.

Please process the withdrawal to the following ERC-20 wallet: 

This is a straightforward request, and failure to comply would constitute theft. I expect this matter to be resolved immediately and professionally. 

Thank you for your prompt attention. 

Sincerely, 

P

[moderator's note: consecutive posts merged]

[holydarkness]

Can you explain this scam?

Here is what they emailed me: https://ibb.co/PxBm0St



Here is my response:

Dear BC.GAME_Agness, 

I am writing to formally demand the release of my funds. While I understand your decision to flag my account as "high-risk," this does not give you the right to withhold my balance of $13,000 USDT. These funds are my property, and irrespective of your internal policies, you are obligated to return them. 

I have completed and passed the Advanced KYC verification process. I am not requesting access to my account or to continue using your platform. I am simply asking for the withdrawal of my funds.

Please process the withdrawal to the following ERC-20 wallet: 

This is a straightforward request, and failure to comply would constitute theft. I expect this matter to be resolved immediately and professionally. 

Thank you for your prompt attention. 

Sincerely, 

P

This shall address all three of your consecutive posts. And I also reupload the image to talkimg so people can look at it easier.

Now, let's break this down to the simplest question and we'll see where to go from there: have you provided them what they require you to complete the proof of ownership? Namely, the screenshot of deposit made to your BC account from your wallet. Your wallet, not the blockchain, as I've provided some guide from the random images I took on the internet to help you understand better. Yes, or no?

If you have, I would really appreciate if you can provide the proof of that by showing us the screenshot of that email [the email with a screenshot of deposit made from your wallet]. My contacts [plural] are very likely still in their holiday break, but upon the evidence like I asked, I'll annoy them until they get me an answer.

And again, stop discussing the matters in two different threads. Stay here in your thread, don't post any longer on their ANN, it'll just make things harder to follow.

[holydarkness]

[...]

If it helps, I can provide a screenshot of the email I sent with the proof they requested. Let me know if you’d like me to share that or anything else to move this forward.

Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.

Feel free to cover sensitive information that you'd like to keep private.

[CBGAM]

[...]

If it helps, I can provide a screenshot of the email I sent with the proof they requested. Let me know if you’d like me to share that or anything else to move this forward.

Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.

Feel free to cover sensitive information that you'd like to keep private.

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

[holydarkness]

Yes, that's exactly what I am asking from my previous post, that you've emailed them with a screenshot of your deposit from your wallet, if it doesn't trouble you much, just to be sure that we've crossed the T's and there were no misunderstanding at all. I'll reach them right after you provide it.

Feel free to cover sensitive information that you'd like to keep private.

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Well yes, reaching them yesterday and they came back with a reply earlier today that it's what you asked for, for the fund to be returned and they complied to it as [obviously] they have no intention to steal anyone's money or confiscate fund without any reason.

Let me see if I can push a timeframe from them, and hopefully we can get this resolved.

[BC.Game Support]

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hello CBGAM,

As per your request by PM, we are initiating a deposit return instead of account recovery. Kindly wait for 24-48 hours for the fund to be processed. We are thanking you for your patience.

[CBGAM]

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hello CBGAM,

As per your request by PM, we are initiating a deposit return instead of account recovery. Kindly wait for 24-48 hours for the fund to be processed. We are thanking you for your patience.

Hi There,

It's been over 48 hours and I didn't get the withdrawal to the address I sent in the email.

Is there an update?

[holydarkness]

So they have responded asking for a wallet address to issue a withdrawal too. Haven’t got the money yet but will update the thread if I do in fact get my money. If I don’t I will do the same.

Hello CBGAM,

As per your request by PM, we are initiating a deposit return instead of account recovery. Kindly wait for 24-48 hours for the fund to be processed. We are thanking you for your patience.

Hi There,

It's been over 48 hours and I didn't get the withdrawal to the address I sent in the email.

Is there an update?

Hmm... I was a bit ahead of you, inquiring this yesterday to my contact, to see if both of you had sorted it out, as I was about to update my list. They told me that earlier that day you've just finishing some formalities with them, I think it's safe to assume that the 24-48 hours actually begin after that second where every step necessary is crossed.

Let me try to reach them again, though, see if they can push the transfer soonest possible or is there [though I am sure there should be not] other thing need to be sorted out.